New World Marketing, LLC

Sincere apologies for the miscommunication and misunderstanding, but I would like you to know that New World Marketing has cancelled any future orders and has restricted your account and deleted any financial information we have on file for your companyA replacement refund check in the amount of
$(check number 18463) has been sent to *** Transmission Repair c/o *** *** at *** West *** Road, Lansing, MI New World Marketing has opened an internal investigation as to why this matter was not resolved promptlyNew World Marketing is concerned about customer service at all times and takes its responsibility to its customers very seriously and would like to apologize once again for any and all concerns you have had before this matter was resolved

Apologies for the misunderstanding, but be assured that New World Marketing has cancelled this order and restricted your accountNWM has also opened an internal investigation as to how an order was put in our system if you never authorized itNWM is concerned about customer service and takes its
responsibility to all its customers and non customers very seriouslyOnce again, apologies for any and all concerns you have had before this was resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/09/16) */
New World Marketing apologizes for the lack of customer service that*** received for all thisNew World Marketing has opened an internal investigation as to why *** situation was not handled accordinglyNew World Marketing
has issued a refund to*** and has removed her business from the list.*** has been removed from the list and will no longer receive any communication from New World Marketing other than a refund check in the amount of

In we were approached by a representative at New World Marketing regarding a *** *** sponsorshipWe went ahead and approved a one time donation with the understanding that our business would receive a week's worth of air timeA few months later, we received a letter saying that we had approved another weekWe in no way approved thisWe reached out to New World Marketing and after speaking with several agents, was finally connected to a managerWe advised the manager that we had only approved the one timeShe pulled the call and found that we had not approved any further charges to our account and had not approved any further air time to be invoicedShe apologized and stated she would issue a full refundWe did not receive an email of confirmation for this cancellation or refundApproximately one month later, we finally received a check from New World Marketing as a refund for the unauthorized chargeEarly November 2016, we received an invoice from New World Marketing stating we had approved another weekAccording to this invoice, the approval was given from our company on October Our business is very small, no one here received a phone call from New World, nor did they approve this serviceWe called on November and spoke with an agent who said we had already been charged and this invoice is closedWe asked for a manager and was told one would return our call that dayWe never got a call back from a manager, so we have reached out to them again this morningI spoke to Vince who said he will have a general manager call me back in hourAn hour and minutes later, still no return callUPDATE: I called again, asking to speak with Trish the General Manager who was to return my calls and never didI ended up speaking with Kim, the assistant to the General Manager who began the refund processShe restricted our account for no further contact and removed our bank account information from their data baseI was advised that a refund check will be issued Friday and a scanned copy will be emailed to me at that timeAs a business ourselves, we strive to be honest and do business with integrityOur opinion is that New World Marketing does not share those same valuesIt is frustrating that we had to take so much of our own time to get this resolved, a matter that should not have occurred in the first placeBut we do appreciate that Kim took a handle on it when she got on the phone and we hope that she follows through with the expectations she gave us

I apologize for the miscommunication and the misunderstanding and would like you to know that NWM has cancelled this order and restricted your accountI do not know why there would be an order for your company if you never authorized this purchaseNWM has opened an internal investigation with the
stated sales repNWM is concerned about customer service at all times and takes its responsibility to all its customers and non customers very seriously and would like to apologize for any and all concerns and phone calls you may have received before this process was resolvedI would like to ask if you could respond back to my email with any names of NWM representatives that you spoke with to try and resolve this issue, it would be much appreciated so that I can stop any actions like this in the futureMy email is *** or phone at *** Thank you for your consideration and for your assistance in this matter

New World Marketing has a day cancellation period for any and all its clients which Mr*** did cancel in a timely mannerNew World Marketing has opened an internal investigation as to why this matter was disregarded to this extent and would also like to apologize to Mr*** for the delay
New World Marketing will contact Mr*** to issue a refund and to inquire about this situationNew World Marketing has restricted the clients account and will not longer contact after this complaint is resolved

New World Marketing has a day cancellation period for any and all its clients which Mr*** did cancel in a timely mannerNew World Marketing has opened an internal investigation as to why this matter was disregarded to this extent and would also like to apologize to Mr*** for the delay
New World Marketing will contact Mr*** to issue a refund and to inquire about this situationNew World Marketing has restricted the clients account and will not longer contact after this complaint is resolved

After months I have finally received a check today, is the email implying the check I received today will be void??? ? Contact me please***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Copy Center Copy Center

Sincere apologies for the miscommunication and misunderstanding, but I would like you to know that New World Marketing has cancelled any future orders and restricted your accountA refund check in the amount of $dated June 29, (check number 18454) has been sent to Mr*** at ***
*** *** *** ** *** New World Marketing has opened an internal investigation as to why this matter was not resolved promptlyNWM is concerned about customer service at all times and takes its responsibility to all its customers and non customers very seriously and would like to apologize once again for any and all concerns and phone calls you received, and have had to make before this process was resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me but I will accept it to close the matter
It should not have taken months and a formal complaint to the Revdex.com in order to get a response from New World Marketing in order to address my issues? In addition, I do NOT want my email address, shown in NWM response, publicizedPlease remove it
Sincerely,
*** ***

New World Marketing records all payments and verification of orders so any withdrawal from a clients account must be authorized by that client at the time of the paymentNew World Marketing has indeed sent a check for the refunded amount which has yet to clear the bank so we have stopped payment on
the check and have put a new check in the mail for the Copy Center in the amount of sent to *** *** *** ** *** ** *** All financial information for the Copy Center has been removed from NWM's systems and if Copy Center would like to be removed from NWM's list, please feel free to contact customer service at ***If there are anymore questions or concerns about this matter please feel free to contact NWM during business hours 9-CST

I apologize for the misunderstanding on this matterWXFN was one of the first contracts that we have had at NWMIt is stated in NWM's contract that a station can cancel at any timeIt has come to our attention that Mr*** purchased the station in NWM's contract was from with the
previous ownersThe contract was with a *** *** who was the general manager at one pointNWM had no knowledge of the change in ownershipI have sent a letter to Mr*** stating that NWM has ceased all canvassing on behalf of WXFNI would also like to apologize to Mr*** for any confusion on this matter and wish to express my gratitude for our previous working relationship with WXFNI regret that our relationship has to end but would like to wish WXFN and Mr*** all the best for their future endeavors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
** ***

Sincere apologies for the miscommunication and misunderstanding, but I would like you to know that New World Marketing has cancelled any future orders and has restricted your account and deleted any financial information we have on file for your companyA replacement refund check in the amount of
$(check number 18463) has been sent to *** Transmission Repair c/o *** *** at *** West *** Road, Lansing, MI New World Marketing has opened an internal investigation as to why this matter was not resolved promptlyNew World Marketing is concerned about customer service at all times and takes its responsibility to its customers very seriously and would like to apologize once again for any and all concerns you have had before this matter was resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me, assuming that we no longer receive additional invoicesI would suggest that NWM also contacts *** Radio, the station for whom they supposedly were soliciting, and share with *** their response above, as the repeated invoices from NWM reflected as poorly on *** Radio, their alleged client, as much as on NWM itself.Sincerely,?
*** ***

My business has sponsored many different community campaigns thru New World Marketing and I have nothing but great things to say about this company. I love that my business, a local bakery, is advertised with a great message attached, I have participated in the missing children campaign, auto safety, military salute, and even a program at Christmas for a toys donation. I love that a positive message is sent thru my community and my business is named.

After months I have finally received a check today, is the email implying the check I received today will be void???  Contact me please. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Copy Center Copy Center

Sincere apologies for any miscommunication, but be assured New World Marketing has cancelled any future orders and has restricted your account. You should have received your MP3 copy of your announcement, as well as the tax I.D. information you have requested. With your last request for an...

affidavit from the radio station, we are still waiting for it's arrival. Once it is in our office, we will forward a copy to Ms. [redacted] at [redacted].com. New World Marketing has opened an internal investigation as to why this matter was not resolved promptly. NWM is concerned about customer service at all times and takes its responsibility to all its customers and non customers very seriously. Once again, apologies for any and all concerns you have had before this was resolved.

Sincere apologies for the miscommunication and misunderstanding, but I would like you to know that New World Marketing has cancelled any future orders and restricted your account. A refund check in the amount of $450.00 dated June 29, 2016 (check number 18454) has been sent to Mr. [redacted] at [redacted]...

[redacted] New World Marketing has opened an internal investigation as to why this matter was not resolved promptly. NWM is concerned about customer service at all times and takes its responsibility to all its customers and non customers very seriously and would like to apologize once again for any and all concerns and phone calls you received, and have had to make before this process was resolved.