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New Life Multi-Family Management, LLC

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Reviews New Life Multi-Family Management, LLC

New Life Multi-Family Management, LLC Reviews (301)

What is and has been requested is the Oven, the kitchen light,bedroom light, and the tub. If all of this can be handled on Friday that would be absolutely great being as it was requested longer than a year ago.

The apartment that you were
assigned was in good condition and ready for you to move into. If you had
request that needed to be address these would have been addressed in a timely
manner. You did not take possession of the apartment therefore your deposit would
not be refundable.

Ms. [redacted], I have reviewed your account, including your service request. I see one request that was for your basement flooding, and I am showing that it was completed the same day in April. I see one request from September pertaining to a washer hose asking that it be removed because it was...

from the previous resident, and does not function properly. The request was submitted on a Friday, and was completed the following Tuesday. I have looked into the pest control concerns that you have stated, and have found that we did have pest control set traps for your building. The traps have been checked daily, and there have been no animals. Please note that we do not always need access to your home when setting the traps, and that we are actively working with pest control to rectify the concern. If at any point your were/are dissatisfied with the service you are given please, please let the onsite staff know. You can do this by calling the office, mailing a letter, placing a letter in the drop box, or emailing the onsite management team. You would want to include myself at [email protected], Mike McNerney at [redacted]@newlifeproperty.com, and Brandi Alverson at [redacted]@newlifeproperty.om. Thanks, Melissa E[redacted] Community Director

TMs. [redacted], You had several conversations with the office between the incident and the day you vacated the apartment. During these discussions management outlined what would take place, and why you received a 3 day. The 3 day was due to criminal activity that took place on property prior...

to the incident that you mention in your complaint as well as for having an unauthorized occupant in the home. Per the lease agreement, all concessions must be paid if the lease agreement is not fulfilled. I know you are currently in contact with the office in regards to questions on your final account statement. Please continue to communicate with the office in regards to any questions that you may have

I do show
that we have completed all your service request in the system. I will also make sure that
you are put on the schedule to be treated by pest control next week. Please let us know if you need anything else.

All the inconveniences I had after the first treatment happened because of the negligence, carelessness and unprofessionalism of the Avalon Place apartment office staff members. That has nothing to do with any treatment done to take care of the bug infestation. That was solely happened due to the unprofessionalism and negligence of the staff at Avalon place apartment office. I never had concerns with paying for the heat treatment. Please note that I'm the one who came and informed about the bug infestation at the first place and requested for a heat treatment at the earliest date possible. Now that they have done a second heat treatment for free of charge and found no bug activity at the post inspection today, I'm ready to pay the $450 for the treatment. But it does not justify how Avalon place handled the problem. As I mentioned in my complain, the apartment office staff continuously lied to me several times saying that they have scheduled a second treatment date for my apartment as the first treatment didn't solve the problem. Let me tell you why I say they lied to me. Here's an incident happened on the 21st July 2016. My second heat treatment was scheduled for 22nd July 2016 and I received a notice from the Avalon Place apartment office on the 20th July 2016 saying that my apartment will be treated on "Thursday, 22nd July", which seemed to me a mistake as Thursday was 21st of July and I was told initially that my apartment will be treated on the 22nd. So I called the apartment office on the evening of the Wednesday, 20th July to check whether it was a mistake or they are going to send someone in to treat the apartment on Thursday, 21st of July. When I called the apartment office, I told them who I am and what my apartment address is and asked whether [redacted] is going to treat my apartment on 21 of July, and the staff member who answered the phone confirmed that they are going to do the treatment on the 21st Thursday. I told her that it was scheduled on 22nd, but she confirmed that it will be taken care of 21st. So I cleared all my items as it is required by the instructions sheet provided by the apartment office when they scheduled the second heat treatment date. However, [redacted] pest control did not show up on my apartment on the 21st July morning as scheduled, so I called the apartment office and checked with the staff whether they will be at my apartment (I gave her the apartment address). They confirmed that [redacted] will be there anytime on the 21st July for the treatments. When I left the apartment, I noticed that [redacted] is treating two other apartment units in blocks [redacted] and [redacted] in [redacted], which belongs to the Avalon Place Apartment Community. So I went there and talked to the exterminators who were there to check whether they would come to my apartments for the treatments. There were two exterminators and both confirmed that they will not be coming to the apartment for the treatment and the ones they were treating at that time were the only ones that they are going to treat them on that day. They also explained me how they get to know which apartment to treat on a given day. Upon arrival to the apartment office, the office staff members at Avalon place will tell them which apartment to treat and hand them the keys to enter to the apartment. On the 21st of July, they were told by the apartment office that they have to treat the two apartment units at the blocks [redacted] and [redacted]. This clearly tells that the apartment office knew ahead of time that [redacted] will not be there on the 21st July to treat my apartment. However they continue to lie to me, when I contacted them saying that my apartment will be treated on the 21st. Now this also says that whenever I call the apartment office to check with them whether the exterminators from [redacted] would show up at my apartment for treatments, they knew that whether they would show up or not, as they are the ones that tell the exterminators which apartments to treat on a given day.Here's the timeline of the story so far.1. On 14th of June 2016 - I noticed my apartment is contaminated with bed bugs.2. On 15th of June 2016 - I informed it to the apartment office and they referred me to [redacted] pest control. They scheduled me for a hear treatment on 28th of June 2016 as it was the earliest available date.3. On 28th of June 2016 - Heat treatment was conducted by an exterminator from [redacted]. I gave him all info I had about the seriousness of the contamination and he advised me to enter into the apartment after 6.00 PM on the same day. He further told me that he will visit my apartment in a week for the followup investigation.4. On 29th of June 2016 - I entered into the apartment around 1.00AM in the morning and went to bed around 4.00AM. I found bed bug activity on the bedroom wall around 9.00AM and captured two live bed bugs. I showed them to the apartment office. I requested them to contact [redacted] immediately and schedule me for a second appointment. The person who had a look at them (I don't know her name, she sits to the left of the room when you enter to the office through front door, in the 2nd row) told me that she would contact [redacted] pest control on my behalf for the get back to me in few hours, but didn't get back to me for two days.5. On 30th June 2016 - At 10.57AM on, I sent an email to Ms.[redacted] explaining the situation and complaining that anyone from the apartment office didn't get back to me yet. (I didn't know Ms.[redacted] is no longer working with you until 12th July 2016). At 12.44PM, the same person who handled my request on 29th of June 2016 contacted me and let me know that [redacted] would show up at my apartment on the 5th of July 2016 for the treatment.6. 5th of July 2016 - [redacted] didn't show up for the treatment.7. 7th of July 2016 - I contacted the apartment office at 10.46AM over the phone and informed them that [redacted] didn't show up. Apartment office confirmed me that my apartment will be treated on the 12th of June 2016. I told them that the difficulty I'm going through due to their negligence and they guaranteed that the apartment will be treated on 12th of July 2016. I also requested to fix my living room blind and they said they will send someone in. I wrote a second email to Ms. [redacted] explaining the situation on this day at 11.26AM.8. 12th of July 2016 - Called the apartment office to check whether why [redacted] is late to show up at 9.54AM. Christy answered the phone and said that they will not show up as I was not scheduled for that day. She said I will be scheduled for the Tuesday which was 19th of July 2016. I told her that I was told the same a week ago and requested your information. I got to know that Ms.[redacted] is no longer working at the Avalon Place Apartments. I filed a complaint to the Revdex.com about this situation as no one was taking any action from Avalon Place Apartment at that time. I emailed you about the situation. You admitted that the staff members have not performed their duties as they required to and offered to schedule a new date to the heat treatment at your earliest. My living room blind was not fixed yet.9. 13th July 2016 - Signed the heat treatment form and handed over to the apartment office in the morning. Collected the living room blinds from the apartment office around 5.45PM and installed it myself.10. 15th July 2016 - Jessi came back to me with new dates for the heat treatment. The new date is 22nd July 2016, followed by two follow up visits scheduled for 28th July 2016 and 11th August 2016. Jessi is working on providing compensation for tenants for the difficult time they had to undergo due to the negligence of her employees.11. 19th July 2016 - Got a response from Avalon Place via Revdex.com and got the same response from an email via Jessi at Avalon Place.12. 20th July 2016 - Got to know that my appointment is on 21st July 2016 and the Avalon place office confirmed it.13. 21st July 2016 - Called the Avalon place apartment office to check whether the exterminators will come to treat my apartment. They conformed [redacted] will treat my apartment on the 21st. Talked to [redacted] exterminators who were treating two units at [redacted] and [redacted] and got to know that they have not been told to treat my apartment on the 21st July by the Avalon Place Office. They further confirmed that they can only treat the apartments that the apartment office ask them to treat. This confirmed the fact that the apartment office knew that my unit would not be treated on 21st of July, but they lied to me saying they will treat.14. 22nd July 2016 - Called the Avalon place apartment office to see confirm whether my unit will be treated on the 22nd as initially scheduled and Jessi, who is a community director told me that it will be taken care of. She telling me my apartment will be treated on the 21st was a mistake. But when I told her that they confirmed it two times knowing that it will not be treated, she told me that I was informed by her via email the correct date and I should be communicate directly with her in the future, nit her staff members. She does not want to take what happened seriously. My apartment was treated for a second time on this day.15. 26th July 2016 - A note was left at my door saying that [redacted] will be coming to treatments on 16th June 2016, which is a day that is already passed. Another careless mistake by the apartment office. When I informed about this, they sent me the corrected nortification.16. 28th July 2016 - The post inspection was carried out by [redacted] pest control.I have already attached the email conversations I had with Jessi about this whole situation. I had to go through all the trouble simply because Avalon Place Apartment Office Staff did not take my matter seriously, did not scheduled the appointments when I asked them to but they continue to lie to me saying they did (this happened 3 times). Then they lied to me again saying that [redacted] will come to treat my unit on 21st July knowing that they asked [redacted] to treat two other units in [redacted] and [redacted]. This clearly shows the problem is with the Avalon Place. For the weeks that I could not live my regular life (please see my earlier email for explanation) I request a compensation from Avalon Place Apartment. I request them to not to charge me rent for those time periods as I could not live at my place as I usually would live. This is completely due to their negligence, unprofessionalism and lies they told me. As they suggested, I don't want to refer to my renters insurance to sort this matter out as it is nothing to do with my renters insurance.

Ms. [redacted] notified us of the following service requests on August 26th, 2016, the "refrigerator and freezer both are not working",  "the oven is not turning on", and "the vinyl floor and hallway flooring is warping".  Maintenance responded to all of these requests, the refrigerator was...

found in the off position when maintenance arrived, therefore maintenance turned it on and let it run and a second technician then checked on the refrigerator to confirm all was working.  The oven was replaced the following week.  In regards to the ceiling in the bedroom, we have no record Ms. [redacted] reporting this concern to the office; however a service request has been placed for this issue and will be addressed this week along with the flooring in the kitchen and hallway area.  Thank you.

Ms. [redacted],             In response to “The pest  issue has been going on since october 2014 between roaches,  bees” we are currently working with the licensed pest management team whom has stated that per their last visit on November 18th there was no report of a pest control issue in the home. In addition to we have scheduled for a follow up service to be completed on December 2nd. Also after review of the history this is the first time we have been contacted with this issue since April. We have a report of the home being inspected and treated several times since October 2015 and have an all clear report on 5 different occurrences.  The last time we received a report of a cleared status was on November 18th 2016 and they reported no pest control activity was found in the home. Also, in October of 2015 we have a “no bee activity” report and we have not been contact since in regards to this issue.             In addition,  you have stated that “There is still mold growing on the shower that maintenance just put chaulking over.” in response to this we have the documentation that this was reported to the office on November 22nd and maintenance completed the work the following day, as far as treating the walls for mildew prevention and also completed a caulking on the tiles around the tub area. There is no report of actual mold growing on the shower tiles in fact this was noted to be household mildew which is prevented by regular cleaning and proper ventilation. Our maintenance technician reported that on the day this work was completed he spoke with [redacted] whom was concerned that the tub needed to be recaulked and stated there was no concern for mold. We would be happy to resend maintenance out to reinspect the tub if you so choose please contact the office.   Thank you,

Greetings [redacted], First, we thank you for your tenancy of over the past year. Both the Assistant and Community Directors have received and reviewed your dispute and we would like you to be mindful of the following things: Your original Final Account Statement that you received in...

the mail was a preliminary statement and subject the change.You, indeed, paid your entire rent for the month of June 2016. However, you turned in your keys 2 weeks early (on the 15th of June). We moved you out of our system at that time. Our system automatically prorates your rent down to the day that we’ve moved you out. The charge for “Rent After Move-Out” is valid. I’ve included more details in the summary below.We pulled your move-out photos and your move-in condition report. We agree with your dispute in regards to the carpet and will be reversing these charges. Your tub had heavy soap sm, discoloration and staining that was cleaned by our contractors with bleach and other household cleaners. We will not be amending this charge. Our accounting software somehow double billed you for each of your charges. As you can see from your revised Final Account Statement, each of your items are popping up twice as exact duplicates of each other. We’ve removed those duplicates.I can see from your signed Forbearance Agreement and accounting ledger that evictions were filed upon you in June 2015. Those charges were reversed. I apologize that they’re still popping up on your background. I’ll be reaching out to our attorneys today to remove that claim. Please allow up to 30 days before that pulls from your background. If it’s still showing after that timeframe, feel free to reach out to us. Your Final Account Statement has been revised. We will be issuing you a refund in the amount of $589.00. To further my response in the item above listed 1.A, your deposit was $699. We are not amending the charges for the bathtub ($30) nor the kiltz paint on the walls ($80). Your total charges total: $110. Your total deposit ($699) minus the cumulative damages of $110 totals your refund of $589. If you have any questions, please let us know, and we apologize for the inconvenience. However, in the future, if you have questions/concerns, please reach out directly to our office. We received your dispute via e-mail for the first time today, which was the exact same time that we received this Revdex.com complaint. We would have been happy to remedy this for you if we had been given the chance. Thank you!

I do apologize that you are experiencing issues with your apartment. We would love to assist in a resolution and have taken the time to review all of the information above.  In February 2016 you made us aware of the ceiling leak in your home at which time our contracted construction team came...

and made the necessary repairs. Since that time we had no further knowledge that there was another issue with a ceiling leak until August 2016. We have a work order in our system that indicates a member of our internal maintenance team responded on August 16, 2016. Upon investigation it was found that we would need to again contract this work out to our construction vendor for repairs. You were promptly added to their schedule. You have had internal conversation with our staff, on October 5, 2016, that expressed to you via email that we understood your frustration in regards to your ceiling and expressed its urgency. It was also stated on October 5, 2016 that our office had left another message with the construction vendor in regards to this issue and that we would update you when we have further information. On October 11, 2016 a member of our staff reached out to you via email to update you in regards to this repair. It was stated that the construction vendor had supplies on order for this repair and were waiting for their arrival. It was advised to our office that repairs would start this week of October 10, 2016, however, it seems that the supplies took longer to get in than anticipated. The construction vendor has informed us that the materials should be in no later than the end of this week therefore, they would hopefully be able to start repairs the week of October 17, 2016.             As for pest control, you notified our office the week of August 22, 2016 in regards to bugs in your basement. You were scheduled for treatment/ inspection on August 26, 2016. On this day of inspection the certified pest control company indicated on his notes that bed bug activity was found in both bedrooms of the unit. The second week of September our pest control vendor stated that they would be able to complete your heat treatment service on September 29, 2016. On September 14, 2016 our office sent you the information on the heat treatment to sign and return. You visited our office on September 23, 2016 with a letter that stated you were refusing treatment, that you had hired an outside vendor, and that you would be deducting $215.00 from your rental payment here due to the amount you paid to a contractor you privately hired. As promised the issue was escalated up the chain of command to ensure that this issue was properly handled. Our pest control vendor re-inspected your unit on October 7, 2016 an the technicians notes indicated that you would only allow him to take photos of the corners and the bed bug spotting. He also documented that he found the spotting in the living room and bedroom and that the inspection took 35 minutes to complete. He clearly indicated that you did not allow him to address every area of the home nor did you allow him to properly document his findings.  As you had expressed in writing and to our office verbally that you would not be paying your rent in full, you were told that our office does not accept partial payments and would not be able to accept rent unless paid in full. On October 4, 2016 you reached out to a member of our staff via email stating that you had attempted to pay through our online portal. You were provided a response on October 5, 2016 letting you know that we do not allow residents to pay with check or online after the 4th of every month and if you paid your rent in full within 24 hours of the email correspondence our office would reverse any late fees on the account. You failed to pay nor did you follow up with our office until October 11, 2016. On this date it was again expressed to you in length why we could not allow you to pay online and that you would need to pay with a money order in full for our office to accept your rental payment. At this time our office will not be reimbursing you the $215.00 you have requested as you privately hired someone that was not approved through our insurance company in the event damages or injury occurred during this process. Our office was also not made aware until September 23, 2016 that you had a discrepancy with the findings involving our contracted pest control company. Our pest control vendor also indicated to our office that they have photos on file from their first visit along with the bagged bed bugs they removed from your home. In addition, you were not cooperative with the second inspection and would not allow our staff to accurately assess your home in order to confirm or deny the presence of bed bug activity in your home.               As for the work order in regards to the flooring, you had emailed a member of our staff in regards to this issue on October 11, 2016 and you received a response in regards to this work order on October 11, 2016 informing you that the work order was entered and to expect that this repair would be made after the roof is repaired.             Our office is always willing to speak with you in regards to any issues you may be experiencing with your apartment as this is what we are here for. Please feel free to continue to email us in the future with any issues you may have.   Thank you,

Ms. [redacted], Please be advised that this balance has been written off and your account is closed.  This is no longer considered a balance due.  Likewise, the balance on the account was not previously sent to our collection agency and therefore, is not part of your permanent credit history.  Any and all rental verifications have been completed on your behalf and returned.  Thanks,

After giving the situation and circumstances more thought after our conversation, as the Community Director I did not see a reason to involve the Regional Director as her response would have been the same that I shared with you during our call. I inadvertently failed to inform you of that decision...

for which I do apologize for the inconvenience. During our phone call, you mentioned the conversation you had with Lynn and later with Mary. In Lynn’s initial correspondence with you, she informed you correctly that you would need to submit keys, parking permits, pool band and rent payment at that time to avoid being charged back all concessions received. This is because you were terminating your lease early. She called you after receiving all of those items because the postdated check was not sufficient. Payment was due in full at the time you turned over possession of your townhome. A current date was required on the check, cashable immediately. When you called back and discussed this Mary and asked to postdate it, despite what Lynn’s message to you was, she unfortunately informed you incorrectly. Lynn later contacted you again to request a new check which at the time you mentioned the funds would not be available until October 1st. When you shared all of this with me, I apologized for any miscommunication or misunderstanding and also mentioned that I would use this as an opportunity to coach, further instruct and refresh Mary regarding the policies that pertain to non acceptance of post dated checks. During my conversation with you, I referred you to a few different places within your lease and addendums to remind you of the stipulations when a lease is terminated early and also a section that indicates oral agreements are not sufficient. Please see the attached addendum and lease document that specifies “No representations oral or written, not contained herein or attached hereto, shall bind either party, except any attached addenda. The Landlord or the Landlord’s agents (including management personnel and other employees or agents) do not have the authority to waive, amend or terminate the Lease or any part of it and do not have the authority to make promises, representations or agreements which impose duties of security or other obligation on the Landlord’s agents unless done in writing. Please also note the attached Rental Concession Addendum that states when and why concessions received are charged back to the resident. Termination of lease early, without payment in full is failure to comply with all terms and conditions of the lease and therefore the reason you were charged back. Please also refer to the Final Account Statement that was mailed to you that shows you were not charged rent for October since the apartment was re-occupied. We do not collect double rent. In regards to the pest control issue you mentioned at move out, we were not previously made aware of a pest control issue by you or we would have scheduled our contracted pest control company to provide service. That issue has been addressed since you made us aware. Your check dated October 1st is still being held in our office because I could not cash a postdated check and at that time you mentioned disputing the charges. At this time, there are no adjustments that will be made. If you would like to make payment arrangements with our office, you can do so in writing via regular mail and/or email according to our payment policy. Please contact us directly if that is what you are choosing to do.

After reviewing your file we have found that your deposit will be returned to you. The payment will be mailed to the address that you provided on your application. We apologize for the confusion. Best Regards,  Melissa Ev[redacted]

Revdex.com: yes the notice was given to me twice to sign.  Either way the first time I received it the heat treatment Dat was always 12/19/16 over 30 days as the reasonable time frame.  Doesn't matter when I signed it as long as it was before 12/19/16. They just needed my consent to do it.  So that has nothing to do with the issue.  Now their Pest control policy states nothing about being able to make this situation right and at least credit my rent account something for all this trouble of having to wait over a month for treatment and me having been told by the rental office which I have voice recording of to treat myself and they told me I had to "do what I have to do" to make myself feel better about staying in the apartment while it was infested.  It took over 10 days for anyone to answer the phone at the rental office or respond to my voice mail.  I have had mostly email contact with the property manager because no one will answer the phone at the rental office no matter how many times I called.  They told me I'm not allowed to enter the rental office and to only call and email until all treatment and inspections are done according to their policy but by law I can go to the rental office.  My neighbor had went to the rental office with his mice infestation complaints and the property manager bribed him with a gift card to write a good review for them on the Internet.  They are slum lords. Our hallways are trash and everything is falling apart and the smells are horrible.  I spend a lot of money to treat and all I'm asking is some kind of rental credit to my account because they have put me in a tight financial situation yet they expect their full amount of rent every month.  And I'm only here will about February.  They sent anoy her letter for an inspection and to bring a dog to sniff out certain typea of bugs.  I was home all day and when those days came no one came to my apartment.  Then the property manager called me that night and said they found activity in my apartment.  I asked they how if they never came in.  She said they told her they did.  They lied.  The property manager did nothing about it.  I attached a screen shot of an email showing again where she lied and told me my apartment was heat treated on 12/16 when it was treated on 12/19.  
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is unsatisfactory to me.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I am beyond grateful for you all getting this taken care of. The maintenance guys rock and happened to chase out a second raccoon!!!Again, a huge thanks!!!

Hello, this email is my response the to the message received from Ms [redacted] at New life properties. My issue still stands and my complaint remains the same. I'm actually appalled that Ms [redacted] would say that Ms [redacted] spoke to me considering the fact that when I attempted to set up a meeting with her, I was told that she was too busy with other more important obligations to keep her word and have a civil conversation with me about the issue at hand; [redacted] being the messenger. Yes [redacted] explained to me the process of ending a lease early, also telling me that would be charged daily until I turned in the keys and my response was that I would be contacting the Revdex.com, Attorney General and multiple news stations regarding the issue because I refuse to be victim to the unprofessionalism of this company and it's employees.  As far as the move in check list, no it was never able to be filled out and turned in due to the constant ignoring of my phone calls from day one. The fact remains that my lease and the issues within the apartment itself were very much mishandled. It's wrong to withhold my rent and deposit as well as charge me under the circumstances of my landlord neglecting such major issues. This is something that could have been avoided had the staff of this complex stepped up to the responsibilities they took once they gave me keys to this apartment. I will be making my way to the office of cornerstone crossing this week to pick up my copy of the lease that was  mistakenly left there and will also be sending in pictures of the apartment as well as phone records showing the multiple times I tried to get in contact with them . Thanks ,

Ms. [redacted]
To address your first concern in regards to the gas leak not being repaired, At this time I have been able to confirm that all necessary repairs were made and per the notice that you received it is suggested that you contact [redacted] Gas as soon as possible to perform a...

safety check on the repaired hot water tank and furnace, upon the inspection if there are any additional repairs needed these would need to be reported to the office immediately. Also during the inspection today we completed a line pressure test along with a gas reading and confirmed there is currently no gas leak inside the home. I do understand your frustration in regards to not having a back patio light, however this is something that was completed by the previous owners during renovations and a majority of the home did not receive patio lights, due to the extensive amount of work involved for installing these this is not a feasible option.
You have stated that “Complaints of excessive trash in neighbors yards ignored”, we wish to let you know that daily our grounds members are walking the property as well as weekly the office staff is walking the property to ensure that it is being kept in the proper manor and that all residents are abiding by the policies and if they are not we do address those as necessary. If you notice problem area in the community we encourage that this be shared with the office in order for us to take the necessary actions.
I do wish to address your concerns about “Bills sent for water bills and late fee charges that have never been sent before with eviction threats. Overcharging of bills with no reason”. The eviction notice that was generated on October 9th that you received was in conjunction with rent not being paid on time. The late fees that were assessed to the account were in conjunction with the rent that was then tendered later in the day on October 9th. As far as the fees that are associated with the water it does state in the lease that if a utility bill is paid by Eden of Whitehall on your behalf there is a fee associated. With this we at this time did have to paid the water bill as it was scheduled for shut off.
To address your concern in regards to the apartment and having to move into the current home due to having a dog, here at Eden of Whitehall it is required that if a resident wishes to have a pet you must be on the 3 bedroom side of our property. The 2 bedroom side of the property is a pet fee community and we do make this clear to everyone upon leasing. This is the policy of the community that applies to everyone and always has.
At this time you did state you have current service request that you are wanted to have addressed, however per our system we do not show any outstand service requests, upon the inspection of the hot water tank and the furnace today we were also able to inspect all windows and all outlets to ensure they are in proper working order.
Lastly I do wish to address your concern with the trespass notice you received on Monday. Per the lease, is does state that at any time we can request that all correspondence with the office be put in writing. You were provided this notice due to the aggressive manor that you have addressed the office staff on multiple occasions. This notice is not stating that we are refusing your service requests as we would be happy to get these issues addressed for you; we are just requesting that all correspondence be put in writing. In regards to your emergency maintenance issues we encourage you to during office hours email these over and after hours you are welcome to call the emergency line to address your issues. If you have any further questions or concerns I will be more than happy to address those with you further via email.
Thank you,

I am rejecting this response because: the repairs have NOT been done in a timely manner as stated. As usual, it's all about collection and money.  I'm moving and I just hope there are no shananigans in moving.
Regards,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. In response to Ms. [redacted]'s inaccurate statements, the initial service request for repair of the AC was made on 6/15/16 by my husband Ernest Smoot. He was told by a staff member (not sure who) that it would be a week or longer before a member of maintenance could be dispatched to my home. I then on 6/20/16 called as a follow-up and spoke with Ms. [redacted] directly who informed me that it would be a week or longer from 6/20/16. This was during a heat wave in which the Fahrenheit in my home was registering at 85 degrees (based on the thermometer--which I have pictures as documentation) this was not suitable for small children ages 4 and 11.  When I informed Ms. [redacted] this was not acceptable she stated "If I didn't agree with policy I could move'. This is where the "Consumer Complaint" arose. Additionally there have been 2 reported cases of mold one in 2014 and another in 2015. Again, Ms. [redacted] did not bother to do her research prior to responding to this complaint. The THIRD case of mold arose when the previous occupants adjacent to my rental vacated their townhome abut two-three weeks ago, in which water flooded over into my basement floor through the wall from their townhome causing the bottom of my basement steps to become completely saturated with water (thus creating mold) for about two weeks now my basement floor is completely saturated with water (again an unsanitary conditions) this occurred during the AC repair dispute therefore the 3rd occurrence had indeed not yet  been reported due to prioritizing my issues. however there were 2 previous reports of the mold and maintenance did come out. As a consumer I do have rights and I have a right to file complaint for the untimely service that was provided and the unprofessional demeanor in which the communication was given. The AC until was finally repaired on 6/20/16 as Ms. [redacted] stated however my husband had been told it would be completed two days prior.  My family had to incur lodging expenses on two  separate dates during the time our AC unit was out due to the heat conditions in my home.  Additionally when I inquired with Ms.[redacted] about when my heat went out several times last winter (2015) the rental office by law had to provide us with space heaters if the temperature dropped below freezing and we had small children in the home, when I advised Ms. [redacted] subsequently about the heat and that we would need fans provided to us she explained she did not have to provide that. I told her that I rented this unit because it was advertised with Central Heat and Cooling she responded that  technically by law if the AC until was un-repairable she could remove the unit all together without consequence. I took this as an imminent, predatory threat and filed a complaint with your agency.

After reviewing your service request history, we have found that most of your service request have been addressed within five days of you submitting them to the office. I am showing that maintenance was out to your home on 5/16/7, and the air conditioner was functioning as it should. Please let...

us know should you need anything else.

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Address: 1070 Irongate Ln, Columbus, Ohio, United States, 43213-3239

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