New Windows for America

I live in Maple Grove, MN. We like all city's have our city event days. Ours is Maple Grove Days. I received a call letting me know I won a drawing I entered for a window's or bath shower remodel and it was for $500.00 dollars off. So I checked with my wife like all married guys do and she agreed to have Eric come out and give us an estimate. So with that we ended up with a 19 inch deep by 36 inch wide soaker tub with artic Ice paneling a 4 shelf corner caddy, nickel fixtures. My wife takes Monday August 31st 2015 off due to me being out of town and to find out not all the produce was there so she then took off Friday September 4th 2015. They came out did the work and had to come back Saturday for 10 hours and needed to come back Sunday but Sunday didn't work for here so they came out Monday September 7th Labor Day to do more work. She noticed there where a lot of things wrong from stuff not being straight to scratches and shower head leaking. So we had them come back on the 11th to fix things and not everything was still fixed they also had to come out on the 18th to fix things. I left for 2 weeks for hunting and there where still a lot of problems.. On October 5th and 7th I had a plumber out to the house to fix the shower head and fixture and his words where this is mickey moussed in here so he redid it. This gentleman was hired by new windows he was a great guy. So I called the owner Jim and explained my concern that my shower door opens and I have these marks in the tub. I said why haven't these things been fixed my wife sent your wife Rhonda an email with her concerns. So Monday October 12th they came out to fix the door and the marks in the tub and told me it was a 3 hour wait time and that they would be back well they couldn't make it back so they came out October 13th and fixed the tub marks but shower door is still not right. They have to come back Wednesday October 14th.. So in a nut shell what was only to be a 1 or 2 day install has turned into a month into 2 month deal. Our total cost is $9,344.00 we made a deposit of $2000.00 for remaining balance of $7,344.00... We where to get a $50 dollar gift card and ended up with $50 cash. I have called Jim the owner a couple times to talk about issues and concerns my favorite line he used with me after I said why don't you come out here and look was " That's what I pay people for" I then stated maybe you need different people. I am saying people don't use this company it's not worth the time, headache, or breath. For all the trouble we have had and my wife using vacation days there only looking at taken $300 to $400 off the bill. Not a great company or deal.

I've had ten new windows installed in my house by New Windows for
America--six last year and four this year.The sales arrangements were
cordial, the installers were efficient and notably clean, and the technical
follow-up was particularly useful. I like the attractiveness of the windows
and they help me look forward to a snug winter. I also appreciate the
promptness that this organization exemplified at every step of the way.

I have purchased windows from this company twice now. The reason I purchased again is because of the warranty and the company standing behind it. On 2 occasions I needed assistance with a particularly large window. The first time they came out and it was repaired at no charge.
The 2nd time I was told that the part that was broken was not covered. The service man came out and told me that it was covered and they didn't have the part for it. They sent someone all the way from Iowa to fix my window- no charge.
They also will repair your screens for free if you bring them to the business.
I believe they do their best to remedy a problem.

Initial Business Response /* (1000, 8, 2014/06/10) */
We will pay for the manufacturer to reinstall the window properly and in accordance with manufacturer's standards. We will coordinate with manufacturer and customer to set up time for the installation.
[redacted],...

President
Initial Consumer Rebuttal /* (3000, 10, 2014/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Manufactorer is coming out Wednesday morning, June 18th to reinstall the window. This is the soonest they could come out and it leaks everytime it rains. We have been in contact with Allison Hall from Vinylmax, you can contact her regarding payment.

New Windows for America did excellent work on our home, they worked hard and were prompted on starting work at the beginning of the day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to withdraw the complaint.
Thank you,
[redacted]

Total professional behavior of all staff that I worked with-customer service is dead at a lot of businesses but it is certainly in place here. The phone coordinator, to the job supervisor, the salesman, and the installers were all first rate, however it was really an unexpected great piece of customer service when Todd the salesman stopped by later on the day of install to make sure I was satisfied-service not really found anymore, Keep up the great work