NBT Bank

Attached is the company responseThey have stated they have been unable to reach you and provided a phone number to contact themPlease reach out to them at the number provided and let Revdex.com know if they were able to resolve the issue after you contact them. Thank you

We have received your letter dated November 13, 2017, regarding your case assigned as ID #***. The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBT Bank, N.A., and as a nationally chartered financial institution, we are not able to respond directly to
the Revdex.comWe will follow our customary process for responding to customer complaint situations within thesupervisory expectations of the OCC, and will contact the customer directly to resolve their concernsPlease feel free to contact me at ***if you have any further questions regarding this requestThank youSincerely, Karen *** Assistant Vice President Branch Operational Support

We received correspondence from your office on October 15, (dated October 13, 2015), regarding your case assigned as ID #*** The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBTBank, N.A., and as a nationally chartered financial institution, we
are not able to respond directly to the Revdex.comWe will follow our customary process for responding to customer complaint situations within the supervisory expectations of the ace, and will contact the customer directly to resolve their concernsI can be contacted at 607-337-if you have any further questions regarding this requestThank youSincerely, Andrea CP***Administrative Assistant Consumer Lending Division

In reference to complaint ***. Please cancel this complaint as it has been resolved. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have received your letter dated February 21, 2108, regarding your caseassigned as ID# ***.The Office of the Comptroller of the Currency (OCC) is the primary regulator forNBT Bank, N.A., and as a nationally chartered financial institution, we are notable to respond directly to the RevDex.comWe will follow ourcustomary process for responding to customer complaint situations within thesupervisory expectations of the OCC, and will contact the customer directly toresolve their concerns.Please feel free to contact me at 607-337-if you have any further questionsregarding this requestThank you.Sincerely,Karen M D***Assistant Vice PresidentBranch Operational Support

We received correspondence from your office on August 7, regarding your case assigned as ID #***The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBT Bank, N.A, and as a nationally chartered financial institution, we are not able to respond directly to the
Revdex.comWe will follow our customary process for responding to customer complaint situations within the supervis01y expectations of the OCC, and will contact the customer directly to resolve their concernsI can be contacted at ###-###-#### if you have any further questions regarding this requestThank youSincerely, Andrea PAdministrative Assistant Consumer Lending Division

We received correspondence from your office on January 17, regarding your case assigned as ID #*** The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBTBank, N.A, and as a nationally chartered financial institution, we are not able to
respond directly to the Revdex.comWe will follow our customary process for responding to customer complaint situations within the supervisory expectations of the OCC, and will contact the customer directly to resolve their concerns. I can be contacted at *** if you have any further questions regarding thisrequestThank you. Sincerely, Andrea CP*** Administrative Assistant Consumer Lending Division

I have NOT had a response, as of today, from NBT BankThey took money from my account with out my permission which over drew my account, then they charged me a fee for over drawing my accountHow can they take more money then whats in my account ????? I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, *** ***

We received correspondence from your office on November 24, (dated November 19, 2015), regarding your case assigned as ID #***. The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBTBank, N.A., and as a nationally chartered financial institution, we are
not able to respond directly to the Revdex.comWe will follow our customary process for responding to customer complaint situations within the supervisory expectations of the OCC, and will contact the customer directly to resolve their concernsI can be contacted at *** if you have any further questions regarding this requestThank you.Sincerely, Andrea C*** Administrative Assistant Consumer Lending Division

In reference to complaint ***. Please cancel this complaint as it has been resolved. *** ***

Attached is the company responseThey have stated they have been unable to reach you and provided a phone number to contact themPlease reach out to them at the number provided and let Revdex.com know if they were able to resolve the issue after you contact them. Thank you

We have received your letter dated April14, 2016, regarding your case assignedas ID #***.The Office of the Comptroller of the Currency (OCC) is the primary regulator forNBT Bank, N.A., and as a nationally chartered financial institution, we are notable to respond directly to the RevDex.comWe will follow ourcustomary process for responding to customer complaint situations within thesupervisory expectations of the OCC, and will contact the customer directly toresolve their concerns.Please feel free to contact me at 607-337-or Irene *** at 607-337-if you have any further questions regarding this requestThank you.Sincerely, Janice KAlger Bank Officer & AsstBranch Administrator

We have received your letters dated January 11,and February 1, 2017, regarding your case assigned as ID #***. The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBT Bank, N.A., and as a nationally chartered financial institution, we are not
able to respond directly to the Revdex.comWe will follow our customary process for responding to customer complaint situations within the supervisory expectations of the OCC, and will contact the customer directly to resolve their concernsPlease feel free to contact me at *** if you have any further questions regarding this requestThank youSincerely, Janice K*** Bank Officer & Branch Operational Specialist Branch Administration

September 29, 2015Revdex.com, IncBryant Woods SouthAmherst, NY 14228Attention: *Re: ID*Dear Jennifer:We have received your letter dated September 14, 2015, regarding your caseassigned as ID #*.The Office of the Comptroller of the Currency (OCC) is the primary regulator forNBT Bank,
N.A., and as a nationally cha1iered financial institution, we are notable to respond directly to the Revdex.comWe will follow our .customary process for responding to customer complaint situations within thesupervisory expectations of the OCC, and will contact the customer directly toresolve their concerns.Please feel free to contact me at * if you have any further questionsregarding this request Thank you.Sincerely,Janice ABank Officer & AsstBranch AdministratorSales and Administrati.OnSouth Broad Street, P.OBox 351, Norwich, New York 13815Phone: *

We have received your letters dated October 13, and November 2, 2016,regarding your case assigned as ID #***.The Office of the Comptroller of the Currency (OCC) is the primary regulator forNBT Bank, N.A., and as a nationally chartered financial institution, we are notable to respond
directly to the Revdex.comWe will follow ourcustomary process for responding to customer complaint situations within thesupervisory expectations of the OCC, and will contact the customer directly toresolve their concerns.Please feel free to contact me at ###-###-#### if you have any further questionsregarding this requestThank you.Sincerely,Janice KA***Bank Officer and AsstBranch AdministratorBranch Administration

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me They have reached out to me privately to resolve the matter. Regards, *** ***

We have received your letter dated August 24, 2016, regarding your case assigned as ID #11672755.The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBT Bank,N.A., and as a nationally chartered financial institution, we are not able to respond directly to theRevDex.comWe will follow our customary process for responding to customercomplaint situations within the supervisory expectations of the OCC, and will contact thecustomer directly to resolve their concerns.Please feel free to contact me at ###-###-#### if you have any further questions regarding thisrequestThank you.Sincerely, Heather M***NBT Bank Call Center Manager

We received correspondence from your office on November 19, (dated November 11, 2015), regarding your case assigned as ID #***The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBTBank, N.A, and as a nationally chartered financial institution, we are not
able to respond? directly to the Revdex.comWe will follow our customary process for? responding to customer complaint situations within the supervisory expectations of the OCC, and will contact the customer directly to resolve their concernsI can be contacted at *** if you have any further questions regarding this requestThank you.? Sincerely, Andrea C***Administrative Assistant? Consumer Lending Division

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
On 3-26-16, we received a notice in the mail from NBT stating our Principal balance is $236.14, with an additional interest charge of $14.07, for a total of $250.21.After we paid the total amount due of $3,on 2-24-16, NBT still said we owed $for interest on that amount that we paid off a month earlier.Now, they are saying we have another principal amount of $236.14, with additional interest of $14.07.Where did NBT come up with this amount?How did the charges they say I owe change from $to $250.21, a price increase of $189.93? First they try to charge me interest on an amount that I already paid offNow they are trying to charge me for another principal payment with additional interest.I do not owe the $for interest on an amount that I already paid off.And, I certainly do not owe another principal balance with additional interestAnd, I certainly do not owe another principal balance with additional interest.? Regards,? *** ***