New Age Entertainment

Bizfi tries to work with all of our clients to whom we provide capitalWe understand there are extenuating circumstances that can’t always be helpedUnfortunately, this client has breached their agreement multiple times with a consistent pattern of defaultBecause of this we have had no other
choice but to utilize power of attorney coupled with fees in hopes of resolving the accountIn order to notify the client of the urgency with which we are attempting to resolve the account we have called and sent multiple lettersWe urge the client to call to make alternate arrangements to resolve potential issues in the future

*** ***, we apologize for the difficulty you've been having and the inconvenience this has causedWe are sending a letter out with your correct statusIf you’d like more information on this or want to follow up please contact us at ###-###-#### option #or email ***

Dear Merchant, We are sorry to hear that you are suspicious of our business practices and marketingNext Level Funding (now doing business as Bizfi Direct) strives to provide small businesses with funding in a manner that is professional and honestWe do not intentionally engage in deceptive
sales or marketing tacticsIf we determine that a sales or marketing activity could be perceived as deceptive, we discontinue that activityIn addition, we comply with state and federal do-not-call requirements and maintain an internal do-not-call listBased on the information provided in your complaint, we have added you to our internal do-not-call listIt make take up to days for this request to be processed, after which you will receive no further marketing calls from usIf you are concerned about marketing phone calls generally, you may want to consider adding your phone number to the national do-not-call registry administered by the U.SFederal Trade CommissionI hope that this response alleviates your concerns about our businessPlease accept our apology for any inconvenience that we may have caused.Respectfully, The Bizfi Direct Team

*** ***, We have verified that the zero balance letter was issued and the UCC lien was terminatedWe can re-forward you the letter and add the UCC information as wellWe would need further information as to who is saying that it isn't satisfied to look further into the matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello,We apologize for any inconveniences that may have been caused and we have placed you on our DNC and DNE list We didn't receive your request to be removed from our email list or we would've acted accordingly!Best,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello,As stated in previous response, your DNC request was already in process As of today, your DNC request has been fully processed and all of the appropriate parties have been notified If you are getting additional phone calls or marketing, it was not from NLF Thank you and please let us know if we can assist further

Hello *** ***,Yes, your refund was already being processed per your request Sorry for the delay!Thanks,

In order to further respond and work on resolving this claim I will require the following information to complete investigation:Your legal business nameDBA if applicableBusiness addressName of the owner whose name is used on the applicationI look forward to resolving this matter as soon as possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for the apologyI have phone records if you would like to see proof of how many calls I've received from your company. They called back over an hour later than they said they would, which is why I wasn't available.
Sincerely,
*** ***

We apologize for the inconvenience we have causedI have double checked that you are on the DNC lists for our company and should not be contacted againAgain, we are sincerely sorry that you had this experience

Hello,*** was notified of this error We requested your cancellation.Thanks!

*** *** ***This suit has been discontinuedPlease let me know if you need further help or further resolution is necessary

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I spoke with
individuals at *** and all of them stated no one contacted themAlso, if someone did, why didn't any one from Next Level give me a call back that day, the following day, or Monday telling me about this? If someone did speak to *** I would like to know who spoke to who and howAlso, why didn't anyone at Next Level tell me to contact ***? Please don't email me back with the he said she saidNext Level didn't care, they had what they needed to fund the loan and that was allShow me proof that *** was contacted before the deposit date or Friday about cancellation and that will settle this case, if not due to refund me the money I had to pay *** to close the loan*** charged me over $3,just to close itI have the bank transfers and the letter from ***.*** **
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
THIS MORNING BIZFI DEPOSITED THE REFUND TO MY BANK
ACCOUNT.THANK YOU FOR YOUR SUPPORT.*** * ***

*** ***,We apologize that our mailer caused confusionWe attempted to convey the promotional quality of the check by not having a routing number or bank account number present on the check with additional language on the back stating the mailer was for promotional purposes onlyWe understand
that this wasn't conveyed well enough and going forward will be inserting additional language on the front on the check to make it more clear that the check is for marketing purposes onlyWe are very sorry for any inconvenience this has caused you and thank you for bringing this to our attention

RESPONSE TO Revdex.com COMPLAINT BY [redacted]July ** 2015Thank you for contacting Next Level Funding concerning thecomplaint filed by [redacted] of [redacted]. Wetake complaints such as these very seriously and have...

investigated [redacted]’sclaims. We regret that [redacted] felt that the handling of his applicationwas inattentive and untimely.  Uponreview of the records regarding [redacted]application we have concluded, contrary to [redacted]’s assertions, that ourrepresentatives did in fact communicate with [redacted] in a timely mannerregarding the status of the [redacted] application. Ourgoal is to provide each and every customer professional, timely service thatresults in the best solution for their needs. Unfortunately not every applicantcan have their financial needs met by the products we offer and we know thatthis can sometimes increase processing times as we search for the best possiblesolution for the applicant. Delays are frustrating and we apologize for anyperceived undue delay in the processing and handling of the [redacted]
[redacted]

Hello [redacted],We will certainly process your DNC request; however, we have no record of calling either phone #s you have provided.  Please email the caller id of the person you called and identified themselves as "Next Level Funding."  We will take legal action against anyone...

impersonating one of our employees as well.  You can email the information to [redacted]Email us the caller id used and the phone numbers you were dialed on.   Did they give you a name of the company or name of a representative?  Thank you for your assistance!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as long as we do not get any more contact from this company in any form (mail, email, fax, or phone) and the matter has been resolved.
Sincerely,
[redacted]