New Coat Painting LLC

About the Consumer’s complaint   1.     “###-###-####… I would not have used this line to make a call out to them but  instead would have used my cell phone”   This is new information that we will gladly verify.   Our agent asked [redacted] for the phone number that she called from during the evaluation period and “###-###-####” is the number that [redacted] provided.   We will diligently research on our telecommunications provider portal any other telephone number that [redacted] provides to validate her claim to have called.   In as much as her claim is verified, we will act accordingly.   2.     “As you can see from the times they presented, every incoming call was very short and obviously, I did NOT engage in  a conversation with their agents except for the initial call on the [redacted] line”   The initial conversation with [redacted] was on a different phone system used only for sales:  
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[redacted]
   3.     “I was asked to provide a signed RTD which requires a credit card - and I was not and am not willing to  provide that information”   We include in attachment a Request to Discontinue (RTD) form.   4.     “This company did misrepresent the ease of using their service for a trial period and being able to cancel at any point during that trial period, and they have not been cooperative at understanding that I do not want to do business with them or utilize their services.   I remain dissatisfied with their service and business practices”   We did not decline to accept a request to cancel during the evaluation period and that is not at issue here.   The issue is that [redacted] claims to have cancelled by telephone and that does not agree with the reports we obtained from our telecommunication provider.   It is a normal measure that any company would take before invalidating a contract to protect itself.   The Business Office.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[General Yellow Pages has not satisfactorily provided evidence that [redacted] New Orleans agreed to purchase any ads or services ads from their company.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

About the Consumer’s complaint   1.     “The General Yellow pages... spoke to an employee that had no authority to authorize or enter into agreements without the approval of the owner”   We as a vendor could do no more than to ask:  ...

-       Our agent asked and [redacted] confirmed being authorized: -       [redacted]
[redacted]
  It is the responsibility of the employer to instruct their employees about their responsibilities.   [redacted] entered DLG Engineering into the engagement as the Office Manager.   2.     “A very vague verbal statement was made by the employee which The General Yellow pages took as approval”   Specific questions were asked and agreed to by [redacted] to confirm the engagement as legally binding.   [redacted] provided every required authorization during that conversation and there were to be no other or further authorizations sought.   All material information was discussed and no information was misrepresented   [redacted]’s engagement   -       Our agent asked and [redacted] agreed to pay for the service after the trial: -       [redacted] 
[redacted]
*       [redacted]
*       [redacted]
[redacted]
  3.     “Never once was a written agreement issued nor provided”   “no mention of cost for the service was discussed”   Before the trial period ended on 7/**/2013, we sent [redacted] the following communications as opportunities to cancel:   -       The 30-Day Trial certificate. -       The 3-Day Reminder. . 4.     “The owner of the company was not aware of any agreement or services being provided by the General Yellow pages until emails of past due payments were discovered once the employee left her position”   Their employee omitted to her management the engagement made on behalf of their company.    That does not constitute “lack of due diligence on the part of The General Yellow pages to confirm that the employee how they were talking to had approval from the owner amounts to negligence”   5.     “We have tried to explain the situation the them without success”   The requests made by the complainant leading up to this point has been to conveniently ask our firm to assume all responsibility for their employee’s actions. That is not a good faith, impartial nor a fair desired resolution.   6.     “Additionally, the employee was recorded without her consent”   Both Florida and Federal requirements governing recording conversations foresees that only 1 party needs to be aware of the recording.   This is also a convenient approach to seek to invalidate a recording to avoid the engagements made in it.   The Publishing Service   [redacted]   The Purchaser   The authorization was provided by [redacted], Office Manager of DLG Engineering   Proof of Authorization   The quality control recording and its transcription where [redacted] agreed to those terms on 06-**-2013 is attached:   The Business Office.

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,
[redacted]

[redacted]. agreed to the following terms governing billing;- A 12-month listing cycle from March **, of one...

year, that is billed in March **, of the next year;- Any request to discontinue to take effect at the end of the ongoing listing cycle; We include the quality control recording and its transcription to show  [redacted] accepted those terms:- Our agent asked  [redacted] about being authorized: “[redacted]"The publication [redacted] accepted our terms, as shown by the audio conversation we are providing in attachment.Follow the (or copy and paste in a browser) link [redacted] to view the Advertiser Listing Page

At this time, I have been contacted directly by General Yellow Pages regarding complaint ID [redacted], however my complaint has NOT been resolved because:
General Yellow Pages, through it's collection service, NCSPlus, Inc., provided a recording and transcript by email (see attached) of what...

they allege to be verbal authorization to purchase ad services dating back to 2003, August 2009 and August 2010. Proof of authorization was requested during a telephone conversation on August **, 2016, with "Ben" of NCSPlus, Inc.The recording has no date and is believed not to be authentic in nature.  Most notable is the fact that recording appears to relate to approval for payment of a 2009/10 invoice but does not authorize "purchase" of any services as alleged by General Yellow Pages/NCSPlus, Inc. The University's longstanding policy requires that all purchases go through a 3 part approval procedure, which requires setting up a vendor ID.  We have no such vendor in our system.  Individual employees are not authorized to make purchases absent the approval of his/her director, supervisor, dean or vice-president.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Morning and Thank You in advance for re-opening the subject case/complaint on behalf of [redacted] vs. generalyellowpages.com. In response to "generalyellowpages.com" forced continue subscription for services not authorized. [redacted] notified in writing...

"generalyellowpages.com" of their ([redacted]) notification of discontinuation for services provided in written format accompanied with the June 2014 invoice acknowledged being received by "generalyellowpages.com" on July **, 2014. "Generalyellowpages.com" alleges forwarding a Request to Discontinue (RTD)  via electronic mail on July **, 2014. [redacted] had not received the (RTD) as alleged by "generalyellowpages.com". Please note: The notification  for cancellation was  documented, signed and dated on "generalyellowpages.com" payment authorization form (received by "generalyellowpages.com") dated July **, 2014. In addition, as per internal procedure, [redacted] attempted, on numerous occasions, to contact "generalyellowpages.com" account receivable(s) representative(s) to verify/acknowledge Notice of Cancellation had been received. No effort(s) performed/acknowledgements received from "generalyellowpages.com" pertaining to [redacted] request.       Please note in efforts to resolve this dispute between [redacted] vs. Generalyellowpages.com, I have, on numerous occasions attempted to contact "generalyellowpages.com" representatives Richard G[redacted] and David (last name not forwarded) to discontinue services. After repeated voice mail messages, neither representatives returned my telephone call(s)/request(s). In closing, as a [redacted] representative, I am declining/refusing any additional services to be performed by "generalyellowpages.com". This notification was forwarded to "generalyellowpages.com" in writing included in the June 2014 statement and acknowledged being received by "generalyellowpages.com" on July **,2014. Thank You for your anticipated cooperation with this matter.       Respectfully,       Michael A. R[redacted]   Fixed Operations Manager   JL Maintenance and Repair   [redacted]   phone: [redacted]   fax[redacted]

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Our company has nothing more to add other than we've filed a complaint with the State of New York's Attorney General.  [redacted]General Manager
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This email is further to a call on this day from [redacted] inquiring about the response to the Revdex.com complaint in reference;   The complainant has affected a payment by way of check number [redacted] that was posted on this day, towards the account what was disputed.   I expect this is to...

signify that the difference was resolved.   The Business Office.

Specific questions were asked and agreed to by [redacted] at the time [redacted] enlisted. [redacted] provided every required authorization during that conversation and there were to be no other or further authorizations sought.All material information was discussed and no information was misrepresentedA newspaper article is not evidence of the allegations that are being made by the complainant. However, if there is evidence that supports the claims made by the complainant, it would be found in the audio conversation that we provided to support our position.We invite the complainant to quote from the conversation any portion that they feel is representative of their accusations for our review.The complainant seeks nothing more than “their license to practice business should be revoked” in their endeavor to “NOT pay this company anything”The real question upon reviewing the documentation we have provided is whether that is a convenient position to evade the engagement they made.Otherwise they should not make gratuitous accusations citing libel as evidence.The Business Office.

Revdex.com:At this time, I have not been contacted by General Yellow Pages regarding complaint ID [redacted].  I am still receiving statements by fax showing the amount owed, but there has been no contact about the complaint.Sincerely,[redacted]