New World Marketing, LLC

Initial Business Response / [redacted] (1000, 5, 2014/07/23) */ Contact Name and Title: [redacted] Owner Contact Phone: [redacted] Contact Email: [redacted] If a customer or potential customer is called and they do not wish to be called they simply need to ask to be taken off a listFurthermore, a sales persons aim is to make sales and calling a disinterested party is unproductiveFurthermore, the complainant states the complaint as if no person is speaking to them and simply "hanging up" but later implies that they passed on the services and are aware of what we offerI personally feel that some sort of vendetta has been hatched as the legitimacy of the complaint is, in my opinion, compromised because of the conflicting statementsWe try our best to satisfy customers and non customers alike but there must be a concrete or legitimate concern before we can take action to rectify a situation Furthermore, if a contacted party is engaged and declines our services they are removed from our list as canvassing disinterested parties is also very non productiveOn a final note, our company specializes only in public service campaigning and does not sell advertisingIn closing any customer wishing to be removed from a calling list can be removed simply by requesting to be removed

I apologize for the miscommunication and the misunderstanding and would like you to know that NWM has cancelled this order and restricted your accountI do not know why there would be an order for your company if you never authorized this purchaseNWM has opened an internal investigation with the stated sales repNWM is concerned about customer service at all times and takes its responsibility to all its customers and non customers very seriously and would like to apologize for any and all concerns and phone calls you may have received before this process was resolvedI would like to ask if you could respond back to my email with any names of NWM representatives that you spoke with to try and resolve this issue, it would be much appreciated so that I can stop any actions like this in the futureMy email is [redacted] or phone at [redacted] Thank you for your consideration and for your assistance in this matter

New World Marketing has recently updated their business phone system and in turn has changed their phone # which is why the client had trouble getting throughThe new number is [redacted] and has been updated on all correspondence with clientsNew World Marketing has a day cancellation period in which any client can cancel for any reasonIf Mr [redacted] would have simply expressed his desire to cancel within the day period in which he did receive correspondence from NWM on numerous occasions, NWM would have cancelled said invoiceNew World Marketing has contracts with hundreds of stations across the country and takes exception to any business questioning the legitimacy of their businessNWM will cancel Mr [redacted] invoice and will no longer contact Mr [redacted] for any reason

New World Marketing has a day cancellation period for any and all its clients which Mr [redacted] did cancel in a timely mannerNew World Marketing has opened an internal investigation as to why this matter was disregarded to this extent and would also like to apologize to Mr [redacted] for the delay New World Marketing will contact Mr [redacted] to issue a refund and to inquire about this situationNew World Marketing has restricted the clients account and will not longer contact after this complaint is resolved

Sincere apologies for any miscommunication, but be assured New World Marketing has cancelled any future orders and has restricted your accountYou should have received your MPcopy of your announcement, as well as the tax I.Dinformation you have requestedWith your last request for an affidavit from the radio station, we are still waiting for it's arrivalOnce it is in our office, we will forward a copy to Ms [redacted] at [redacted] @ [redacted] .comNew World Marketing has opened an internal investigation as to why this matter was not resolved promptlyNWM is concerned about customer service at all times and takes its responsibility to all its customers and non customers very seriouslyOnce again, apologies for any and all concerns you have had before this was resolved

After months I have finally received a check today, is the email implying the check I received today will be void??? Contact me please [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Copy Center Copy Center

My business has sponsored many different community campaigns thru New World Marketing and I have nothing but great things to say about this companyI love that my business, a local bakery, is advertised with a great message attached, I have participated in the missing children campaign, auto safety, military salute, and even a program at Christmas for a toys donationI love that a positive message is sent thru my community and my business is named

NWM has released the [redacted] of its obligation for this advertisementThis was ordered by a [redacted] who claimed to be a partner of the businessNWM is not a scam and we do not just send invoices to random businessesThis order was placed in November of and at which point NWM went to work for the caféNWM has cancelled the order and would like to state that if this business does not have control of its employees then this should not be a valid complaint

Initial Business Response / [redacted] (1000, 5, 2014/08/28) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] New World Marketing prides itself on customer service and have sent the refund for to this clientNew World Marketing has opened an internal investigation into why there was a lack of communication between NWM and the BakersRegardless of the findings New World Marketing would like to apologize to the Bakers for the lack of communication and upon receiving this response has issued said refund and restricted the clients accountNWM will not contact the Bakers in the future Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) To date (9/8/14) we have not received our refundUntil we do, we request that our complaint remain openThank you Final Business Response / [redacted] (4000, 12, 2014/10/03) */ New World Marketing refunded the client and the check has clearedNew World Marketing considers this a closed account and will not contact the client again

Sincere apologies for the miscommunication and misunderstanding, but I would like you to know that New World Marketing has cancelled any future orders and has restricted your account and deleted any financial information we have on file for your companyA replacement refund check in the amount of $(check number 18463) has been sent to [redacted] Transmission Repair c/o [redacted] at [redacted] West [redacted] Road, Lansing, MI New World Marketing has opened an internal investigation as to why this matter was not resolved promptlyNew World Marketing is concerned about customer service at all times and takes its responsibility to its customers very seriously and would like to apologize once again for any and all concerns you have had before this matter was resolved

I apologize for the misunderstanding on this matterWXFN was one of the first contracts that we have had at NWMIt is stated in NWM's contract that a station can cancel at any timeIt has come to our attention that Mr [redacted] purchased the station in NWM's contract was from with the previous ownersThe contract was with a [redacted] who was the general manager at one pointNWM had no knowledge of the change in ownershipI have sent a letter to Mr [redacted] stating that NWM has ceased all canvassing on behalf of WXFNI would also like to apologize to Mr [redacted] for any confusion on this matter and wish to express my gratitude for our previous working relationship with WXFNI regret that our relationship has to end but would like to wish WXFN and Mr [redacted] all the best for their future endeavors

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me but I will accept it to close the matter It should not have taken months and a formal complaint to the Revdex.com in order to get a response from New World Marketing in order to address my issues In addition, I do NOT want my email address, shown in NWM response, publicizedPlease remove it Sincerely, [redacted]

After months I have finally received a check today, is the email implying the check I received today will be void??? Contact me please. [redacted] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Copy Center Copy Center

After months I have finally received a check today, is the email implying the check I received today will be void??? ? Contact me please [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Copy Center Copy Center

Initial Business Response / [redacted] (1000, 5, 2014/04/25) */ Contact Name and Title: [redacted] CEO Contact Phone: [redacted] Contact Email: [redacted] New World Marketing has had AAA Doors Plus as a client on multiple occasions without incidence in the pastAfter researching the past history of the sales representative that was assigned to Mr [redacted] it has come to New World Marketing's attention that this individual is working for a competitor of New World MarketingNWM believes that any payment or correspondence was made to this competitor and not NWMMr [redacted] did remit one payment to NWM on 10/14/which was applied to AAA Doors Plus, at which point production and service is renderedNWM has decided to close any further payment or collections on Mr [redacted] 's account and will cease to do any future business with Mr [redacted] Mr [redacted] was informed of this and NWM requested his assistance in locating copies of the signed checks that were remitted to the wrong party so that NWM could pursue legal action upon said party for misrepresentationMr [redacted] politely declined cooperation with NWMSince Mr [redacted] did receive service from NWM at drastically reduced rate after only receiving a quarter of what was due for the service, New World Marketing considers this a closed account and issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me but I will accept it to close the matter It should not have taken months and a formal complaint to the Revdex.com in order to get a response from New World Marketing in order to address my issues? In addition, I do NOT want my email address, shown in NWM response, publicizedPlease remove it Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/07/07) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] and [redacted] have been a client of New World Marketing since May of [redacted] has contracted New World Marketing on five different occasions over the past year and half with no complaintsNew World Marketing prides itself on customer service and allows a two month time period where any client can cancel services but all cancellations have to come form the authorizerThis is due to the fact that employees of company's contracted with NWM have a tendency to occasionally take it upon themselves to make decisions for their company without any knowledge of the owners wishesNew World Marketing will remove [redacted] from their client list and cancel the current outstanding contract with [redacted] New World Marketing considers this a closed case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like them to not contact Mr***He does not deal with or is interested in the billingPlease contact me with any communicationsThank you
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/05/01) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
New World Marketing has done business with*** Heating and Refrigeration in the past with no issues arisingOn this particular
instance NWM contacted Mr***, who is the assigned authorizer for the account, to renew his advertising with NWM on the 10th of AprilNWM did receive one payment from*** Heating and Refrigeration on the 22nd of April at which point NWM begins production and advertising on*** Heating and Refrigeration*** Valdez the manager of* Heating and Refrigeration said that the payment was not authorized by her and requested a refund for the dollar paymentIt is policy for all NWM employees to not give refunds or cancelation to any account unless requested from the authorizer for said accountUpon receipt of this complaint and further investigation into the past history of the account, NWM has issued a refund for the to*** Heating and RefrigerationThis would have been done on the first request if Mr*** would have simply been the one to request the refundNWM has also cancelled this account and any future contact with*** Heating and Refrigeration*** and*** Heating and Refrigeration has been informed of the refund request and cancelation