My husband is a paraplegic and I have been his primary caregiver in our home since July 2015, at which time insurance cut him off from Glengariff Rehab center Upon his release, a hospital bed with mattress was ordered for our home by the social worker at Glengariff
Nov* - I noticed a tear in the mattress with a piece of metal coil sticking out I called Landauer and was told that I needed to have the PCP send a prescription by fax
Nov** - Orlando returned my call to let me know that no fax was received by the PCP
Nov** - Called Landauer again, spoke with Jamie, was told no fax was received He told me that I should flip the mattress over and lay a comforter on top of it
Nov** - Called Landauer again spoke with Dexter, he said that no fax was received, that Landauer receives thousands of faxes a day I called the PCP office again and was assured that the fax was sent to Landauer times
Nov** - A nurse from *** came in for the monthly
I returned a commode to them over a year ago and now I'm receiving a bill with no explanation and penalties addedI tried contacting them but no one is available and no one returns my calls
Landauer Medstar deliverd a 'Transfer Bench' to my home following surgeryI told the delivery person it would not fit in my houseThe Visiting Nurse was behind him, and said let's tryI paid for the transfer bench and another item by checkThe delivery person said there would be no problem getting a refund 'they were the biggest supplier of medical equipment.'
It was decided I did not need the bench and it was returned the following day pick up and signed for by the same delivery personThat was APRIL **I have been trying to get my refund of $dollars ever since
When I call the office phone number, I am put through to 'Billing' which only takes a messageOnce I returned the ONLY call someone made to me from Billing(see later)
I have called every time since,April **, May *, May **, May ** and spoken to a person, not allowing them to send me to billingTwo said they would register my complaintNo one says they see the complaint on record
Billing left a m
I have been unable to reach someone by phone to straighten out a billing issue out I am owe a refundI purchased the cpap on 05/**/for full price of $Then in turn Landauer Medstar build my insurance for the same machineI was call by a representative name Lisa on June **, who left me a message in regards to my refundShe said I receive my refund in to business daysI have not receive my refund as of yet I have call numerous times and left messages and never received a return phone callCalls made on dates of 7/*2016,7/*/and 7/*/
The payment was made to *** *** of BETHLEHEM, PAThen my insurance *** *** *** *** ** *** was bill for:
Summary of Claim Number: ***
Total Charges for *** ** ***: $
Total Paid: $
You owe MEDSTAR SURGICA L &: $
I was only supposed to pay A $deductible
My husband had a stroke in 3/3/He was in the hospital and after transferred to a rehabIn September 26, we received a hospital bed and wheelchair from Landauer Medstar that the hospital acquired for us in my homeWe used it until April 16, when I had to go to the hospital with my husband for an emergency He was in ICU and then was told he should go to a rehab after to recuperate In April 21, 2018, I returned the bed thinking that when he come home, I could receive a new hospital bed and wheelchair He was being billed while he was in the rehab and hospital for this itemHe was to return home on August 3, and was told that the hospital bed and wheelchair that he wanted was already being billed by medicareI was supposed to get medical documentation that it was medically necessary and the company would send it to me The rehab faxed this times to Landauer Medstar I called several times on August 3, the day my husband was to go homeThey have said it was never receivedI know that medicare was being charged for the bed and wheelchair, even though I returned it I am very upset because my husband had to sleep in a "portable wheelchair"(which is much smaller and uncomfortable) from the time he got home August 3, to present dayI believe the company is committing fraud and is now trying to cover it up by saying this was never receivedMeanwhile my husband is out a bed and wheelchair because of this
I was discharged from the hospital in February and the physical therapist ordered me a wheelchairEven though the wheelchair should have been covered by my insurance for my medical condition, I began paying $copays every monthThen, months later, when I was feeling a little better and still paying the copays, but still in need of the wheelchair, my doctor wrote a letter to the insurance company as well as Landauer saying that she was prescribing the wheelchair and that the company should bill my insurance company instead of meI received a confirmation call from Landauer that they received the letter and that I went about this process correctlyInstead of them stopping sending me bills, they began sending bills for amounts over $including for months in that I already paid the copayThe bills are ridiculous at this point, well over a year after they began billing me, when I should already own the wheelchair at this point (another Landauer representative told me t
Landauer MedStar has the worst customer service that I have ever seen When calling about a billing problem month after month after month, I have yet to receive a return call I will not work with them ever again It is a disgrace how they can stay in business.!
***
In Re: Landauer MedStar:
My father passed away in January He was in the hospital for the week prior to his death Landauer has been sending bills to my address (where my father did not reside) citing delivery of oxygen and related equipment from 1/**/(while my father was in the hospital), and then well after his deathThe last bill says delivery was made on 4/**/ The phone numbers for billing questions all go to an automated response saying they have "higher than normal" call volume Their online bill pay site (***) does not allow for electronic communication and directs you to the same bogus customer billing phone number - where there is no one live to talk to and no one calls you back (as the automated response says someone will within hours) I called the location directly went through the prompts and got right back to an automated message saying billing issues only are resolved via voice mail and call backs will be within hours Today
I started using this company in 2011-for my mother and every thing that was ordered (about items over the years) was delivered on time and in good conditionCustomer service was goodAnd now I have a close friend who needs to deal with them but after reading these reviews I am very afraid to recommend themWhat happened? I hope future experiences aren't as bad as what I have read
Our experience hasn't been negativeWe were assigned equipment from Landauer by the hospital rehab team once our mother was able to go homeThe equipment was delivered promptly but the hospital team ordered a manual hoyer lift which was hard to useWe called and the dispatch helped us get an upgraded electric version delivered to us that same weekendNo complaints
I have been trying to obtain a receipt for a wheelchair that was rented for my daughter I call the number, no one ever answers but a machine I have been calling for months During the first months they told me they would mail it outI never received anything I asked them to email or fax to ensure prompt delivery and they told me they couldn'tI tried again recently, this last month, I did get a return call twice Once from an Alexa and the second from AlexAlex told me to leave my information on the machine and they would send out a receiptI still have not received a detailed receipt though I left all the information and have paid the balance due, over what the insurance covered, with my credit cardI don't understand why getting a receipt if SO difficultIt is so unprofessionalI don't understand how they can stay in business
My daughter had called to request a humidifer jar and connectors for oxygen tubing as I am easily winded due to pulmonary blood clots My daughter was rudely questioned why she was requesting the supplies, was told it was insane if I needed more than feet of tubing When she spoke to the "manager" who claimed to be a respiratory therapist of over years he told my daughter that a humidifier bottle was not needed as 2-liters of oxygen rarely dries peoples noses out, that it could not be made more than the feet otherwise I would not have the proper oxygen rate, and when she explained she worked for a similar company and knew what she was talking about, she was told she did not know what she was talking about, and that it was unnecessary for the request They do not know the layout of my home to know how much tubing I need, nor do they know how dry my nose is from using the oxygen! These people are being paid to treat people with disrespect and be rude to raise their voices,
My y/o father had a stroke months ago He is in a wheel chair rented from Landauer Medstar The Left leg rest and seat belt broke a month ago I called their customer service over times, there is always a message due to high volume of calls leave a message I leave messages they never return calls I told the physical therapist at the rehab and she intervened by making numerous calls with the same difficulty She was able to schedule a pick and exchange for a new wheel chair that was supposed to be delivered yesterday between the hours of and PM There was no delivery or pick up and no calls to cancel the exchange of equipment My father told PT today and she with difficulty reached someone who said they had no record of delivery yesterday and maybe it was for today The PT and myself have spent hours and hours of failed communication and a failed deliveryI want to return the WC and end the contract but can't get through to them
They delivered medical supplies in December, which I was unable to use as they did not fit my requirements They promptly picked these up on December **, and advised me that I would have a refund of my $
I was subsequently advised that the refund would not be processed for weeks It has now been four and a half months and they have not replied to my last calls and emails They have not communicated with me since December ** It seems they are taking advantage of me because I am elderly
I have been trying to order a knee walker for two weeks first their fax was not working, I then tried to email them with my script was given four email addresses that would not work finally got script through two days later arranged for delivery, waited on that day 9-, at 1:called and they said they had no knee walkers, did not even bother to call and say they could not make delivery It is now days later after several calls the Rep said that they would not have it for another 5-days Meanwhile for a week I have been struggling around the house on one legYes it has been a great struggle!! My recommendation for this Cois don't even bother calling to many goof-ups run the other way I normally don't write reviews but they really twisted my insides! The only reason I tried so hard they were in Network
Being billed for a product that was never used and returned with truck driver over minths agoReceived a bill for a commode, I phoned company last week, their auto answering stated will receive callback within hr hoursNever heard from company
I received a wheelchair from Landauer Medstar October They billed Medicare $over the course of a year( I found out later the same wheelchair is available on Amazon for $ They billed me a year later, October for $co-pay and have now added late fees bringing my bill to $I called my supplemental insurance cowhich is AARP and they informed me they requested additional information from Landauer Dec2017, Feband April Landauer never respondedI have called times and left messagesTheir voice mail says you must only leave a message, cannot talk to a person, but that a person will call you backI never received a call back, so I called the sales deptand spoke to a manager named Shelly
She assured me it would be cleared upI also wrote to them two different times and never received a replyToday, Nov**, I received a threatening letter saying they would forward my account to a collection agencyI am years old and need your
My mother is 91, in an assisted living facilityShe has Medicaid, is signed with "Guild Net", an authorized care agencyThey are contracted with Landauer Med StarOver two months ago they sent a prescription from my mother's doctor for a compression stocking for herHer leg and ankle are swollenAfter many, many calls to them as to why it is taking so long to receive the stocking we were tassured it was to be delivered on November ***It did not arrive
Sandra, my mother's Care Facilitator at Guild Net has called and faxed the prescription again to the President of Landauer and no one calls her back
I called ###-###-####, extension ***, which I was told was where I could speak to someone about this"Aaron" told me he would connect me with a person who works with Guild Net ordersInstead he sent me to the "Oxygen Dept." and they told me they don't make compression stocking there and hung up on me
I tried calling again this morning and get nowhere
My husband is a paraplegic and I have been his primary caregiver in our home since July 2015, at which time insurance cut him off from Glengariff Rehab center Upon his release, a hospital bed with mattress was ordered for our home by the social worker at Glengariff
Nov* - I noticed a tear in the mattress with a piece of metal coil sticking out I called Landauer and was told that I needed to have the PCP send a prescription by fax
Nov** - Orlando returned my call to let me know that no fax was received by the PCP
Nov** - Called Landauer again, spoke with Jamie, was told no fax was received He told me that I should flip the mattress over and lay a comforter on top of it
Nov** - Called Landauer again spoke with Dexter, he said that no fax was received, that Landauer receives thousands of faxes a day I called the PCP office again and was assured that the fax was sent to Landauer times
Nov** - A nurse from *** came in for the monthly
I returned a commode to them over a year ago and now I'm receiving a bill with no explanation and penalties addedI tried contacting them but no one is available and no one returns my calls
Landauer Medstar deliverd a 'Transfer Bench' to my home following surgeryI told the delivery person it would not fit in my houseThe Visiting Nurse was behind him, and said let's tryI paid for the transfer bench and another item by checkThe delivery person said there would be no problem getting a refund 'they were the biggest supplier of medical equipment.'
It was decided I did not need the bench and it was returned the following day pick up and signed for by the same delivery personThat was APRIL **I have been trying to get my refund of $dollars ever since
When I call the office phone number, I am put through to 'Billing' which only takes a messageOnce I returned the ONLY call someone made to me from Billing(see later)
I have called every time since,April **, May *, May **, May ** and spoken to a person, not allowing them to send me to billingTwo said they would register my complaintNo one says they see the complaint on record
Billing left a m
I have been unable to reach someone by phone to straighten out a billing issue out I am owe a refundI purchased the cpap on 05/**/for full price of $Then in turn Landauer Medstar build my insurance for the same machineI was call by a representative name Lisa on June **, who left me a message in regards to my refundShe said I receive my refund in to business daysI have not receive my refund as of yet I have call numerous times and left messages and never received a return phone callCalls made on dates of 7/*2016,7/*/and 7/*/
The payment was made to *** *** of BETHLEHEM, PAThen my insurance *** *** *** *** ** *** was bill for:
Summary of Claim Number: ***
Total Charges for *** ** ***: $
Total Paid: $
You owe MEDSTAR SURGICA L &: $
I was only supposed to pay A $deductible
My husband had a stroke in 3/3/He was in the hospital and after transferred to a rehabIn September 26, we received a hospital bed and wheelchair from Landauer Medstar that the hospital acquired for us in my homeWe used it until April 16, when I had to go to the hospital with my husband for an emergency He was in ICU and then was told he should go to a rehab after to recuperate In April 21, 2018, I returned the bed thinking that when he come home, I could receive a new hospital bed and wheelchair He was being billed while he was in the rehab and hospital for this itemHe was to return home on August 3, and was told that the hospital bed and wheelchair that he wanted was already being billed by medicareI was supposed to get medical documentation that it was medically necessary and the company would send it to me The rehab faxed this times to Landauer Medstar I called several times on August 3, the day my husband was to go homeThey have said it was never receivedI know that medicare was being charged for the bed and wheelchair, even though I returned it I am very upset because my husband had to sleep in a "portable wheelchair"(which is much smaller and uncomfortable) from the time he got home August 3, to present dayI believe the company is committing fraud and is now trying to cover it up by saying this was never receivedMeanwhile my husband is out a bed and wheelchair because of this
I was discharged from the hospital in February and the physical therapist ordered me a wheelchairEven though the wheelchair should have been covered by my insurance for my medical condition, I began paying $copays every monthThen, months later, when I was feeling a little better and still paying the copays, but still in need of the wheelchair, my doctor wrote a letter to the insurance company as well as Landauer saying that she was prescribing the wheelchair and that the company should bill my insurance company instead of meI received a confirmation call from Landauer that they received the letter and that I went about this process correctlyInstead of them stopping sending me bills, they began sending bills for amounts over $including for months in that I already paid the copayThe bills are ridiculous at this point, well over a year after they began billing me, when I should already own the wheelchair at this point (another Landauer representative told me t
Landauer MedStar has the worst customer service that I have ever seen When calling about a billing problem month after month after month, I have yet to receive a return call I will not work with them ever again It is a disgrace how they can stay in business.!
***
In Re: Landauer MedStar:
My father passed away in January He was in the hospital for the week prior to his death Landauer has been sending bills to my address (where my father did not reside) citing delivery of oxygen and related equipment from 1/**/(while my father was in the hospital), and then well after his deathThe last bill says delivery was made on 4/**/ The phone numbers for billing questions all go to an automated response saying they have "higher than normal" call volume Their online bill pay site (***) does not allow for electronic communication and directs you to the same bogus customer billing phone number - where there is no one live to talk to and no one calls you back (as the automated response says someone will within hours) I called the location directly went through the prompts and got right back to an automated message saying billing issues only are resolved via voice mail and call backs will be within hours Today
I started using this company in 2011-for my mother and every thing that was ordered (about items over the years) was delivered on time and in good conditionCustomer service was goodAnd now I have a close friend who needs to deal with them but after reading these reviews I am very afraid to recommend themWhat happened? I hope future experiences aren't as bad as what I have read
Our experience hasn't been negativeWe were assigned equipment from Landauer by the hospital rehab team once our mother was able to go homeThe equipment was delivered promptly but the hospital team ordered a manual hoyer lift which was hard to useWe called and the dispatch helped us get an upgraded electric version delivered to us that same weekendNo complaints
I have been trying to obtain a receipt for a wheelchair that was rented for my daughter I call the number, no one ever answers but a machine I have been calling for months During the first months they told me they would mail it outI never received anything I asked them to email or fax to ensure prompt delivery and they told me they couldn'tI tried again recently, this last month, I did get a return call twice Once from an Alexa and the second from AlexAlex told me to leave my information on the machine and they would send out a receiptI still have not received a detailed receipt though I left all the information and have paid the balance due, over what the insurance covered, with my credit cardI don't understand why getting a receipt if SO difficultIt is so unprofessionalI don't understand how they can stay in business
My daughter had called to request a humidifer jar and connectors for oxygen tubing as I am easily winded due to pulmonary blood clots My daughter was rudely questioned why she was requesting the supplies, was told it was insane if I needed more than feet of tubing When she spoke to the "manager" who claimed to be a respiratory therapist of over years he told my daughter that a humidifier bottle was not needed as 2-liters of oxygen rarely dries peoples noses out, that it could not be made more than the feet otherwise I would not have the proper oxygen rate, and when she explained she worked for a similar company and knew what she was talking about, she was told she did not know what she was talking about, and that it was unnecessary for the request They do not know the layout of my home to know how much tubing I need, nor do they know how dry my nose is from using the oxygen! These people are being paid to treat people with disrespect and be rude to raise their voices,
My y/o father had a stroke months ago He is in a wheel chair rented from Landauer Medstar The Left leg rest and seat belt broke a month ago I called their customer service over times, there is always a message due to high volume of calls leave a message I leave messages they never return calls I told the physical therapist at the rehab and she intervened by making numerous calls with the same difficulty She was able to schedule a pick and exchange for a new wheel chair that was supposed to be delivered yesterday between the hours of and PM There was no delivery or pick up and no calls to cancel the exchange of equipment My father told PT today and she with difficulty reached someone who said they had no record of delivery yesterday and maybe it was for today The PT and myself have spent hours and hours of failed communication and a failed deliveryI want to return the WC and end the contract but can't get through to them
They delivered medical supplies in December, which I was unable to use as they did not fit my requirements They promptly picked these up on December **, and advised me that I would have a refund of my $
I was subsequently advised that the refund would not be processed for weeks It has now been four and a half months and they have not replied to my last calls and emails They have not communicated with me since December ** It seems they are taking advantage of me because I am elderly
I have been trying to order a knee walker for two weeks first their fax was not working, I then tried to email them with my script was given four email addresses that would not work finally got script through two days later arranged for delivery, waited on that day 9-, at 1:called and they said they had no knee walkers, did not even bother to call and say they could not make delivery It is now days later after several calls the Rep said that they would not have it for another 5-days Meanwhile for a week I have been struggling around the house on one legYes it has been a great struggle!! My recommendation for this Cois don't even bother calling to many goof-ups run the other way I normally don't write reviews but they really twisted my insides! The only reason I tried so hard they were in Network
Being billed for a product that was never used and returned with truck driver over minths agoReceived a bill for a commode, I phoned company last week, their auto answering stated will receive callback within hr hoursNever heard from company
I received a wheelchair from Landauer Medstar October They billed Medicare $over the course of a year( I found out later the same wheelchair is available on Amazon for $ They billed me a year later, October for $co-pay and have now added late fees bringing my bill to $I called my supplemental insurance cowhich is AARP and they informed me they requested additional information from Landauer Dec2017, Feband April Landauer never respondedI have called times and left messagesTheir voice mail says you must only leave a message, cannot talk to a person, but that a person will call you backI never received a call back, so I called the sales deptand spoke to a manager named Shelly
She assured me it would be cleared upI also wrote to them two different times and never received a replyToday, Nov**, I received a threatening letter saying they would forward my account to a collection agencyI am years old and need your
They delivered one item and not the other
They will not pick up the phone
I want them to return the money they took
My mother is 91, in an assisted living facilityShe has Medicaid, is signed with "Guild Net", an authorized care agencyThey are contracted with Landauer Med StarOver two months ago they sent a prescription from my mother's doctor for a compression stocking for herHer leg and ankle are swollenAfter many, many calls to them as to why it is taking so long to receive the stocking we were tassured it was to be delivered on November ***It did not arrive
Sandra, my mother's Care Facilitator at Guild Net has called and faxed the prescription again to the President of Landauer and no one calls her back
I called ###-###-####, extension ***, which I was told was where I could speak to someone about this"Aaron" told me he would connect me with a person who works with Guild Net ordersInstead he sent me to the "Oxygen Dept." and they told me they don't make compression stocking there and hung up on me
I tried calling again this morning and get nowhere
This is a scammer companyMy credit card was auto paid every month and I didnt receive any product or service