[redacted] ,Our company does not provide cancellation numbersWe would like to look into this information further so we can correct any misinformation on our endCan you provide me the number the representative gave you or a name? Any time you are to call into our location it will time stamp your account and who was the one who talked to you or opened the account that dayWe have no activity on your account in the month of OctoberNo services are able to be performed without it being on our servicing schedule, we have looked into every route we ran in that month and none have been tied to your addressWe will await your reply in order to look further into this.Thank you, Hawx Services
Hello,We are very sorry to hear that this was your experience and that the sales rep did not accurately portray what the program entailedIt is a year long, four season program with the initial cost being discountedIt was supposed to be more than just two treatmentsAlong with that cost came unlimited free reservices, because biology is in the business of surviving, and is good at it (especially ants)It time and multiple doses to control some situations and we wish for all of our customer to take advantage of the free reservices to effectively control the pest populations that are bothering themI am very glad to hear that the ant situation at your home was taken care of, and there is no doubt in my mind that whoever you had come out was able to piggyback off of the work we started in order to gain control of the antsSince our sales rep did not set the correct expectations, we will go ahead and wave the cancellation feeWe thank you for your business and wish you wellBest Regards,James S*Branch Manager
Dear Customer,We apologize about any miscommunicationThe service performed on 7/12/was done at 9:33-9:A.MThe technician left detailed notes with descriptions that he would not have been able to know had he not been thereFor example he left a note about a small hole in the corner of the garage that he felt should be patchedThat being said, for the confusion about the agreement we will refund the service preformed on 7/We apologize for the miscommunicationYour account with us is now closed.Thanks,Hawx
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
[redacted] ,We have noted your account and will await payment of the $Until the payment is received our billing department will be reaching out in order to collect that balanceIf you have further questions or concerns please let us know.Thank you,Hawx Services
Complaint: [redacted] I am rejecting this response because:The business has given this response several timesThe salesperson was dishonest up frontOnce I realized what was happening, I canceled my serviceThey want to charge me $for canceling my serviceI never agreed to this feeI have paid for services that were completedThis company calls me every single day over $I refuse to pay this feeThis company is deceitful and dishonestI refuse to do business with them, or pay a fee for canceling something I wasn't aware I was signing up for in the first place Sincerely, [redacted] ***
Dear Mr***,You are misinformed on the method in which we use our pesticide dustWe are not applying it to the outside of the home, we are applying it with the proper equipment into cracks and crevices around the home, in the attempt to control insects and spiders that have harbored deeper into the walls to survive the cold or lay eggsOn the occasion that it does warm up, and these pests hatch or come out of dormancy to breed, the dust will be there to stop themMany companies use winter as an opportunity to place pesticide dust into the cracks and crevice, where liquid applications cannot reach, this is common practice in the industry and very effective pest controlIt is also in compliance with the label and state law to apply dust in this way, and I verified that with the State Chemist after your complaint was submitted to himFurthermore, we have already let you out of your contract with no further charges to you, and I don’t understand your persistence in badgering our company publicly, when we have done nothing wrong to you or your homeOur service is great, and I am sorry that this misunderstanding of our winter applications has led you to believe otherwise, but we are very confident in the applications that we give to our customersThank you, Hawx Services
[redacted] ***, We are sorry to hear about your frustrationsIt looks like you signed up for services on July 10th, at 1:32PM with a door to door salesman named DallinAt the time of signing up you signed up for a one-year service agreement with servicesIn this agreement we do provide a winter treatment, we use a dusting product that withstands through the snow and rainThis is used around the cracks and crevices of the home to maintain the barrier, it is the most effective treatment because all pests are dormant at this time of yearThe reason our program takes place through all seasons is because we are maintaining the barrier of your home, making your interior pest freeWe are sorry to hear that you happen to also be with Terminix at the time of signing up, however we do have a signed service agreement on fileThe gentleman who came to your home on December 1st, was our Branch Manager MiltonWe are unsure what his race has to do with your services, the service that day did not take place and it was cancelled after speaking with youAt any time, you are unsatisfied or are having any type of problem we warranty all services, we would be happy to send our Service Manager or Branch Manager to your home to retreat your concern areasWe have attached a copy of your service agreement to this replyAt this time what we can offer is lowering your quarterly rate from $to $for your last treatments on your service agreement, or we can close your account and apply the discount given on the initial service of $We hope we can come to an agreeable standing at this pointThank you, Hawx Services
[redacted] ,When a representative talked to you onDecember 5thletting you know you would have to talk to our Customer Solutions Department in order to help you further with closing the account you stated we have already told you that timesAll attempts to contact you have been unsuccessfulWhat we can do since you are wanting to cancel is cut your discount given on the initial service making it $The service charge from the November service of $was removed from your accountWe hope that with this additional discount on your signed service agreement we can come to a resolutionWe thank you for your time.Hawx Services
Complaint: [redacted] I am rejecting this response because my complaint is about the first time your organization "serviced " my homeThe service did not cover the promised services I called to cancel and your management advised me that someone was already at my house a second time as well before I contacted youSo, you did come out a second time and still hadn't done the service as promised Sincerely, [redacted] ***
Hello,My name is James, I am the Branch Manager of the St. Louis branch. I am grieved to hear about this experience that you have had with our service, and I will definitely be looking in to find out why our technician spent such little time on the service. As frustrating as that event is, to both... of us, I am happy to inform you that their are better options than cancelling. We offer free unlimited reservices to ensure the satisfaction of our customers, which is good news for you! If you are seeing more spiders, that is simply because the pesticides used are upsetting their normal nesting habits and they either die off or are forced out. That is why we try to return a month from the Initial service as your first quarterly treatment, to target those insects and spiders that you may be seeing as a result of the flushing treatment from the initial service. If there are any other reasons that you are dissatisfied, such as receiving a service that you feel was too short, we can come back, for free, to meet your expectations of what you are paying for. I would be more than happy to come out to service the home and resolve the issues rather than paying to cancel the services that you have signed up for. I will be reaching out to you, to set up an appointment for a free reservice. Thank you for your time and I apologize that I did not hear about this until now.
Dear [redacted] ***, We are sorry to hear about your frustrationsAfter reviewing your account since you tried cancelling your service appointment for December 11th via text messages we have removed that charge from your accountIt looks like the reason you are wanting to cancel services is because you were not satisfied with the products in which we useWe tried reaching out on August 16th and November 20th to talk about your account, both attempts were unsuccessfulWe offer free warranty visits; any time you are unsatisfied with service we will come back to your home and retreatIt doesn’t look like you have taken advantage of this, we are happy to have our Service Manager Cameron, or our Branch Manager Milton come to your home to retreatHowever, when you signed up for services with David you agreed to a one-year service agreementBy signing up for services you allow us to treat your property without anyone being presentWhen signing up for our services you have three days within signing to cancel without the discount being required backOn that one-year service agreement it agrees to five services, you have only received one of the five servicesIf you wish to cancel prior to fulfilling the agreement, you agree to give back the discount given on the initial serviceAn initial service as a minimum cost of $229, you received your initial service for $Making your discount $180, which to terminate services will be requested backWe have attached a copy of your service agreement for your reviewWe would like to make things right for both partiesPlease let us know if you would like our Managers to come out to complete your services, or if you would like your account closed with the $discount applied to the accountThank you, Hawx Services
Hello,I apologize for the confusion over Alterra, and I would like to clear that up immediatelyI used to work for Alterra as a manager and have been through a buy with them and I am familiar generally with how the contracts of the buy out goThe owners and managers of Alterra are no longer working under Alterra, but are working under a new startup which they plan on selling in 3-years and they have actively come out and stated that to their employees, so that is not my own guessing at work, but factAlterra was bought by Terminix but in the contract Terminix had to keep Alterra's name for a short period of timeAlterra is managed by Terminix ManagersI still talk to my friends who still work for Alterra and I have been told that Terminix is in the process now of dissolving Alterra into the companyI promise you were not lied to about the situation, Alterra was bought and will be dissolvedIf you would still like to cancel, even after being given this information, please call the office and ask to talk to me, I will be more than happy to go over any other concerns you haveThank you so much for your feed back! I hope to hear from youBest Regards,James S*Branch Manager
***,We are sorry to hear of the frustrations occurring with your accountAfter reviewing your account, we have provided of your services as well as free reservicesYour first service was June 20th, 2017, at the time of this service no one was home to receive interior treatment, so an exterior treatment was providedYour first reservice was July 24th, 2017, at the time of this service free mosquito service took place as well as your backyard and interior being treated for pest controlYour second service was July 29th, 2017, at the time of this service a dog was in the backyard making us unable to treat it and only perform service on the front of the homeYour second reservice was August 4th, 2017, at the time of service we performed a mosquito and pest service in the backyard of the homeYour third service was October 24th, 2017, at the time of service no one was home to treat the interior, so only an exterior service was performedYour third reservice was January 31st, 2018, at the time of service no one was home for interior service and our service professional was unable to access the backyardYour fourth reservice was March 2, 2018, at the time of service no one was home for interior service, our Branch Manager thoroughly treated the exterior of the homeWe 100% warranty all services, anytime you are unsatisfied you can call our office and request a free reserviceWe are happy to make your account to where only our branch manager may service your home with you being thereWe can also apply a $credit to your account for the frustrationsAt this time, you have two services remaining at $eachWe would also like to set up another free reservice with our branch manager for you to discuss your concern areas of the homePlease let us know how you would like to proceed.Thank you,Hawx Services
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
[redacted] ,We are sorry to hear of the frustrations you are having with your account. It looks like you signed up for services on June 9th, 2017 at 6:37PM with our door to door salesman Spencer. At the time of signing up for service it was in an agreement for one year of services included 5 paid... services. At this time, you have received 3 of your 5 services. We have attached a copy of the service agreement you signed for your review. Any time you are unhappy with service we ask that you call us, and we will send someone out to perform a free service. At this time, you are at our lowest rate of $79 a service. We have applied a $20 credit to your account for your frustrations, we would also like to send our branch manager to your home to talk to you about your concerns and perform a free service. Please let us know how you would like to proceed.Thank you,Hawx Services
Revdex.com:
I have reviewed the March 29, 2018, response made by the business in reference to complaint ID *** below: We have noted your account and will await payment of the $Until the payment is received our billing department will be reaching out in order to collect that balanceIf you have further questions or concerns please let us knowThank you, Hawx Services In response to resolution, I want to document that I have already submitted a check in amount of $on March 12, 2018, to Hawx to close account and contract with HawxPlease see attached documentation of the check and the March 12, 2018, letter requesting that my service and contract with Hawx be closed permanentlySince I have already done what Hawx’s requested, I want Hawx to permanently cancel and close my account as soon as possibleSincerely, *** ***
***,We apologize for all the frustrations you have encounteredAt this time we would like to close your account and remove the bill for $We did not hold up to our end of the service agreement and we sincerely apologizeIf you have further questions or concerns please let us know.Thank
you,Hawx Services
Complaint: ***
I am rejecting this response because: I have no records of the emails that they have supposedly sent and I am of the opinion that this company is just a scam preying on unsuspecting homeownersThat is the reason that I posted this complaint with the Revdex.com to protect other consumers from this predatory companyIf the Revdex.com rules in the companies favor, I will carry the message to our neighborhood referral organization and any other platform that I can findMy only goal is to shed light to other consumers of this companies business practicesAsk yourself this one question; they had my credit card, why did it take from May of until November to put through a service charge? The answer is; because it was cancelledNow they are trying to revert to the contract to pick up some easy money for doing nothing
Sincerely,
*** ***
***, An emailed copy of your service agreement was sent to *** on Monday July 10th, at 1:31PMWe apologize about any miscommunication we have encounteredWhen signing up we give you a discount on your initial service when you agree to one year of service, your initial service discount was $but we cut it in half to help go our separate waysYour quarterly rate was $99, which is why your August service was at that charge amountWe hope that lowering your discount given in half we can come to an agreeable outcomeThank you, Hawx Services
[redacted] ,Our company does not provide cancellation numbersWe would like to look into this information further so we can correct any misinformation on our endCan you provide me the number the representative gave you or a name? Any time you are to call into our location it will time stamp your account and who was the one who talked to you or opened the account that dayWe have no activity on your account in the month of OctoberNo services are able to be performed without it being on our servicing schedule, we have looked into every route we ran in that month and none have been tied to your addressWe will await your reply in order to look further into this.Thank you, Hawx Services
Hello,We are very sorry to hear that this was your experience and that the sales rep did not accurately portray what the program entailedIt is a year long, four season program with the initial cost being discountedIt was supposed to be more than just two treatmentsAlong with that cost came unlimited free reservices, because biology is in the business of surviving, and is good at it (especially ants)It time and multiple doses to control some situations and we wish for all of our customer to take advantage of the free reservices to effectively control the pest populations that are bothering themI am very glad to hear that the ant situation at your home was taken care of, and there is no doubt in my mind that whoever you had come out was able to piggyback off of the work we started in order to gain control of the antsSince our sales rep did not set the correct expectations, we will go ahead and wave the cancellation feeWe thank you for your business and wish you wellBest Regards,James S
*Branch Manager
Dear Customer,We apologize about any miscommunicationThe service performed on 7/12/was done at 9:33-9:A.MThe technician left detailed notes with descriptions that he would not have been able to know had he not been thereFor example he left a note about a small hole in the corner of the garage that he felt should be patchedThat being said, for the confusion about the agreement we will refund the service preformed on 7/We apologize for the miscommunicationYour account with us is now closed.Thanks,Hawx
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
[redacted] ,We have noted your account and will await payment of the $Until the payment is received our billing department will be reaching out in order to collect that balanceIf you have further questions or concerns please let us know.Thank you,Hawx Services
Complaint: [redacted] I am rejecting this response because:The business has given this response several timesThe salesperson was dishonest up frontOnce I realized what was happening, I canceled my serviceThey want to charge me $for canceling my serviceI never agreed to this feeI have paid for services that were completedThis company calls me every single day over $I refuse to pay this feeThis company is deceitful and dishonestI refuse to do business with them, or pay a fee for canceling something I wasn't aware I was signing up for in the first place Sincerely, [redacted] ***
Dear Mr***,You are misinformed on the method in which we use our pesticide dustWe are not applying it to the outside of the home, we are applying it with the proper equipment into cracks and crevices around the home, in the attempt to control insects and spiders that have harbored deeper into the walls to survive the cold or lay eggsOn the occasion that it does warm up, and these pests hatch or come out of dormancy to breed, the dust will be there to stop themMany companies use winter as an opportunity to place pesticide dust into the cracks and crevice, where liquid applications cannot reach, this is common practice in the industry and very effective pest controlIt is also in compliance with the label and state law to apply dust in this way, and I verified that with the State Chemist after your complaint was submitted to himFurthermore, we have already let you out of your contract with no further charges to you, and I don’t understand your persistence in badgering our company publicly, when we have done nothing wrong to you or your homeOur service is great, and I am sorry that this misunderstanding of our winter applications has led you to believe otherwise, but we are very confident in the applications that we give to our customersThank you, Hawx Services
[redacted] ***, We are sorry to hear about your frustrationsIt looks like you signed up for services on July 10th, at 1:32PM with a door to door salesman named DallinAt the time of signing up you signed up for a one-year service agreement with servicesIn this agreement we do provide a winter treatment, we use a dusting product that withstands through the snow and rainThis is used around the cracks and crevices of the home to maintain the barrier, it is the most effective treatment because all pests are dormant at this time of yearThe reason our program takes place through all seasons is because we are maintaining the barrier of your home, making your interior pest freeWe are sorry to hear that you happen to also be with Terminix at the time of signing up, however we do have a signed service agreement on fileThe gentleman who came to your home on December 1st, was our Branch Manager MiltonWe are unsure what his race has to do with your services, the service that day did not take place and it was cancelled after speaking with youAt any time, you are unsatisfied or are having any type of problem we warranty all services, we would be happy to send our Service Manager or Branch Manager to your home to retreat your concern areasWe have attached a copy of your service agreement to this replyAt this time what we can offer is lowering your quarterly rate from $to $for your last treatments on your service agreement, or we can close your account and apply the discount given on the initial service of $We hope we can come to an agreeable standing at this pointThank you, Hawx Services
[redacted] ,When a representative talked to you onDecember 5thletting you know you would have to talk to our Customer Solutions Department in order to help you further with closing the account you stated we have already told you that timesAll attempts to contact you have been unsuccessfulWhat we can do since you are wanting to cancel is cut your discount given on the initial service making it $The service charge from the November service of $was removed from your accountWe hope that with this additional discount on your signed service agreement we can come to a resolutionWe thank you for your time.Hawx Services
Complaint: [redacted] I am rejecting this response because my complaint is about the first time your organization "serviced " my homeThe service did not cover the promised services I called to cancel and your management advised me that someone was already at my house a second time as well before I contacted youSo, you did come out a second time and still hadn't done the service as promised Sincerely, [redacted] ***
Hello,My name is James, I am the Branch Manager of the St. Louis branch. I am grieved to hear about this experience that you have had with our service, and I will definitely be looking in to find out why our technician spent such little time on the service. As frustrating as that event is, to both... of us, I am happy to inform you that their are better options than cancelling. We offer free unlimited reservices to ensure the satisfaction of our customers, which is good news for you! If you are seeing more spiders, that is simply because the pesticides used are upsetting their normal nesting habits and they either die off or are forced out. That is why we try to return a month from the Initial service as your first quarterly treatment, to target those insects and spiders that you may be seeing as a result of the flushing treatment from the initial service. If there are any other reasons that you are dissatisfied, such as receiving a service that you feel was too short, we can come back, for free, to meet your expectations of what you are paying for. I would be more than happy to come out to service the home and resolve the issues rather than paying to cancel the services that you have signed up for. I will be reaching out to you, to set up an appointment for a free reservice. Thank you for your time and I apologize that I did not hear about this until now.
Dear [redacted] ***, We are sorry to hear about your frustrationsAfter reviewing your account since you tried cancelling your service appointment for December 11th via text messages we have removed that charge from your accountIt looks like the reason you are wanting to cancel services is because you were not satisfied with the products in which we useWe tried reaching out on August 16th and November 20th to talk about your account, both attempts were unsuccessfulWe offer free warranty visits; any time you are unsatisfied with service we will come back to your home and retreatIt doesn’t look like you have taken advantage of this, we are happy to have our Service Manager Cameron, or our Branch Manager Milton come to your home to retreatHowever, when you signed up for services with David you agreed to a one-year service agreementBy signing up for services you allow us to treat your property without anyone being presentWhen signing up for our services you have three days within signing to cancel without the discount being required backOn that one-year service agreement it agrees to five services, you have only received one of the five servicesIf you wish to cancel prior to fulfilling the agreement, you agree to give back the discount given on the initial serviceAn initial service as a minimum cost of $229, you received your initial service for $Making your discount $180, which to terminate services will be requested backWe have attached a copy of your service agreement for your reviewWe would like to make things right for both partiesPlease let us know if you would like our Managers to come out to complete your services, or if you would like your account closed with the $discount applied to the accountThank you, Hawx Services
Hello,I apologize for the confusion over Alterra, and I would like to clear that up immediatelyI used to work for Alterra as a manager and have been through a buy with them and I am familiar generally with how the contracts of the buy out goThe owners and managers of Alterra are no longer working under Alterra, but are working under a new startup which they plan on selling in 3-years and they have actively come out and stated that to their employees, so that is not my own guessing at work, but factAlterra was bought by Terminix but in the contract Terminix had to keep Alterra's name for a short period of timeAlterra is managed by Terminix ManagersI still talk to my friends who still work for Alterra and I have been told that Terminix is in the process now of dissolving Alterra into the companyI promise you were not lied to about the situation, Alterra was bought and will be dissolvedIf you would still like to cancel, even after being given this information, please call the office and ask to talk to me, I will be more than happy to go over any other concerns you haveThank you so much for your feed back! I hope to hear from youBest Regards,James S
*Branch Manager
***,We are sorry to hear of the frustrations occurring with your accountAfter reviewing your account, we have provided of your services as well as free reservicesYour first service was June 20th, 2017, at the time of this service no one was home to receive interior treatment, so an exterior treatment was providedYour first reservice was July 24th, 2017, at the time of this service free mosquito service took place as well as your backyard and interior being treated for pest controlYour second service was July 29th, 2017, at the time of this service a dog was in the backyard making us unable to treat it and only perform service on the front of the homeYour second reservice was August 4th, 2017, at the time of service we performed a mosquito and pest service in the backyard of the homeYour third service was October 24th, 2017, at the time of service no one was home to treat the interior, so only an exterior service was performedYour third reservice was January 31st, 2018, at the time of service no one was home for interior service and our service professional was unable to access the backyardYour fourth reservice was March 2, 2018, at the time of service no one was home for interior service, our Branch Manager thoroughly treated the exterior of the homeWe 100% warranty all services, anytime you are unsatisfied you can call our office and request a free reserviceWe are happy to make your account to where only our branch manager may service your home with you being thereWe can also apply a $credit to your account for the frustrationsAt this time, you have two services remaining at $eachWe would also like to set up another free reservice with our branch manager for you to discuss your concern areas of the homePlease let us know how you would like to proceed.Thank you,Hawx Services
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
[redacted] ,We are sorry to hear of the frustrations you are having with your account. It looks like you signed up for services on June 9th, 2017 at 6:37PM with our door to door salesman Spencer. At the time of signing up for service it was in an agreement for one year of services included 5 paid... services. At this time, you have received 3 of your 5 services. We have attached a copy of the service agreement you signed for your review. Any time you are unhappy with service we ask that you call us, and we will send someone out to perform a free service. At this time, you are at our lowest rate of $79 a service. We have applied a $20 credit to your account for your frustrations, we would also like to send our branch manager to your home to talk to you about your concerns and perform a free service. Please let us know how you would like to proceed.Thank you,Hawx Services
Revdex.com:
I have reviewed the March 29, 2018, response made by the business in reference to complaint ID *** below: We have noted your account and will await payment of the $Until the payment is received our billing department will be reaching out in order to collect that balanceIf you have further questions or concerns please let us knowThank you, Hawx Services In response to resolution, I want to document that I have already submitted a check in amount of $on March 12, 2018, to Hawx to close account and contract with HawxPlease see attached documentation of the check and the March 12, 2018, letter requesting that my service and contract with Hawx be closed permanentlySince I have already done what Hawx’s requested, I want Hawx to permanently cancel and close my account as soon as possibleSincerely, *** ***
***,We apologize for all the frustrations you have encounteredAt this time we would like to close your account and remove the bill for $We did not hold up to our end of the service agreement and we sincerely apologizeIf you have further questions or concerns please let us know.Thank
you,Hawx Services
Complaint: ***
I am rejecting this response because: I have no records of the emails that they have supposedly sent and I am of the opinion that this company is just a scam preying on unsuspecting homeownersThat is the reason that I posted this complaint with the Revdex.com to protect other consumers from this predatory companyIf the Revdex.com rules in the companies favor, I will carry the message to our neighborhood referral organization and any other platform that I can findMy only goal is to shed light to other consumers of this companies business practicesAsk yourself this one question; they had my credit card, why did it take from May of until November to put through a service charge? The answer is; because it was cancelledNow they are trying to revert to the contract to pick up some easy money for doing nothing
Sincerely,
*** ***
***, An emailed copy of your service agreement was sent to *** on Monday July 10th, at 1:31PMWe apologize about any miscommunication we have encounteredWhen signing up we give you a discount on your initial service when you agree to one year of service, your initial service discount was $but we cut it in half to help go our separate waysYour quarterly rate was $99, which is why your August service was at that charge amountWe hope that lowering your discount given in half we can come to an agreeable outcomeThank you, Hawx Services