Complaint: ***I am rejecting this response because:I don't agree with the businesses response. I used eco shield before and had no issues. They got me to switch because the sales man said they will also do a mosquito guard on our lawn from Bayer which never worked. We still had mosquitos in addition to more spiders and bugs overall. I was also told each service after the free services will be about $a month not sure how they are charging way more for my 8/visit. In addition the free service call was never done I have proof that it was supposed to have webs removed from outside of the house and I have pics to show no one ever did that. I also have pics to show all the bugs that were in my house. I need my balance cleared and services discontinued.
Sincerely,
*** ***
Dear *** ***,We are sorry for any miscommunication or frustration that has taken placeIt looks like in your complaint with the Revdex.com you had signed up for services in October with a gentleman named JamesHowever, it looks like you signed up for services on June 27th with a
door to door sales representative named TannerAt the time of signing up you signed up for a one-year service agreement agreeing to Bi-Monthly services, that included wasp treatmentYou received your initial service on June 28th, your 30-day follow up appointment was scheduled for July 27th, you contacted our office when reminders were sent to cancel on July 19thAt that time a representative was going to have a manager call you to resolve the issues regarding pricingA member of our Customer Solutions Department called and left a voicemail on July 20thWhen wanting to cancel your account is placed on a temporary hold, since we did not hear back from you on September 23rd an email was sent stating that your temporary hold had expired, and your account was placed back in our service scheduleWe sent reminders for your upcoming December 6th service on November 29th via text, email, and voiceBecause we did not hear from you the service was performedWe then received a call from you regarding your frustrations that you thought you had cancelled and we performed another serviceThe reason for needing a member of our Customer Solutions Department to contact you is when you signed up for our service plan and the service agreement there are things we must cover prior to cancelling the agreementAt any time that you are having problems with services or are unsatisfied we will come and reservice your home at no additional chargeWe do cover wasps in your service plan, we do not cover termites in your service planWe offer termite services, it is just an additional service chargeWe do not have record of speaking with you or servicing your home in OctoberWhat we can offer is moving your account from services to You have received services, which would leave you at $plus tax each for your last servicesOr if you wish to cancel prior to fulfilling the agreement you agree to give back the discount given on the initial service, an initial service has a minimum charge of $plus taxYou received your initial service for $plus tax, making the discount $plus taxAttached is your signed service agreement for your reviewWe hope that this response will come to an agreeable standingWe hope to keep you as a customer and look forward to hearing from you.Hawx Services
Dear Customer,We apologize that we were unable to meet your expectationsWe do train our service professionals to be thorough and apologize that you had some issues that were not taken care ofOn the phone call on 8/it was explained that if we have not met your expectations in any way we will
come out to your home at our expenseWe take a lot of pride in giving great service but also know that due to human error there can be mistakes madeIn the case that a mistake is mad, we will go out of our way to correct it to your satisfactionThe reason you were charged $is because the discount that we gave you on your first service was under the obligation of a one year agreementWe provided the first service for free which made the fee for canceling the full $of the first serviceEven though you have closed your account with us, we would love to come out at our expense and fix any mistake that was made during your servicePlease call our office at 630-425-2070.We also are able to review the calls and it is apparent that the representative your spoke with did not hang up on youWe do however apologize if you felt that your call was not handled the way you would have liked and would love to speak with you about how to improve our customer service.Thanks, Hawx
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*** ***,We are sorry to hear about your frustrations with your accountI see you are wanting to cancel because you weren't happy with your servicesIf at anytime you aren't happy with the services you received we warranty all visits, we strive for customer satisfaction and would be happy to
send out our Branch Manager to service your home at no additions chargeWhen you signed up for our services you sign up for our service warranty, we will re service your home at any time you request between your bi-monthly servicingIt looks like when you signed up with Jordan on May 22nd, at 2:31PM you signed up for One Year of Bi-Monthly service of servicesWhen signing up you have three days within signing to cancel, your first attempt of cancelling took place on May 31st, at 1:44PM via emailThis email was in reply to your copy of your service agreement that was emailed May 22nd, at 1:30PM stating "Hi I am sorry but will have to cancel this as what was done the first time is not what I needed. I already had a regular pest control done with the company we use. It was explained yall do much more and explained all my issues and just got the regular service which was not told to me. Of course the next time yall come out supposedly get the more detail serviceI needed the detail service then as have events this week and weekend. Can you cancel me out please? Thanks *** *** ***" we replied June 1st, at 7AM "***, We are sorry to hear that you no longer wish to continue service with usWe would be happy to perform any service that you need on the exterior without you being home, that way it is hassle free for youYou are also under warranty to receive free re-services whenever you are in need of them. If you are still wishing to cancel your services with us, we please ask that you call our office at (469)453-and ask for our cancellation departmentYour account will remain active until this action has taken placePlease let us know if you have any further questions or concerns. Thank you, Hawx Pest Control(855) 527-2343 [email protected] www.HawxPest.com"On June 12th, at 1:49PM we received an email stating "If you want the that is billed to me you can come pick up a check. The amount was $told to me nothing over so if owe then you should TELL YOUR PEOPLE THE AMOUNT THAT IS DUE IS THE CORRECT AMOUNT. We don't need your services as explained belowThanks *** *** ***" On June 13th, at 10:10AM a Customer Solutions Manager called and left a voicemail regarding your cancellation request and your emailWe did not receive a call or email regarding us reaching outOn June 20th, at 12:38PM an email text & voice upcoming service reminder were sent for service June 22nd, This service was performed since we did not hear back from you, a completed service notification was emailed June 22nd, at 10AMWe received a reply email June 22nd, at 10:22AM "A little confused why this service happened when I cancelled this weeks ago. *** *** ***" and again June 22nd, at 3:59PM " I have received phone calls but confused as why no need to talk to anyone about this. Thanks *** *** ***" in reply June 23rd, at 8:27AM "***, It is our policy that any customer that wants to cancel goes through the cancellation departmentWe apologize for the inconvenience." It is our company policy in order to close any account they must talk to a Customer Solutions Manager, we are sorry that we are unable to void policiesOn June 23rd, at 12:18PM we received a reply email stating "I already did that! *** *** ***" and again at 1:41PM "I have already reported you to the City of Southlake a month ago and now going further as your company sells service and cancelled it the service based on information given. I will not pay for a service that was nothing like the salesperson said it would be. I have a pest control company. I would suggest you cancel the account like I indicated immediately which was suppose to be done a month ago. Thanks *** *** ***" We replied June 23rd, at 4:01PM "Hi ***, It looks like you have spoken with the cancellation department and they have cancelled your accountYou will no longer be serviced by usHowever, there is still a balance on your accountWe do strive to provide great service and we offer free re-services to make sure all your needs are metThank you," You spoke with Customer Solutions Manager June 23rd, at 3:18PM and your account was closed with the discount on the initial service applied to your accountYou have also stated you have reported us to the police, we have not gotten any complaints besides the Revdex.comOn October 4th, at 12:54PM you spoke with a representative and agreed to resume your servicesYou have requested a Manager to call you in which Rand our Operations Manager attempted on January 19th, at 3:33PM, you called in and said to never have anyone from our company contact you againWe continue to receive emails regarding wanting to cancel, however in order to do so we need you to speak with Rand our Operations ManagerAt this time you have received of the agreed servicesWhat we can offer is to lower your Bi-Monthly rate from $to $for the last services, move you from Bi-Monthly to Quarterly at $for the last service, or we can close your account at the discount given on the initial serviceAttached is your service agreement, we hope to come to a resolution. Thank you,Hawx
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***
***,We are sorry to hear of your frustrations with your accountWhen you signed up with Justin in May 2016, you agreed to a one year service agreement including servicesYou have only received out of 5, if you receive the last service we are happy to lower your rate of $to $The
reason we do one ear service agreements is so we are able to off warranty visits, any time you are unhappy we will come service your home at no additional chargeWe have tried contacting you in order to come to a resolution of your account but have been unsuccessfulIf you wish to cancel prior to fulfilling your agreement you agree to give back the discount given on the initial service of $We have attached a copy of your service agreement for your reviewYou decided to cancel services on January 31st 2018, in which the discount was applied to the accountPlease let us know how you would like to proceed after reading your service agreement.Thank you,Hawx Services
To Whom It May Concern,We have been in contact with *** *** due to the stained siding on his homeHe agreed to let us send a company out in an attempt to clean the siding of his homeWe received word yesterday that it did not work and they will be moving forward with replacing the sidingWe
will pay the bill for themFor this happening from our products we take full responsibility and have zeroed/closed out their account and they will no longer be service.HAWX Pest Control 630-425-
*** ***, We are sorry to hear about your frustrations on your accountIt seems if there was some miscommunication when signing up with your sales rep KlarkWe do show record of you wanting to terminate services, however to do so you must speak with a Customer Solutions ManagerWe had
attempted contact prior to your account hold expiring, on November 14th an email stating your account hold expired was sentBecause we did not hear back after that attempt as well a Bi-Monthly service was scheduled as well as reminders being sent for that serviceBy signing up with our one-year service agreement you agreed to have services, initial service and Bi-Monthly services, with 100% warrantyYou received a discount on your initial service in agreement to those services, which if terminated prior to fulfilling you agreed to give that discount backAn initial service has a minimum cost of $300+tax, you received the service for $50+tax, making your discount $250+taxAs for one time We are only able to provide one-time services at the lowest rate of $We do apologize we are unable to come to an agreement to remain a customer, we have attached a copy of your service agreement for your recordsThank you, Hawx Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey were very nice and apologetic They said they had let go of the woman that answered the phone Thanks much
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I really do not understand exactly what Hawx is saying in its last response, "Hawx can lower the $to $in hopes that we can come to an agreement"? I am also unaware of any discount given to me, as stated in the response. I also stated that I was not given a copy of the contract at the time of signing thereby not having the hour of review that most contracts signings are entitled to. And, if Hawx is referring to the initial $as a discount then by there is really a problem because, if I signed up for a quarterly service, why did Hawx perform services both in July @ $and then again in August @ $I am totally confused. This one of the reasons I was trying to share with Hawx there was/is a big communication issue and why I call in August/September to cancel services with Hawx. Question, (this is why I am confused by Hawx last response) is Hawx saying if I Pay $I am still obligated to their contract and I quarterly services? Again, I am asking that Hawx cancel this contract which I have ask for numerious times and waive any charges and fees
Sincerely,
*** ***
You have a copy of the clipboard that I signed to verify that he was at my houseThe other document was never signed by meThat is not my signature and being on a fixed income I would not have taken this serviceI kept telling the man I was not interested and that was when he said he would do a free treatment and I could get back to them if I wanted there serviceThey wete calling and harassing me to come out again and each time I told them no and they would say they wrte taking me off of their list
***, We apologize greatly for the confusion and want to help you out as much as possibleAs a company we only allow our door to door salesman to offer one year agreements to our customersWe apologize if their was any miscommunication when the service was sold, but that is our company
policyWe also include a cancellation fee in the agreement to cover our costs for the initial service if you as a customer ever decides to cancel before the year agreement is overThe attachment listed below covers the cancellation fee in greater detail. We want to help you out as much as possible and have lowered your cancellation fee from $to $This fee is merely to cover the costs for the initial service, because he gave you this service for free. Thank you,Hawx Pest Control
Complaint: ***
I am rejecting this response because:The company is still lying, does not make apology and keeps send bills that they never performedYou insisted you had a proof of my signature that you did perform spraying on my house So I asked you to show me the proof that I signed after you finished spraying but you didn't show me the proofI never signed on a sheet that you did perform sprayingI just signed on your tablet that I agreed your technician enter my houseNot confirming your sprayingDo not play games with meI opened front and back door for your technician's convenience and put many shoes on the doors but the doors remained exactly same position and the shoes remain exactly same position. I and my son could not find any material of sprayEven my dog couldn'tWhen we came back , we found many bugs playingWhat did you spray ? Water ? I did not receive any contact from the companyThey just keep sending bills with interest that they never performedThe salesman told me that it was "one-time service at half price"And I signed and they made it 12-month contractGreat job!The salesman asked me my credit card number even before they perform the serviceI said NO!It was very strange from the beginningI am very curious why the company insists that their technician was absolutely right, and I am lying. I will spread this story as much as I can to prevent more victims unless the company makes formal apology. Thanks, *** ***7/22/2017
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: This makes no sense You gave me a free spray to get me to sign up and only told me about the $charge Now to cancel you are asking me to pay $but will come out again to spray a third time I am asking for you to not come out again and not be charged to cancel as I was never told about the ongoing charges or the cancellation charge.
Sincerely,
*** ***
Hello,We are extremely sorry about how our sales rep represented HAWXWe are in no way looking to mislead anyone of our customers and I do take this seriously when I find out that one of our sales reps was dishonest, and I will remove the cancellation fee from your accountAs far as the spider
activity is concerned, it is very likely that the pesticides pushed them out of their harborages and into view, when this happens it is crucial for any of our customer to call us and set up a free reservice to give more attention to the matter, which is true for any pest activityThank you for your business and I hope that in the future you may give us a second chance under the correct expectations Best Regards, James S*Branch Manager
*** ***, We are sorry to hear of your frustrations with your accountIt looks like you signed up for services on June 17th, at 12:43PM with Jacob, you agreed to a one-year service agreement of servicesWe have attached a copy of your service agreement for your reviewAt the time of
signing up the reason in which you received your initial service for $is agreeing to a one-year service agreementJacob offered $a quarter for the other servicesThe reason we provide one-year service agreements to our customers is, so we can warranty their homes for pest freeWe are sorry there has been miscommunicationTo help with the cost of the last services we can lower your rate from $to $a treatmentIf you still wish to cancel, we request that the initial discount be given backAn initial service has a minimum cost of $229, you received that service for $15, making the discount $We would like to keep you pest free and a customer with usPlease let us know how you would like to proceedThank you, Hawx Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * *** ***
Dear Customer,We apologize about the confusionWe are happy that we were able to resolve this issue over the phone and are happy to keep doing business with you.Thanks,Hawx
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory but disappointing to me
As stated the account will be closed at a charge of $and no agreement will exist between the two parties after payment is made.
Sincerely,
*** ***
Complaint: ***I am rejecting this response because:I don't agree with the businesses response. I used eco shield before and had no issues. They got me to switch because the sales man said they will also do a mosquito guard on our lawn from Bayer which never worked. We still had mosquitos in addition to more spiders and bugs overall. I was also told each service after the free services will be about $a month not sure how they are charging way more for my 8/visit. In addition the free service call was never done I have proof that it was supposed to have webs removed from outside of the house and I have pics to show no one ever did that. I also have pics to show all the bugs that were in my house. I need my balance cleared and services discontinued.
Sincerely,
*** ***
Dear *** ***,We are sorry for any miscommunication or frustration that has taken placeIt looks like in your complaint with the Revdex.com you had signed up for services in October with a gentleman named JamesHowever, it looks like you signed up for services on June 27th with a
door to door sales representative named TannerAt the time of signing up you signed up for a one-year service agreement agreeing to Bi-Monthly services, that included wasp treatmentYou received your initial service on June 28th, your 30-day follow up appointment was scheduled for July 27th, you contacted our office when reminders were sent to cancel on July 19thAt that time a representative was going to have a manager call you to resolve the issues regarding pricingA member of our Customer Solutions Department called and left a voicemail on July 20thWhen wanting to cancel your account is placed on a temporary hold, since we did not hear back from you on September 23rd an email was sent stating that your temporary hold had expired, and your account was placed back in our service scheduleWe sent reminders for your upcoming December 6th service on November 29th via text, email, and voiceBecause we did not hear from you the service was performedWe then received a call from you regarding your frustrations that you thought you had cancelled and we performed another serviceThe reason for needing a member of our Customer Solutions Department to contact you is when you signed up for our service plan and the service agreement there are things we must cover prior to cancelling the agreementAt any time that you are having problems with services or are unsatisfied we will come and reservice your home at no additional chargeWe do cover wasps in your service plan, we do not cover termites in your service planWe offer termite services, it is just an additional service chargeWe do not have record of speaking with you or servicing your home in OctoberWhat we can offer is moving your account from services to You have received services, which would leave you at $plus tax each for your last servicesOr if you wish to cancel prior to fulfilling the agreement you agree to give back the discount given on the initial service, an initial service has a minimum charge of $plus taxYou received your initial service for $plus tax, making the discount $plus taxAttached is your signed service agreement for your reviewWe hope that this response will come to an agreeable standingWe hope to keep you as a customer and look forward to hearing from you.Hawx Services
Dear Customer,We apologize that we were unable to meet your expectationsWe do train our service professionals to be thorough and apologize that you had some issues that were not taken care ofOn the phone call on 8/it was explained that if we have not met your expectations in any way we will
come out to your home at our expenseWe take a lot of pride in giving great service but also know that due to human error there can be mistakes madeIn the case that a mistake is mad, we will go out of our way to correct it to your satisfactionThe reason you were charged $is because the discount that we gave you on your first service was under the obligation of a one year agreementWe provided the first service for free which made the fee for canceling the full $of the first serviceEven though you have closed your account with us, we would love to come out at our expense and fix any mistake that was made during your servicePlease call our office at 630-425-2070.We also are able to review the calls and it is apparent that the representative your spoke with did not hang up on youWe do however apologize if you felt that your call was not handled the way you would have liked and would love to speak with you about how to improve our customer service.Thanks, Hawx
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*** ***,We are sorry to hear about your frustrations with your accountI see you are wanting to cancel because you weren't happy with your servicesIf at anytime you aren't happy with the services you received we warranty all visits, we strive for customer satisfaction and would be happy to
send out our Branch Manager to service your home at no additions chargeWhen you signed up for our services you sign up for our service warranty, we will re service your home at any time you request between your bi-monthly servicingIt looks like when you signed up with Jordan on May 22nd, at 2:31PM you signed up for One Year of Bi-Monthly service of servicesWhen signing up you have three days within signing to cancel, your first attempt of cancelling took place on May 31st, at 1:44PM via emailThis email was in reply to your copy of your service agreement that was emailed May 22nd, at 1:30PM stating "Hi I am sorry but will have to cancel this as what was done the first time is not what I needed. I already had a regular pest control done with the company we use. It was explained yall do much more and explained all my issues and just got the regular service which was not told to me. Of course the next time yall come out supposedly get the more detail serviceI needed the detail service then as have events this week and weekend. Can you cancel me out please? Thanks *** *** ***" we replied June 1st, at 7AM "***, We are sorry to hear that you no longer wish to continue service with usWe would be happy to perform any service that you need on the exterior without you being home, that way it is hassle free for youYou are also under warranty to receive free re-services whenever you are in need of them. If you are still wishing to cancel your services with us, we please ask that you call our office at (469)453-and ask for our cancellation departmentYour account will remain active until this action has taken placePlease let us know if you have any further questions or concerns. Thank you, Hawx Pest Control(855) 527-2343 [email protected] www.HawxPest.com"On June 12th, at 1:49PM we received an email stating "If you want the that is billed to me you can come pick up a check. The amount was $told to me nothing over so if owe then you should TELL YOUR PEOPLE THE AMOUNT THAT IS DUE IS THE CORRECT AMOUNT. We don't need your services as explained belowThanks *** *** ***" On June 13th, at 10:10AM a Customer Solutions Manager called and left a voicemail regarding your cancellation request and your emailWe did not receive a call or email regarding us reaching outOn June 20th, at 12:38PM an email text & voice upcoming service reminder were sent for service June 22nd, This service was performed since we did not hear back from you, a completed service notification was emailed June 22nd, at 10AMWe received a reply email June 22nd, at 10:22AM "A little confused why this service happened when I cancelled this weeks ago. *** *** ***" and again June 22nd, at 3:59PM " I have received phone calls but confused as why no need to talk to anyone about this. Thanks *** *** ***" in reply June 23rd, at 8:27AM "***, It is our policy that any customer that wants to cancel goes through the cancellation departmentWe apologize for the inconvenience." It is our company policy in order to close any account they must talk to a Customer Solutions Manager, we are sorry that we are unable to void policiesOn June 23rd, at 12:18PM we received a reply email stating "I already did that! *** *** ***" and again at 1:41PM "I have already reported you to the City of Southlake a month ago and now going further as your company sells service and cancelled it the service based on information given. I will not pay for a service that was nothing like the salesperson said it would be. I have a pest control company. I would suggest you cancel the account like I indicated immediately which was suppose to be done a month ago. Thanks *** *** ***" We replied June 23rd, at 4:01PM "Hi ***, It looks like you have spoken with the cancellation department and they have cancelled your accountYou will no longer be serviced by usHowever, there is still a balance on your accountWe do strive to provide great service and we offer free re-services to make sure all your needs are metThank you," You spoke with Customer Solutions Manager June 23rd, at 3:18PM and your account was closed with the discount on the initial service applied to your accountYou have also stated you have reported us to the police, we have not gotten any complaints besides the Revdex.comOn October 4th, at 12:54PM you spoke with a representative and agreed to resume your servicesYou have requested a Manager to call you in which Rand our Operations Manager attempted on January 19th, at 3:33PM, you called in and said to never have anyone from our company contact you againWe continue to receive emails regarding wanting to cancel, however in order to do so we need you to speak with Rand our Operations ManagerAt this time you have received of the agreed servicesWhat we can offer is to lower your Bi-Monthly rate from $to $for the last services, move you from Bi-Monthly to Quarterly at $for the last service, or we can close your account at the discount given on the initial serviceAttached is your service agreement, we hope to come to a resolution. Thank you,Hawx
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***
***,We are sorry to hear of your frustrations with your accountWhen you signed up with Justin in May 2016, you agreed to a one year service agreement including servicesYou have only received out of 5, if you receive the last service we are happy to lower your rate of $to $The
reason we do one ear service agreements is so we are able to off warranty visits, any time you are unhappy we will come service your home at no additional chargeWe have tried contacting you in order to come to a resolution of your account but have been unsuccessfulIf you wish to cancel prior to fulfilling your agreement you agree to give back the discount given on the initial service of $We have attached a copy of your service agreement for your reviewYou decided to cancel services on January 31st 2018, in which the discount was applied to the accountPlease let us know how you would like to proceed after reading your service agreement.Thank you,Hawx Services
To Whom It May Concern,We have been in contact with *** *** due to the stained siding on his homeHe agreed to let us send a company out in an attempt to clean the siding of his homeWe received word yesterday that it did not work and they will be moving forward with replacing the sidingWe
will pay the bill for themFor this happening from our products we take full responsibility and have zeroed/closed out their account and they will no longer be service.HAWX Pest Control 630-425-
*** ***, We are sorry to hear about your frustrations on your accountIt seems if there was some miscommunication when signing up with your sales rep KlarkWe do show record of you wanting to terminate services, however to do so you must speak with a Customer Solutions ManagerWe had
attempted contact prior to your account hold expiring, on November 14th an email stating your account hold expired was sentBecause we did not hear back after that attempt as well a Bi-Monthly service was scheduled as well as reminders being sent for that serviceBy signing up with our one-year service agreement you agreed to have services, initial service and Bi-Monthly services, with 100% warrantyYou received a discount on your initial service in agreement to those services, which if terminated prior to fulfilling you agreed to give that discount backAn initial service has a minimum cost of $300+tax, you received the service for $50+tax, making your discount $250+taxAs for one time We are only able to provide one-time services at the lowest rate of $We do apologize we are unable to come to an agreement to remain a customer, we have attached a copy of your service agreement for your recordsThank you, Hawx Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey were very nice and apologetic They said they had let go of the woman that answered the phone Thanks much
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I really do not understand exactly what Hawx is saying in its last response, "Hawx can lower the $to $in hopes that we can come to an agreement"? I am also unaware of any discount given to me, as stated in the response. I also stated that I was not given a copy of the contract at the time of signing thereby not having the hour of review that most contracts signings are entitled to. And, if Hawx is referring to the initial $as a discount then by there is really a problem because, if I signed up for a quarterly service, why did Hawx perform services both in July @ $and then again in August @ $I am totally confused. This one of the reasons I was trying to share with Hawx there was/is a big communication issue and why I call in August/September to cancel services with Hawx. Question, (this is why I am confused by Hawx last response) is Hawx saying if I Pay $I am still obligated to their contract and I quarterly services? Again, I am asking that Hawx cancel this contract which I have ask for numerious times and waive any charges and fees
Sincerely,
*** ***
You have a copy of the clipboard that I signed to verify that he was at my houseThe other document was never signed by meThat is not my signature and being on a fixed income I would not have taken this serviceI kept telling the man I was not interested and that was when he said he would do a free treatment and I could get back to them if I wanted there serviceThey wete calling and harassing me to come out again and each time I told them no and they would say they wrte taking me off of their list
***, We apologize greatly for the confusion and want to help you out as much as possibleAs a company we only allow our door to door salesman to offer one year agreements to our customersWe apologize if their was any miscommunication when the service was sold, but that is our company
policyWe also include a cancellation fee in the agreement to cover our costs for the initial service if you as a customer ever decides to cancel before the year agreement is overThe attachment listed below covers the cancellation fee in greater detail. We want to help you out as much as possible and have lowered your cancellation fee from $to $This fee is merely to cover the costs for the initial service, because he gave you this service for free. Thank you,Hawx Pest Control
Complaint: ***
I am rejecting this response because:The company is still lying, does not make apology and keeps send bills that they never performedYou insisted you had a proof of my signature that you did perform spraying on my house So I asked you to show me the proof that I signed after you finished spraying but you didn't show me the proofI never signed on a sheet that you did perform sprayingI just signed on your tablet that I agreed your technician enter my houseNot confirming your sprayingDo not play games with meI opened front and back door for your technician's convenience and put many shoes on the doors but the doors remained exactly same position and the shoes remain exactly same position. I and my son could not find any material of sprayEven my dog couldn'tWhen we came back , we found many bugs playingWhat did you spray ? Water ? I did not receive any contact from the companyThey just keep sending bills with interest that they never performedThe salesman told me that it was "one-time service at half price"And I signed and they made it 12-month contractGreat job!The salesman asked me my credit card number even before they perform the serviceI said NO!It was very strange from the beginningI am very curious why the company insists that their technician was absolutely right, and I am lying. I will spread this story as much as I can to prevent more victims unless the company makes formal apology. Thanks, *** ***7/22/2017
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: This makes no sense You gave me a free spray to get me to sign up and only told me about the $charge Now to cancel you are asking me to pay $but will come out again to spray a third time I am asking for you to not come out again and not be charged to cancel as I was never told about the ongoing charges or the cancellation charge.
Sincerely,
*** ***
Hello,We are extremely sorry about how our sales rep represented HAWXWe are in no way looking to mislead anyone of our customers and I do take this seriously when I find out that one of our sales reps was dishonest, and I will remove the cancellation fee from your accountAs far as the spider
*Branch Manager
activity is concerned, it is very likely that the pesticides pushed them out of their harborages and into view, when this happens it is crucial for any of our customer to call us and set up a free reservice to give more attention to the matter, which is true for any pest activityThank you for your business and I hope that in the future you may give us a second chance under the correct expectations Best Regards, James S
*** ***, We are sorry to hear of your frustrations with your accountIt looks like you signed up for services on June 17th, at 12:43PM with Jacob, you agreed to a one-year service agreement of servicesWe have attached a copy of your service agreement for your reviewAt the time of
signing up the reason in which you received your initial service for $is agreeing to a one-year service agreementJacob offered $a quarter for the other servicesThe reason we provide one-year service agreements to our customers is, so we can warranty their homes for pest freeWe are sorry there has been miscommunicationTo help with the cost of the last services we can lower your rate from $to $a treatmentIf you still wish to cancel, we request that the initial discount be given backAn initial service has a minimum cost of $229, you received that service for $15, making the discount $We would like to keep you pest free and a customer with usPlease let us know how you would like to proceedThank you, Hawx Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * *** ***
Dear Customer,We apologize about the confusionWe are happy that we were able to resolve this issue over the phone and are happy to keep doing business with you.Thanks,Hawx
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory but disappointing to me
As stated the account will be closed at a charge of $and no agreement will exist between the two parties after payment is made.
Sincerely,
*** ***