Dear Customer, We apologize that you are still having issues with bugsWe understand that when treating pests it is possible that when we disrupt the nests you will see an increase in activityWe have come out to your home for paid services on 7/and 8/and a free re-service on 9/As part of signing up for a 12-month agreement we provided the first service (7/12) for freeThe second paid service was (8/21) was $We understand that because our products are transparent and odorless there can be some concerns about whether a service was performedBecause of this we ask our technicians to document each visit with a photoWe have said documentation for each of the services that were performedAs the service was performed we expect that it will be paid forIf you have any questions or concerns please call our office at 630-425-2070.Thanks, Hawx
Dear Customer,We apologize about the inconvenienceWe received a 4-star review on Friday 9/thanking us for the service and asking if we did the backyardon Monday 9/we send an email explaining the service and that we had done the backyardYou responded on 9/asking that we ring the doorbell on the following treatmentsWe made a permanent note of the on your accountWe set up a free reservice for you on 10/and our technician gave you a phone call minutes before and also rang the doorbell when he arrived at your home but neither was answeredToday we spoke with you on the phone today 10/and have scheduled a reservice for 10/with our branch manager in charge of the areaWe apologize for any confusion and have attempted to respond quickly and satisfactorily to your messages and phone callsIf there is anything we can do to help you, please call our office at 512-262-4906.Thanks,Hawx
To whom it may concern, [redacted] started service with HAWX Pest Control on May 4th, Her initial service was provided on May 5th, 2016, she called in for a reservice on May 12th, due to ants in the kitchenThe reservice took place on May 13th, On June 10th, we sent out a call, text, and email reminder for her upcoming service on June 14th, [redacted] called our office on June 13th, stating she would be calling to update her new card information because her old card had fraud activity, at the time of this conversation she never stated she wanted to cancel servicesWe preformed the first quarterly treatment on June 14th, On August 29th, our billing department reached out to [redacted] about the past due balance from the June 14th, serviceAt that time [redacted] said that she would pay the balance on the portal and didn’t tell out representative that she wanted to cancel servicesOn September 8th, we send out a call, text, and email reminder for her upcoming service September 12th, She texted back to the reminder stating we do not want this performed, please cancelMy grandmother is with my dogs and I do not want them going crazy with her there, please cancelShe sent the texts late at night and by the time the office staff got to the office the service was performedWe marked this as a free reservice due to it being on our end that the service was providedWe then sent a text message on September 19th, about the past due balance and there was no responseBilling called [redacted] September 29th, and her daughter answered and we asked to have her mom call us back, we never received a call backAttempted to call [redacted] October 3rd, and October 11th, no answer either timeOn October 12th, a text, call, and email reminder was sent out for her upcoming appointment October 14th, [redacted] emailed our office stating “Do not come to my home u have not wanted this the past times and you continue to come for a service I do not want! I will be filing a Revdex.com report after multiple times of telling you not to come to my homeI DO NOT WANT YOUR SERVICE!” We replied to her email with the following, “ [redacted] , We will not be coming to service your home on 10/However, your account is not cancelledPlease contact the office to close your accountThank you, Hawx Pest Control (855) [email protected] www.HawxPest.comWe have now zeroed out and closed [redacted] ’s account with us and will waived the cancellation fee, however we will not refund the money for the services rendered
[redacted] , We are sorry to hear about your frustrations on your accountBelow we will list all communication we have with your accountThe phone number that we have on file is ###-###-#### and the email we have on file is [redacted] These are used for text, voice, and email reminders/notifications6/19/at 7:32PM an email PDF file of your signed service agreement was sentWe have attached a copy of that service agreement6/19/at 7:36PM your account [redacted] was created after signing up for our one-year quarterly service with our Door to Door salesman Geoff6/19/at 7:36PM an email reminder for your initial service for 6/20/was sent6/20/at 7:53PM an email completed service notification was sent for your initial service performed that dayWe have attached a copy of that service notification7/25/at 2:01PM an email, text, and voice reminder were sent for your upcoming quarterly service on 7/27/7/27/at 1:04PM an email completed service notification was sent for your quarterly service performed that dayWe have attached a copy of that service notification11/3/at 12:30PM an email, text, and voice reminder were sent for your upcoming quarterly service on 11/9/11/9/at 2:09PM an email completed service notification was sent for your quarterly service performed that dayWe have attached a copy of that service notification12/4/at 12:12PM the following email was sent “Dear Valued Customer: As the colder weather is beginning, we would like to take a moment to briefly explain your winter pest serviceListed below are the reasons Hawx Pest Control will continue to treat your home through the winter monthsWe hope you find the information in this letter useful, and as always, you may contact your local office regarding any other questions you may have Termites, carpenter ants, cockroaches, earwigs, and many other insects can thrive indoors, as the weather is always pleasant inside! Rodents can find their way into your home, should this be the case, we have measures we can provide to be rid of mice and rats Inspecting and/or treating entry points like doors, windows, and peepholes provide lasting protection and ready your home for the emergence of pests in springWe use a moisture resistant dusting treatment under siding, in cracks and crevices of the home, and around the windows and doorways; this dust will penetrate deeper than any liquid application, reaching pests that may have found a place to nest for the winter When we remove spider webs which may be carrying egg cases, we prevent them from reemerging when the weather warms upRemember, invasive pests want to be indoors during the winter for the same reasons you do! It is important to perform a comprehensive pest control treatment to ensure that your home is protected year-round Insect breeding is based on temperature, instead of seasonsEvery so often during the winter there are warm days, warm enough for insects to emerge quickly and breedWe want to ensure that even in the winter months, insect breeding is brought to a minimum, which will help reduce future populations that would have hatched on your propertyWe hope you and your families stay warm this winter, and we look forward to keeping you pest free! Best Wishes, Hawx Pest Control” 2/2/at 1:40PM an email, text, and voice reminder were sent for your upcoming quarterly service on 2/9/2/2/at 1:46PM a text was sent in reply to our reminder saying, “Sorry I cant talk right now.” 2/9/at 11:37AM an email completed service notification was sent for your quarterly service performed that dayWe have attached a copy of that service notification2/12/at 10:17AM we received a call requesting to cancelAt this time our Customer Service Representative offered to send someone to your home to treat the interior since that is what you were wanting to cancel forYou declined that serviceWhen signing up for our services if at any time you are unhappy or have not received the service that you wanted we will send a service professional back out to treat, at no additional chargeWe provide 100% warranty, as stated in our service agreementInterior service is per request, it is no additional charge, we just need to set a two-hour time window to treat the interiorThis one-year service agreement includes services, you have received out of the servicesWhat we can do is send our Branch Manager Tim to your home to perform a free interior and exterior service at a time in which you are availableWe service Monday through Friday from 8AM-5PM and Saturdays from 8AM-4PMIf you are only in need of interior service, we can schedule a later time of day to work around your scheduleWe can set up a customer preference on your account that will have our service professionals call the phone number listed on file hour prior to each service visit arrival to insure someone is present for interior service, as well as not allow them to treat without someone being present at the homeYour rate for your quarterly service is $99, we can lower that rate for you to $for your last treatmentIf you wish to cancel we request that the discount on the initial service of $be returnedWe hope with all the information we have provided we are able to come to an agreeable standingPlease let us know how you would like to proceed, we look forward to hearing from youThank you, Hawx Services
Dear [redacted] ,We are sorry for any miscommunication or frustration that has taken placeIt looks like in your complaint with the Revdex.com you had signed up for services in October with a gentleman named JamesHowever, it looks like you signed up for services on June 27th with a door to door sales representative named TannerAt the time of signing up you signed up for a one-year service agreement agreeing to Bi-Monthly services, that included wasp treatmentYou received your initial service on June 28th, your 30-day follow up appointment was scheduled for July 27th, you contacted our office when reminders were sent to cancel on July 19thAt that time a representative was going to have a manager call you to resolve the issues regarding pricingA member of our Customer Solutions Department called and left a voicemail on July 20thWhen wanting to cancel your account is placed on a temporary hold, since we did not hear back from you on September 23rd an email was sent stating that your temporary hold had expired, and your account was placed back in our service scheduleWe sent reminders for your upcoming December 6th service on November 29th via text, email, and voiceBecause we did not hear from you the service was performedWe then received a call from you regarding your frustrations that you thought you had cancelled and we performed another serviceThe reason for needing a member of our Customer Solutions Department to contact you is when you signed up for our service plan and the service agreement there are things we must cover prior to cancelling the agreementAt any time that you are having problems with services or are unsatisfied we will come and reservice your home at no additional chargeWe do cover wasps in your service plan, we do not cover termites in your service planWe offer termite services, it is just an additional service chargeWe do not have record of speaking with you or servicing your home in OctoberWhat we can offer is moving your account from services to You have received services, which would leave you at $plus tax each for your last servicesOr if you wish to cancel prior to fulfilling the agreement you agree to give back the discount given on the initial service, an initial service has a minimum charge of $plus taxYou received your initial service for $plus tax, making the discount $plus taxAttached is your signed service agreement for your reviewWe hope that this response will come to an agreeable standingWe hope to keep you as a customer and look forward to hearing from you.Hawx Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey were very nice and apologetic They said they had let go of the woman that answered the phone Thanks much Sincerely, [redacted] ***
Dear customer,We apologize that the services promised were not completed and would like to send someone out at our expense to do it for freeAs discussed over the phone, the initial service on 7/was for general pest and the service on 7/was only for the free mosquito promotion we gave you for signing up and not for general pestWe apologize that we did not provide the service you expected and would love to correct the issueWe have only preformed one general pest service however, not twoWe have tried to fix any mistakes and have been more than fair in our dealings with you and have provided more than reasonable options which were all declinedIf there is anything else we can do for you please let us know.Thanks, Hawx
Dear [redacted] ,We are sorry to hear about your frustrationsIt looks like the reason you are wanting to cancel is because you are unsatisfied with servicesAfter reviewing your account and talking with our General Manager we have a few things that we can offerWhen you spoke with him in September you both agreed to remove the service charge for your August service of $and do the reserviceIf you were unhappy with the reservice you were to let us know, we did not hear from you until December when you received notification of your appointment remindersIf at any time you were unhappy with services, we were happy to reservice your property at no additional chargeWhen signing up for our services you signed a one-year service agreement, with services on that planYou have received out of the servicesIf you wish to cancel prior to fulfilling your agreement, as stated in your service agreement you agree to give back the discount given on the initial serviceAn initial service has a minimum cost of $229, you received this service at no chargeIf you would like to maintain the service agreement and receive your last services, we can lower your rate to $a serviceIf you would like to cancel we would like to waive your discount given on your initial service, however we would request that the $be paid since we have performed services on your property at no chargeWe look forwarding to hearing from you, and hope that with this response both parties can be satisfied.Thank you,Hawx Services
Complaint: [redacted] I am rejecting this response because:This is completely advertisingThe door to door salesman never mentioned any sort of a contract for months of serviceI am not disputing that this could've potentially been listed in some fine printHowever, it is illegal to falsify information in order to get someone to signWhen the salesman came to the door in the first place, they were in the wrong because we live in a no soliciting village and a no soliciting sub divisionMy husband was home alone with our three kids, and he answered the door for this salesman and trusted him to not falsify a documentUnfortunately, that seems to be the "sales" tactic for the Hawx companyThe cancellation of our contract was step #in righting a wrong committed to my familyStep #is refunding the $for the second service which we were told was completely freeAgain, this was falsely advertised as a free serviceWe did communicate the spider issue via phoneThat was the whole reason why a technician came out! We were never told of anyone just randomly coming out in one month's time to spray and hit our card with another chargeWe were told this was FREEThere is not much more I can say other than we were lied to on multiple occasions in person and over the phoneI am aware that my response will be publicly posted on the Revdex.com website, and I am happy to know that others who are considering the Hawx company will be able to read about our negative experienceI am not willing to pay a $Revdex.com arbitration fee for something that cost us $However, I have all the time in the world to share my negative experience on every available platform that consumers use to choose a company with which they would like to do businessI feel like this will cost Hawx much more in the endSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:After multiple times of telling them to call before coming they still didn’t callThis is evident in how many times you attempted to service the home and no one was homeBecause you wouldn’t call! Your manager or whoever finally came out to the house after cancelling multiple times on us and he was the most unprofessional employeeIt was very obvious he was annoyed he was even at our houseFurthermore you don’t mention how many times we tried to call and resolve the issues and horrible problems every timeYou guys don’t say what you will do periodThe things you did list out were because you never do what you say you’ll do!!! You our give me my last services for 50% off plus a mosquito treatment free of charge or you let me out of my contract without trying to make me pay the cancellation feeIf you charge for something it’s up to you to hold up your end of the bargain for that feeYou haven’t and multiple times didn’t do what you sayWe are here now because of that Thata my final offer Sincerely, [redacted]
Dear Customer,We apologize for the delay in responding to you about your concernAfter speaking with the salesman we believe that there was a miscommunication about your agreementWe will be closing down your accountIf there is anything else we can do, please call our office at 801-689-3100.Thanks,Hawx
***,We do apologize that you are unhappy with our companyYour sales representative Hayden is now our Service Manager, we would like to set up a free service for him to come outWe would like him to be the one who treats your home from now on so that what you were promised by him and our office as well is taken care ofYour rate is per treatment is at $which is our friends and family rate, we are unable to provide service at a lower costWe are able to provide one free mosquito treatment on your accountWe hope that what we have offered today will be a resolution for both partiesPlease let us know how you would like to proceed.Thank you,Hawx Services
***,We are sorry to hear of your frustrations with our servicesAt this time your account has been closed without further penaltyWe show you talked to our account manager Natalie prior to submitting this complaint and we complied with your requestWe apologize for any miscommunication that has taken placePlease let us know if you have further questions or concerns.Thank you,Hawx Services
Hello,I am the branch manager here in Saint Louis, and I want to assure you that we have no intention of "tricking" or misleading any of our customersThe actions of the sales rep are his and I am disappointed in his inability to be clear and forthright with what your were signingI also feel strongly that you should not have to suffer for his mistake, and I will be calling you to settle this in a way that is satisfactory to youThank you for letting me know about this and I will talk to you soon
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Dear [redacted] ***, We are sorry to hear about your frustrationsIt looks like we have left multiple voicemails regarding your concerns with your accountThe voicemails have been left on October 24th, December 1st, December 15th, December 27th, and January 5thWe have removed the invoice for the October 16th service that was marked as completed when you had cancelled that appointmentWe also have received your letter to terminate services at this time, however when you signed up for services with Robbie you agreed to a one-year service agreementOn that one-year service agreement it agrees to five services, you have only received one of the five servicesIf you wish to cancel prior to fulfilling the agreement, you agree to give back the discount given on the initial serviceAn initial service as a minimum cost of $229, you received your initial service at no costWe have attached a copy of your service agreement for your reviewWe have lowered your discount given to $89, the rate in which you were signed up for on your quarterly pest servicesWe hope this will make both parties satisfiedThank you, Hawx Services
[redacted] ,We are sorry to hear that the offers we have made do not meet your needsWhat we are able to do since we offered your quarterly rate to change from $to $we can change the invoice to the $as wellSince we have performed services on your home we think this is a reasonable amount in which should be paidThat would equal $a serviceWe are sorry to hear you do not want to continue services with us and we have updated your account to this priceIf you have further questions or concerns please let us know.Thank you,Hawx Services
Dear Customer, We apologize about any miscommunicationAfter an investigation we have decided to close down your accountWe apologize and do believe it was an honest human error and nothing maliciousWe apologize again and have closed your account.Thanks,Hawx
Dear [redacted] ,As the manager of the Cincinnati branch I would like to personally respond to your complaintHawx takes great pride in our service and fulfilling customers satisfactionHowever, sometimes homes require additional treatments to gain control of the pests which is why we offer the free reservices that are available within our 100% Satisfaction WarrantyWe are sorry to hear that you wish to cancel but respect your choice to do so given the circumstancesAs requested a written letter of cancellation with the requested final invoice has been mailed to you and should be arriving within 5-business daysI would also like to respond to your concern with the products usedThe products we use at Hawx Pest Control are all approved by the Environmental Protection Agency and backed by BayerThey have been scientifically and experimentally found to be safe for people who have allergies and health problemsHowever, I would invite you to call the Bayer Toxicology Deptregarding the allergies to the two residents(Bayer Toxicology- 1-800-334-7577)Thanks for the opportunity to earn your business and are sorry we were unable to reach your satisfaction Sincerely, Thomas B [redacted] Branch ManagerCincinnati, OH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Dear Customer, We apologize that you are still having issues with bugsWe understand that when treating pests it is possible that when we disrupt the nests you will see an increase in activityWe have come out to your home for paid services on 7/and 8/and a free re-service on 9/As part of signing up for a 12-month agreement we provided the first service (7/12) for freeThe second paid service was (8/21) was $We understand that because our products are transparent and odorless there can be some concerns about whether a service was performedBecause of this we ask our technicians to document each visit with a photoWe have said documentation for each of the services that were performedAs the service was performed we expect that it will be paid forIf you have any questions or concerns please call our office at 630-425-2070.Thanks, Hawx
Dear Customer,We apologize about the inconvenienceWe received a 4-star review on Friday 9/thanking us for the service and asking if we did the backyardon Monday 9/we send an email explaining the service and that we had done the backyardYou responded on 9/asking that we ring the doorbell on the following treatmentsWe made a permanent note of the on your accountWe set up a free reservice for you on 10/and our technician gave you a phone call minutes before and also rang the doorbell when he arrived at your home but neither was answeredToday we spoke with you on the phone today 10/and have scheduled a reservice for 10/with our branch manager in charge of the areaWe apologize for any confusion and have attempted to respond quickly and satisfactorily to your messages and phone callsIf there is anything we can do to help you, please call our office at 512-262-4906.Thanks,Hawx
To whom it may concern, [redacted] started service with HAWX Pest Control on May 4th, Her initial service was provided on May 5th, 2016, she called in for a reservice on May 12th, due to ants in the kitchenThe reservice took place on May 13th, On June 10th, we sent out a call, text, and email reminder for her upcoming service on June 14th, [redacted] called our office on June 13th, stating she would be calling to update her new card information because her old card had fraud activity, at the time of this conversation she never stated she wanted to cancel servicesWe preformed the first quarterly treatment on June 14th, On August 29th, our billing department reached out to [redacted] about the past due balance from the June 14th, serviceAt that time [redacted] said that she would pay the balance on the portal and didn’t tell out representative that she wanted to cancel servicesOn September 8th, we send out a call, text, and email reminder for her upcoming service September 12th, She texted back to the reminder stating we do not want this performed, please cancelMy grandmother is with my dogs and I do not want them going crazy with her there, please cancelShe sent the texts late at night and by the time the office staff got to the office the service was performedWe marked this as a free reservice due to it being on our end that the service was providedWe then sent a text message on September 19th, about the past due balance and there was no responseBilling called [redacted] September 29th, and her daughter answered and we asked to have her mom call us back, we never received a call backAttempted to call [redacted] October 3rd, and October 11th, no answer either timeOn October 12th, a text, call, and email reminder was sent out for her upcoming appointment October 14th, [redacted] emailed our office stating “Do not come to my home u have not wanted this the past times and you continue to come for a service I do not want! I will be filing a Revdex.com report after multiple times of telling you not to come to my homeI DO NOT WANT YOUR SERVICE!” We replied to her email with the following, “ [redacted] , We will not be coming to service your home on 10/However, your account is not cancelledPlease contact the office to close your accountThank you, Hawx Pest Control (855) [email protected] www.HawxPest.comWe have now zeroed out and closed [redacted] ’s account with us and will waived the cancellation fee, however we will not refund the money for the services rendered
[redacted] , We are sorry to hear about your frustrations on your accountBelow we will list all communication we have with your accountThe phone number that we have on file is ###-###-#### and the email we have on file is [redacted] These are used for text, voice, and email reminders/notifications6/19/at 7:32PM an email PDF file of your signed service agreement was sentWe have attached a copy of that service agreement6/19/at 7:36PM your account [redacted] was created after signing up for our one-year quarterly service with our Door to Door salesman Geoff6/19/at 7:36PM an email reminder for your initial service for 6/20/was sent6/20/at 7:53PM an email completed service notification was sent for your initial service performed that dayWe have attached a copy of that service notification7/25/at 2:01PM an email, text, and voice reminder were sent for your upcoming quarterly service on 7/27/7/27/at 1:04PM an email completed service notification was sent for your quarterly service performed that dayWe have attached a copy of that service notification11/3/at 12:30PM an email, text, and voice reminder were sent for your upcoming quarterly service on 11/9/11/9/at 2:09PM an email completed service notification was sent for your quarterly service performed that dayWe have attached a copy of that service notification12/4/at 12:12PM the following email was sent “Dear Valued Customer: As the colder weather is beginning, we would like to take a moment to briefly explain your winter pest serviceListed below are the reasons Hawx Pest Control will continue to treat your home through the winter monthsWe hope you find the information in this letter useful, and as always, you may contact your local office regarding any other questions you may have Termites, carpenter ants, cockroaches, earwigs, and many other insects can thrive indoors, as the weather is always pleasant inside! Rodents can find their way into your home, should this be the case, we have measures we can provide to be rid of mice and rats Inspecting and/or treating entry points like doors, windows, and peepholes provide lasting protection and ready your home for the emergence of pests in springWe use a moisture resistant dusting treatment under siding, in cracks and crevices of the home, and around the windows and doorways; this dust will penetrate deeper than any liquid application, reaching pests that may have found a place to nest for the winter When we remove spider webs which may be carrying egg cases, we prevent them from reemerging when the weather warms upRemember, invasive pests want to be indoors during the winter for the same reasons you do! It is important to perform a comprehensive pest control treatment to ensure that your home is protected year-round Insect breeding is based on temperature, instead of seasonsEvery so often during the winter there are warm days, warm enough for insects to emerge quickly and breedWe want to ensure that even in the winter months, insect breeding is brought to a minimum, which will help reduce future populations that would have hatched on your propertyWe hope you and your families stay warm this winter, and we look forward to keeping you pest free! Best Wishes, Hawx Pest Control” 2/2/at 1:40PM an email, text, and voice reminder were sent for your upcoming quarterly service on 2/9/2/2/at 1:46PM a text was sent in reply to our reminder saying, “Sorry I cant talk right now.” 2/9/at 11:37AM an email completed service notification was sent for your quarterly service performed that dayWe have attached a copy of that service notification2/12/at 10:17AM we received a call requesting to cancelAt this time our Customer Service Representative offered to send someone to your home to treat the interior since that is what you were wanting to cancel forYou declined that serviceWhen signing up for our services if at any time you are unhappy or have not received the service that you wanted we will send a service professional back out to treat, at no additional chargeWe provide 100% warranty, as stated in our service agreementInterior service is per request, it is no additional charge, we just need to set a two-hour time window to treat the interiorThis one-year service agreement includes services, you have received out of the servicesWhat we can do is send our Branch Manager Tim to your home to perform a free interior and exterior service at a time in which you are availableWe service Monday through Friday from 8AM-5PM and Saturdays from 8AM-4PMIf you are only in need of interior service, we can schedule a later time of day to work around your scheduleWe can set up a customer preference on your account that will have our service professionals call the phone number listed on file hour prior to each service visit arrival to insure someone is present for interior service, as well as not allow them to treat without someone being present at the homeYour rate for your quarterly service is $99, we can lower that rate for you to $for your last treatmentIf you wish to cancel we request that the discount on the initial service of $be returnedWe hope with all the information we have provided we are able to come to an agreeable standingPlease let us know how you would like to proceed, we look forward to hearing from youThank you, Hawx Services
Dear [redacted] ,We are sorry for any miscommunication or frustration that has taken placeIt looks like in your complaint with the Revdex.com you had signed up for services in October with a gentleman named JamesHowever, it looks like you signed up for services on June 27th with a door to door sales representative named TannerAt the time of signing up you signed up for a one-year service agreement agreeing to Bi-Monthly services, that included wasp treatmentYou received your initial service on June 28th, your 30-day follow up appointment was scheduled for July 27th, you contacted our office when reminders were sent to cancel on July 19thAt that time a representative was going to have a manager call you to resolve the issues regarding pricingA member of our Customer Solutions Department called and left a voicemail on July 20thWhen wanting to cancel your account is placed on a temporary hold, since we did not hear back from you on September 23rd an email was sent stating that your temporary hold had expired, and your account was placed back in our service scheduleWe sent reminders for your upcoming December 6th service on November 29th via text, email, and voiceBecause we did not hear from you the service was performedWe then received a call from you regarding your frustrations that you thought you had cancelled and we performed another serviceThe reason for needing a member of our Customer Solutions Department to contact you is when you signed up for our service plan and the service agreement there are things we must cover prior to cancelling the agreementAt any time that you are having problems with services or are unsatisfied we will come and reservice your home at no additional chargeWe do cover wasps in your service plan, we do not cover termites in your service planWe offer termite services, it is just an additional service chargeWe do not have record of speaking with you or servicing your home in OctoberWhat we can offer is moving your account from services to You have received services, which would leave you at $plus tax each for your last servicesOr if you wish to cancel prior to fulfilling the agreement you agree to give back the discount given on the initial service, an initial service has a minimum charge of $plus taxYou received your initial service for $plus tax, making the discount $plus taxAttached is your signed service agreement for your reviewWe hope that this response will come to an agreeable standingWe hope to keep you as a customer and look forward to hearing from you.Hawx Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey were very nice and apologetic They said they had let go of the woman that answered the phone Thanks much Sincerely, [redacted] ***
Dear customer,We apologize that the services promised were not completed and would like to send someone out at our expense to do it for freeAs discussed over the phone, the initial service on 7/was for general pest and the service on 7/was only for the free mosquito promotion we gave you for signing up and not for general pestWe apologize that we did not provide the service you expected and would love to correct the issueWe have only preformed one general pest service however, not twoWe have tried to fix any mistakes and have been more than fair in our dealings with you and have provided more than reasonable options which were all declinedIf there is anything else we can do for you please let us know.Thanks, Hawx
Dear [redacted] ,We are sorry to hear about your frustrationsIt looks like the reason you are wanting to cancel is because you are unsatisfied with servicesAfter reviewing your account and talking with our General Manager we have a few things that we can offerWhen you spoke with him in September you both agreed to remove the service charge for your August service of $and do the reserviceIf you were unhappy with the reservice you were to let us know, we did not hear from you until December when you received notification of your appointment remindersIf at any time you were unhappy with services, we were happy to reservice your property at no additional chargeWhen signing up for our services you signed a one-year service agreement, with services on that planYou have received out of the servicesIf you wish to cancel prior to fulfilling your agreement, as stated in your service agreement you agree to give back the discount given on the initial serviceAn initial service has a minimum cost of $229, you received this service at no chargeIf you would like to maintain the service agreement and receive your last services, we can lower your rate to $a serviceIf you would like to cancel we would like to waive your discount given on your initial service, however we would request that the $be paid since we have performed services on your property at no chargeWe look forwarding to hearing from you, and hope that with this response both parties can be satisfied.Thank you,Hawx Services
Complaint: [redacted] I am rejecting this response because:This is completely advertisingThe door to door salesman never mentioned any sort of a contract for months of serviceI am not disputing that this could've potentially been listed in some fine printHowever, it is illegal to falsify information in order to get someone to signWhen the salesman came to the door in the first place, they were in the wrong because we live in a no soliciting village and a no soliciting sub divisionMy husband was home alone with our three kids, and he answered the door for this salesman and trusted him to not falsify a documentUnfortunately, that seems to be the "sales" tactic for the Hawx companyThe cancellation of our contract was step #in righting a wrong committed to my familyStep #is refunding the $for the second service which we were told was completely freeAgain, this was falsely advertised as a free serviceWe did communicate the spider issue via phoneThat was the whole reason why a technician came out! We were never told of anyone just randomly coming out in one month's time to spray and hit our card with another chargeWe were told this was FREEThere is not much more I can say other than we were lied to on multiple occasions in person and over the phoneI am aware that my response will be publicly posted on the Revdex.com website, and I am happy to know that others who are considering the Hawx company will be able to read about our negative experienceI am not willing to pay a $Revdex.com arbitration fee for something that cost us $However, I have all the time in the world to share my negative experience on every available platform that consumers use to choose a company with which they would like to do businessI feel like this will cost Hawx much more in the endSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:After multiple times of telling them to call before coming they still didn’t callThis is evident in how many times you attempted to service the home and no one was homeBecause you wouldn’t call! Your manager or whoever finally came out to the house after cancelling multiple times on us and he was the most unprofessional employeeIt was very obvious he was annoyed he was even at our houseFurthermore you don’t mention how many times we tried to call and resolve the issues and horrible problems every timeYou guys don’t say what you will do periodThe things you did list out were because you never do what you say you’ll do!!! You our give me my last services for 50% off plus a mosquito treatment free of charge or you let me out of my contract without trying to make me pay the cancellation feeIf you charge for something it’s up to you to hold up your end of the bargain for that feeYou haven’t and multiple times didn’t do what you sayWe are here now because of that Thata my final offer Sincerely, [redacted]
Dear Customer,We apologize for the delay in responding to you about your concernAfter speaking with the salesman we believe that there was a miscommunication about your agreementWe will be closing down your accountIf there is anything else we can do, please call our office at 801-689-3100.Thanks,Hawx
***,We do apologize that you are unhappy with our companyYour sales representative Hayden is now our Service Manager, we would like to set up a free service for him to come outWe would like him to be the one who treats your home from now on so that what you were promised by him and our office as well is taken care ofYour rate is per treatment is at $which is our friends and family rate, we are unable to provide service at a lower costWe are able to provide one free mosquito treatment on your accountWe hope that what we have offered today will be a resolution for both partiesPlease let us know how you would like to proceed.Thank you,Hawx Services
***,We are sorry to hear of your frustrations with our servicesAt this time your account has been closed without further penaltyWe show you talked to our account manager Natalie prior to submitting this complaint and we complied with your requestWe apologize for any miscommunication that has taken placePlease let us know if you have further questions or concerns.Thank you,Hawx Services
Hello,I am the branch manager here in Saint Louis, and I want to assure you that we have no intention of "tricking" or misleading any of our customersThe actions of the sales rep are his and I am disappointed in his inability to be clear and forthright with what your were signingI also feel strongly that you should not have to suffer for his mistake, and I will be calling you to settle this in a way that is satisfactory to youThank you for letting me know about this and I will talk to you soon
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Dear [redacted] ***, We are sorry to hear about your frustrationsIt looks like we have left multiple voicemails regarding your concerns with your accountThe voicemails have been left on October 24th, December 1st, December 15th, December 27th, and January 5thWe have removed the invoice for the October 16th service that was marked as completed when you had cancelled that appointmentWe also have received your letter to terminate services at this time, however when you signed up for services with Robbie you agreed to a one-year service agreementOn that one-year service agreement it agrees to five services, you have only received one of the five servicesIf you wish to cancel prior to fulfilling the agreement, you agree to give back the discount given on the initial serviceAn initial service as a minimum cost of $229, you received your initial service at no costWe have attached a copy of your service agreement for your reviewWe have lowered your discount given to $89, the rate in which you were signed up for on your quarterly pest servicesWe hope this will make both parties satisfiedThank you, Hawx Services
[redacted] ,We are sorry to hear that the offers we have made do not meet your needsWhat we are able to do since we offered your quarterly rate to change from $to $we can change the invoice to the $as wellSince we have performed services on your home we think this is a reasonable amount in which should be paidThat would equal $a serviceWe are sorry to hear you do not want to continue services with us and we have updated your account to this priceIf you have further questions or concerns please let us know.Thank you,Hawx Services
Dear Customer, We apologize about any miscommunicationAfter an investigation we have decided to close down your accountWe apologize and do believe it was an honest human error and nothing maliciousWe apologize again and have closed your account.Thanks,Hawx
Dear [redacted] ,As the manager of the Cincinnati branch I would like to personally respond to your complaintHawx takes great pride in our service and fulfilling customers satisfactionHowever, sometimes homes require additional treatments to gain control of the pests which is why we offer the free reservices that are available within our 100% Satisfaction WarrantyWe are sorry to hear that you wish to cancel but respect your choice to do so given the circumstancesAs requested a written letter of cancellation with the requested final invoice has been mailed to you and should be arriving within 5-business daysI would also like to respond to your concern with the products usedThe products we use at Hawx Pest Control are all approved by the Environmental Protection Agency and backed by BayerThey have been scientifically and experimentally found to be safe for people who have allergies and health problemsHowever, I would invite you to call the Bayer Toxicology Deptregarding the allergies to the two residents(Bayer Toxicology- 1-800-334-7577)Thanks for the opportunity to earn your business and are sorry we were unable to reach your satisfaction Sincerely, Thomas B [redacted] Branch ManagerCincinnati, OH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]