NBT Bank

We received correspondence from your office on November 19, (dated November 11, 2015), regarding your case assigned as ID # [redacted] The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBTBank, N.A, and as a nationally chartered financial institution, we are not able to respond directly to the Revdex.comWe will follow our customary process for responding to customer complaint situations within the supervisory expectations of the OCC, and will contact the customer directly to resolve their concernsI can be contacted at [redacted] if you have any further questions regarding this requestThank you Sincerely, Andrea C***Administrative Assistant Consumer Lending Division

We received correspondence from your office on October 15, (dated October 13, 2015), regarding your case assigned as ID # [redacted] The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBTBank, N.A., and as a nationally chartered financial institution, we are not able to respond directly to the Revdex.comWe will follow our customary process for responding to customer complaint situations within the supervisory expectations of the ace, and will contact the customer directly to resolve their concernsI can be contacted at 607-337-if you have any further questions regarding this requestThank youSincerely, Andrea CP***Administrative Assistant Consumer Lending Division

We have received your letter dated November 13, 2017, regarding your case assigned as ID #***. The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBT Bank, N.A., and as a nationally chartered financial institution, we are not able to respond directly to
the Revdex.comWe will follow our customary process for responding to customer complaint situations within thesupervisory expectations of the OCC, and will contact the customer directly to resolve their concernsPlease feel free to contact me at ***if you have any further questions regarding this requestThank youSincerely, Karen *** Assistant Vice President Branch Operational Support

We received correspondence from your office on March 21, (dated March 16, 2016), regarding your case assigned as ID #***. The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBTBank, N.A., and as a nationally chartered financial institution, we are not
able to respond directly to the Revdex.comWe will follow our customary process for responding to customer complaint situations within the supervisory expectations of the OCC, and will contact the customer directly to resolve their concernsI can be contacted at 607-337-if you have any further questions regarding this requestThank youSincerely,Andrea C***Administrative Assistant Consumer Lending Division

We have received your letter dated March 26, 2018, regarding your case assigned as ID #*** The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBT Bank, N.A., and as a nationally chartered financial institution, we are not able to respond directly to the
Revdex.comWe will follow our customary process for responding to customer complaint situations within thesupervisory expectations of the OCC, and will contact the customer directly to resolve their concerns. Please feel free to contact me at *** if you have any further questions regarding this requestThank you. Sincerely, Karen M D*** Assistant Vice President Branch Operational Support

September 29, 2015Revdex.com, IncBryant Woods SouthAmherst, NY 14228Attention: *Re: ID*Dear Jennifer:We have received your letter dated September 14, 2015, regarding your caseassigned as ID #*.The Office of the Comptroller of the Currency (OCC) is the primary regulator forNBT Bank,
N.A., and as a nationally cha1iered financial institution, we are notable to respond directly to the Revdex.comWe will follow our .customary process for responding to customer complaint situations within thesupervisory expectations of the OCC, and will contact the customer directly toresolve their concerns.Please feel free to contact me at * if you have any further questionsregarding this request Thank you.Sincerely,Janice ABank Officer & AsstBranch AdministratorSales and Administrati.OnSouth Broad Street, P.OBox 351, Norwich, New York 13815Phone: *

We received correspondence from your office on November 24, (dated November 19, 2015), regarding your case assigned as ID #***. The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBTBank, N.A., and as a nationally chartered financial institution, we are
not able to respond directly to the Revdex.comWe will follow our customary process for responding to customer complaint situations within the supervisory expectations of the OCC, and will contact the customer directly to resolve their concernsI can be contacted at *** if you have any further questions regarding this requestThank you.Sincerely, Andrea C*** Administrative Assistant Consumer Lending Division

We have received your letter dated July 15, 2015, regarding your case assigned as ID #***.The Office of the *** of the *** (***) is the primary regulator for NBT Bank, N.A., and as a nationally chartered financial institution, we are not able to respond directly to the RevDex.comWe will follow our customary process for responding to customer complaint situations within the supervisory expectations of the ***, and will contact the customer directly to resolve their concerns.Please feel free to contact me at ###-###-#### if you have any further questions regarding this requestThank you.Sincerely,Janice KA***Bank Officer & Asst Branch AdministratorSales and Administration

We received correspondence from your office today, June 30, (dated June 26, 2015), regarding your case assigned as ID #***Please note that a response was sent to the customer on Friday, June 26, 2015.The Office of the *** of the *** (***) is the primary regulator for NBT Bank, N.A., and as a nationally chartered financial institution, we are not able to respond directly to the Revdex.comWe will follow our customary process for responding to customer complaint situations within the supervisory expectations of the ***, and will contact the customer directly to resolve their concerns.Please feel free to contact me at ###-###-#### if you have any further questions regarding this requestThank you.Sincerely,Andrea CP***Administrative AssistantConsumer Lending Division

We have received your letters dated October 13, and November 2, 2016,regarding your case assigned as ID #***.The Office of the Comptroller of the Currency (OCC) is the primary regulator forNBT Bank, N.A., and as a nationally chartered financial institution, we are notable to respond
directly to the Revdex.comWe will follow ourcustomary process for responding to customer complaint situations within thesupervisory expectations of the OCC, and will contact the customer directly toresolve their concerns.Please feel free to contact me at ###-###-#### if you have any further questionsregarding this requestThank you.Sincerely,Janice KA***Bank Officer and AsstBranch AdministratorBranch Administration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe business has not contacted me and I have not received resolution in this matter through direct contact as identified in the letter therefore I do not consider this resolved
Regards,
*** ***

We received correspondence from your office on September 14, regarding your case assigned as ID #***. The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBT Bank, N.A., and as a nationally chartered financial institution, we are not able to
respond directly to the Revdex.comWe will follow our customary process for responding to customer complaint situations within the supervisory expectations of the OCC, and will contact the customer directly to resolve their concernsI can be contacted at *** if you have any further questions regarding this requestThank you. Sincerely, Andrea C*** Administrative AssistantConsumer Lending Division

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.On 3-14-16, I submitted OMB Control # *** with the Office of the Comptroller of the CurrencyI have not heard anything from NBT Bank or the Office of the Comptroller of the CurrencyRegards, *** ***

Dear ***: We received correspondence from your office on March 18, (dated March 14, 2016), regarding your case assigned as ID #***The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBT Bank; N.A., and as a nationally chartered financial institution,
we are not able to respond directly to the Revdex.comWe will follow our customa1y process for responding to customer complaint situations within the supervisory expectations of the OCC, and will contact the customer directly to resolve their concernsI can be contacted at 607-337-if you have any further questions regarding this requestThank youSincerely,Andrea C*** Administrative Assistant Consumer Lending Division

We have received your letter dated April 24, 2018, regarding your case assignedas ID #***.The Office of the Comptroller of the Currency (OCC) is the primary regulator forNBT Bank, N.A., and as a nationally chartered financial institution, we are notable to respond directly to the RevDex.comWe will follow ourcustomary process for responding to customer complaint situations within thesupervisory expectations of the OCC, and will contact the customer directly toresolve their concerns.Please feel free to contact me at ###-###-#### if you have any further questionsregarding this requestThank you.Sincerely,Karen D***Assistant Vice PresidentNBT Bancorp Inc., South Broad Street, P.OBox 351, Norwich, New York •

We received correspondence from your office on November 2, (dated October 27,2015), regarding yow: case assigned as ID #***.The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBTBank, N.A., and as a nationally chartered financial institution, we are not able to responddirectly to the Revdex.comWe will follow our customary process forresponding to customer complaint situations within the supervisory expectations of theOCC, and will contact the customer directly to resolve their concerns.I can be contacted at *** *** if you have any further questions regarding thisrequestThank you.Sincerely,Andrea CP***Administrative AssistantConsumer Lending Division

We received correspondence from your office on August 28, regarding your case assigned as ID #***The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBT Bank, N.A., and as a nationally chartered financial institution, we are not able to respond directly to
the Revdex.comWe will follow our customary process for responding to customer complaint situations within the supervisory expectations of the OCC, and will contact the customer directly to resolve their concernsI can be contacted at ###-###-#### if you have any further questions regarding this requestThank youSincerely, Andrea PAdministrative Assistant Consumer Lending Division

We have received your letter dated November 28, 2016, regarding your case assigned as ID #***. The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBT Bank, N.A., and as a nationally chartered financial institution, we are not able to respond
directly to the Revdex.comWe will follow our customary process for responding to customer complaint situations within the supervisory expectations of the OCC, and will contact the customer directly to resolve their concernsPlease feel free to contact me at 607-337-if you have any further questions regarding this requestThank you. Sincerely, Janice K*** Bank Officer and Assistant Branch Administrator Sales and Administration

We received correspondence from your office on March 23, regarding theaforementioned case.The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBTBank, N.A., and as a nationally chartered financial institution, we are not able to responddirectly to the RevDex.comWe will follow our customary process forresponding to customer complaint situations within the supervisory expectations of theOCC, and will contact the customer directly to resolve their concerns.I can be contacted at ###-###-#### if you have any further questions regarding thisrequestThank you.Sincerely,Andrea CP***Administrative AssistantConsumer Lending DivisionSouth Broad Street, P.OBox Norwich, New York 13815Phone: ###-###-####

We have received your letter dated June 2, 2015, regarding your case assigned as ID #***The Office of the *** of the *** (***) is the primary regulator for NBT Bank, N.A., and as a nationally chartered financial institution, we are not able to respond directly to the RevDex.comWe will follow our customary process for responding to customer complaint situations within the supervisory expectations of the ***, and will contact the customer directly to resolve their concerns.Please feel free to contact me at ###-###-#### if you have any further questions regarding this requestThank you. Sincerely,Andrea CP***Administrative AssistantConsumer Lending Division