NBT Bank

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
They made no offer to remove the issue? They did not contact me about this issue.Simply put, the agreement does not state they can charge me additional fees and nowhere on the loan payments website did it mention the fees
Regards,
*** ***

I have NOT had a response, as of today, from NBT BankThey took money from my account with out my permission which over drew my account, then they charged me a fee for over drawing my accountHow can they take more? money then whats? in my account ?????? I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? ? Regards,? *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.On 3-14-16, I submitted OMB Control # *** with the Office of the Comptroller of the CurrencyI have not heard anything from NBT Bank or the Office of the Comptroller of the CurrencyRegards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

I spoke with *** and he stated he only rejected the response because he never received a response at that pointAfter he rejected it he finally got an answer from the comptroller and his complaint is now resolved

:We received correspondence from your office on March 5, regarding theaforementioned case.The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBTBank, N.A., and as a nationally chartered financial institution, we are not able to responddirectly to the RevDex.comWe will follow our customary process forresponding to customer complaint situations within the supervisory expectations of theOCC, and will contact the customer directly to resolve their concerns.I can be contacted at ###-###-#### if you have any further questions regarding thisrequestThank you.Sincerely,Andrea CP***Administrative AssistantConsumer Lending Division

April11, 2016Revdex.com, IncBryant Woods SouthAmherst, NY 14228Attention: ***Re: 10#***Dear ***:We have received your letter dated April6, 2016, regarding your case assigned? as ID#***.The Office of the Comptroller of the Currency (OCC) is the primary regulator
for? NBT Bank, NA, and as a nationally chartered financial institution, we are not? able to respond directly to the Revdex.comWe will follow our? customary process for responding to customer complaint situations within the? supervisory expectations of the OCC, and will contact the customer directly to? re$olve their concerns.Please feel free to contact me at *** if you have any further questions? regarding this requestThank you.Sincerely, Ginny C***Assistant Vice President

We received correspondence from your office on March 21, (dated March 16, 2016), regarding your case assigned as ID #***.? The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBTBank, N.A., and as a nationally chartered financial institution, we are not
able to respond directly to the Revdex.comWe will follow our customary process for responding to customer complaint situations within the supervisory expectations of the OCC, and will contact the customer directly to resolve their concernsI can be contacted at 607-337-if you have any further questions regarding this requestThank youSincerely,Andrea C***Administrative Assistant Consumer Lending Division

We have received your letter dated February, 23, 2016, regarding your case assigned as ID #***.? The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBT Bank, N.A., and as a nationally chartered? financial institution, we are not· able to respond directly
to the Revdex.comWe will follow our customary process for responding to customer complaint situations within the supervisory expectations of the OCC, and will contact the customer directly to resolve their concernsPlease feel free to contact me at ***? ? if you have any further questions regarding this request Thank you.? ? Sincerely,? Janice K***? Bank Officer & AsstBranch Administration? Sales and Administration

We have received your letters dated January 11,and February 1, 2017, regarding your case assigned as ID #***.? The Office of the Comptroller of the Currency (OCC) is the primary regulator for? NBT Bank, N.A., and as a nationally chartered financial institution, we are not?
able to respond directly to the Revdex.comWe will follow our customary process for responding to customer complaint situations within the supervisory expectations of the OCC, and will contact the customer directly to resolve their concernsPlease feel free to contact me at *** if you have any further questions regarding this requestThank youSincerely, Janice K***? Bank Officer & Branch Operational Specialist? ? Branch Administration

We have received your letter dated June 23, 2015, regarding your case assigned as ID #[redacted]The Office of the [redacted] of the [redacted]) is the primary regulator for NBT Bank, N.A., and as a nationally chartered financial institution, we are not able to respond directly to the Better...

Business Bureau. We will follow our customary process for responding to customer complaint situations within the supervisory expectations of the [redacted], and will contact the customer directly to resolve their concerns.Please feel free to contact me at ###-###-#### if you have any further questions regarding this request. Thank you.Sincerely,Andrea C. P[redacted]Administrative AssistantConsumer Lending Division

:We received correspondence from your office on March 5, 2018 regarding theaforementioned case.The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBTBank, N.A., and as a nationally chartered financial institution, we are not able to responddirectly to the Better...

Business Bureau. We will follow our customary process forresponding to customer complaint situations within the supervisory expectations of theOCC, and will contact the customer directly to resolve their concerns.I can be contacted at ###-###-#### if you have any further questions regarding thisrequest. Thank you.Sincerely,Andrea C. P[redacted]Administrative AssistantConsumer Lending Division

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They made no offer to remove the issue.  They did not contact me about this issue.Simply put, the agreement does not state they can charge me additional fees and nowhere on the loan payments website did it mention the fees.
Regards,
[redacted]

We have received your letter dated April14, 2016, regarding your case assignedas  ID #[redacted].The Office of the Comptroller of the Currency (OCC) is the primary regulator forNBT Bank, N.A., and as a nationally chartered financial institution, we are notable to respond directly to the Better...

Business Bureau. We will follow ourcustomary process for responding to customer complaint situations within thesupervisory expectations of the OCC, and will contact the customer directly toresolve their concerns.Please feel free to contact me at 607-337-6180 or Irene [redacted] at 607-337-6392 if you have any further questions regarding this request. Thank you.Sincerely,  Janice K. Alger  Bank Officer & Asst. Branch Administrator

We have received your letter dated August 24, 2016, regarding your case assigned as ID #11672755.The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBT Bank,N.A., and as a nationally chartered financial institution, we are not able to respond directly to theBetter...

Business Bureau. We will follow our customary process for responding to customercomplaint situations within the supervisory expectations of the OCC, and will contact thecustomer directly to resolve their concerns.Please feel free to contact me at ###-###-#### if you have any further questions regarding thisrequest. Thank you.Sincerely, Heather M[redacted]NBT Bank Call Center Manager

We received correspondence from your office on August 28, 2017 regarding your case assigned as ID #[redacted]. The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBT Bank, N.A., and as a nationally chartered financial institution, we are not able to respond directly to...

the Revdex.com. We will follow our customary process for responding to customer complaint situations within the supervisory expectations of the OCC, and will contact the customer directly to resolve their concerns. I can be contacted at ###-###-#### if you have any further questions regarding this request. Thank you. Sincerely, Andrea P. Administrative Assistant Consumer Lending Division

We received correspondence from your office on September 14, 2016 regarding your case assigned as ID #[redacted].  The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBT  Bank, N.A., and as a nationally chartered financial institution, we are not able to...

respond  directly to the Revdex.com. We will follow our customary process for responding to customer complaint situations within the supervisory expectations of the OCC, and will contact the customer directly to resolve their concerns. I can be contacted at [redacted] if you have any further questions regarding this request. Thank you.  Sincerely, Andrea C. [redacted] Administrative AssistantConsumer Lending Division

April11, 2016Revdex.com, Inc.100 Bryant Woods SouthAmherst, NY 14228Attention: [redacted]Re: 10#[redacted]Dear [redacted]:We have received your letter dated April6, 2016, regarding your case assigned as ID#[redacted].The Office of the Comptroller of the Currency (OCC) is the primary regulator...

for NBT Bank, NA, and as a nationally chartered financial institution, we are not able to respond directly to the Revdex.com. We will follow our customary process for responding to customer complaint situations within the supervisory expectations of the OCC, and will contact the customer directly to re$olve their concerns.Please feel free to contact me at [redacted] if you have any further questions regarding this request. Thank you.Sincerely, Ginny C[redacted]Assistant Vice President

We have received your letter dated June 10, 2015, regarding your case assigned as ID [redacted].The Office of the Comptroller of the Currency (OCC) is the primary regulator for NBT Bank, N.A., and as a nationally chartered financial institution, we are not able to respond directly to the Better...

Business Bureau. We will follow our customary process for responding to customer complaint situations within the supervisory expectations of the OCC, and will contact the customer directly to resolve their concerns.Please feel free to contact me at ###-###-#### if you have any further questions regarding this request Thank you.Sincerely,Janice K. A[redacted]Bank Officer and Asst. Branch AdministratorSales and Administration

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On 3-26-16, we received a notice in the mail from NBT stating our Principal balance is $236.14, with an additional interest charge of $14.07, for a total of $250.21.After we paid the total amount due of $3,865.95 on 2-24-16, NBT still said we owed $60.28 for interest on that amount that we paid off a month earlier.Now, they are saying we have another principal amount of $236.14, with additional interest of $14.07.Where did NBT come up with this amount?How did the charges they say I owe change from $60.28 to $250.21, a price increase of $189.93? First they try to charge me interest on an amount that I already paid off. Now they are trying to charge me for another principal payment with additional interest.I do not owe the $60.28 for interest on an amount that I already paid off.And, I certainly do not owe another principal balance with additional interest. And, I certainly do not owe another principal balance with additional interest. Regards,  [redacted]