New Windows for America

Had a new bay window installed in our older home to replace the old original living room window. We have been very happy with the window and were very impressed with the installation process. The sales and service people are professional, competent, and friendly. Will definitely use New Windows for America again.

I've had ten new windows installed in my house by New Windows for
America--six last year and four this year.The sales arrangements were
cordial, the installers were efficient and notably clean, and the technical
follow-up was particularly useful. I like the attractiveness of the windows
and they help me look forward to a snug winter. I also appreciate the
promptness that this organization exemplified at every step of the way.

I have purchased windows from this company twice now. The reason I purchased again is because of the warranty and the company standing behind it. On 2 occasions I needed assistance with a particularly large window. The first time they came out and it was repaired at no charge.
The 2nd time I was told that the part that was broken was not covered. The service man came out and told me that it was covered and they didn't have the part for it. They sent someone all the way from Iowa to fix my window- no charge.
They also will repair your screens for free if you bring them to the business.
I believe they do their best to remedy a problem.

Initial Business Response /* (1000, 8, 2014/06/10) */
We will pay for the manufacturer to reinstall the window properly and in accordance with manufacturer's standards. We will coordinate with manufacturer and customer to set up time for the installation.
[redacted],...

President
Initial Consumer Rebuttal /* (3000, 10, 2014/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Manufactorer is coming out Wednesday morning, June 18th to reinstall the window. This is the soonest they could come out and it leaks everytime it rains. We have been in contact with Allison Hall from Vinylmax, you can contact her regarding payment.

New Windows for America did excellent work on our home, they worked hard and were prompted on starting work at the beginning of the day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to withdraw the complaint.
Thank you,
[redacted]

Total professional behavior of all staff that I worked with-customer service is dead at a lot of businesses but it is certainly in place here. The phone coordinator, to the job supervisor, the salesman, and the installers were all first rate, however it was really an unexpected great piece of customer service when Todd the salesman stopped by later on the day of install to make sure I was satisfied-service not really found anymore, Keep up the great work