Hello,We are very sorry to hear that this was your experience and that the sales rep did not accurately portray what the program entailed. It is a year long, four season program with the initial cost being discounted. It was supposed to be more than just two treatments. Along with that cost came...
unlimited free reservices, because biology is in the business of surviving, and is good at it (especially ants). It time and multiple doses to control some situations and we wish for all of our customer to take advantage of the free reservices to effectively control the pest populations that are bothering them. I am very glad to hear that the ant situation at your home was taken care of, and there is no doubt in my mind that whoever you had come out was able to piggyback off of the work we started in order to gain control of the ants. Since our sales rep did not set the correct expectations, we will go ahead and wave the cancellation fee. We thank you for your business and wish you well. Best Regards,James S[redacted]Branch Manager
[redacted],Our company does not provide cancellation numbers. We would like to look into this information further so we can correct any misinformation on our end. Can you provide me the number the representative gave you or a name? Any time you are to call into our location it will time stamp your account and who was the one who talked to you or opened the account that day. We have no activity on your account in the month of October. No services are able to be performed without it being on our servicing schedule, we have looked into every route we ran in that month and none have been tied to your address. We will await your reply in order to look further into this.Thank you, Hawx Services
Complaint: [redacted]
I am rejecting this response because:I ONLY RECEIVED TWO SERVICES. TWO not THREE. I will pay the 26.33 for those services. As this is the amount you seem to be comfortable with.
Sincerely,
[redacted]
Dear Customer,We apologize about any miscommunication. The service performed on 7/12/17 was done at 9:33-9:51 A.M. The technician left detailed notes with descriptions that he would not have been able to know had he not been there. For example he left a note about a small hole in the...
corner of the garage that he felt should be patched. That being said, for the confusion about the agreement we will refund the service preformed on 7/12. We apologize for the miscommunication. Your account with us is now closed.Thanks,Hawx
Hello,I am the branch manager here in Saint Louis, and I want to assure you that we have no intention of "tricking" or misleading any of our customers. The actions of the sales rep are his and I am disappointed in his inability to be clear and forthright with what your were signing. I also feel...
strongly that you should not have to suffer for his mistake, and I will be calling you to settle this in a way that is satisfactory to you. Thank you for letting me know about this and I will talk to you soon.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
[redacted],We are sorry to hear of the frustrations you are having with your account. It looks like you signed up for services on June 9th, 2017 at 6:37PM with our door to door salesman Spencer. At the time of signing up for service it was in an agreement for one year of services included 5 paid...
services. At this time, you have received 3 of your 5 services. We have attached a copy of the service agreement you signed for your review. Any time you are unhappy with service we ask that you call us, and we will send someone out to perform a free service. At this time, you are at our lowest rate of $79 a service. We have applied a $20 credit to your account for your frustrations, we would also like to send our branch manager to your home to talk to you about your concerns and perform a free service. Please let us know how you would like to proceed.Thank you,Hawx Services
Dear [redacted], We are sorry to hear about your frustrations. After reviewing your account since you tried cancelling your service appointment for December 11th via text messages we have removed that charge from your account. It looks like the reason you are wanting to cancel services is because...
you were not satisfied with the products in which we use. We tried reaching out on August 16th and November 20th to talk about your account, both attempts were unsuccessful. We offer free warranty visits; any time you are unsatisfied with service we will come back to your home and retreat. It doesn’t look like you have taken advantage of this, we are happy to have our Service Manager Cameron, or our Branch Manager Milton come to your home to retreat. However, when you signed up for services with David you agreed to a one-year service agreement. By signing up for services you allow us to treat your property without anyone being present. When signing up for our services you have three days within signing to cancel without the discount being required back. On that one-year service agreement it agrees to five services, you have only received one of the five services. If you wish to cancel prior to fulfilling the agreement, you agree to give back the discount given on the initial service. An initial service as a minimum cost of $229, you received your initial service for $49. Making your discount $180, which to terminate services will be requested back. We have attached a copy of your service agreement for your review. We would like to make things right for both parties. Please let us know if you would like our Managers to come out to complete your services, or if you would like your account closed with the $180 discount applied to the account. Thank you, Hawx Services
Tell us why here...Dear [redacted],We are sorry to hear about your frustrations. It looks like the reason you contacted us to cancel was because you were unhappy with the services performed. It may take multiple visits to rid of all pests, therefore we warranty all products and services. If at any...
time you are still having a problem, or you are unhappy we will come back out, we would like to send our Branch Manager Nathan to your home to perform a free reservice. We received an email on July 3rd stating you would like to cancel your services, we tried calling you to talk about services. On September 9th an email was sent stating your account had been taken off the temporary hold since we did not hear back from you in July. That being sent put your account back into scheduling. On November 30th we sent an email and text reminder for your December 7th service, since you did not decline services that service was performed. On December 11th a member of our Customer Solutions department talked to Mrs. [redacted] and explained what had taken place with your account. When you signed up for service on May 20th you agreed to a one-year service agreement including seven services. At this time, you have received three out of the seven services. If you wish to cancel prior to fulfilling the one-year agreement, you agree to give back the discount given on the initial service. An initial service has a minimum service charge of $300 plus tax, you received your initial service for $49 plus tax, making your discount $251 plus tax. That is why you have received a bill for that fee. If you would like to continue services, we are happy to lower your 7 agreed services to 5 at the rate of $89 plus tax a treatment as well as have our Branch Manager Nathan come out to reservice your home. We look forward to hearing from you, and hope that we can satisfy both parties with this response. Have a great day.Thank you,Hawx Services
[redacted],We have noted your account and will await payment of the $79. Until the payment is received our billing department will be reaching out in order to collect that balance. If you have further questions or concerns please let us know.Thank you,Hawx Services
Dear [redacted],As the manager of the Cincinnati branch I would like to personally respond to your complaint. Hawx takes great pride in our service and fulfilling customers satisfaction. However, sometimes homes require additional treatments to gain control of the pests which is why we offer the...
free reservices that are available within our 100% Satisfaction Warranty. We are sorry to hear that you wish to cancel but respect your choice to do so given the circumstances. As requested a written letter of cancellation with the requested final invoice has been mailed to you and should be arriving within 5-7 business days. I would also like to respond to your concern with the products used. The products we use at Hawx Pest Control are all approved by the Environmental Protection Agency and backed by Bayer. They have been scientifically and experimentally found to be safe for people who have allergies and health problems. However, I would invite you to call the Bayer Toxicology Dept. regarding the allergies to the two residents. (Bayer Toxicology- 1-800-334-7577)Thanks for the opportunity to earn your business and are sorry we were unable to reach your satisfaction. Sincerely, Thomas B[redacted]Branch ManagerCincinnati, OH
[redacted],When a representative talked to you onDecember 5thletting you know you would have to talk to our Customer Solutions Department in order to help you further with closing the account you stated we have already told you that 3 times. All attempts to contact you have been unsuccessful. What we can do since you are wanting to cancel is cut your discount given on the initial service making it $114.50. The service charge from the November service of $85 was removed from your account. We hope that with this additional discount on your signed service agreement we can come to a resolution. We thank you for your time.Hawx Services
Hello,We are very sorry to hear that this was your experience and that the sales rep did not accurately portray what the program entailed. It is a year long, four season program with the initial cost being discounted. It was supposed to be more than just two treatments. Along with that cost came...
unlimited free reservices, because biology is in the business of surviving, and is good at it (especially ants). It time and multiple doses to control some situations and we wish for all of our customer to take advantage of the free reservices to effectively control the pest populations that are bothering them. I am very glad to hear that the ant situation at your home was taken care of, and there is no doubt in my mind that whoever you had come out was able to piggyback off of the work we started in order to gain control of the ants. Since our sales rep did not set the correct expectations, we will go ahead and wave the cancellation fee. We thank you for your business and wish you well. Best Regards,James S[redacted]Branch Manager
[redacted],Our company does not provide cancellation numbers. We would like to look into this information further so we can correct any misinformation on our end. Can you provide me the number the representative gave you or a name? Any time you are to call into our location it will time stamp your account and who was the one who talked to you or opened the account that day. We have no activity on your account in the month of October. No services are able to be performed without it being on our servicing schedule, we have looked into every route we ran in that month and none have been tied to your address. We will await your reply in order to look further into this.Thank you, Hawx Services
Complaint: [redacted]
I am rejecting this response because:I ONLY RECEIVED TWO SERVICES. TWO not THREE. I will pay the 26.33 for those services. As this is the amount you seem to be comfortable with.
Sincerely,
[redacted]
Dear Customer,We apologize about any miscommunication. The service performed on 7/12/17 was done at 9:33-9:51 A.M. The technician left detailed notes with descriptions that he would not have been able to know had he not been there. For example he left a note about a small hole in the...
corner of the garage that he felt should be patched. That being said, for the confusion about the agreement we will refund the service preformed on 7/12. We apologize for the miscommunication. Your account with us is now closed.Thanks,Hawx
Hello,I am the branch manager here in Saint Louis, and I want to assure you that we have no intention of "tricking" or misleading any of our customers. The actions of the sales rep are his and I am disappointed in his inability to be clear and forthright with what your were signing. I also feel...
strongly that you should not have to suffer for his mistake, and I will be calling you to settle this in a way that is satisfactory to you. Thank you for letting me know about this and I will talk to you soon.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
[redacted],We are sorry to hear of the frustrations you are having with your account. It looks like you signed up for services on June 9th, 2017 at 6:37PM with our door to door salesman Spencer. At the time of signing up for service it was in an agreement for one year of services included 5 paid...
services. At this time, you have received 3 of your 5 services. We have attached a copy of the service agreement you signed for your review. Any time you are unhappy with service we ask that you call us, and we will send someone out to perform a free service. At this time, you are at our lowest rate of $79 a service. We have applied a $20 credit to your account for your frustrations, we would also like to send our branch manager to your home to talk to you about your concerns and perform a free service. Please let us know how you would like to proceed.Thank you,Hawx Services
Dear [redacted], We are sorry to hear about your frustrations. After reviewing your account since you tried cancelling your service appointment for December 11th via text messages we have removed that charge from your account. It looks like the reason you are wanting to cancel services is because...
you were not satisfied with the products in which we use. We tried reaching out on August 16th and November 20th to talk about your account, both attempts were unsuccessful. We offer free warranty visits; any time you are unsatisfied with service we will come back to your home and retreat. It doesn’t look like you have taken advantage of this, we are happy to have our Service Manager Cameron, or our Branch Manager Milton come to your home to retreat. However, when you signed up for services with David you agreed to a one-year service agreement. By signing up for services you allow us to treat your property without anyone being present. When signing up for our services you have three days within signing to cancel without the discount being required back. On that one-year service agreement it agrees to five services, you have only received one of the five services. If you wish to cancel prior to fulfilling the agreement, you agree to give back the discount given on the initial service. An initial service as a minimum cost of $229, you received your initial service for $49. Making your discount $180, which to terminate services will be requested back. We have attached a copy of your service agreement for your review. We would like to make things right for both parties. Please let us know if you would like our Managers to come out to complete your services, or if you would like your account closed with the $180 discount applied to the account. Thank you, Hawx Services
Tell us why here...Dear [redacted],We are sorry to hear about your frustrations. It looks like the reason you contacted us to cancel was because you were unhappy with the services performed. It may take multiple visits to rid of all pests, therefore we warranty all products and services. If at any...
time you are still having a problem, or you are unhappy we will come back out, we would like to send our Branch Manager Nathan to your home to perform a free reservice. We received an email on July 3rd stating you would like to cancel your services, we tried calling you to talk about services. On September 9th an email was sent stating your account had been taken off the temporary hold since we did not hear back from you in July. That being sent put your account back into scheduling. On November 30th we sent an email and text reminder for your December 7th service, since you did not decline services that service was performed. On December 11th a member of our Customer Solutions department talked to Mrs. [redacted] and explained what had taken place with your account. When you signed up for service on May 20th you agreed to a one-year service agreement including seven services. At this time, you have received three out of the seven services. If you wish to cancel prior to fulfilling the one-year agreement, you agree to give back the discount given on the initial service. An initial service has a minimum service charge of $300 plus tax, you received your initial service for $49 plus tax, making your discount $251 plus tax. That is why you have received a bill for that fee. If you would like to continue services, we are happy to lower your 7 agreed services to 5 at the rate of $89 plus tax a treatment as well as have our Branch Manager Nathan come out to reservice your home. We look forward to hearing from you, and hope that we can satisfy both parties with this response. Have a great day.Thank you,Hawx Services
[redacted],We have noted your account and will await payment of the $79. Until the payment is received our billing department will be reaching out in order to collect that balance. If you have further questions or concerns please let us know.Thank you,Hawx Services
Dear [redacted],As the manager of the Cincinnati branch I would like to personally respond to your complaint. Hawx takes great pride in our service and fulfilling customers satisfaction. However, sometimes homes require additional treatments to gain control of the pests which is why we offer the...
free reservices that are available within our 100% Satisfaction Warranty. We are sorry to hear that you wish to cancel but respect your choice to do so given the circumstances. As requested a written letter of cancellation with the requested final invoice has been mailed to you and should be arriving within 5-7 business days. I would also like to respond to your concern with the products used. The products we use at Hawx Pest Control are all approved by the Environmental Protection Agency and backed by Bayer. They have been scientifically and experimentally found to be safe for people who have allergies and health problems. However, I would invite you to call the Bayer Toxicology Dept. regarding the allergies to the two residents. (Bayer Toxicology- 1-800-334-7577)Thanks for the opportunity to earn your business and are sorry we were unable to reach your satisfaction. Sincerely, Thomas B[redacted]Branch ManagerCincinnati, OH
[redacted],When a representative talked to you onDecember 5thletting you know you would have to talk to our Customer Solutions Department in order to help you further with closing the account you stated we have already told you that 3 times. All attempts to contact you have been unsuccessful. What we can do since you are wanting to cancel is cut your discount given on the initial service making it $114.50. The service charge from the November service of $85 was removed from your account. We hope that with this additional discount on your signed service agreement we can come to a resolution. We thank you for your time.Hawx Services