New Coat Painting LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While I understand their position, I made every effort, including assistance from my attorney (please see letter attached dated 914), to resolve this matter There was no communication with my attorney as requested in the attached letter Instead, I continued to receive invoices/bills and incredulous interest rates attached with no ability to communicate with this entityThis business that [redacted] was employed by when she was unauthorized to make any such financial decisions whatsoever, no longer exists at this point In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The consumer provided new information stated as: “General Yellow Pages provided a recording of what they allege to be verbal authorization to purchase ad services dating back to 2003” There was no mention of any dates going back to The recording date is August *, “The recording is believed not to be authentic in nature” We do not believe that we have to address this accusation “The University’s longstanding policy requires that all purchases go through a part approval procedure” “Individual employees are not authorized to make purchases ” The University’s representative is responsible to apply the University’s “longstanding policy” While we agree that as a vendor, we are diligent to take steps to ensure that the University’s representative is authorized, we could have done no more than: - Our agent asked [redacted] about being authorized: - [redacted] [redacted] [redacted] * [redacted] [redacted] [redacted] This complaint is formulated by [redacted] on the premise that the University’s Acquisitions Coordinator was not authorized to purchase We question the good faith of this complaint that the University’s Acquisitions Coordinator was not authorized to purchase The Business Office [redacted] Library agreed to the following terms governing billing; - A 12-month listing cycle from August **, of one year, that is billed in August **, of the next year; - Any request to discontinue to take effect at the end of the ongoing listing cycle; We include the quality control recording and its transcription to show [redacted] accepted those terms: - Our agent asked [redacted] about being authorized: * [redacted] [redacted] * [redacted] [redacted] - Our agent asked [redacted] for payment of the balance outstanding: * [redacted] [redacted] - Our agent asked [redacted] for [redacted] Library billing convention to comply: - [redacted] [redacted] * [redacted] [redacted] The publication [redacted] accepted our terms, as shown by the audio conversation we are providing in attachment Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page The Business Office

[redacted] [redacted] *** [redacted] The premise of a contract results from [redacted] ’s explicit authorization, as Owner of [redacted] - Goetzville MI to advertise on our publication and agreeing to our terms and conditions.We include the quality control recording and its transcription where [redacted] agreed to those terms on 06-**-2016: [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] ***lem”Before the trial period ended on 07-**-2016, we did the following to afford [redacted] every opportunity to cancel:- The Proof Of Delivery (POD) of the 30-Day Trial certificate, registered on our communications server, to have been transmitted on 07-**-at 12:53PM to [redacted] accepted our terms, as shown above in the transcripts of the conversations with our office and we exercised due diligence by sending [redacted] ; links to cancel during the trail and a reminder before the trial period ended either as a fax, email, call or any combination thereof.Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page.About the Customer’s Statement of the Problem:“When I tried to call to cancel there was no answer and no answering machine to leave my message” The only call registered with the phone number ###-###-#### is as follows:To Start Date and Time End Date and Time Duration Direction [redacted] [redacted] [redacted] ***From Start Date and Time End Date and Time Duration Direction [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] was instructed the following means to cancel during the evaluation period:- Our agent explained our condition; to cancel the service during the trial: - (07:39.6) “If you decide to cancel before the trial ends, on July [redacted] 2016, write that down, there’s two ways to cancelGo to the [redacted] website, hit the login and cancel a trial listing button After you hit the login cancel a trial listing button, type in your email and confirm Now the other way you can cancel, and it might be more convenient; call usOur phone number, ###-###-####” [redacted] understood (09:02.2) “Okay” Our toll free line ###-###-#### is answered by an auto attendant that routes callsThere were no calls logged to the auto attendant from the phone number ###-###-#### either The auto attendant transfers to a customer service by topic selection or records messages“I am now being told I am locked indefinitely into a $75/month bill for advertising on their websiteThis was never discussed at any time” Following is what was discussed about payment for our services after the evaluation period:- Our agent disclosed our contract terms and financial engagement beyond the trial period: - (09:05.4) “And you have days to evaluate the service, and after the cost is $a month for a twelve month contract that renews every year until you discontinue”- Our agent asked whether [redacted] agreed to pay for the service after the trial: - (09:05.4) “You can approve to pay the service if you don’t cancel during the day trial by July [redacted] Okay?” [redacted] agreed (09:37.6) “Um hum”“I had asked the original sales person, Jay, to send me all the paperwork explaining everything, but I never received a thing” It is important to understand that we set out “explaining everything” during the conversation and ensured [redacted] understanding by asking and waiting for answers confirming that material terms were understood and accepted The email that was sent during the evaluation is attached showing confirmation of delivery in its header [redacted] is conflicting in her description “I have tried three times to speak to anyone at GYP since September ***” The admitting that we responded to her demand by “ [redacted] ” “When I tried to call to cancel there was no answer and no answering machine to leave my message”“I have tried three times to speak to anyone at GYP since September ***, leaving messages each time with no response”On August *, 2016; our agent contacted [redacted] and initially she denied having knowledge of her engagement and our agent provided the audio conversation when she enlisted and accepted our terms and conditionsAfter which she revised that she called to cancel.On September *, after speaking with [redacted] , we sent her a Request To Discontinue (RTD) form as she stated her desire to cancel the service.The length of the conversations (and minutes) provided above in our call logs, confirms these walls were not calls where [redacted] left messages but her concerns were answered.The Business Office

Since receiving the Revdex.com complaint, we shared documentation of the debt with the business to resolve the issueThey agreed to pay the account in full and have done so

[redacted] **agreed to the following terms governing billing;- A 12-month listing cycle from March **, of one year, that is billed in March **, of the next year;- Any request to discontinue to take effect at the end of the ongoing listing cycle; We include the quality control recording and its transcription to show [redacted] accepted those terms:- Our agent asked [redacted] about being authorized: “ [redacted] "The publication [redacted] accepted our terms, as shown by the audio conversation we are providing in attachment.Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The law in Florida is clear about requiring consent of all parties to a recording and contradicts what they are saying: In twelve states, no person may record a private communication without the consent of every party to that communicationThus, no surreptitious recording is allowed (with exceptions for law enforcement officials who have obtained warrants to make such recordings)The states with these laws are California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania, and WashingtonEleven states require the consent of every party to a phone call or conversation in order to make the recording lawfulThese "two-party consent" laws have been adopted in California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania and WashingtonRefer to Florida Statute section for the definition of “oral communication.” See also [redacted] No mention of a default to contract was made during the conversationMoreover, there reliance on a document ( the day reminder) of which there is no proof of it being sent to either the alleged "agent' or a person In fact, the email address ( [redacted] ) that they allege to have sent the invoices to and presumably the day trial period is not the employees email address and in fact is an un-monitored address used only for the setup of our website and is not a functional email addressNot using the word contract or cancelation in the conversation is misleadingUsing the words trial period and expiration would reasonably lead the employee to believe that there was no obligation or further action required to end the serviceIn order for there to be an agreement there must be an offer (clear and unequivocal) and an acceptancethe offer must include the material terms and conditionsit is clear that these are absent from in this recording Furthermore the person that answered the call clearly was not aware of the agreement they were deceived into considering which is a requirement under the law to enter into an agreementThere was never a question posed as to whether the person that answered the phone was authorized to enter into a legal agreement on behalf of the company What was instead posed was a leading, deceptive, confusing and intimidating statement designed to deceive and elicit a response of authority from the person on the other line “Of course you are authorized to make decisions regarding your company’s business listings ” Furthermore, having the authority to make decisions regarding a business listing (content, etc.), as the statement is posed, does not constitute having the authority to enter into a legal agreement In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

About the Consumer’s complaint “###-###-#### I would not have used this line to make a call out to them but instead would have used my cell phone” This is new information that we will gladly verify Our agent asked [redacted] for the phone number that she called from during the evaluation period and “###-###-####” is the number that [redacted] provided We will diligently research on our telecommunications provider portal any other telephone number that [redacted] provides to validate her claim to have called In as much as her claim is verified, we will act accordingly “As you can see from the times they presented, every incoming call was very short and obviously, I did NOT engage in a conversation with their agents except for the initial call on the [redacted] line” The initial conversation with [redacted] was on a different phone system used only for sales: [redacted] “I was asked to provide a signed RTD which requires a credit card - and I was not and am not willing to provide that information” We include in attachment a Request to Discontinue (RTD) form “This company did misrepresent the ease of using their service for a trial period and being able to cancel at any point during that trial period, and they have not been cooperative at understanding that I do not want to do business with them or utilize their services I remain dissatisfied with their service and business practices” We did not decline to accept a request to cancel during the evaluation period and that is not at issue here The issue is that [redacted] claims to have cancelled by telephone and that does not agree with the reports we obtained from our telecommunication provider It is a measure that any company would take before invalidating a contract to protect itself The Business Office

Specific questions were asked and agreed to by [redacted] to confirm the engagement as legally binding [redacted] provided every required authorization during that conversation and there were to be no other or further authorizations sought All material information was discussed and no information was misrepresented Proof of Authorization The quality control recording and its transcription where [redacted] agreed to those terms on 09-**-is attached: About the Consumer’s complaint “The company spoke with our receptionist and asked to verify business address information” The authorization was provided by [redacted] , [redacted] - Our agent asked and [redacted] confirmed being authorized: * [redacted] * [redacted] “ she figured we had an online listing and verified the information” Our agent described the offer to [redacted] as follows: - ( [redacted] * [redacted] * [redacted] “The general yellow pages rep said that it is free listing with no consequence and one that we had for years” The financial aspect of the offer was clearly established in section of our response and again in section describing the specific engagements made by [redacted] “Theysay they have a recording of us saying yes to the listingWhen in fact it the receptionists verifying that the business address information was correctnot to enroll in anything” The audio recording and documentation does not agree with the complainant’s claims “a confirmation will be emailed regarding the free listingWe never received a confirmation” The Proof Of Publishing of the Advertiser’s Listing Page was emailed on 09-**-at 10:to [redacted] The Publishing Service [redacted] [redacted] ’s engagement - Our agent explained and [redacted] understood our condition to cancel the service during the trial: - [redacted] - Our agent disclosed and [redacted] agreed to our fees and contract terms past the trial period: - [redacted] - Our agent asked and [redacted] agreed to pay for the service: - ([redacted] - Our agent asked and [redacted] disclosed their Accounts Payable billing convention: - [redacted] The complainant admits to having been provided the proof of authorization prior to the formulation of the complaint on handThe blatant mischaracterization and misinterpretation of the proof that was provided establishes that the complainant formulated their complaint in bad faith The Business Office

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted] .Sincerely, [redacted]

At this time, I have been contacted directly by General Yellow Pages regarding complaint ID [redacted] , however my complaint has NOT been resolved because They have sent us a fax with the same thing, a bill for chargesThe charges date back to with interest included thru for a total of $with the interest being accrued each day No contract has been sent and the invoices hadn't shown up to our company until A collection agency named NCSPlus Incorporated has sent notice in a attempt to collect a payment from usI sent a letter on June [redacted] and another on July [redacted] disputing the claims to this collection company in New YorkThey have a address at [redacted] **.; [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Re:#2: ###-###-#### is only an incoming line and I would not have used this line to make a call out to them but instead would have used my cell phone - which is where the messages were received As you can see from the times they presented, every incoming call was very short and obviously, I did NOT engage in a conversation with their agents except for the initial call on the [redacted] line I did call to cancel before the trial was over and it was not cancelled AND once the trial period was over, I was asked to provide a signed RTD which requires a credit card - and I was not and am not willing to provide that information As such, I disagree that they would have allowed me to cancel or I would have!!! This company did misrepresent the ease of using their service for a trial period and being able to cancel at any point during that trial period, and they have not been cooperative at understanding that I do not want to do business with them or utilize their services I remain dissatisfied with their service and business practices In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The premise of a contract results from [redacted] ***’s explicit authorization, as Co-Owner of [redacted] to advertise on our publication and agreeing to our terms and conditions.We include the quality control recording and its transcription where [redacted] agreed to those terms on 32013: [redacted] asked at 00:“ [redacted] ***?”- Our agent answered at 00:“Yes, ma’am; it is a free trial” [redacted] asked at 00:“ [redacted] ***”- Our agent answered at 00:“It’s completely up to you guys to make the decision if you want to keep the online listing or not after the trial, ma’am” [redacted] answered at 01:“ [redacted] ” - Our agent answered at 01:“No how it works we send it out to you via email or fax within hours, with an email, obviouslyThere’s going to be a link there to cancel for you guys as wellIt runs, and then days before the trial actually expires, we send you a reminder and asking you guys how you felt about the online versus the print, and also if you’d like to keep it or not, ma’am” [redacted] agreed at 01:“***” on those terms.- Our agent discussed the obligation to cancel the service during the trial and instructed [redacted] how to- Our agent explained at 02:“you’ll have the email with the link to cancel right away, ma’am, and also we send a reminder days before it expiresAnd if you want to give us a special email that’s not to be listed or whatever the case might be that’s perfectly alright, but we do have to send it out, ma’amSo you know what I mean? We do send it” [redacted] answered at 02:“ [redacted] ” understanding the obligation to cancel.- To ensure that our billing convention agrees with their accounting:- Our agent explained at 05:“So just to be clear, ***, we will send you by email or fax a confirmation of your trial listing and a reminder days before it expires like I said, for days: if you don’t cancel before the end of the trial, you’ve decided to keep the listing, which is absolutely fineIn which case, do you want to use a purchase order number now, [redacted] ***, or you do not?” [redacted] answered at 05:“ [redacted] ***” and explained “ [redacted] ”- To ensure that [redacted] was authorized:- Our agent asked at 06:“do you have the authority to list the business or to make purchases for it, [redacted] ***?” [redacted] assured at 06:“***”Before the trial period ended on 42013, we did the following to afford [redacted] every opportunity to cancel:- The Proof Of Delivery (POD) of the 30-Day Trial certificate, registered on our communications server, to have been transmitted on at 10:to [redacted] .- The POD of the 3-Day Reminder, registered on our communications server, to have been transmitted on at 9:to [redacted] Evidence of [redacted] acceptance of our terms is provided; we exercised due diligence by sending [redacted] links to cancel during the trail, and a reminder before the trial period ended either as a fax, email, call or any combination thereof.Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page.About the customer’s statement of the problem“Our firm is receiving invoices from this company we do not want their services, never saw anything in writing we do everything in writing for contracts in reference to anything”Evidence is provided that our terms and conditions were explained verbally, and accepted also verbally by [redacted] ***.The Business Office

At this time, I have been contacted directly by General Yellow Pages regarding complaint ID [redacted] , however my complaint has NOT been resolved because: General Yellow Pages, through it's collection service, NCSPlus, Inc., provided a recording and transcript by email (see attached) of what they allege to be verbal authorization to purchase ad services dating back to 2003, August and August Proof of authorization was requested during a telephone conversation on August **, 2016, with "Ben" of NCSPlus, Inc.The recording has no date and is believed not to be authentic in nature Most notable is the fact that recording appears to relate to approval for payment of a 2009/invoice but does not authorize "purchase" of any services as alleged by General Yellow Pages/NCSPlus, IncThe University's longstanding policy requires that all purchases go through a part approval procedure, which requires setting up a vendor ID We have no such vendor in our system Individual employees are not authorized to make purchases absent the approval of his/her director, supervisor, dean or vice-president In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The call was unsolicited and used deceptive practices intended to sell our company services that we did not want or need.No effort was made to confirm the authorization of the person who answered the phone with the clear intent to confuse a low level employee.No mention of a recording was made which is against the law.No mention of cost or trial period was discussed.The person clearly stated that they would let the deceptive agent know who would be responsible for payment however NO SUCH FOLLOW UP COMMUNICATION EVER OCCURED as to who would be responsible for payment.The person answering the phone can be clearly heard to be uninterested and dismissive in her responses as to the services being offered in an unsolicited manner.No email/call/letter or attempt to contact the ownership was ever made once services were not being paid, allowing the deceptive company to keep accumulating charges, late fees and interest to a company that was not able to defend itself or cancel the deceptive subscription.No mention of the monthly service was ever made which allowed a $per month fee to turn into a $invoice.No attempt was made to cancel the services once payment was not received for the many months that the services was supposedly in force.No update, log in or modification was ever made to the ad proving that our company was never aware of any agreement or services being provided In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Specific questions were asked and agreed to by [redacted] to confirm the engagement as legally binding [redacted] provided every required authorization during that conversation and there were to be no other or further authorizations sought All material information was discussed and no information was misrepresented About the Consumer’s Complaint [redacted] [redacted] [redacted] [redacted] * [redacted] * [redacted] [redacted] * [redacted] ***

Good Morning and Thank You in advance for re-opening the subject case/complaint on behalf of [redacted] vsgeneralyellowpages.comIn response to "generalyellowpages.com" forced continue subscription for services not authorized [redacted] notified in writing "generalyellowpages.com" of their ( [redacted] ) notification of discontinuation for services provided in written format accompanied with the June invoice acknowledged being received by "generalyellowpages.com" on July **, "Generalyellowpages.com" alleges forwarding a Request to Discontinue (RTD) via electronic mail on July **, [redacted] had not received the (RTD) as alleged by "generalyellowpages.com"Please note: The notification for cancellation was documented, signed and dated on "generalyellowpages.com" payment authorization form (received by "generalyellowpages.com") dated July **, In addition, as per internal procedure, [redacted] attempted, on numerous occasions, to contact "generalyellowpages.com" account receivable(s) representative(s) to verify/acknowledge Notice of Cancellation had been receivedNo effort(s) performed/acknowledgements received from "generalyellowpages.com" pertaining to [redacted] request Please note in efforts to resolve this dispute between [redacted] vsGeneralyellowpages.com, I have, on numerous occasions attempted to contact "generalyellowpages.com" representatives Richard G [redacted] and David (last name not forwarded) to discontinue servicesAfter repeated voice mail messages, neither representatives returned my telephone call(s)/request(s)In closing, as a [redacted] representative, I am declining/refusing any additional services to be performed by "generalyellowpages.com"This notification was forwarded to "generalyellowpages.com" in writing included in the June statement and acknowledged being received by "generalyellowpages.com" on July **,Thank You for your anticipated cooperation with this matter Respectfully, Michael AR [redacted] Fixed Operations Manager JL Maintenance and Repair [redacted] phone: [redacted] fax [redacted]

About the Consumer’s complaint “The General Yellow pagesspoke to an employee that had no authority to authorize or enter into agreements without the approval of the owner” We as a vendor could do no more than to ask: - Our agent asked and [redacted] confirmed being authorized: - [redacted] It is the responsibility of the employer to instruct their employees about their responsibilities [redacted] entered DLG Engineering into the engagement as the Office Manager “A very vague verbal statement was made by the employee which The General Yellow pages took as approval” Specific questions were asked and agreed to by [redacted] to confirm the engagement as legally binding [redacted] provided every required authorization during that conversation and there were to be no other or further authorizations sought All material information was discussed and no information was misrepresented [redacted] ***’s engagement - Our agent asked and [redacted] agreed to pay for the service after the trial: - [redacted] [redacted] * [redacted] * [redacted] “Never once was a written agreement issued nor provided” “no mention of cost for the service was discussed” Before the trial period ended on 72013, we sent [redacted] the following communications as opportunities to cancel: - The 30-Day Trial certificate- The 3-Day Reminder “The owner of the company was not aware of any agreement or services being provided by the General Yellow pages until emails of past due payments were discovered once the employee left her position” Their employee omitted to her management the engagement made on behalf of their company That does not constitute “lack of due diligence on the part of The General Yellow pages to confirm that the employee how they were talking to had approval from the owner amounts to negligence” “We have tried to explain the situation the them without success” The requests made by the complainant leading up to this point has been to conveniently ask our firm to assume all responsibility for their employee’s actionsThat is not a good faith, impartial nor a fair desired resolution “Additionally, the employee was recorded without her consent” Both Florida and Federal requirements governing recording conversations foresees that only party needs to be aware of the recording This is also a convenient approach to seek to invalidate a recording to avoid the engagements made in it The Publishing Service [redacted] The Purchaser The authorization was provided by [redacted] ***, Office Manager of DLG Engineering Proof of Authorization The quality control recording and its transcription where [redacted] agreed to those terms on 06-**-is attached: The Business Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The person they spoke with has limited English knowledgeAlso transcript can be manipulatedWhere is the real recording of conversation.who is mrs martin they mentioned to speak in 2015?we are anew owner since last SeptemberI send them email response saying do not need service There can't be any agreement if person don't respond by email or sign paper We have agreement by paper invoice only since I'm not at property only employee works there and they have no authority to do any agreement behalf of Econolodge In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***