New Coat Painting LLC

This email is further to a call on this day from [redacted] inquiring about the response to the Revdex.com complaint in reference; The complainant has affected a payment by way of check number [redacted] that was posted on this day, towards the account what was disputed I expect this is to signify that the difference was resolved The Business Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Our company has nothing more to add other than we've filed a complaint with the State of New York's Attorney General [redacted] General Manager In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by General Yellow Pages regarding complaint ID [redacted] , however my complaint has NOT been resolved because: The Business has had several contacts with me over the phoneThey have been caustic in nature and threatening in actions they would takeThey further sent the action to a in-house collection agency that is also listed on [redacted] as a scamAs explained earlier in my complaint they did NOTHING on their side to produce and allow me to see the proposed listing I would be getting for the trail periodThey did not respond to e-mail inquiries regarding my "listing" In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The premise of a contract results from *** *** explicit authorization, as Owner of *** *** *** - *** * *** * *** ** to
advertise on our publication and agreeing to our terms and conditions.We include the quality control recording and its transcription where *** *** agreed to those terms on 3/*/2015:*** *** *** *** *** *** *** ** *** *** *** ** ***
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*Before the trial period ended on 4/*/2015, we did the following to afford *** *** every opportunity to cancel:- The Proof Of Delivery (POD) of the 30-Day Trial certificate, registered on our communications server, to have been transmitted on 03/**/at 1:to ***- The quality control recording and its transcription showing we called *** *** *** - *** * *** * *** ** on 03/**/where:- Our agent left a voicemail message for *** *** stated at 00:as “we spoke with you on March ***, and we set up the 30-day trial listing on the generalyellowpages.com that ends on April ***Now, we wanted to know if you received the email; now, we sent the email to ***...call us at ###-###-####, only if you did not receive the emailI also wanted to make sure that you understand that the invoice for the service is only due if you keep the service after the trialThere is also an easy link to cancel at generalyellowpages.com/login.php, and that link is also in the email”Evidence of *** *** acceptance of our terms is provided; we exercised due diligence by sending *** *** links to cancel during the trail, and a reminder before the trial period ended either as a fax, email, call or any combination thereof.Follow the (or copy and paste in a browser) link *** to view the Advertiser Listing Page.About the customer’s statement of the problem“generalyellowpages.com has billed me for a service I did not authorize…”“They played back a recording of a voice saying it was mine agreeing to this serviceI told them I never agreed to this service and that I would not pay for this scam”Whatever her motivations are, *** *** suggests that the person who provided the recorded authorization was not her but did not explicitly write that.We are not the ones attempting to take advantage of *** *** or attempting to present information.The Business Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

About the Consumer’s complaint 1. “Was told that I was being provided a listing in the Yellow Pages, and that it was free for the level of add that I gotApparently it wasn't THE Yellow Pages and it was a free TRIAL” Our agent DISCLOSED to ** *** EXACTLY WHO
WE ARE and the offer at the beginning of the call: - (01:31.7) “We issued *** *** *** a 30-day free trial in the ***” 2. “After this trial period ended the company, General Yellow Pages, started to bill my company for the listing” Our agent disclosed the financial obligation past the trial period if option to cancel not taken: - (03:36.8) “if you don’t cancel before the end of the trial and you decide to keep your online listing, that’s fineIn that case, do you want to use a purchase order number or not?” ** *** (03:50.2) “No” and added “I mean, we probably will not keep the listing” We attach the documents that were produced before the trial period ended on 5/**/2013, to afford ** *** every opportunity to cancel: - The 30-Day Trial certificate- The 3-Day Reminder 3. “I didn't want the listing anymore yet they continued to bill” In December 2013, we answered an inquiry from *** *** who identified herself as the complainant’s Accountant After we substantiated the debt with the audio conversation between our agent and the complainant, *** *** stated she would ask the complainant to pay the debt and requested to discontinue the service We explained and sent *** *** the RTD formAt the time, the debt totaled $ As of that date, we had already substantiated the debt responding to a previous Revdex.com complaint 4. “I spoke with them in and thought the issue was resolved but just received a new threatening letter to pay past due feesThis most recent e-mail was sent to me on Feb *, 20**” We have spoken with Anchor Point on numerous occasions and will share any conversations we have had if requested at our client care lineIf we ever represented to dismiss the debt in any of these conversations, we will act accordingly Unless we can substantiate the claim that “the issue was resolved”, the debt remains outstanding and will continue to accrue interest until the debt is paid 5. “The[re] is a judgment against the company in Arkansas and it seems to be the same issue…” We have transparently shared all documentation leading up to the debt with the complainantThe authorization we obtained was clear and conspicuous The complainant conveniently mixes the issues here and there is no correlation The Publishing Service *** The Purchaser The authorization was provided by *** ***, Office Manager of DLG Engineering Proof of Authorization The quality control recording and its transcription where ** *** agreed to those terms on 06-12-is attached: The Business Office The Publishing Service *** The Purchaser The authorization was provided by *** ***, Owner of *** *** *** Proof of Authorization The quality control recording and its transcription where ** *** agreed to those terms on 04-**-is attached ** ***’s engagement We include the quality control recording and its transcription where ** *** agreed to those terms on 04-**-2013: - Our agent explained our condition; to cancel the service during the trial: - (03:11.6) “this is a free trial for daysWe will email you a confirmation of your trial listing and a reminder three days before it expires” - Our agent disclosed the financial obligation past the trial period: - (03:36.8) “if you don’t cancel before the end of the trial and you decide to keep your online listing, that’s fineIn that case, do you want to use a purchase order number or not?” ** *** (03:50.2) “No” and added “I mean, we probably will not keep the listing” - Our agent asked ** *** whether being authorized: - (03:53.6) “And you are authorized to make the decisions about the company business listings? I believe that you are the Owner?” ** *** assured (04:00.3) “Yes” - (04:07.8) “your ad can be seen at GeneralYellowPages.com within hoursAll our contact information can be found there as well… if you choose to cancel, you canBut the only reason we’re actually letting you try the listing for free is I believe it will benefit your business” ** *** (04:32.0) “We will see” The Advertiser’s Listing Page created was published at ***

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID ***.Sincerely,
*** ***

The timeline explaining the balance outstanding As of this day; the account balance for the first advertising year is $for the cycle from March, ** to March, ** since we received: - $by way of Check *** on April **, 2012,
- $by way of Check *** on July **, 2012, $is outstanding for the cycle from March, ** 2012, to March, ** Since we posted a payment of: - $by way of Check *** on August **, $is owed for the listing period from March, ** to March, ** After we posted a payment of: - $by way of Check *** on October **, $is owed for the listing period from March **, to March **, The current listing cycle is from March, ** to be billed $on March, ** The premise of automatic renewal Our terms were explicitly authorized by *** ***, president owner of *** *** * *** ***The contract provisions concerning ‘automatic renewal’ are published under the ‘terms of use’ on www.generalyellowpages.com and the procedures to rescind on authorization, cancel new services or discontinue ongoing services are items and respectivelyIn essence, due process was never completed and the services have not been discontinued, even up to this pointTo discontinue the service going forward The necessary Request To Discontinue (RTD) form is attached; obligatorily, it has to be completed, signed and returnedHence we will recode your account so it does not renew at the end of the ongoing cycleThe publication Follow the (or copy and paste in a browser) link *** to view the Advertiser Listing PageAbout the complainant’s statement of the problem We enjoyed a vendor business relationship while *** *** *** managed the advertising service for this advertiserRe received a call about the service from *** ***, Office manager and we provided all necessary background information including the invoice and payment history detailed above, *** *** claimed the services were canceled and would not payOur agent asked *** *** in return for any information to validate that they had discontinued this service, but *** *** became abusive towards our agents and filed this complaint instead*** *** just saw to write what she thought was necessary to be incendiary, she wrote in her complaint “this is a yellow pages scam” but failed to provide any substance to her actionable accusations*** *** even wrote “this is a service that… we did not approve nor received any advertising for” in her endeavor, and that is in spite of having been streamed *** ***’ authorization or the link above to the publication for this advertiserThe Business Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
These were statements made as to what *** ***'s role is here at *** ***. It was in no way an agreement to pay for anything or an authorization to advertise on behalf of Riverbluff Churh. These questions are being used out of context to try and collect funds that are not owed. *** *** makes no VERBAL agreement with companies we require all contracts to be in writing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID ***.Sincerely,*** ***

About the Customer’s Statement of the Problem: 1. “Business is claiming an employee authorized a listing with their advertising, with a free 30-day trial” “ The audio conversation during which *** ***’ representative authorized our service was provided
2. Employee had no such authorization to conduct business” As a vendor, we provided evidence that we did ask *** ***’ representative whether being authorized - *** *** *** ** *** *** *** ***
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* In fact, *** ***’ representative range of responsibilities is that of his employer to properly communicateIf in fact he overstepped his authority, that is an internal Human Resources matter to their organization and we are not to be penalized for such Further, *** ***’ representative had days to cancel the engagement without penalty or obligations Further to this, ** ***, speaking on behalf of *** *** ***, informed our agent that the company would pay for the service if it was not cancelled during the trial period: - *** *** *** ** *** ** ** *** *** *** *** ***
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** *** *** *** ** *** ** *** *** 3. “employee… thought he was verifying address information” How can *** *** claim that the following exchange concerns address verification? Our agent disclosed the fees and contract terms for the service past the trial period: - *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** ** ** * *** *** *** ** *** *** ** *** ** * *** ** * *** ** * *** *** ** *** *** * *** ** *** *** ** *** *** ***
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** *** *** *** ** *** ** *** *** 4. “we notified them that the charges were not valid” That is obviously convenient for *** *** to say in her attempt to evade the financial responsibility but a proper authorization was provided by her representativeAll material information was discussed and agreed to by *** ***’ representation and no information provided was misrepresentedThe premise of a contract results from *** ***’s explicit authorization, as Staff Designer of *** *** *** to advertise on our publication and agreeing to our terms and conditions We include the quality control recording and its transcription where ** *** agreed to those terms on 09-**-2013: - Our agent asked ** *** whether being authorized: - *** *** * *** ** *** *** *** ** *** *** *** *** *** ***
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** *** *** *** Before the trial period ended on 10-**-2013, we did the following to afford ** *** every opportunity to cancel: - The Proof Of Delivery (POD) of the 30-Day Trial certificate, registered on our communications server, to have been transmitted on 09-**-at 11:to *** - The Proof Of Delivery (POD) of the 30-Day Trial certificate, registered on our communications server, to have been transmitted on 09-**-at 2:to ###-###-####- The Quality Control call on 09-**-where our agent left a message with the attendant for ** ***: * *** ** ** *** *** *** *** ** *** *** * *** *** *** *** *** *** * *** *** ** *** *** *** ** *** *** * *** ** *** *** *** *** ** *** *** ** *** *** ** *** ** ** *** *** *** *** *** *** ** *** ** *** ** *** accepted our terms, as shown above in the transcripts of the conversations with our office and we exercised due diligence by ensuring that ** *** understood the steps to cancel during the trial, then sending a reminder before the trial period ended either as a fax, email, call or any combination thereof Follow the (or copy and paste in a browser) link *** to view the Advertiser Listing PageThe Business Office

This email is in regards to the consumer complaint in referenceAbout the Consumer’s Statement of the Problem “We were listed… we were given an amount and this was paid in full… from the date the check was sent and posted” We attach the actual payment we received from the customer along with the
statement they paidNotice the envelope containing their payment is postmarked in September and the statement they included in the envelope is dated IN JulyWe removed the actual check from the file we are submitting for their privacyThe customer formulated the complaint in bad faith describing having paid a current statement and being billed undisclosed chargesThe actual evidence shows that the customer paid an old statement that did not reflect the actual amount owed at the time they issued the paymentThe customer spoke with Agents and Managers and in as much as they did not agree with her, she dismissed them and she was eventually advised to write this officeThe Business Office

About the Consumer’s complaint 1. “Received a sales phone call on my business mobile phone and was asked to do a day trial on a serviceI agreed to the trial but refused to provide any bank or credit card information as I knew I did not want the service”
- Our agent explained and ** *** understood our condition to cancel the service during the trial: * *** *** ** * *** *** ** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** ** ** ** *** *** *** *** *** *** ** ***
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** *** *** *** *** 2. “I tried to call during the days to cancel the service and was told I needed to complete the REQUEST TO DISCONTINUE form which requires bank and credit card information and I again refused” Since we would be vulnerable otherwise, every transmission we send is registered with a 3rd party service providerA little like Google would step in to say that a transmission was received at a gmail.com account Following are tables of all the communications received from the telephone number(s) associated with 4***across all of our platforms
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There was no evidence of any communications from *** before her call on May ***
3. “I disputed this with yellowpages.com only to be sent a copy of transcript of my conversation on Oct*** which clearly states I would not enter into a contract or provide payment information” “I have tried repeatedly to cancel this service and am told I must pay for a year's service before I can discontinue” “I did send a payment of $back in January and AGAIN asked the service be cancelled as I was told it would not be cancelled until I had a zero balance” - Our agent disclosed and ** *** agreed to our fees and contract terms past the trial period: - *** *** ** *** *** *** ** ** ** *** *** ** *** *** *** *** *** *** * *** *** *** *** *** * *** *** *** *** *** *** *** *** ** *** ***
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The month contract term and the procedural obligation to submit a Request To Discontinue (RTD) form was explained and accepted by ** *** ** *** admits that she was provided the RTD form every time she requested to discontinue ** *** is using out of context that she opted to wait to provide payment information until after the period during which she could rescind had subsided, presenting that as a refusal of the entire agreement - Our agent said, to ensure there would be no ambiguities that a payment would be due after the trial: - *** *** *** *** *** *** *** ** * *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ***
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4. “In addition, I believe the transcript is as they indicate I refer to a ‘Bruce’ and I have no idea who or what Bruce refers toI am the sole operator of this business” There was indeed an error in the transcription we provided ** *** that was not in the actual conversation 5. “On May *, after receiving numerous phone calls and invoices from ***, I called to say that I would pay for service from October - May, but wanted the service cancelled as requested way back in early NovemberI was told a request to discontinue form would be sent but it again requires bank or credit card information that I will not provide as I do not want this service” 6. “I do not believe this business was forthright with me from the beginning regarding no charges if cancelled during the trial period as they make it virtually impossible to cancel service” All material information was discussed and no information was misrepresented ** *** provided every required authorization during that conversation and there were to be no other or further authorizations sought We would have accepted any form of cancellation request during the 30-day trial period ** ***’s entire engagement follows: We include the quality control recording and its transcription where ** *** agreed to those terms on 10-**-2016: - *** *** *** *** ** *** *** *** ***
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Before the trial period ended on 11-**-2016, we did the following to afford ** *** every opportunity to cancel: - The Advertiser’s Listing Page: *** was emailed on 10-**-at 2:to *** - Our communications server logged a follow up call to *** *** *** * *** - *** ** as follows:
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The Business Office

Following is the Proof of Purchase for the *** account *** & Collection Claim Service Link: ***
Follow the (or copy and paste in a browser) link to view the Advertiser Listing Page.Vickie Bivens Special Touch Homecare agreed to the following terms governing billing;- A 12-month listing cycle from September **, of one year, that is billed in September **, of the next year;- Any request to discontinue to take effect at the end of the ongoing listing cycle; ** *** was advertised for the 2009-listing cycle, and we contacted ** *** about payment for the listing cycle who made the engagement to pay for the service and requested to discontinue at the term of the listing cycle.We include the quality control recording and its transcription to show ** *** accepted those terms:* *** *** *** ** *** *** *** ***
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** *** *** *** ** *** accepted our terms, as shown by the audio conversation we are providing in attachment.The Business Office

At this time, I have been contacted directly by General Yellow Pages regarding complaint ID ***, however my complaint has NOT been resolved because:
We have received a fax from General Yellow pages that states we need to fill out a RTD form (Request to Discontinue) or they will again
renew the account. The form they faxed did not come through except for the top half. You also cannot discontinue even if you fill out the form if you do not pay the balance due. I have attached a copy of the fax so that you can read it.We feel that we are still taking advantage of our church
Sincerely,
*** ***

Revdex.com File No: *** | Account Reference: *** - We have reviewed the complainant's response to our letter addressing their complaint; The initial complaint and outcome Their initial complaint alleged “This is a service that… we did not approve nor receive any advertising forThis is a yellow pages scam” In our letter addressing the complainant’ accusations and insults, we provided concise information establishing a long standing advertising relationship and the links proving that we are providing advertising services The rebuttal and response The complainant’s account of the events is inconsistent with that which I have verified to formulate this response; The complainant called after receiving a collection notice, and our agent streamed *** ***’ explicit authorization to automatically renew the advertising service Ignoring that evidence, the complainant stated that they had paid the previous invoices in protest and requested to discontinueThe complainant could not substantiate any communication when it was alleged to discontinue by referencing specific communications Our agent sought to be progressive and explained that when we receive a request to discontinue, that we send a form to that end The complainant agreed to that convention to terminate the services, the form was subsequently sent after the delays for sending the formThe complainant makes a point in her rebuttal that our agent did not send the form at the complainant’s beck and call There’s a due process to bring an end to the services, and we have afforded the complainant with the means to do so The complainant embarked on a defamation campaign instead of following due process to bring the services to an end The motives and intent attributed to the complainant’s actions are associated with having initiated a campaign of defamation against our firm, these actions can be damaging in ways that can result in loss of profits, industry goodwill, defamation and any other tangible or intangible consequences resulting from consequences deemed as a direct, indirect, consequential, special or exemplary to the actions undertaken by the complainant The complainant referenced generic links and publications about advisories then writes “these articles and sites are substantiated by the Revdex.com itself and Attorney generals from a number of sites” Alleging that these institutions support the claims and representations made by the complainant against generalyellowpages.com Without limitations, generalyellowpages.com reserves the right to petition the entities referenced by the complainant as siding and supporting the complainant’s endeavor of defamation of generalyellowpages.com to take independent action against the complainant to hold accountability for making representations on their behalf The Business Office

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID ***Sincerely,
*** ***

About the Complainant’s Description of the Problem 1. “I never received a confirming email” A copy of the email we sent before the trial period ended on 07-**-is attachedl: * *** *** ** *** *** ** *** ***
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** *** *** *** * *** ** ** *** *** *** *** *** *** *** *** *** *** We do not provide a transcript but a case file that shows that specific questions were asked of *** *** and her agreeing to those questions formed a legally binding contract We do not leave any material information out of these case files as then they would be misinterpreted and interpreted out of context by would be individuals who compromise themselves not to honor their engagements towards our firm ** *** only asked ** *** (05:07.9) *** ** *** *** ** ** ** *** *** *** *** ***
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** *** *** *** That was not left out and the email was sent 4. *** *** writes to associate our firm with a scam and we ask of *** ***, from the documentation of the conversation we provided her, what in her opinion would constitute a scam since we’ve been upfront with her in every ways The Business Office Below is the documentation of the authorization provided by *** *** as Owner of *** *** * *** * *** ** Specific questions were asked and answered by *** *** to confirm the engagement as legally binding ** *** provided every required authorization during that conversation and there were to be no other or further authorizations sought All material information was discussed and no information was misrepresented We include the quality control recording and its transcription where ** *** agreed to those terms on 06-**-2016: - *** *** *** ** *** *** *** ***
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Before the trial period ended on 07-**-2016, we did the following to afford ** *** every opportunity to cancel: - *** *** ** *** *** ** *** *** *** *** *** ** *** *** *** ** *** *** *** ** *** ** *** ** *** ** *** accepted our terms, as shown above in the transcripts of the conversations with our office and we exercised due diligence by ensuring that ** *** understood the steps to cancel during the trial, then sending a reminder before the trial period ended either as a fax, email, call or any combination thereof Follow the (or copy and paste in a browser) link *** to view the Advertiser Listing Page