New Coat Painting LLC

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The premise of a contract results from [redacted]’s explicit authorization, as Owner of [redacted] - Goetzville MI to advertise on our publication and agreeing to our terms and conditions.We include the quality control recording and its transcription where [redacted] agreed to those terms on 06-**-2016:[redacted] 
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[redacted] [redacted]lem”Before the trial period ended on 07-**-2016, we did the following to afford [redacted] every opportunity to cancel:- The Proof Of Delivery (POD) of the 30-Day Trial certificate, registered on our communications server, to have been transmitted on 07-**-2016 at 12:53PM to [redacted] accepted our terms, as shown above in the transcripts of the conversations with our office and we exercised due diligence by sending [redacted]; links to cancel during the trail and a reminder before the trial period ended either as a fax, email, call or any combination thereof.Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page.About the Customer’s Statement of the Problem:1. “When I tried to call to cancel there was no answer and no answering machine to leave my message”                The only call registered with the phone number ###-###-#### is as follows:To Start Date and Time End Date and Time Duration Direction[redacted]  [redacted]  [redacted]From Start Date and Time End Date and Time Duration Direction[redacted]  [redacted]  [redacted]
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[redacted]  [redacted]  [redacted]                                [redacted] was instructed the following means to cancel during the evaluation period:- Our agent explained our condition; to cancel the service during the trial: - (07:39.6) “If you decide to cancel before the trial ends, on July [redacted] 2016, write that down, there’s two ways to cancel. Go to the [redacted] website, hit the login and cancel a trial listing button… After you hit the login cancel a trial listing button, type in your email and confirm… Now the other way you can cancel, and it might be more convenient; call us. Our phone number, ###-###-####”[redacted] understood (09:02.2) “Okay”                Our toll free line ###-###-#### is answered by an auto attendant that routes calls. There were no calls logged to    the auto attendant from the phone number ###-###-#### either.                The auto attendant transfers to a customer service by topic selection or records messages.2. “I am now being told I am locked indefinitely into a $75/month bill for advertising on their website. This was never discussed at any time”                Following is what was discussed about payment for our services after the evaluation period:- Our agent disclosed our contract terms and financial engagement beyond the trial period: - (09:05.4) “And you have 30 days to evaluate the service, and after the cost is $75 a month for a twelve month contract that renews every year until you discontinue”- Our agent asked whether [redacted] agreed to pay for the service after the trial: - (09:05.4) “You can approve to pay the service if you don’t cancel during the 30 day trial by July [redacted] 2016. Okay?”[redacted] agreed (09:37.6) “Um hum”3. “I had asked the original sales person, Jay, to send me all the paperwork explaining everything, but I never received a thing”                It is important to understand that we set out “explaining everything” during the conversation and ensured [redacted] understanding by asking and waiting for answers confirming that material terms were understood and accepted.                The email that was sent during the evaluation is attached showing confirmation of delivery in its header.4. [redacted] is conflicting in her description                 “I have tried three times to speak to anyone at GYP since September [redacted]”                                The admitting that we responded to her demand by “[redacted] [redacted] [redacted] [redacted]”                “When I tried to call to cancel there was no answer and no answering machine to leave my message”“I have tried three times to speak to anyone at GYP since September [redacted], leaving messages each time with no response”5. On August *, 2016; our agent contacted [redacted] and initially she denied having knowledge of her engagement and our agent provided the audio conversation when she enlisted and accepted our terms and conditions. After which she revised that she called to cancel.On September *, after speaking with [redacted], we sent her a Request To Discontinue (RTD) form as she stated her desire to cancel the service.The length of the conversations (8 and 10 minutes) provided above in our call logs, confirms these walls were not calls where [redacted] left messages but her concerns were answered.The Business Office.

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].   As a member of the Revdex.com, thank you for your assistance in this matter.   Ethics in business is dramatically important to us...

all.Sincerely,[redacted]

About the Customer’s Statement of the Problem **     [redacted]r”   As evidenced by the...

following, we asked to speak with the owner/manager and [redacted] confirmed to be the party designated to purchase listings. We as a vendor cannot do more than to ask:   [redacted]
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*       [redacted] confirmed being authorized and did not cancel prior to the deadline.   Their absent employee is being blamed, and we are certain that [redacted] did not represent to be authorized maliciously. This is rather convenient of the complainant to adopt that position now.  **     [redacted]   [redacted] confirmed she was designated to purchase the service on behalf the business and it is convenient for the complainant to deny responsibility.  
**      [redacted]   The service link:[redacted]8   4.     [redacted]   It is commonplace for vendors to call businesses to offer services.   We were diligent to ask whether the purchaser was authorized and the complainant’s representative confirmed so. It is not so much that a vendor “can not take the word of an employee” but an employers’ responsibility to ensure they train their employees properly.   We ensured that all material information was discussed and no information was misrepresented.   [redacted]’s entire engagement follows:   -       Our agent informed and [redacted] understood the 3-day right to cancel with no penalty or obligations: *       [redacted]
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*       [redacted] -       Our agent disclosed and [redacted] agreed to our fees and contract terms: *       [redacted] 
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*       [redacted] -       Our agent asked and [redacted] disclosed their Accounts Payable billing convention: *       [redacted] -       Our agent asked and [redacted] agreed to pay for the service after the 3-Day Right of rescission: *       [redacted]
*       [redacted]   The Proof Of Publishing of the Advertiser’s Listing Page: [redacted] was emailed on 10-**-2016 at 6:06 to [redacted]   Attached is the recording where we called (11-**-2016) to notify [redacted] the Advertiser Listing Page had been published and for the previously agreed payment: *       [redacted]
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*       [redacted]   The Business Office.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We did not receive any mailed invoice at time when due, have only received faxed statements and phone calls. We sent letter to have account verified, received no response only harrassing phone calls as letter stated verifiication must be by mail. If they can provide the information request in our letter with proof required, we would be willing to pay $599.95 to have account settled. They must send letter of closure and remove us from their system completely with no further contact.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The consumer provided new information stated as:   1.     “General Yellow Pages… provided a recording… of what they allege to be verbal authorization to purchase ad services dating back to 2003”   There was no mention of any dates going back to 2003.   The recording date is August *, 2010.   2.     “The recording… is believed not to be authentic in nature”   We do not believe that we have to address this accusation.   3.     “The University’s longstanding policy requires that all purchases go through a 3 part approval procedure” “Individual employees are not authorized to make purchases…”   The University’s representative is responsible to apply the University’s “longstanding policy”   While we agree that as a vendor, we are diligent to take steps to ensure that the University’s representative is authorized, we could have done no more than:   -       Our agent asked [redacted] about being authorized:         -    [redacted]
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        [redacted]  [redacted]               This complaint is formulated by [redacted] on the premise that the University’s Acquisitions Coordinator was not authorized to purchase.               We question the good faith of this complaint that the University’s Acquisitions Coordinator was not authorized to purchase.   The Business Office.     [redacted] Library agreed to the following terms governing billing; -       A 12-month listing cycle from August **, of one year, that is billed in August **, of the next year; -       Any request to discontinue to take effect at the end of the ongoing listing cycle;   We include the quality control recording and its transcription to show [redacted] accepted those terms: -       Our agent asked [redacted] about being authorized: *       [redacted]
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[redacted]  [redacted] -       Our agent asked [redacted] for payment of the balance outstanding: *       [redacted]  [redacted]
[redacted] -       Our agent asked [redacted] for [redacted] Library billing convention to comply: -       [redacted]
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[redacted]  [redacted]   The publication   [redacted]  accepted our terms, as shown by the audio conversation we are providing in attachment.   Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page.   The Business Office.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The person they spoke with has limited English knowledge. Also transcript can be manipulated. Where is the real recording of conversation.who is mrs martin they mentioned to speak in 2015?we are anew owner since last September. I send them email response saying do not need service.
 There can't be any agreement if person don't respond by email or sign paper.
 We have agreement by paper invoice only since I'm not at property only employee works there and they have no authority to do any agreement behalf of Econolodge 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Specific questions were asked and agreed to by [redacted] to confirm the engagement as legally binding.   [redacted] provided every...

required authorization during that conversation and there were to be no other or further authorizations sought.   All material information was discussed and no information was misrepresented   About the Consumer’s Complaint   [redacted]
 
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

At this time, I have been contacted directly by General Yellow Pages regarding complaint ID [redacted], however my complaint has NOT been resolved because
 
 They have sent us a fax with the same thing, a bill for charges. The charges date back to 2012 with interest included...

thru 2015 for a total of $3766.92 with the interest being accrued each day.  No contract has been sent and the invoices hadn't shown up to our company until 2014. A collection agency named NCSPlus Incorporated has sent notice in a attempt to collect a payment from us. I sent a letter on June ** and another on July ** disputing the claims to this collection company in New York. They have a address at [redacted].; [redacted].
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Ironically!.... since we have filed complaints with you and other agencies, we have not heard from the General Yellow Pages.I have your information, and if we do hear...

from them I will let you know immediately!Thank you for all of your help!!!Sincerely,[redacted]

The premise of a contract results from [redacted]’s explicit authorization, as Co-Owner of [redacted] to advertise on our publication and agreeing to our terms and conditions.We include the quality control recording and its transcription where [redacted] agreed to those terms on 3/**/2013:[redacted] asked at 00:43.6 “[redacted]?”- Our agent answered at 00:45.6 “Yes, ma’am; it is a free trial”[redacted] asked at 00:55.4 “[redacted]”- Our agent answered at 00:57.5 “It’s completely up to you guys to make the decision if you want to keep the online listing or not after the trial, ma’am”[redacted] answered at 01:07.5 “[redacted]” - Our agent answered at 01:11.6 “No… how it works… we send it out to you via email or fax within 24 hours, with an email, obviously. There’s going to be a link there to cancel for you guys as well. It runs, and then 3 days before the trial actually expires, we send you a reminder and asking you guys how you felt about the online versus the print, and also if you’d like to keep it or not, ma’am”[redacted] agreed at 01:33.7 “[redacted]” on those terms.- Our agent discussed the obligation to cancel the service during the trial and instructed [redacted] how to. - Our agent explained at 02:08.3 “you’ll have the email with the link to cancel right away, ma’am, and also we send a reminder 3 days before it expires. And if you want to give us a special email that’s not to be listed or whatever the case might be that’s perfectly alright, but we do have to send it out, ma’am. So you know what I mean? We do send it” [redacted] answered at 02:32.5 “[redacted]” understanding the obligation to cancel.- To ensure that our billing convention agrees with their accounting:- Our agent explained at 05:05.0 “So just to be clear, [redacted], we will send you by email or fax a confirmation of your trial listing and a reminder 3 days before it expires… like I said, for 30 days: if you don’t cancel before the end of the trial, you’ve decided to keep the listing, which is absolutely fine. In which case, do you want to use a purchase order number now, [redacted], or you do not?”[redacted] answered at 05:54.9 “[redacted]” and explained “[redacted]”- To ensure that [redacted] was authorized:- Our agent asked at 06:07.2 “do you have the authority to list the business or to make purchases for it, [redacted] assured at 06:27.1 “[redacted]”Before the trial period ended on 4/**/2013, we did the following to afford [redacted] every opportunity to cancel:- The Proof Of Delivery (POD) of the 30-Day Trial certificate, registered on our communications server, to have been transmitted on 3/**/2013 at 10:50 to [redacted].- The POD of the 3-Day Reminder, registered on our communications server, to have been transmitted on 4/**/2013 at 9:04 to [redacted].                                                 Evidence of [redacted] acceptance of our terms is provided; we exercised due diligence by sending [redacted] links to cancel during the trail, and a reminder before the trial period ended either as a fax, email, call or any combination thereof.Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page.About the customer’s statement of the problem“Our firm… is…receiving invoices… from this company… we do not want their services, never saw anything in writing… we do everything in writing… for contracts in reference to anything”Evidence is provided that our terms and conditions were explained verbally, and accepted also verbally by [redacted].The Business Office.

Since receiving the Revdex.com complaint, we shared documentation of the debt with the business to resolve the issue. They agreed to pay the account in full and have done so.

About the Customer’s Statement of the Problem 1.     “We don't want their services and they kept sending bill”   “I have wrote them email and call them letting them know we are new owner of property and we don't need yellow page services”   On 05-**-2017, [redacted]...

enlisted for our service and agreed to the following terms:   *       [redacted]
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  2.     “They call [business] [number]. And spoke with person who have limited English knowledge . We have rotating shift at front desk and they can not do agreement with them”   The authorization was provided by [redacted], who represented to be the General Manager/Owner of Econo Lodge - Harrisburg PA.   We acted with diligence to ensure the purchaser was authorized.   -       Our agent asked and [redacted] confirmed being authorized: *       [redacted]
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  3.     “This is a fraud buisness and they are out there to rob people even they don't want their services. They forcing their services by threatening people to submit case to collection agency”   Using the documentation of the conversation that we sent you, what do you feel is a cause for your dispute?   In our authorization process, we ensured that:   *       [redacted]
 
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    The audio conversation proving the engagement made by [redacted] is attached.  You’ll hear [redacted] represent being authorized to purchase as General Manager/Owner of Econo Lodge - Harrisburg PA.   The Publishing Service   [redacted]   The quality control recording and its transcription where [redacted] agreed to those terms on 05-**-2015 is attached.   -       Our agent asked and [redacted] agreed to pay for the service after the 3-Day Right of rescission: *       [redacted]
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[redacted]   To confirm the engagement by [redacted], we sent an email with the subject Listing Order Confirmation on 05-**-2017 at 10:21 to [redacted].   The Proof Of Publishing of the Advertiser’s Listing Page: [redacted] was emailed on 05-**-2017 at 2:24 to [redacted].   The Business Office.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The call was unsolicited and used deceptive practices intended to sell our company services that we did not want or need.No effort was made to confirm the authorization of the person who answered the phone with the clear intent to confuse a low level employee.No mention of a recording was made which is against the law.No mention of cost or trial period was discussed.The person clearly stated that they would let the deceptive agent know who would be responsible for payment however NO SUCH FOLLOW UP COMMUNICATION EVER OCCURED as to who would be responsible for payment. .The person answering the phone can be clearly heard to be uninterested and dismissive in her responses as to the services being offered in an unsolicited manner.No email/call/letter or attempt to contact the ownership was ever made once services were not being paid, allowing the deceptive company to keep accumulating charges, late fees and interest to a company that was not able to defend itself or cancel the deceptive subscription.No mention of the monthly service was ever made which allowed a $60 per month fee to turn into a $4000 invoice.No attempt was made to cancel the services once payment was not received for the many months that the services was supposedly in force.No update, log in or modification was ever made to the ad proving that our company was never aware of any agreement or services being provided.    
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Re:#2:  ###-###-#### is only an incoming line and I would not have used this line to make a call out to them but  instead would have used my cell phone - which is where the messages were received.  As you can see from the times they presented, every incoming call was very short and obviously, I did NOT engage in  a conversation with their agents except for the initial call on the [redacted] line.  I did call to cancel before the trial was over and it was not cancelled AND once the trial period was over,  I was asked to provide a signed RTD which requires a credit card - and I was not and am not willing to  provide that information.  As such, I disagree that they would have allowed me to  cancel  or I would have!!!     This company did misrepresent the ease of using their service for a trial period and being able to cancel at any point during that trial period, and they have not been cooperative at understanding that I do not want to do business with them or utilize their services.   I remain dissatisfied with their service and business practices. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding General Yellow Pages has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].We have not heard from the business. Thanks so much for your help with this matter. We appreciate your efforts.[redacted]...

[redacted] Sincerely,[redacted]

At this time, I have been contacted directly by General Yellow Pages regarding complaint ID [redacted], however my complaint has NOT been resolved because:
The Business has had several contacts with me over the phone. They have been caustic in nature and threatening in actions they would...

take. They further sent the action to a in-house collection agency that is also listed on [redacted] as a scam. As explained earlier in my complaint they did NOTHING on their side to produce and allow me to see the proposed listing I would be getting for the trail period. They did not respond to e-mail inquiries regarding my "listing".
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]