Nestle Waters North America, Inc.

To Whom It May Concern:  We spoke with [redacted]n 11/14/2016 in regards to his quality concerns with the taste of his cased product.  [redacted] will send in 2 unopened bottles for testing.  We will provide him with written follow-up to the plant’s investigation.  He accepted a...

check for $20.00 and is satisfied with the resolution.  We appreciate the feedback and the opportunity to work directly with [redacted] in order to resolve this matter.   Thank you,*
[redacted] Customer Experience Specialist ReadyRefresh by Nestle/Nestle Waters North America   [redacted]
[redacted]
[redacted]
[redacted]
* Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern:

"Segoe UI",sans-serif; font-size: 8.5pt;">We spoke with [redacted] on 6/22/2016 in regards to her concerns with receiving her $5 deposit back from her local grocery store.  We discussed the store policies regarding the deposits. We apologized for any concern this process may have caused and assured her that her feedback would be provided to the appropriate department.  As a goodwill gesture, we will mail her a coupon for a free case to show our appreciation.  At this time, [redacted]’ is satisfied with this resolution and will continue to purchase [redacted] cases from her local retailer.
We appreciate the feedback and the opportunity to work directly with [redacted]’ in order to resolve this matter.
Thank you,
Lauren C[redacted]
Digital Communications Specialist
ReadyRefresh by Nestle/Nestle Waters North America
 
 
Thanks,
 
 
Lauren C[redacted] | Digital Communications Specialist
Nestlé Waters North America
O 508-977-8714
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time. The supervisors have always been nice when speaking to me, and have made promises before. I will not consider this issue resolved until I see a consistent change in the delivery service. Thank you. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Customer Experience Specialist, J[redacted] spoke with
Ms. [redacted] regarding a recent billing...

issue.  Ms. [redacted] was
frustrated that her credit card was charged incorrectly.  Ms. [redacted] was
owed a credit of $10.00.  Unfortunately, Ms. [redacted] credit card was
charged $26.34 instead of refunded.  [redacted] apologized for the
inconvenience and offered to ensure the credit card was refunded.  To
resolve the issue a credit of $36.34 was placed on Ms. [redacted] account and has
been issued as a refund to her credit card.  Ms. [redacted] will see the
credit appear within 3-5 business days.  [redacted] confirmed the account was
closed and all bottles have been returned.  The water dispenser has also
been returned.  [redacted] provided Ms. [redacted] with his direct contact
information should she have any further questions.

I used [redacted] water service around 5 years ago. After stop their service, I've never heard from [redacted] since then. But when I tried to lease a car and dealership checked my credit score recently, my credit score dropped 60 points. And then I was rejected by the dealership and could not lease a car. After further research, I found [redacted] reported my SSN to collection agency that I owed them $103. I was so surprised and called [redacted] immediately. A lady, Jessica, answered my phone call. She politely apologized to me, but [redacted] is a huge company. Why do they report a client who has no business with them for 5 years? I need [redacted] to clear the record and compensate my time and my stress due to this issue.

To Whom it May Concern:We were able to speak with Ms. James on 4/27/17 in regards to her concerns.  For new customers, we require either recurring credit charges for at least the first six months of service, or credit approval for monthly billing.  This account was initially established...

with recurring credit charges, and we are sorry for any confusion or problems she may have experienced with her account.[redacted]s let us know that her issues were addressed in a previous conversation with one of our Customer Service Representatives, and are resolved to her satisfaction at this time.  Her account is now set up for monthly invoicing, rather than recurring credit card charges, which better meets her needs.  She has my direct contact information in the event of any future concerns.Thank you for bringing this matter to our attention and the opportunity to speak directly with [redacted] in order to address her concerns.Kate O'BerryReadyRefresh by Nestle/Nestle Waters North America

To Whom
It May Concern,
 
We spoke
with [redacted] regarding the recent charge to her [redacted] account. We
discussed an error within the payment system and that we have not received a
payment since September 2014. To resolve this matter we have waived the balance
for...

services rendered between September 2014 and August 2015. We have also
scheduled to make a water delivery on Monday September 28th 2015.
This issue has been resolved and Ms. [redacted] has my direct contact information should
she have any concerns.
 
Thank you,
 
Tami M[redacted]

To Whom it May Concern:
We attempted to reach [redacted] on 7/7/15, 7/8/15 and 7/14/15 in regards to his concerns at the number included with his complaint: [redacted]. Customer Experience Specialist [redacted] left messages with her direct contact information. We look forward to...

speaking with Mr. [redacted] at his earliest convenience in order to review his account and resolve any outstanding issues.
Thank you,
[redacted]

To Whom It May Concern: We spoke with [redacted] on 8/10/2016 in regards to her concerns with our bottle chargeback process. We apologized for any concern this process may have caused and assured her that her feedback would be provided to the appropriate department.  As a goodwill...

gesture, we have waived the deposits.  At this time, Ms. [redacted]s account has been brought to a zero balance. We appreciate the feedback and the opportunity to work directly with Ms. [redacted] in order to resolve this matter. Thank you, [redacted] Digital Communications Specialist ReadyRefresh by Nestle/Nestle Waters North America  
[redacted]t Nestlé Waters North America [redacted]
[redacted]

To whom it may concern,We have contacted [redacted] and explained our long standing policy with regard to equipment rentals and disputed charges. While we do not offer a "Rent to Own" program, an offer was made and accepted by the customer to settle. Unfortunately, it was not to the total...

satisfaction of the customer.

Dear Revdex.com, I just received a message that my complaint is closed without comment from me.  I did get the notification from Revdex.com about the response from the company, but I could only view the response, not provide any comments. I thought that the message was for viewing purposes only, and didn't know how to counter with anything. I did get a call from the company and was satisfied with their response.  If my complaint can be modified to reflect that the company did address my concerns to my satisfaction, that would be greatly appreciated.  I had no idea what I was supposed to do with the notification that I initially received, other than to view it. Regards, [redacted]

Customer
Experience Specialist, [redacted] has attempted to contact [redacted]...

[redacted] unsuccessfully three times leaving a voicemail each attempt.  He left a voicemail on March 11th,
March 12th, and March 16th.   [redacted]
also emailed [redacted] directly at the email address provided in her
original claim.  [redacted] has provided his
direct contact information on each voicemail and email should [redacted] want
to discuss her billing concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The tracking number for the returned item indicated they received it Mar 24, so I would assume about 4 weeks from that day the test results should be ready as was indicated.
Sincerely,
[redacted]

Customer Experience Specialist, [redacted] spoke with
Ms. [redacted] on April 6th regarding a...

recent delivery issue.  Ms. [redacted] was scheduled to receive a
delivery on March 25th which never arrived.  When she contacted the customer service
center, she was informed that the order had been delivered on March 28th.
 The order was re-entered and was eventually
delivered on April 1st.  Jarod
apologized for the inconvenience and confirmed the April 1st order
was entered at no charge.  [redacted] also
confirmed that the delivery made on March 28th had been delivered to
the wrong address.  [redacted] offered a Ms.
[redacted] a $50.00 credit on her next delivery which is scheduled for Monday,
April 27th.   [redacted] provided his direct contact information
should she have any further questions, or would like to discuss the issue.

To whom it may concern,I have credited the customer for rent charged and left voicemail with my direct contact information so we can schedule pickup at the customer's convenience and arrange for refund.Regards,[redacted]Nestle Waters North America

To whom it may concern,The daytime phone # provided just rings and there is no voicemail option. I have notified the agency to remove this account from collections. The disputed charges were previously adjusted for this customer. The account will remain closed with a zero balance.Thank you,Jennifer...

J[redacted]Nestlé Waters North America

To Whom it May Concern:We spoke with Mr. [redacted] in regards to his pricing concerns and were able to reach a resolution that met his satisfaction.  There were some discrepancies regarding a coupon that he had received and the plan that he signed up for, but we were able to reach an agreement that...

meets his family's needs.We appreciate the opportunity to work with Mr. [redacted] and address his concerns.Thank you,Kate O[redacted]Customer Experience SpecialistNestle Waters North America

To Whom it May Concern:
We spoke with Mr. [redacted] on December 21, 2015 in regards to his concerns.  We are sorry to hear of any misinformation that he may have been provided, and agreed to honor the initial agreed upon discounted rate that he received with his first delivery for...

the second delivery made on July 17 as well.  Any late fees and cancellation fees have been removed, leaving the customer with a balance of $67.34 for these two deliveries.  Mr. [redacted] feels that he has made a payment for the initial delivery, though our records do not indicate this payment.  He will research this further and contact me directly with more information and/or to make his final payment.We look forward to speaking with Mr. [redacted] in order to fully resolve this issue, and appreciate the opportunity to address his concerns.
Kate O[redacted]
Customer Experience Specialist
ReadyRefresh by Nestle/Nestle Waters North America