We were so happy and impressed with [redacted] , [redacted] the carpet installer, Liz, and Coles Coles stood behind their work years laterThey restretched our carpet and fixed the seams that were showing The level of attention and expertise was amazing [redacted] worked his magic on getting rid of two small burn spots out of the carpet where an ember had jumped out of the fireplace and created the spotsAmazing!!!!!! Thank you sooooo much ***, [redacted] and Liz
STAR RATING! From the first encounter with Dennis at Cole's, to the installation process, it went flawlessly Dennis is knowledgeable about all of the products and was very helpful is assisting us in choosing flooring for our homeNO PRESSURE! Our installation crew was so professionalThey were respectful of our home, and our timeThey never left our home messyEven our neighbors commented on how well they cleaned up each dayOur flooring looks and feels amazingTHANK YOU!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear Once again Coles responds with misstatements and now outright lies unfortunately we are away from home and I can not compose a meaningful response on my iPad I will not be able to respond until late next week at the earliestSincerely, [redacted] and [redacted] ***
The entire team, from Dave Vwho took measurements and received or order, to the crew that installed the carpet, were courteous, knowledgeable, skilled and very considerateWe were very happy with the whole experience as well as the work itself, which was top-notch
Attended the Coles "Teacher Rug Giveaway" todayThe event was super organized, the staff was so friendly and helpful, and they even had refreshments for the long line of teachers to enjoy while we waitedThe rugs were beautiful and I can't wait for my students to enjoy the one that I'll be putting in my classroom - thank you Coles!
Coles donated a rug for my classroom and it has made the room look so much more welcoming! The moment students walk in they rushed to the carpet to sit on itIt is a huge hitThank you for your donation Coles!
I just want to take a quick moment to show my appreciation to Coles Fine Flooring in San Diego for their awesome Teachers Rug GiveawayAll the employees were very enthusiastic and helpful answering questions and bringing cookies while we waited on the long lineI LOVE the rug I gotThank-You so much for your generosity and acknowledgement of the hard work we doI gratefully appreciate your kindness!
Thank you, Coles! Coles Fine Flooring gave away free area rugs for Teacher Appreciation in AugustThey were very organized and even had coffee, water, and cookies for the teachers who waited in lineIt was a great opportunity to get a rug for our classroomsThe staff was courteous and very helpfulThey opened the store early for this event and staff helped load the rugs into our carsThank you for your generous donation to San Diego County teachers!
I want to complement Coles Fine Flooring Sales persons Gina M she sold me my
carpet for my house I am more than delighted with it She was so helpful, caring and respectfulThen she sent four of the nicest guys to install my carpet on 10/8/they did a beautiful job in fact excellentJose H was the head Installer he handle all so wellThe other three men were all respectful and did an excellent job
Thank you for hiring such polite respectful employeesI could not be happier with all
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
MY WIFE ONLY TOLD THEM TO FINISH THE JOB.WE COULD NOT HAVE ONE BEDROOM WITH NO CARPET??? THEY MADE THE MISTAKE OF NOT ORDEREING ENOUGHT CARPET WHY SHOULD WE PAY FOR THEIR MISTAKE .MY WIFE NEVER OKED MORE CHARGED
Regards,
*** ***
This was our first time buying carpet from Coles*** was very helpful and patient as I looked at so many different types of carpetHe made sure that I was happy with my purchase before I left and made sure I understood the exchange policy if I change my mind within a year The two men who came to install our carpet were polite and knowledgeable about what they were doing We would definitely recommend Coles to others!
On the advice of our neighbors who had a beautiful hardwood floor purchased and installed by Coles, we did the same Our sales consultant *** was so helpful and kind He set forth the whole process and within a few weeks we had the living room floor we have been talking about for years! It is gorgeous and we couldn't be happier
Thanks, ***!
On the day of installation the wrong material was sent out
to your homeThis was identified, rectified and the correct material was
installedThere was never a guarantee of the installation date as that is
subject to material availability and third party distributors to provide said
material
Your stairnoses were custom made to match the flooring installed and
that is why they took longer to arrive
Your concern about the unevenness of your stair is
structural*** does not perform structural repairs or changes which is
clearly stated in the contract*** made an offer to you as a customer
courtesy to do the following on 11/after the inspection had been done***
offered to remove the flooring from the stair so that you may have the
structure of your stair changed by a contractor*** would reinstall the
flooring on the stairs at no charge after your contractor has finishedThis
offer is being extended to you again and will remain available for days from
today
*** has received your chargeback request from your credit
card company that you request $be returned to youBoth the request
through the credit card for $and this request through the Revdex.com for $are
declined
Please contact me if you chose to take advantage of our customer
courtesy offer
Thank you,
*** ***
Customer Service
Supervisor
*** Fine Flooring
***
Phone 619-276-ex ***
Fax 619-275-
Mr***,
"margin: 0px; padding: 0px 0px 10pt list-style-type: none;">I’m so sorry you are frustratedI thought that everything was done to your satisfaction and that you understood what was included in your ordersOn Jan 19, Coles trimmed the seam of the carpet that you were unhappy withWe removed the white caulking that had been applied next to the white bath tub and replaced it with a color closer to the flooring at your requestThose were the only repairs that we were to doIf there are other areas that you are concerned with Coles was not made aware
You and I have had numerous conversationsYour other other concerns were not part of the installation process and need to be addressed by a handyman or a contractorI clarified that we did not remove the subfloor in the bathroomColes removed the hardibacker as it is attached to the tile that was pulled outThere is no way to pull out the tile and leave the hardibacker nor would it be correct to do soThe door casings now have a gap due to the height difference between the products you previously had and the products now installedThese issues are easily remedied by a contractor or a handymanAll of the additional work performed was signed off by your wifeI can provide you copies of your contracts and signed change orders authorizing the additional workYou were never charged for furniture moving on the vinyl installation so there is nothing to refundWe would like to offer to send a handyman to address your door casing and shave the door for you in hopes it may bring some satisfaction to you in this situationPlease contact *** at *** if you would like to take us up on this offer
Nice people both in store and installation crew Pleasant dealing with Dennis in choosing our carpet and the install crew was equally pleasant - prompt, friendly, professional Did a great job and good clean-up
Coles provided superb customer service and ***, our designer< was so helpful and knowledgeable The installation crew did a flawless job and was very respectful of our furniture and house They took every precaution to prevent damage to our hardwood floors I could not be happier with the service!
*** and ***
We were very satisfied with our experience with Coles Fine FlooringOur phone call was responded to right away & David came out to see what we wanted and showed us samples from which we could chooseThe carpet was ordered and as soon as it came in he called to set up a time for installationThe installers were very courteous & good at their jobsWe are "Happy Campers"
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Show me the Company document that states that my Dyson or any Dyson voids my warranty on this particular carpetYour inspector even said I could use it with suction only I don’t want it repaired because I was informed by a certified inspector that it would be worse Will the company admit that they didn’t install the carpet properly Set the Dyson aside Was the carpet installed properly? The answer is NO Were the CRI guidelines followed? What happens if CRIs are ignored by a company? This may be best settled in court if the company will not take care of me the customer There is no correspondence where the company empathizes with me as a dissatisfied customer This is fastest they have responded to any of my concerns I want to hear from someone higher than MsGonzalez or her manager because I’ve already spoken to both of them with no resolution
Regards,
*** ***
We were so happy and impressed with [redacted] , [redacted] the carpet installer, Liz, and Coles Coles stood behind their work years laterThey restretched our carpet and fixed the seams that were showing The level of attention and expertise was amazing [redacted] worked his magic on getting rid of two small burn spots out of the carpet where an ember had jumped out of the fireplace and created the spotsAmazing!!!!!! Thank you sooooo much ***, [redacted] and Liz
STAR RATING! From the first encounter with Dennis at Cole's, to the installation process, it went flawlessly Dennis is knowledgeable about all of the products and was very helpful is assisting us in choosing flooring for our homeNO PRESSURE! Our installation crew was so professionalThey were respectful of our home, and our timeThey never left our home messyEven our neighbors commented on how well they cleaned up each dayOur flooring looks and feels amazingTHANK YOU!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear Once again Coles responds with misstatements and now outright lies unfortunately we are away from home and I can not compose a meaningful response on my iPad I will not be able to respond until late next week at the earliestSincerely, [redacted] and [redacted] ***
The entire team, from Dave Vwho took measurements and received or order, to the crew that installed the carpet, were courteous, knowledgeable, skilled and very considerateWe were very happy with the whole experience as well as the work itself, which was top-notch
Attended the Coles "Teacher Rug Giveaway" todayThe event was super organized, the staff was so friendly and helpful, and they even had refreshments for the long line of teachers to enjoy while we waitedThe rugs were beautiful and I can't wait for my students to enjoy the one that I'll be putting in my classroom - thank you Coles!
Coles donated a rug for my classroom and it has made the room look so much more welcoming! The moment students walk in they rushed to the carpet to sit on itIt is a huge hitThank you for your donation Coles!
I just want to take a quick moment to show my appreciation to Coles Fine Flooring in San Diego for their awesome Teachers Rug GiveawayAll the employees were very enthusiastic and helpful answering questions and bringing cookies while we waited on the long lineI LOVE the rug I gotThank-You so much for your generosity and acknowledgement of the hard work we doI gratefully appreciate your kindness!
Thank you, Coles! Coles Fine Flooring gave away free area rugs for Teacher Appreciation in AugustThey were very organized and even had coffee, water, and cookies for the teachers who waited in lineIt was a great opportunity to get a rug for our classroomsThe staff was courteous and very helpfulThey opened the store early for this event and staff helped load the rugs into our carsThank you for your generous donation to San Diego County teachers!
I want to complement Coles Fine Flooring Sales persons Gina M she sold me my
carpet for my house I am more than delighted with it She was so helpful, caring and respectfulThen she sent four of the nicest guys to install my carpet on 10/8/they did a beautiful job in fact excellentJose H was the head Installer he handle all so wellThe other three men were all respectful and did an excellent job
Thank you for hiring such polite respectful employeesI could not be happier with all
Excellent response from order to installationAll involved did outstanding sob
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
MY WIFE ONLY TOLD THEM TO FINISH THE JOB.WE COULD NOT HAVE ONE BEDROOM WITH NO CARPET??? THEY MADE THE MISTAKE OF NOT ORDEREING ENOUGHT CARPET WHY SHOULD WE PAY FOR THEIR MISTAKE .MY WIFE NEVER OKED MORE CHARGED
Regards,
*** ***
This was our first time buying carpet from Coles*** was very helpful and patient as I looked at so many different types of carpetHe made sure that I was happy with my purchase before I left and made sure I understood the exchange policy if I change my mind within a year The two men who came to install our carpet were polite and knowledgeable about what they were doing We would definitely recommend Coles to others!
On the advice of our neighbors who had a beautiful hardwood floor purchased and installed by Coles, we did the same Our sales consultant *** was so helpful and kind He set forth the whole process and within a few weeks we had the living room floor we have been talking about for years! It is gorgeous and we couldn't be happier
Thanks, ***!
This is all I was given I don’t recall being given anything else
On the day of installation the wrong material was sent out
to your homeThis was identified, rectified and the correct material was
installedThere was never a guarantee of the installation date as that is
subject to material availability and third party distributors to provide said
material
Your stairnoses were custom made to match the flooring installed and
that is why they took longer to arrive
Your concern about the unevenness of your stair is
structural*** does not perform structural repairs or changes which is
clearly stated in the contract*** made an offer to you as a customer
courtesy to do the following on 11/after the inspection had been done***
offered to remove the flooring from the stair so that you may have the
structure of your stair changed by a contractor*** would reinstall the
flooring on the stairs at no charge after your contractor has finishedThis
offer is being extended to you again and will remain available for days from
today
*** has received your chargeback request from your credit
card company that you request $be returned to youBoth the request
through the credit card for $and this request through the Revdex.com for $are
declined
Please contact me if you chose to take advantage of our customer
courtesy offer
Thank you,
*** ***
Customer Service
Supervisor
*** Fine Flooring
***
Phone 619-276-ex ***
Fax 619-275-
Mr***,
"margin: 0px; padding: 0px 0px 10pt list-style-type: none;">I’m so sorry you are frustratedI thought that everything was done to your satisfaction and that you understood what was included in your ordersOn Jan 19, Coles trimmed the seam of the carpet that you were unhappy withWe removed the white caulking that had been applied next to the white bath tub and replaced it with a color closer to the flooring at your requestThose were the only repairs that we were to doIf there are other areas that you are concerned with Coles was not made aware
You and I have had numerous conversationsYour other other concerns were not part of the installation process and need to be addressed by a handyman or a contractorI clarified that we did not remove the subfloor in the bathroomColes removed the hardibacker as it is attached to the tile that was pulled outThere is no way to pull out the tile and leave the hardibacker nor would it be correct to do soThe door casings now have a gap due to the height difference between the products you previously had and the products now installedThese issues are easily remedied by a contractor or a handymanAll of the additional work performed was signed off by your wifeI can provide you copies of your contracts and signed change orders authorizing the additional workYou were never charged for furniture moving on the vinyl installation so there is nothing to refundWe would like to offer to send a handyman to address your door casing and shave the door for you in hopes it may bring some satisfaction to you in this situationPlease contact *** at *** if you would like to take us up on this offer
Nice people both in store and installation crew Pleasant dealing with Dennis in choosing our carpet and the install crew was equally pleasant - prompt, friendly, professional Did a great job and good clean-up
Coles provided superb customer service and ***, our designer< was so helpful and knowledgeable The installation crew did a flawless job and was very respectful of our furniture and house They took every precaution to prevent damage to our hardwood floors I could not be happier with the service!
*** and ***
We were very satisfied with our experience with Coles Fine FlooringOur phone call was responded to right away & David came out to see what we wanted and showed us samples from which we could chooseThe carpet was ordered and as soon as it came in he called to set up a time for installationThe installers were very courteous & good at their jobsWe are "Happy Campers"
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Show me the Company document that states that my Dyson or any Dyson voids my warranty on this particular carpetYour inspector even said I could use it with suction only I don’t want it repaired because I was informed by a certified inspector that it would be worse Will the company admit that they didn’t install the carpet properly Set the Dyson aside Was the carpet installed properly? The answer is NO Were the CRI guidelines followed? What happens if CRIs are ignored by a company? This may be best settled in court if the company will not take care of me the customer There is no correspondence where the company empathizes with me as a dissatisfied customer This is fastest they have responded to any of my concerns I want to hear from someone higher than MsGonzalez or her manager because I’ve already spoken to both of them with no resolution
Regards,
*** ***