Nemet Motors

Review: Dear Sir/Madam,

My husband and I went to Nemet Nissan in Jamaica, Queens where we were able to negotiate and

agree upon a price of $32,300.00 for a 2016 Nisssan Maxima car with the dealer. The salesperson, Rohan,

noted that the car was available in only two colors and if we should choose another color, we will have to pay

more. Rohan also claimed that the car was in a storage facility in Belmont. He then said that for the price we

agreed upon would have to be financed through Nemet Nissan.

During the contract stage of the deal, the loan officer, Steve S[redacted], misguided us and had us believe

that the car came with certain (about 4 different) warranties at no extra cost. Instead of acknowledging the

warranties with their associated costs and giving us the decision to purchase them if we may as an added cost

to the agreed upon purchase price of the car, the loan officer included it in the contract. The loan officer also

scheduled us for intercept and GPS monthly maintenance fees without our knowledge and he lied on the

lifetime of the warranties he included in the contract by claiming these warranties were for life when if fact their

lifetime is for 5 years. He then closed the deal with no explanation of the costs and we essentially gave up all

our rights when he had us blindly sign the contract using a computer signing board where he controlled the

information imputed in the computer facing him. This process took about 7 hours that made us tired and

hungry.

According to our car insurance we already have coverage and some of the warranties he included in

the contract and it did not make sense for us to have it. We then decided to contact Nemet Nissan on

November [redacted], 2015 for a reimbursement on the unnecessary added warranties. The manager, Steve

A[redacted], stated that he would never sell us the car at $32,300 if we did not have any of the warranties he

included in our contract; however, took off two of the warranties. Still concerned about the costs we blindly

signed to we tried again to contact the manager multiple times.

On November [redacted], 2015, my husband went into Nemet Nissan to meet with the manager go over all

of the charges of the car because we found that the price of the car on the contract now shows $34,000. He

was kept waiting for about an hour. After waiting for so long, he was finally was given an update that the

manager was in a meeting. There was no information on when the manager will be out of his meeting and so

he left Nemet Nissan. The next day, husband a scheduled an appointment on the same day for November [redacted]

at 8:15PM where he would meet the manager to further discuss our concern. The manager disregarded his

commitment, left early that day and did not meet with my husband. Dave, another manager, said that we get a

call to confirm an appointment for November [redacted], 2015 but we received no call.

I finally decided to come in to Nemet Nissan on November [redacted], 2015 to explain the situation to the

sales manager, Mario C[redacted]. I wanted to take off all of the warranties and get a breakdown of the costs of the

car. In an attitude, he told me to have a seat. After 10 minutes, the general manager, Steve A[redacted], met

with me and I spoke of my concern that on the contract the price of the car is stated as $34,819.00 which is

different from our agreed upon purchase price. He then went on to say that the price of $34,819.00 includes

the rebate and prep work. I asked him to break down and itemize the cost of the car so I can understand what I

have purchased. His attitude changed and he became nasty, rude and inappropriate. He called me vulgar

words. He refused to have the salesperson, Rohan, to come in and verify the price of the car.

After filing a complaint with Nissan Consumer Affairs I received a call on November [redacted], 2015 and

they advised us to work things out with Nemet Nissan. We have tried on numerous occasions to talk to Nemet

Nissan but they have been nothing but unprofessional and rude and they did not help us understand our billing

and cost breakdown. Because of this, I feel manipulated, scammed, robbed, and the billing amounts seem

fraudulent. Please help us have the dealer to explain and/or adjust our contract without hidden agendas or

manipulations to our lump sum payment.

I can be available at your convenience to further discuss and dissolve my dilemma.

Thank you,

[redacted] ###-###-#### [redacted] ###-###-####Desired Settlement: A refund for the warranty and the over charge

Business

Response:

Please allow us to respond to the complaint filed by [redacted] and [redacted] purchased and took delivery of a new 2016 Nissan Maxima. At delivery [redacted] were presented with a menu of optional items along with monthly payments, terms and interest rates. After a thorough explanation of all items, benefits and conditions [redacted] made their final selections by signing and initialing the attached contracts. As you can see by the contracts we have enclosed [redacted] allegations that they were unaware of the products they purchased are surely not supported by the contracts we have enclosed. [redacted] signed and initialed on these contracts which clearly state the price of each item. In addition to signing tour policy form which clearly states that you are entitled to review the paperwork before you endorse your agreements and if you have any additional questions to ask before you finalize these agreements. [redacted] allegations that they were unable to see what they were signing and where just shown a computer screen and signature pad is untrue. The contracts we are enclosing are not electronic; therefore they are not visible on a computer screen and must be printed and signed with a pen. As to [redacted] contention that the car does not come with a lifetime warranty we are attaching a copy of the lifetime warranty. She is probably confusing our lifetime warranty with Nissan warranty which is 5 years. After signing binding contracts and taking delivery of a vehicle [redacted] returned to dealership because they were unhappy with their deal. In the interest of customer satisfaction and purely as a gesture of goodwill we reached a settlement and offered to cancel the service contract and intercept and issued the attached check for $3,299.00 to the lienholder Nissan Motor Acceptance Corporation. [redacted] accepted this offer and signed the attached aftermarket product promissory note acknowledging the products that were still in effect. However after signing this binding agreement [redacted] called back and told us his wife did not agree with this settlement. We have been more than fair to [redacted] however they do not negotiate in good faith and continue to change their mind after signing binding contracts. Our settlement offer still stands if they wish to proceed please have them contact Steve A[redacted] so they can sign a general release and we will remit the check.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello, Thank you for getting back to me. My response to Nemet Nissan is on the attachment. If you have any questions, you can reach via email. Thank you, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We understand [redacted] is not satisfied with our settlement offer. However our position on this matter will continue to remain unchanged. We are confident that the contracts signed and accepted by [redacted] are binding. Our supporting documents we have provided clearly show that all product are itemized and agreed to by [redacted] newest contention that some of the documents were not signed by her and therefore are not valid is ridiculous. [redacted] is a cosigner for credit purposes and therefore her signature is only required on the finance contract. [redacted] was present when [redacted] signed all of the documents on delivery. At anytime should could have prevented [redacted] from making these binding agreements. [redacted] chose to allow [redacted] to enter into these contracts and they took delivery of a car. The copy of the check we have enclosed is a non-negotiable copy and does not contain any signatures or account information due to security concerns. The actual signed check is still in our possession and was not sent out because after agreeing to this settlement [redacted] called us and informed us that his wife did not agree with this settlement. Until a general release is signed by [redacted] the check will not be sent out. The facts in this matter are clear. [redacted] signed binding contracts, took delivery and [redacted] has a case of buyer's remorse. When this was brought to our attention as a mater of goodwill we made a settlement offer. this settlement was accepted buy [redacted] and then rejected by [redacted]. Our settlement offer is more than fair and will remit the check when [redacted] and [redacted] signs a general release.It is quite clear that [redacted] will never be happy with any agreement unless we release them of all their contractual obligations, which will not happen. [redacted] needs to take some responsibility for contracts she has signed and agreed to as well as her husband. Therefore we respectfully request that this case be closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello,You understand that we are unsatisfied with the extra charges you included in our purchase and you are confident that the signatures on the contract is argument enough for us not to get the refund that we have been asking for. However, you do not seem to understand that your finance officer Michael S[redacted] never informed us that we would be billed for extra added-on warranties because he made us believe that the car came with warranties at no extra cost. We informed you in less than 24 hours that we want all warranties to be canceled but it was your choice to cancel only 2 of the warranties instead of all. You have not showed us any proof of policies or stipulations that a customer does NOT have the right to cancel warranties at any time. When will you take the responsibility for having us sign the signing board and holding us to cost that we were unaware of – a finance cost of $623.10, an application fee of $75.00, as well as the warranties. You failed to answer the false information on the Lifetime Prowertrain Program form you attached with the wrong purchase date, mileage and no customer signature. You have promised that you were going to mail a check when we canceled the 2 warranties. As of today you never remitted the check, it is still in your possession and now you are stating that we have to come to you to sign a release form for the check. I do not understand why the check is still in your possession when the cancelation of the warranties was done on November [redacted], 2015 and why didn’t you state that we need to sign a release form for the check on the day of the cancellation. I do not wish to visit you for the check because I do not trust you with my or my husband’s signature since you hold our signatures against us and I do not want to be forced to sign any documents. If you have any other document you need us to sign, please mail them with the release form so we can review them before we sign.I do not wish to close this case because I believe that you have disregarded my rights as a customer? We will be taking this case to the next level. You have definitely lost my trust as a customer for life. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I preordered a vehicle (Nissan 2014 Rogue SL AWD with premium package) on 1/**/2014 from Nemet Nissan with down payment $2000. We discussed the sales price with Nemet sales person [redacted] and the price was approved by [redacted]. He signed the down payment paper and promised to provide ordered vehicle to be delivered on or before 3/**/2014 ( this date which I specific to extend for them in order to guarantee the car will be available). Under his promise, I signed the order sheet with him. I were informed by Brain that the ordered car was in transition at Feb/2014, the car will be available soon, but he never provide a date for me. On 3/**/2014, I went to Nemet Nissan and met [redacted] in the [redacted], as per [redacted], the ordered car will be available on 3/**/2014. I made a call to confirm the car status on 3/**/2014, I was informed by [redacted] that no car will be available over the phone. I went to [redacted] on 3/**/2014 afternoon, met [redacted] again in the [redacted]. He stated that no car will be available and he only wants to return the down payment back to me to discontinue the contract at time. I tried to settle other option for them to carry out contract by chosing different color car. He stated he didn't have car available for me, even the car is available, he will sale the car to the person who offers higher price in spite of my sales contract on 1/**/2014. As per [redacted], he is not first time to do this thing, he doesn't care if I am going to make an official compliant. I asked Nemet Nissan [redacted] to show any order sheet from Nissan to prove that they made order for me, but Nissan unable to provide car for them since 1/**/2014. [redacted] refused to do that.Desired Settlement: I want Nemet to carry out contract and order the required vehicle before 3/**/2014, and they should provide a prove regarding that they made an order with vehicle VIN number, included when the car will be delivered. As a business, they made their judgement regarding the price when they signed the contract. Just like you buy stock for investment, you might lost money or gain. It depends on person's judgement. It can't be the reason to change contract just because the current marketing went up. If I preordered the car, but the price went down, I don't think that [redacted] will return the money to me since the price went down. That means I will take the cost if the price went down. If Nemet didn't sign the contract with me, I already purchased the car from Route 46 Nissan since I had Guaranteed Saving Certificate from Truecar.com. From these back and forth, I lost $3000, So if Nemet didn't want to carry out contract, they should return my down payment $2000 and $3000 pricing change.

Business

Response:

We, Nemet Nissan, and the customer were unable to negotiate a satisfactory agreement. The customer's credit card deposit of $2000 was processed for refund on Tuesday, March [redacted], 2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

[Your Answer Here]

I don't accept Netmet Nissian's explaination. Basically this business didn't show any evidence of ordering vehicle based on agreed contract. The netmet Nissian didn't carry out their business response. They wasted customer's time, also they caused me to spend extra $3000 money on buying same model car.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our position on this matter will never change. We are sorry the consumer is not happy with our position and understand that the conumer is not satisfied with our answer. However we were unable to reach mutal agreeable terms to complete this purchase and we refunded the consumers deposit.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Netmet lied to their customers. This is a financial fraud. They didn't carry out the contract that caused our financial loss. Therefore Netmet should compensate us the financial loss $2500.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased the car for my mom and negotiated a price for 14,195 we made a $6000 deposit. During the financing the price of the car was recorded as $15900 dollars and there was $2000 service contract added to 2012 vehicle. At end of the process your organization created a sticker price for $19000. Granted there is taxes and registration. After all is said and done we were charged over $6000 more than was agreed. We are referring this case to the Revdex.com and will follow through the full complaint process if we do not get to a final compromise. We your neighbors and would appreciate your response and help on this issue. Please call my number below to discuss further.Desired Settlement: We like adjustment to originally agreed numbers. $14,195 for car plus taxes and Registration fees and full credit for $6000 deposit. The balance to be financed should approximately $10000 not $19000 as indicated in the contract.

Business

Response:

[redacted] is not a party to any transaction at Nemet Motors. Therefore due federal privacy laws we cannot discuss any finance transactions with him. Since [redacted] is not our customer we respectfully request this complaint be removed from our files.

Review: This was sent to Nissan corporate and outlines the issues:

August *, 2014

Nissan North America Inc.

Attention: [redacted] Greetings [redacted]

Back in 1996 when I was in high school, I purchased my first car which was a new Nissan Sentra. When I graduated college in 2001, I followed this up with another Nissan Sentra purchase. I absolutely loved my Sentras and the Nissan experience, and last month when I was deciding to purchase a new SUV the choice was clear: Nissan. To this date, Nissans have been the only brand of I have ever purchased new, and they had yet to disappoint until my recent purchase.

After a two day ordeal, on Thursday, July **, 2014 I purchased a Nissan Pathfinder from Nemet Nissan of [redacted] from [redacted], salesman and [redacted]. Unfortunately, the vehicle is unacceptable and I am unsatisfied with the overall purchasing experience. The SUV I took delivery of was not only scratched but also did not include the equipment (navigation in addition to the moon roof) that I had paid for. In addition to the less than acceptable state of the car and the misrepresentation of the vehicle’s equipment, the Nemet employees were extremely unprofessional, unwilling to rectify their mistakes, and, in the end, downright rude and aggressive. In sum, the defective and incorrectly equipped vehicle along with my recent Nissan experiences were unacceptable and polar opposite to what I’d come to know and expect from the Nissan brand based on my prior Sentra purchases.

The details for my purchase are as follows:

• Date: 07/**/2014

• Vehicle: 2014 Nissan Pathfinder (New), VIN: [redacted] • Dealership:

Nemet Nissan [redacted] DMV Facility No. [redacted]

• Salesman: [redacted]

• [redacted]

In addition, I have enclosed the following:

• Exhibit 1: History of my purchase, in-depth details of the problems with vehicle, and the overall sequence of events with the purchase

• Exhibit 2: Picture of scratch on side mirror (not the best quality, can email a better picture)

• Exhibit 3: Last email correspondence with [redacted]

• Exhibit 4: Bill of Sale

I cannot emphasize how upset I am with the whole experience and the unprofessionalism of [redacted]. I am now in possession of a vehicle (with the scratch on the side mirror) that I spent a lot of money on without the features I was promised at the time of sale. An experience my family and I were looking forward to was anything but enjoyable. I would think Nissan would do anything to fix an error on their behalf but clearly not. Nissan should know about Nemet’s actions, hence me drafting this letter. This whole situation has been stressful and I’m the only loser.

Nemet’s actions should not go unnoticed. They are a reflection of Nissan as a whole and have tainted my views of your company. I have contacted legal professionals for their advice and will be filing a claim with the Revdex.com and the Department of State, Division of Consumer Protection. Until I receive a product satisfactory to me, I have called my credit card company to dispute the $2,500 charge that was part of the initial payment and I am withholding the ~$10,000 worth of payments I have financed.

In summary, on July [redacted], 2014 I purchased a 2014 Nissan Pathfinder SL Premium model from Nemet Nissan in [redacted]. This vehicle was not sold to me as advertised (no navigation). To resolve the problem, it is only fair that I receive the car that was advertised to me as such. Based on my research and speaking to your representatives, it is my understanding that this can only be accomplished by current SL Premium model being swapped for the Platinum Premium model.

As mentioned above, Nemet was extremely unprofessional, unwilling to comprise to make things “right”, and stuck me with a vehicle they misrepresented and delivered to me with a defect. Given this experience, I don’t feel comfortable working directly with Nemet on this resolution anymore. Unless resolved to my satisfaction, it’s safe to say this will be my last Nissan purchase moving forward. I can be reached at the contact information below if you require any additional information and to work towards a fair resolution.

Kind Regards,

[redacted] CC: [redacted]

Exhibit 1:

History of my purchase in-depth details of the problems with vehicle and overall the purchase

On Sunday July [redacted], my wife and 3 year old son visited Nemet Nissan in [redacted]. We were interested in the 2014 Pathfinder as I was happy with my prior new car purchases from Nissan. In addition, I researched our next vehicle extensively and were happy with the reviews and the test drive. We selected Nemet Nissan as their TrueCar price was very competitive.

Upon entering Nemet we were greeted by sales representative [redacted]. He knew our wants immediately based on our TrueCar profile and brought us to the lot to check out some of Nemets’ vehicles. Our primary want was an in-house navigation system, which you offer in your SL Tech Package Version. He showed us one of the vehicles which had a moon roof and initially the moon roof wasn’t a feature we considered, but it was a nice addition. I asked him if this vehicle did in fact have navigation and he said it did, and then I asked him the incremental cost for the moon roof option to which he said ~$800. We had a budget in mind, but I consulted with my wife and agreed to move forward with this vehicle.

Over 5 hours later we still weren’t complete with our transaction and this shocked us given we knew before showing up exactly what we wanted so we didn’t need to be sold or educated on anything. Nemet’s infrastructure doesn’t allow for optimal efficiency given only 2 computers for the entire staff, on top of only 1 finance individual in house to process transactions. After this 5 hour wait, my wife and 3 year old had enough and I spoke to the [redacted] and I told him that we had to leave. He was professional and apologized. Having planned on trading in our car that day and having already transferred everything to the new car, we had to take a taxi back to New York City.

On Wednesday, July [redacted] I returned to Nemet Nissan to pick up my new vehicle. I was very excited as it has been a while since I have purchased a new vehicle. I was upset to see that there was a scratch on the side mirror (see photo attached/Exhibit 2) to which [redacted] apologized and said, “We will make this right.”

Later that night I was looking at the window sticker from the vehicle and I noticed there was nothing mentioned about a navigation system on it. I didn’t know if it was me overlooking it or not, but I quickly did some research, called NissanUSA, had them run the VIN and found out that I was sold an SL Premium Package Pathfinder and this version did not have navigation. I called Nemet first thing in the morning and spoke to [redacted] who insisted it did in fact have navigation in it. I told him to research it as I was confident I was right and sure enough he called back in an hour to say that I was correct and the navigation feature wasn’t present.

This was then escalated to [redacted] who said once again, “We will make this right.” This was becoming a theme with Nemet and the experience was continuing to decline (5 hour wait day 1, scratch on mirror upon pickup, and not being sold a Pathfinder that was advertised as having navigation when it didn’t). [redacted] and I had some email conversations and his ‘solutions’ came back as 1 of the 3 choices:

1. Return the car – he knew he had me here as I needed a car as I had already sold my old one

2. Swap the car out for a SL Tech Version at an $800 discount – I didn’t like this option as it didn’t include the moon roof we were sold and the idea of losing features we were initially sold wasn’t appealing

3. Pay ~$3000 for the Platinum Premium package which was the only package that would get me both navigation and the moon roof – this wasn’t appealing as it would cost me an additional $3,000 for something that they messed up on. In addition the price they were offering me for this Platinum Premium wasn’t at a discount to what I could’ve purchased it outright from a competitor.

None of these options were appealing. [redacted] and I kept negotiating until Friday evening August [redacted] kept saying that he couldn’t improve any of the options as he was losing money. I told him that Nissan should be the ones taking the hit as they made the error. It was apparent that [redacted] didn’t want to absorb any cost at his dealership for their error as his options clearly showed that and his unwillingness to “make it right.”

Friday night we finally decided to move forward with option 2 as we really needed a vehicle and didn’t want to pay an additional $3,000. We were not excited at all having to give back some of the features we were sold on. I asked [redacted] the following on text:

Friday August [redacted] 8:34PM “If the car is in your inventory, can I drive it off tomorrow as I just need to plan accordingly?”

Friday August [redacted] 8:36PM “If I have it, yes. I will personally handle the process there are no missed steps.”

Friday August [redacted] 8:41PM “I will be arriving at 7-7:30. I hold a sales meeting from 8:30-9:30. I meet briefly with my [redacted]s from 9:30-10. I can be available after that but will see if I have a vehicle as soon as I get in. If the vehicle is in my storage facility, it won't arrive before 11am. I can handle the paperwork from 10am onward. You only need to be present at the time of signing new docs. If all goes well, I can have you out by 11:45.”

We delayed our weekend plans to finalize this once and for all on Saturday. I told [redacted] I really needed to finalize this transaction as I couldn’t keep wasting my and my family’s time as well as we had weekend plans at a friend’s house and needed the vehicle. [redacted] called me on Saturday morning and said that the car wasn’t ready, won’t be ready, to go about my weekend plans with the vehicle and we will connect on Monday to finalize the transaction.

Yet another problem/faIse promise from Nemet this was. I wasn’t happy with this delay as it was pushed off yet again and another weekday that I would need to go back to Nemet because of their errors/delay (about 2 hour roundtrip). In addition, I still had some outstanding questions for [redacted] including the final cost of the SL Tech Pathfinder he was selling us as well as some of the features on the vehicle (we really needed towing capability and saw it didn’t come standard on the SL Tech version).

Saturday August [redacted] 10:52AM “Can you let me know the final out of door number you have for the sl tech package car we are discussing. I ran the numbers but want to make sure we have the same math. Also does it come with the trailer tow package?”

Saturday August [redacted] 11:24AM “Finishing a meeting in a few. I’ll tally it up and cross check with yours and we’ll confirm.”

Saturday August [redacted] 3:08AM “Did not forget about you. I’ll get it to you. Had some internal issues to address.”

This request should take no more than 5 minutes and I grew frustrated throughout the day as over 4 hours later I still didn’t have my answers from [redacted] and I would think he would have prioritized this request given the sensitivity of the situation. I checked in with him again at 3:07PM and he responded that he had internal issues to deal with and would be back. This pushed me over the edge, I called Nissan of Manhattan, got the answers I needed within moments and then called [redacted] on the phone telling him I’m now taking option #1 (returning the vehicle) as I haven’t been treated right from the start and we have decided to move in another direction.

At this point [redacted]’s tone immediately changed, he became emotional, enraged and completely unprofessional. He told me the following and then hung up the phone:

1. Option 1 is no longer an option. I can’t simply return the vehicle and he only ‘let’ me use the car this weekend as I had agreed to swap my vehicle out for the SL tech. And if I do return it, I would have to pay him for the miles/depreciation on the vehicle (I found this funny as he never once said when he called me on Saturday morning that I being able to use the car was contingent on me swapping for the SL tech. He also forgot that he and his staff were the reason that I was in this situation. In addition I found this funny as every option he gave me he said he was losing money so I would have thought if this were the case, he’d be happy to have me back out of it. Finally I thought that at a minimum Nemet should be thankful to only have to absorb a few miles (as a way out of this mess) on this vehicle given how they have treated me.)

2. The initial purchase of the SL Premium only package without navigation is my fault for not being detail oriented enough to know this vehicle didn’t have the navigation included ([redacted] and [redacted] already admitted this was their fault so I was surprised to see him pointing fingers now at me.)

3. He has a signed contract from me and he was prepared to just push it through and told me to sue him

Exhibit 3 is our final email correspondence in which [redacted] told me that I’m now stuck with the vehicle I bought.Desired Settlement: I would accept an exchange into the Platinum Premium Nissan Pathfinder model OR a full refund.

Business

Response:

We have reached a settlement agreement and will be finalizing it on Monday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,