Nestle Waters North America, Inc.

To Whom it May Concern:
We spoke with Mr. [redacted] in regards to his pricing concerns and were able to reach a resolution that met his satisfaction.  There were some discrepancies regarding a coupon that he had received and the plan that he signed up for, but we were able to reach an...

agreement that meets his family's needs.We appreciate the opportunity to work with Mr. [redacted] and address his concerns.
Thank you,
Kate O[redacted]
Customer Experience Specialist
Nestle Waters North America

To Whom it May Concern:Thank you for bringing this matter to our attention, and for the opportunity to work with [redacted]e in order to resolve this issue.While we were unable to speak with [redacted] directly, we did leave several messages for each other and were able to resolve this matter through...

them.  We are sorry to learn of [redacted] experience and for the way this issue was handled.  Since the matter with the water cooler happened some time ago, and because it seems as though our representative provided some incorrect information in regards to leaving out the cooler, we have waived the charge for the missing unit, leaving the account closed with a zero balance.  There will be no further charges on the account.Thank you,[redacted]ReadyRefresh by Nestle/Nestle Waters North America

To Whom It
May Concern:
We have
made three attempts to contact Mr. [redacted] regarding his concerns and did not
have the opportunity to speak with him as of yet. The account was sent to our
third party collection agency, [redacted] and [redacted], before the thirty days
provided for...

final payment. We have removed his account from the collection
agency and have brought the balance in house for a total of $90.72. An
adjustment for the cooler rental has been provided. We have left direct contact
information for Mr. [redacted].
We
appreciate the feedback and the opportunity to work with Mr. [redacted] in order
to resolve this matter.
Thanks,
Lauren C[redacted] | Digital Communications Specialist
Nestlé Waters North America
O ###-###-####
[redacted]

To Whom It May Concern: We spoke with [redacted] on 6/22/2016 in regards to her concerns with receiving her $5 deposit back from her local grocery store.  We discussed the store policies regarding the deposits. We apologized for any concern this process may have caused and assured her that her...

feedback would be provided to the appropriate department.  As a goodwill gesture, we will mail her a coupon for a free case to show our appreciation.  At this time, [redacted]’ is satisfied with this resolution and will continue to purchase [redacted] cases from her local retailer. We appreciate the feedback and the opportunity to work directly with [redacted]’ in order to resolve this matter. Thank you, Lauren C[redacted] Digital Communications Specialist ReadyRefresh by Nestle/Nestle Waters North America     Thanks,     Lauren C[redacted] | Digital Communications Specialist Nestlé Waters North America O 508-977-8714 [email protected]

Customer
Experience Specialist, [redacted] spoke with Mr. [redacted] on May 26
size="2">th
regarding an ongoing delivery issue.   Mr. [redacted] was originally scheduled to receive a
delivery on May 18th, however the delivery never arrived.  Unfortunately, no update was given to Mr. [redacted] and he was unsure as to the status of his delivery.  The delivery was finally made on Friday, May
22nd.  [redacted] apologized for
the inconvenience and agreed that Mr. [redacted] should have received an update as to
why his delivery was delayed.  [redacted] provided a $50.00 credit towards Mr. [redacted] delivery service and will be following
up on Mr. [redacted] deliveries over the next few months to ensure a resolution is
met.  [redacted] will also contact the local
branch managers and request that they contact Mr. [redacted] to discuss the
issue.  Jarod provided his direct contact
information should he have any further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom it May Concern:Thank you for bringing this matter to our attention, and for the opportunity to work directly with [redacted] in order to resolve her concerns.We attempted to reach [redacted] in regards to her concerns but have not yet had the chance to speak with her.  After reviewing the...

billing history of the account, we found that there was one outstanding invoice in the amount of $31.91 for which we did not receive payment.  This invoice is what generated further late fee charges and eventually resulted in the account being written off to a third party collections agency.After waiving all fees, [redacted]n is left with a balance of $11.91, which we will remove as a courtesy to resolve this matter.  The balance has been removed from the collection agency, and there will be no further activity.If there are any further questions or concerns, we hope [redacted] will call us directly at the phone number provided in our voicemail.Thank you,[redacted]ReadyRefresh by Nestle/Nestle Waters North America

To Whom it May Concern:We attempted to reach [redacted]l in regards to their complaint but have not been able to reach them.  We hope to have the opportunity to discuss this matter further and ensure resolution.This account was set up for regular deliveries, every 3 months, when it was...

established in June 2016.  We have serviced this account in accordance with this arrangement and deliveries were subsequently made in September 2016, December 2016, and finally, March 2017.  No contact has been made by the customer at any time prior to the  March 2017 delivery to make any changes to the account or the delivery frequency.  Additionally, we have notified the customer of upcoming deliveries by email and text several times prior to these scheduled delivery dates, without response.  In regards to the customer's billing concerns, we were provided with a credit card for recurring charges when the account was established and have charged the account accordingly, sending a notification of their billing statement each month to [redacted] the email address provided upon setup of the account.We are truly sorry to learn of [redacted] dissatisfaction with our service, and wish we had been made aware of any issues prior to this complaint.  At this time, the account has been fully closed and there will be no further charges or deliveries.  If there is anything further we can do to ensure the customer's satisfaction, we hope to be contacted at the phone number left on their voicemail.Thank you,[redacted]ReadyRefresh by Nestle/Nestle Waters North America

To Whom it May Concern:We spoke with Ms. [redacted] on July 22, 2015 in regards to her complaint.  We apologized for the ongoing incoveniences caused by repeated delayed deliveries and assured her that her concerns would be reviewed and addressed.  Since her experience with our company has...

been less than satisfactory, we have waived the outstanding balance on her account as well as refunded the two payments that she has made to us, totaling $39.21.  Ms. [redacted] indicated that she was satisfied with this resolution and hopes to resume service in the future.We truly appreciate the opportunity to review, address, and respond to these concerns.  We apologize for the inconveniences that we have caused and are thankful for the chance to earn Ms. [redacted] business in the future.Thank you,[redacted]Nestle Waters North America

To whom it may concern,I have made multiple attempts to contact [redacted] to the phone # provided and have provided my contact information. I am unable to provide a refund as this customer indicated the report of a dispute to [redacted] and the potential for chargebacks that would...

duplicate the refund. I will continue to monitor the account. If a chargeback is received-I will act accordingly.I hope to have the opportunity to speak with [redacted].Thank You,Jennifer J[redacted]Nestle Waters North America

To Whom it May Concern:We spoke with [redacted] on 4/14/17 regarding her concerns.  We reviewed our billing processes and as a courtesy agreed to waive the late fees that had been charged to the account.  We are truly sorry for any negative experience that she may have had with our...

Customer Service Representatives, and appreciate the opportunity to work with her directly to address and resolve her concerns.Thank you,[redacted]ReadyRefresh by Nestle/Nestle Waters North America

Customer Experience Specialist, [redacted] spoke with [redacted] regarding his billing concern.  [redacted]...

[redacted] was frustrated that his
account was sent to an outside collections agency without his knowledge.  [redacted] states that he should not be
responsible for the full balance of $102.10 because he has been waiting for Arrowhead
Direct to retrieve empty bottles and a water dispenser from his previous
address.  [redacted] apologized for the
inconvenience and offered to assist [redacted].  [redacted] confirmed the address
that the water cooler and bottles were located and scheduled a pick up for
Wednesday, October 29.  [redacted] and [redacted] discussed the open balance and settled on $75.00 to satisfy the
account.  [redacted] will inform the outside
collections agency of the payment and ensure the account is settled.  [redacted] has requested to resume
service.  [redacted] provided [redacted] with
his direct contact information should he have any further questions.

Customer Experience Specialist, [redacted] spoke with Ms.
[redacted] regarding her recent billing issue. 
Ms. [redacted] stated that she never received confirmation from the outside
collections agency that her account had been settled.  She states a letter was to have been sent to
her...

for her records, but never received it. 
Ms. [redacted] also stated that she never received and email that was promised
to her with a confirmation that her payment had been made.  [redacted] apologized for the inconvenience and
offered to assist her.  Ms. [redacted] stated
that shortly after filing her claim with the Revdex.com, she received
both the letter and the email that she requested.  She thanked us for the follow up and said
that the issue had been resolved.  [redacted]
provided Ms. [redacted] with his direct contact information should she have any
further questions.

Customer Experience Specialist, [redacted] spoke with
[redacted] today regarding a recent billing issue.  [redacted]...

[redacted] had closed her Arrowhead water
account in August 2014 but was recently billed $46.43.  [redacted] appolgized for the inconvenience and
offered to credit the amount paid.  [redacted]
refunded [redacted]’s credit card the $46.43.  He advised [redacted] that she should see
the refund back to her card in 2-3 business days.  [redacted] also adjusted of the water dispenser so
that [redacted] would not be charged for it. 
The total adjustment for the water dispenser came to $159.99.  [redacted] provided [redacted] with his direct
contact information should she have any further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

To Whom it May Concern,
Customer Experience Specialist, Tami M[redacted], spoke with Mr. [redacted] regar[redacted] the balance on his account. Unfortunately, the account was sent to a third party collection agency due to a misunderstan[redacted] between ReadyRefresh by Nestle and Mr. [redacted]. We have removed...

the account from a collection status and waived the balance for unpaid rental charges.  The account has no balance due and is closed as requested. Mr. [redacted] confirmed that this issue is now resolved. Thank you,
Tami M[redacted]

From: [redacted]] Sent: Tuesday, August 23, 2016 1:28 PMTo: [redacted]Cc: [redacted]Subject: Revdex.com Response- Acct #: [redacted] Hi [redacted]I finally had the opportunity to speak with Ms. Jerri G[redacted] today regarding her complaint. Below is our response. Please let me know if you need anything else. Thanks for your help.To Whom It May Concern:We spoke with Mrs. G[redacted] on 8/23/2016 in regards to her concerns with her account in collections. We explained our special pricing policy does expire after one year and notification is on the billing a month prior to this change. We apologized for any concern this process may have caused and assured her that we would credit her the requested amount of 123.00 and apply it back to her credit card. At this time, Mrs. G[redacted]s account has been brought to a zero balance and the credit will be processed..We appreciate the feedback and the opportunity to work directly with Mrs. G[redacted] in order to resolve this matter.Thank you,Lauren C[redacted]Digital Communications SpecialistReadyRefresh by Nestle/Nestle Waters North AmericaLauren C[redacted] Digital Communications SpecialistNestlé Waters North America[redacted]

To whom it may concern,I spoke with [redacted] and confirmed service was completed today to successfully close out account [redacted]. I have issued credit for the amount of $23.04, as requested, for charges caused due to our delay of service. I have also issued an additional $25.00 credit...

for account [redacted] which remains open.Thank you,Jennifer J[redacted]Nestle Waters North America

Complaint: [redacted]
I am rejecting...

this response because: Pending clarification from Jennifer on the amount agreed since it's now changed and have not yet receive an email for charges clarification to compare with my credit card company that was promised on August 21st,2017. Left voicemail August 26 to confirm documents and if check on agreed amount is not cancel or still on the way. 
Sincerely,
[redacted]

To whom it may concern,I have attempted to contact [redacted] on 3 occasions and left detailed voicemails. I will be monitoring her deliveries as it seems a special sized delivery truck is necessary for her deliveries. I have provided my contact information should there be future concerns.Thank...

you,[redacted]Nestle Waters North America