New Life Multi-Family Management, LLC

SO NOW YOU ARE TRYING TO COVER UP!!! I received 3 phone calls today at 4:45 pm, 4:46 pm and 5:04 pm which at those times I was working. The technician arrived around 1:00 PM today and he came back while I was working to check to make sure the hot water was working (which that was the time someone from the office called).  It shames me that African American Managers can treat there tenants anyway they want, I am willing to bet your bottom dollar if it was reverse you would want your things in your home working that I am willing to bet. And I guarantee if I was late with rent oh I would get a notice to be evicted that is for sure. I did call someone back and got voice mail.  And I would like to add I really would not have filed the complaint if the maintenance member that I spoke to on Saturday had not lied to me about coming. Yes it is a major inconvenience and what eats me up right now is that your response to this is that you made SEVERAL ATTEMPTS TO CONTACT ME  when NO ONE BOTHERED TO CALL UNTIL AFTER RECEIVING THIS LETTER FROM Revdex.com (REALLY?) you called after the maintenance crew man came today to repair my problem.  The world will hear all about Eden at Watersedge that is for sure!!!!!Thank you for fixing my problem and thank you for truly caring about your tenant.

Mrs. [redacted], First off, I definitely apologize for the issues you have been having in your home.  It’s our goal that each resident enjoy their stay with us and I’m sorry if that hasn’t been the case in your experience.  We want to resolve this for you in a manner that is acceptable for...

all parties.  I reached out to the number you provided and there was no answer and the number doesn’t allow for a voicemail to be left.  I would like an opportunity to speak with you and discuss this further. When time permits, please give me a call at ###-###-#### so we can discuss how we can resolve this for you.  I look forward to speaking with you.  Aaron J[redacted]Community Director ###-###-####

I paid an deposit and rent before moving into the place. I cleaned the place before moving out. My deposit amount would be more an $8.00 and some change.

Dear Ms. [redacted],                 I have received your complaint and would like to take a minute to respond. You have stated that you have received two 24-hour notices to enter the unit to complete an inspection for housekeeping...

issues. Please understand that we here at Eden of Whitehall had every intent to complete the inspection per the two notices that were delivered, however due to the holiday and unforeseen circumstances it prevented us from completing these on the scheduled dates and we do apologize. To also address that you have stated that your entire vacation was wasted, as previously explained you are not required to be present at the time of the inspection. I do wish to let you know that the housekeeping inspection will be completed between the time of 11AM and 1PM on Friday July 7th with myself and the assistant community director. A new 24-hour notice to enter has been delivered to the home with this specific information. I also do wish to address that you have stated a ticket for maintenance was submitted on Thursday last week for yard waste. Please be advised that per your lease agreement lawn care is the residents responsibility and it would be your responsibility to bag all yard waste is proper bags and place them at the curb for local waste pick up. Last, I do wish to discuss the desired settlement that you have stated that you are planning to vacate the home in 3 weeks. I do wish to let you know that at this time we have not received in writing your 30-day notice of your intent to vacate. Please be advised that you are still required to submit in writing a 30-day notice of intent to vacate the home. Please be aware that if you have any addition questions to please contact me at the office at [redacted]. Thank you. Jamie M[redacted]Community Director

the issue was never about paying for the treatment. This issue is that the company is fraud. We ran a search on the email address and it traces back to new life properties. I also asked the Revdex.com if they knew anything about [redacted] and they couldnt find anything on them either. As far as the mold. I made a complaint about mold on July 2nd and that was confirmed by office staff. They failed to take care of the issue when the complaint was made.

Our notice to vacate requirement is a minimum of 30 days in advance of the date to which you plan to move. Upon receiving your keys, we never received that written notice from you, as we have previously discussed. This would also be the reason that a move-out  inspection was not scheduled as...

you state you requested it in your notice. You did provide us with a screen shot of when you created the document, however it shows that this document was never printed. Regardless, this screen shot does not prove that you submitted a notice to vacate to the office. Should you have something further to confirm  that the office did receive this information please provide that to the office along with pictures and why you are disputing the charges on your final account statement, and we will reevaluate your account. As for the eviction, we did request that it be dismissed due to you paying the balance in full prior to the full eviction process being completed. This request was made with the courts and any delays in resolving that matter were out of our control.

I wanted to confirm you would definitely have the attachments for review.  Thanks.Ms. [redacted] has been a resident of Cornerstone Crossing since April of 2014, and is very familiar with the payment process and due dates for payment, including the late fee method.  Per Ms. [redacted]’s lease contract, she has not had an increase in fees since moving in nor did we change the late fee method or amounts charged when changing our notification process.  Since moving in Ms. [redacted] has also received a rental statement each month outlining the amount due including all misc fees. In May of 2016, Ms. [redacted] was notified the rental statement process was being changed to an online billing method, the first notification was on her June rental statement (dated 5.20.2016, copy provided to the Revdex.com),  it stated that “New Life Multifamily Management will no longer be sending statement after the July 1st billing.” Along with this notation the following information was also shared, “Please see additional information on this fee and how to access your account details atwww.newlifeproperty.com.” Please note the week ending May 27th, 2016, Ms. [redacted] also received a notice at her home specifically outlining the new Welcome Home Resident Portal (copy provided to the Revdex.com), which outlines the new payment methods online via the portal.  Again on Ms. [redacted]’s July rental statement (dated 6.22.2016, copy provided to the Revdex.com), the following was listed in the Property Message post, item 1 “[redacted]LAST STATEMENT[redacted] New Life Multifamily Management will no longer be sending statements”, including another reminder to access their information on the website, www.newlifeproperty.com.  Based on this information Ms. [redacted] was given ample time to call or stop by the office with questions. This portal now allows Ms. [redacted] the ability and convenience of easily accessing her rental account balance due in real time on the website,www.newlifeproperty.com, with all applicable fees included at her leisure.   If Ms. [redacted] needs assistance in setting up her information we invite her to come by the office and we will assist her in any way we can. Ms. [redacted] makes mention of having outstanding service requests as well; however we do not have any outstanding service related items on our end. If Ms. [redacted] would like to provide the details of those items we will get them addressed promptly.  Thank you.

We made the decision to not replace the carpet based on the condition of the carpet upon the move out of the previous resident. If there were stains upon move in you would have noted them on your move in condition form, and submitted the form within twenty-four hours of move in. We are addressing the pest control concern in your home, and making every effort to remedy the pest as quickly as possible. I am showing that all service requests have been completed except for  two requests that we are having contracted out. It is your responsibility as a resident to report any outstanding service request to the office. This would be the same should you have a repetitive request. As for your personal items that have been damaged that you mention below, this would be something that you would report to your renter's insurance should you have it.

It was over 3 1/2 years since they were replaced - due to normal wear - heat, sun, extreme cold the top tab of the slats break - there is no damage done to the blinds except for the fact that they break - snap off at the top. They do not do normal repairs to anything at this complex with us having to complain over and over again. I have even had to call the health dept on them before. I have lived here since 1998 and they have never once painted, replaced up stairs carpet, no upgrades at all. The only downstairs carept and tile was replaced was due to several water leaks not only from my apartment but from both neighbors. I do not feel that I should have to pay for something that should covered under normal wear of 3 1/2 years of weather, continious opening and closing of said blinds.

Mrs. [redacted], Maintenance responded promptly to address the leak issue. After inspection of the issue and an attempt to make the repair we hired a professional roofing company to perform the work. The company has been out several times and claimed to have repaired the issue. As we understand this has...

been an inconvenience to you and your family due to the time taken to remedy the problem and the issue still persists .  We have already relocated you to another home, and if you have any other issues please call the office so we can address them as needed. Thank you,

As we previously stated several members of the staff spoke with you,
and addressed your concerns. However, you still wanted to move, and submitted
your keys to the office. We will continue to uphold you to the lease agreement
that you signed as you did not fulfill your portion of the agreement.

I am rejecting this response because: [redacted] never stated to me that my application was falsified nor did she ever mention anything about an eviction. She only ever claimed she was not able to get a response from [redacted]... even the letter she sent which I attached below did not state that.. SO this is the first I am hearing of that. So there was never a communication to me about an eviction or questioning that. And I was never EVICTED from [redacted]. So there was no misunderstanding or miscommunication from me. [redacted] failed to properly disclose and the [redacted] still contends there was never any communication from [redacted] to them.

Nothing has been settled in this situation. My initial email to Ms. P[redacted] simply asked questions about the original billing statement that still have yet to be answered in any way. when I called Ashton Pines on Monday 10/12/2105 I was informed by Lynn to email Ms. p[redacted] with any questions I may have she neglected to tell me she was out of town. When I called back on Wed 10/14/2015 I was told by Ms. [redacted] herself that she was out of town and just getting back to the office but she could not discuss anything with me over the phone. At this time she did not specify that my email was taken as me contesting the original billing statement or that she had 10 days to respond to it. When I called Friday 10/16/2015 to check on My rental verification's I was informed by Lynn that the verification's were received and that she filled out what she could and that they were sitting on Ms. p[redacted]'s desk. After I filed this complaint with the Revdex.com I called what I thought was the corporate office to see if I can simply get someone to talk to me and spoke to someone by the name of Jamie. After speaking with Jamie and explaining the situation she apologized for the hassle I was going through and miraculously received a phone call from Ms. [redacted]. She at that moment informed me that she has 10 days to respond to my initial email as she took it as me contesting to the original billing statement. That she was out of town and that she was handling things upon her return in which they were received. She also stated that my revised billing statement would be put in the mail by the end of the day and that my rental verification's would be faxed back to the rental offices by the end of the day as well. Then a couple hours later I checked my email and she had stated something totally different. That my revised bill would be placed in the mail by the end of Monday 10/19/2015 and that my rental verification's were sent to Mr. H[redacted] that he will complete them and then forward them back to the leasing office where they were from. Which brings me to his response to my claim. When he spoke to me about the 3 day notice. I had no Idea what my rights were as a tenant and after going through this process I know I should have stayed and fought. however as a single parent with 2 small children, working full time, and school part time I was scared. Mr. H[redacted] did not help the matter as he informed me that they have no police report, arrest record, video tape, or pictured evidence of the accusations made against me. but that "He does 700 evictions a month and his (witness) who filed the complaint provides him with enough preponderance of evidence for them win" if I did want to go to court. When I informed Mr H[redacted] that I had already moved he very quickly changed his tune instructed me there was no further need for court stated that I should turn my key in and give the rental office a forwarding address and that if I have any questions regarding that I should contact that rental office. So it is very funny to me now how now it is different. Im the email I am going to attach you can read Ms. [redacted]s response on Friday which contradicts the instruction of Mr. [redacted] in his response to my initial claim. Bottom Line I want this to be over and move on. However it has turned into some back and fourth spat. Im made to feel as if I am doing something wrong for asking a few simple questions about a billing statement and asking that my rental verifications can be filled out and faxed back to a rental office that I am trying to secure and apartment with to provide housing for not only my self but my children and to get it done with out if taking a week so that I can ensure a deposit and know that I have that security. Why should I have to wait a week or even 3 days for responses to questions in an email? Why should I have to be intimidated by an attorney because I wanted answers to those questions in a timely manner when absolutely nothing has been explained to me in the first place. Now I have to wait for my rental verification's to be filled out by this attorney and be faxed back to my new leasing office, a paper that literally takes someone 10 min to fill out and fax? Why? I will not close this claim until I receive the billing statement in the mail for the second time to ensure that it is right and my verification's are faxed to my potential leasing office. That I hope are not sent with any type of opinion toward myself or further slander of my name/character from Mr. H[redacted]. I have not done anything to anyone in this situation except for ask questions about money owed, some instruction or note of progress regarding the matter and for my rental verification's to be faxed back after being held up for now what makes more than 72 business hours. I will not feel wrong or intimidated-as if I am wrong for simply wanting to get things done and move on from this situation or asking questions about money owed.

Upon  recieving Ms. [redacted]'s complaint from the Revdex.com a member of our office team contacted her with an address for her upcoming move in date.  Ms. [redacted] complained of a lack of communication on our end, to which we believe we resolved promptly once brought to our attention.  As of...

November 16th, 2016, Ms. [redacted] moved in and today, we spoke again by phone and I confirmed everything went well and she confirmed that was correct.

Ms. [redacted],  After reviewing your account I do see that you were denied due to owing two separate utility companies that total a balance over $500.00.  On your application you answered "No" to the question "Do you currently owe a balance to a utility company that would prevent you from...

transferring utilities in your name?". Due to this you falsified your application, the application was denied, and you forfeited the initial deposit that was paid. I do see that your denial letter states you were denied due to credit history unsatisfactory. Should you pay the balances in full within thirty days from your denial we can resubmit your application. Please let us know should you need anything else.  Best Regards,  Melissa E[redacted]Community Director

Ms.
[redacted],

As we
have previously stated, we are unable to discuss information regarding the home
as you are not the lease holder. However, we have been in contact with the lease
holder.

Best
Regards,

[redacted]
Community Director

During the move in process a walk through was completed with
one of our Resident Managers, [redacted], all of your concerns were noted at that
time on the move in check list (i.e. minor carpet stains, phone jack in
bedroom, stains in tub, sink cracked, damaged trim & lifted trim)....

Later
that afternoon on the day of move in we also had the carpet company come out
and make a small repair/patch to one of the areas of concern, we also had our
Maintenance Supervisor come to your home and repair the phone jack in the 2nd
bedroom. In regards to the other items mentioned, these were noted on the check
list; however they are not items in need of further repair but things you would
not be charged for at move-out but are in good condition and therefore not
being replaced.
 
In regards to the refund of all move in money, the Welcome
Letter and the Rental Application states "all approved applicants forfeit
all monies paid if they fail to take possession of the apartment". Jason
and [redacted] representatives of Eden at Caleb's Crossing offered you the option of
being placed on the wait list until another location opened up, they also advised
that should you choose to decline moving in the current apartment or being
placed on the wait list that all money paid would be forfeited, this would
include deposits. Based on this information, you chose not to take possession
and forfeited all monies paid.

I apologize for the delay in addressing your request. We do have a technician going over to your home today, July 8, 2016 to look into this concern. We will make sure that we follow up with you on the status of your request. In the future should you have any concerns that you feel are not being...

addressed timely please feel free to contact the management (Brandi A[redacted], Mike M[redacted]y, and myself, Melissa E[redacted]) team along with your resident manager (Renan M[redacted]). You may deliver a notice to the office via the drop box or mail, or you may email us. You will want to include all of us to if you choose to email us. Our email addresses are [redacted]@newlifeproperty.com, mm[redacted]@newlifeproperty.com, [email protected], and me[redacted]@newlifeproperty.com.

Ms. [redacted],  While reviewing your file we found that you did give notice in late June 2013; however you did not pay for July 2013 rent or submit keys to the rental office as required. Therefore, an eviction was filed in July 2013. The eviction should now show as a dismissal, as we found the...

unit empty upon inspection after filing. As for the balance owed, you stated that you included the amount in a bankruptcy in 2016. To date we have no record of being included in that bankruptcy, therefore the balance is still being recorded and we are attempting to collect the balance due.    Best regards,  Melissa E[redacted]Community Director

Ms. [redacted],We have no record of calls or written requests for service for your home since June 7th, 2016.  A that time there was no mention of the concerns you reference in your complaint. However service requests have now been noted for the maintenance team and will be promptly addressed...

beginning tomorrow, Friday, October 28th, 2016.  Thank you. Melissa M[redacted]Regional Director