Nestle Waters North America, Inc.

Want to thank both the Revdex.com and Mr [redacted] for helping resolve this matter. Mr [redacted] was great to work with. Thanks again !
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To whom it may concern,I spoke with [redacted] provided my direct contact information and will be monitoring her account for several months to ensure her deliveries are handled correctly. She will contact me if any changes or unresolved issues arise.Thank You,[redacted] Nestle Waters North...

America

To whom it may concern, I left a voicemail with my direct contact information should additional support be required. His concerns are being addressed by our Corporate Office and account notes indicate he is satisfied with this response.Regards,Jennifer J[redacted]Nestle Waters North America

To Whom It May Concern:  We spoke with M[redacted]e on 9/19/2016 in regards to his concerns with his pricing. We apologized for his pricing and explained the pricing policy. We have reinstated the pricing as requested and credited the difference charged since the change.   We...

appreciate the feedback and the opportunity to work directly with [redacted] in order to resolve this matter.  Thank you, 
[redacted]
[redacted] Digital Communications Specialist Nestlé Waters North America O [redacted]

Customer Experience Specialist, [redacted] spoke with
[redacted] today regarding a recent billing issue.  [redacted] had closed her Arrowhead water
account in August 2014 but was recently billed $46.43.  [redacted] appolgized for the inconvenience and
offered to credit the amount paid.  [redacted]
refunded [redacted]’s credit card the $46.43.  He advised [redacted] that she should see
the refund back to her card in 2-3 business days.  [redacted] also adjusted of the water dispenser so
that [redacted] would not be charged for it. 
The total adjustment for the water dispenser came to $159.99.  [redacted] provided [redacted] with his direct
contact information should she have any further questions.

Customer
Experience Specialist, [redacted], spoke with [redacted] regarding
the status of her...

account. [redacted] stated that over the last month her
delivery instructions had not been followed and the product had been stolen.  [redacted] states that she had been charged
for multiple orders that she did not receive. [redacted] confirmed the delivery
instructions and apologized for the inconvenience.  To resolve the issue, [redacted] offered to adjust
$218.00 to which [redacted] accepted. 
[redacted] has provided [redacted] with his direct contact information
should she have any further questions.

To Whom it May Concern:We are sorry to learn of [redacted] concerns with his account and our service.  We were able to speak with him on 5/30/17 in regards to these issues, and [redacted] has indicated that everything has been resolved to his satisfaction and he will be keeping his account...

open at this time.Thank you for bringing this matter to our attention and for the opportunity to work directly with [redacted]n in order to resolve his concerns.[redacted]ReadyRefresh by Nestle/Nestle Waters North America

To Whom it May Concern:We spoke with Mr. [redacted] on December 21, 2015 in regards to his concerns.  We are sorry to hear of any misinformation that he may have been provided, and agreed to honor the initial agreed upon discounted rate that he received with his first delivery for the second...

delivery made on July 17 as well.  Any late fees and cancellation fees have been removed, leaving the customer with a balance of $67.34 for these two deliveries.  Mr. [redacted] feels that he has made a payment for the initial delivery, though our records do not indicate this payment.  He will research this further and contact me directly with more information and/or to make his final payment.We look forward to speaking with Mr. [redacted] in order to fully resolve this issue, and appreciate the opportunity to address his concerns.Kate O[redacted]Customer Experience SpecialistReadyRefresh by Nestle/Nestle Waters North America

To Whom it May Concern:We communicated with Mr. [redacted] through email on Friday, December 23.  Unfortunately, a system issue resulted in the incorrect delivery and invoices that he received.  We apologized for these inconveniences and assured him that they have been addressed and...

resolved.  He indicated in his response that he is satisfied with this resolution.We appreciate the feedback and the opportunity to work directly with Mr. [redacted] in order to resolve his concerns.Thank you,Kate O[redacted]Customer Experience SpecalistReadyRefresh by Nestle/Nestle Waters North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom it May Concern:

We are truly disappointed that we were unable to come to an agreement with Ms. [redacted]. She has been a longtime customer with our company and we sincerely appreciate her loyalty, and this is the reason that we have attempted to work with her several times in order to resolve her concerns. Due to the circumstances of her experience with her water cooler, we are unable to offer any further compensation, and any offers that were made were done so as an act of goodwill because we do appreciate her business. There were multiple occasions that we were able to come to an agreement with Ms. [redacted], unfortunately each time she later decided that this was not something she would accept.

Our refurbished dispensers meet our high standards for quality and leave our factories in outstanding working order, and the fact that this unit was refurbished should cause no concern. The reason that this dispenser was not delivered brand-new is because it was a replacement unit for a dispenser that was initially purchased in March 2013. Though our cooler warranty is typically just two years, we made an exception to this policy for Ms. [redacted] in July 2015 because as stated, we truly appreciate her business and loyalty to our company.

Should Ms. [redacted] reconsider our previous conversations, she has my direct contact information and I’d be happy to have the opportunity to speak with her again.

Thank you,

Kate O[redacted]
Customer Experience Specialist
Nestle Waters North America

To whom it may concern:[redacted] contacted us to advise that he had received his refund and was satisfied. No other action was required.Thank you,[redacted]Nestle Waters North America

To whom it may concern,I left a voicemail with my direct line should [redacted] have reason to contact me. In review of his account, it is closed, the credit card has been deleted and the refund has been issued.Thank You,Jennifer J[redacted]Nestle Waters North America

To Whom it May Concern:Thank you for bringing this matter to our attention and for the opportunity to work directly with [redacted] in order to resolve her concerns.  As a business, we have a late fee policy in place that applies to all customers in order to ensure timely payment. ...

However, we understand that our customers may experience unforeseen circumstances, and we do our best to accommodate their needs.  [redacted] has been a customer for many years with an excellent payment history, and as a courtesy we have agreed to waive several late fees.  We have also discussed a payment plan, and [redacted] expressed her desire to continue service in the future once this matter is resolved, which we were very happy to learn.This matter is resolved at this time, and [redacted] has our direct contact information in the event of any further concerns.  Thank you,[redacted]ReadyRefresh by Nestle/Nestle Waters North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To whom it may concern,The customer called back and spoke with my colleague and the issue has been resolved.Regards,Jennifer J[redacted]Nestle Waters North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Jennifer was who I spoke with and she was very polite and apologetic.
Sincerely,
[redacted]

To whom it may concern:We spoke with Mr. Treves regarding his dispute. He indicated the matter had been resolved through our Customer Service Center shortly after filing this complaint. No further action was requested.[redacted]Nestle Waters North America

To Whom It May Concern:
 
Per the request, we emailed Mr. K[redacted]i on 9/21/2016 in regards to his concerns with his account. We apologized for any concern he had and explained we spoke with the account holder in regards to the complaint and the resolution was agreed upon. We did ensure Mr. [redacted] that we would provide all of his valuable feedback and although we do not provide a senior citizen discount, we have lowered his pricing on the 3 gallon bottles received on the account.   
  
We appreciate the feedback and the opportunity to work directly with Mr. [redacted]i in order to resolve this matter.
 
Thank you,
[redacted]
Digital Communications Specialist
[redacted]h by Nestle/Nestle Waters North America
 
[redacted]t
[redacted]
*

 
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