New Age Entertainment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

[redacted] I apologize for the inconvenience you've been causedI have had reps reach our several times over the past week to attempt to communicate and resolve the issue but have been unable to reach you at the number you've providedIf you wish to discuss further please reach out to us at [redacted] or call us at ###-###-####

Bizfi Direct initiated a phone call to the merchant to follow up on an inquiry for business fundingThe merchant sought to apply for funding, but due to a technical problem, our sales agents were not able to continue the process at that timeOur sales agents offered to call the merchant back in minutes to complete the application process, which the merchant acceptedSeeking to fulfill our commitment to promptly call the merchant back, our sales agents tried to contact the merchant multiple times (although we do not believe that calls were made)These calls continued in part because we acted under the impression that the merchant was expecting our callDue to the potentially sensitive nature of business funding, our sales team does not leave voice messages at this stage in the processWhen a merchant asks to be added to Bizfi Direct's internal do-not-call list, we immediately seek to comply with their requestNonetheless, it sometimes can take as long as days for a request to take effectDuring this time, merchants may continue to receive calls.Bizfi Direct would never intentionally engage in business practices that are harassing, inappropriate, or overly aggressiveIn this case, the volume of calls that the merchant received, and her interaction with out Senior Funding Specialist, indicate a lapse in our business standardsWe have reminded our sales staff that rude and overly aggressive sales tactics are unacceptable, and warned those directly involved in this situation that their such conduct will not be toleratedWe sincerely apologize for our conduct in this situationThe merchant has been added to our internal do-not-call list and will not be contacted again

In early June, [redacted] ***, entered into an agreement with Merchant Cash and Capital, LLC (“MCC”), for a merchant cash advanceThis agreement provided [redacted] with working capital in exchange for a share of [redacted] ***’s future revenuePursuant to the agreement, [redacted] gave MCC explicit authorization to initiate ACH transfers from its business bank account to allow MCC to collect its share of [redacted] ***’s revenuePursuant to this authorization, MCC has collected some but not all of its share of the future revenue sold to it by [redacted] ***This includes the transfers that are detailed in the complaint [redacted] has not complied with the terms of the agreementIn particular, it has breached its obligations with respect to purchased revenues being paid to MCCOur actions are and have been entirely consistent with the terms of the agreementWe have tried repeatedly to get [redacted] of [redacted] to discuss this issue with usHowever, our repeated attempts to contact him go unansweredWe encourage [redacted] and [redacted] to contact us as soon as possible to resolve this issueOur account representative Dave G [redacted] can be reached directly at ###-###-####We will also continue to reach out to [redacted] and [redacted] via the contact information that has provided to us

Hello [redacted] ***,We will certainly process your DNC request; however, we have no record of calling either phone #s you have provided Please email the caller id of the person you called and identified themselves as "Next Level Funding." We will take legal action against anyone impersonating one of our employees as well You can email the information to [redacted] Email us the caller id used and the phone numbers you were dialed on Did they give you a name of the company or name of a representative? Thank you for your assistance!

We apologize for any inconvenience that may have been causedWe have looked into the issue and have had a senior representative reach out to discuss your account and hope to resolve the issueIf you require further assistance please do not hesitate to contact us

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, providing that the business actually follows through on their promise to send out a correctionOnce that is verified and received I will consider the issue resolved Sincerely, [redacted]

The last time we tried calling [redacted] was on at 2:PM ESTPrior to that, there were only two other attempts to speak with him; one call on 8/ [redacted] at 3:PM and another on 8/ [redacted] at 4:PM [redacted] ***s had responded to one of our direct mail pieces, inquiring about getting working capital on 8/ [redacted] at 4:PMBelow is a screenshot of the entire call history (from Salesforce) between [redacted] ***s and Bizfi[redacted] Unfortunately, someone is either pretending to be Bizfi, calling [redacted] ***s, or he is confusing us with another lender that is not honoring his request to be DNC’dJust to be safe, I am having my Operations Team remove [redacted] ***s from our system, so there is zero chance of a call being generated by Bizfi going forward

As we stated in our last reply to A [redacted] , the agreement between Merchant Cash and Capital, LLC (“MCC”) and A [redacted] authorizes MCC to initiate ACH payments from A [redacted] ’s business bank account to collect the amount of future revenue that purchased by MCCThe agreement specially allows for MCC to change its bank without notice to A [redacted] The agreement provides the following language with regards to this authorization: “Buyer [i.eMCC] or its lender may change the bank account of the Buyer to which payments are made to the Buyer at any time without the consent of or notice to Seller [i.eA [redacted] ], notwithstanding anything to the contrary set forth in any payment instruction letter among the Seller, Buyer and/or any ACH processor.” Each of the debits presented to A [redacted] business bank account contained a descriptor referring to MCC and its phone numberAny questions or confusion about any of the ACH debits that MCC presented to the bank account could have been cleared up with a simple phone callIn fact, MCC made multiple efforts to contact the owner of A [redacted] to resolve the company’s breach of the agreementMCC received no response form the ownerMCC has acted solely within the terms of the merchant agreement with A [redacted] and has only sought to collect what it is owed

[redacted] , Because your future receivable agreement was not honored up until closure of your business, your personal guarantee was activatedThis activation of your personal guarantee necessitated you to pay back the full amount you owedPlease reach out if you need further assistance or clarification###-###-#### [redacted]

Dale, We sincerely apologize for any inconvenience that may have been causedPlease know that your name, business name and contact information have been removedWe wish you the best

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, as long as we do not get any more contact from this company in any form (mail, email, fax, or phone) and the matter has been resolved Sincerely, [redacted]

Business Requested Response to Not be Published

This was resolved to our knowledge with the business owner getting his desired resolutionShould any further assistance be needed please contact us at ###-###-#### or [redacted]

Hello Sir,We do not have any record of ever calling that phone # This call was not made by us Do you have a caller id for the number that dialed you? We would certainly like to help you as well as take legal action against any person or entity that is posing as us We have added your # to our dnc list, however, we have never called you There are no games being played Thank you for your help!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The amount you were taking out of [redacted] account is not the point for you to sit there and changed your Account information and name, and still take out of our account with out notifying [redacted] about any and all changes is or should be considered fraud and being that you had done so, so often that [redacted] had to close out there account and transfer to a new bank caused us a great deal of hassle [redacted] is looking for a total refund in the amount of By the way there is no reason to change your routing number on a daily basses unless you know you are in the wrong In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# 11882710, and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did not sign up on any web... page. I did not give anyone authority to call me. The business is in a conspiracy to defraud others by knowingly hiring this alleged third party to violate the DNC. The links that the business has put up are false and fraudulent. The BBB should not post these links. This is a case of the business being caught red handed in an illegal scam. They are throwing and slinging mud because they cannot handle the truth. I have do nothing wrong. The business is operating a boiler room of scam telemarketers. These are the facts and the business has chosen to not respond to the complaint. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, Anton Ewing

Hi ***, On behalf of Bizfi, we do apologize for the behavior of Rafael, and we're sorry for any inconvenience this has causedUnfortunately, as with any loan, it will be reported to the credit bureaus, so there is no way around thatAs for your tax filing concerns, please give us a call at ###-###-#### and select option #This will connect you directly with Bizfi's customer service who will be able to get you the needed documentsAgain, we are very sorry for the headache.Bizfi

RESPONSE TO Revdex.com COMPLAINT BY *** [redacted] July [redacted] 2015Thank you for contacting Next Level Funding concerning thecomplaint filed by [redacted] of [redacted] Wetake complaints such as these very seriously and have investigated [redacted] ’sclaimsWe regret that [redacted] felt that the handling of his applicationwas inattentive and untimely Uponreview of the records regarding [redacted] application we have concluded, contrary to [redacted] ’s assertions, that ourrepresentatives did in fact communicate with [redacted] in a timely mannerregarding the status of the [redacted] applicationOurgoal is to provide each and every customer professional, timely service thatresults in the best solution for their needsUnfortunately not every applicantcan have their financial needs met by the products we offer and we know thatthis can sometimes increase processing times as we search for the best possiblesolution for the applicantDelays are frustrating and we apologize for anyperceived undue delay in the processing and handling of the [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
I have not seen any funds refunded to my account. Can you please provide the date the refund was sent?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***