New World Marketing, LLC

Initial Business Response /* (1000, 8, 2015/02/23) */
Contact Name and Title:***
Contact Phone: XXXXXXXXXX
Contact Email:***
New World Marketing has been in contact with Mrs*** and has refunded her account in fullNew World Marketing has removed Mrs***
from their contact list and has gone as far as to delete all information from any data base in New World Marketing's data baseMrs*** has stated to New World Marketing that she is satisfied and that she would remove any complaint filed against New World Marketing at this timeNew World Marketing considers this a closed account and all parties are happy with the outcome

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

New World Marketing has a day cancellation period for any and all its clients which Mr*** did cancel in a timely mannerNew World Marketing has opened an internal investigation as to why this matter was disregarded to this extent and would also like to apologize to Mr*** for the
delayNew World Marketing will contact Mr*** to issue a refund and to inquire about this situationNew World Marketing has restricted the clients account and will not longer contact after this complaint is resolved

Sincere apologies for any miscommunication, but be assured New World Marketing has cancelled any future orders and has restricted your accountYou should have received your MPcopy of your announcement, as well as the tax I.Dinformation you have requestedWith your last request for an affidavit
from the radio station, we are still waiting for it's arrivalOnce it is in our office, we will forward a copy to Ms*** *** at ***@***.comNew World Marketing has opened an internal investigation as to why this matter was not resolved promptlyNWM is concerned about customer service at all times and takes its responsibility to all its customers and non customers very seriouslyOnce again, apologies for any and all concerns you have had before this was resolved

New World Marketing has recently updated their business phone system and in turn has changed their phone # which is why the client had trouble getting throughThe new number is *** and has been updated on all correspondence with clientsNew World Marketing has a day cancellation period
in which any client can cancel for any reasonIf Mr*** would have simply expressed his desire to cancel within the day period in which he did receive correspondence from NWM on numerous occasions, NWM would have cancelled said invoiceNew World Marketing has contracts with hundreds of stations across the country and takes exception to any business questioning the legitimacy of their businessNWM will cancel Mr*** invoice and will no longer contact Mr*** for any reason

Sincere apologies for any miscommunication, but be assured New World Marketing has cancelled any future orders and has restricted your accountYou should have received your MPcopy of your announcement, as well as the tax I.Dinformation you have requestedWith your last request for an affidavit
from the radio station, we are still waiting for it's arrivalOnce it is in our office, we will forward a copy to Ms*** *** at ***@***.comNew World Marketing has opened an internal investigation as to why this matter was not resolved promptlyNWM is concerned about customer service at all times and takes its responsibility to all its customers and non customers very seriouslyOnce again, apologies for any and all concerns you have had before this was resolved

A representative from New World Marketing called my office soliciting a "Veterans Salute" radio message, that our company could sponsorSounded really nice so I decided to do itA person called back to confirm and asked if I wanted to pay with a credit card and that I would receive a discount and be upgraded to gold statusI said no thank you, please bill meUpon receiving the bill, I googled the company and found several alarming reviews, I then went to the website for the business and felt this may be a scamI called the local radio station the radio message was suppose to be run onI spoke with the marketing director at the station and he told me he had no contact with this company, he also said I was not the first local business to call and ask about the sponsorshipThe marketing director said he tried several times to reach New World Marketing and to tell them not to use the station's name when soliciting peopleAgain he said: I have never had any contact with them and I would know if someone was purchasing airtimeHe said his calls were never answered or returnedI attempted to call and left messages; never answered or returnedI did not pay the invoice, I advise business owners to stay away!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me but I will accept it to close the matter
It should not have taken months and a formal complaint to the Revdex.com in order to get a response from New World Marketing in order to address my issues In addition, I do NOT want my email address, shown in NWM response, publicizedPlease remove it
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, the businesses response is not truthful as I submitted a cancelation request by mail well within the day period with their first invoice which they did not honor. I also called the number they referenced and was still unable to reach a live person in my attempt to resolve this issue prior to involving the Revdex.com
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me, assuming that we no longer receive additional invoicesI would suggest that NWM also contacts *** Radio, the station for whom they supposedly were soliciting, and share with *** their response above, as the repeated invoices from NWM reflected as poorly on *** Radio, their alleged client, as much as on NWM itselfSincerely,
*** ***

Initial Business Response /* (1000, 7, 2014/03/03) */
***
New World Marketing (NWM) does not have an unpaid invoice ***
*** *** *** which was fulfilled by both parties and considered closedNWM does not rely on the sales person's word and once a sale is made it is verified on a recorded line by our customer service departmentThe customer service department makes all clients aware that the call is being recordedThe sales person that previously serviced *** no longer works for NWM and it has come to NWM's attention that this individual is currently operating illegally with no business license and is contacting NWM clients to do businessNWM has an ongoing investigation as to the extent of this misconductNWM has tried to reach out to *** to inform him of this malpractice and misrepresentation to no availNWM has removed *** *** from its data base and will no longer contact the *** or any of its employees for further business relations

I apologize for the miscommunication and the misunderstanding and would like you to know that NWM has cancelled this order and restricted your accountI do not know why there would be an order for your company if you never authorized this purchaseNWM has opened an internal investigation with the
stated sales repNWM is concerned about customer service at all times and takes its responsibility to all its customers and non customers very seriously and would like to apologize for any and all concerns and phone calls you may have received before this process was resolvedI would like to ask if you could respond back to my email with any names of NWM representatives that you spoke with to try and resolve this issue, it would be much appreciated so that I can stop any actions like this in the futureMy email is *** or phone at *** Thank you for your consideration and for your assistance in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2014/05/13) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***@***
New World Marketing on any given day makes approximately 10,phone calls across the country to a multitude of different clients and
potential clienteleOur sales staff is given lead list in the areas that we canvas for potential business which includes the owners names and addresses which is in our right to contact for potential business opportunitiesI do apologize for the inappropriate response by the sales rep upon being informed that the owner was not available to speakWe do not teach our sales staff to conduct themselves in such manners and will investigate which individual actually made the contact with this company and take the appropriate action to make sure that this does not happen againNew World Marketing does not know who wishes to receive phone calls and who will get aggravated by business calls but if an individual does no wish to receive calls all that person must do is simply ask to be removed from the listIn this particular case the business connected with *** has been removed and New World Marketing will not contact this business again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like them to not contact Mr***He does not deal with or is interested in the billingPlease contact me with any communicationsThank you
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/03/18) */
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***
New World Marketing does record every payment that is taken over the phoneMrs***'s payment was recorded and played for her as
a reminder that she did indeed make paymentThis issue has been resolved and Mrs*** stated that she was going to remove the complaint with the Revdex.comNew World Marketing considers this closed
Initial Consumer Rebuttal /* (3000, 7, 2015/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have NEVER received a call back from this companyI called them and spoke to someone who was a manager but I have still never heard that message played backI informed them to leave the payments as is since the balance was now paid in full and I told her I would never use this company againIn no way shape or form did I ever receive a call initiated by themThat is a blatant lie
Final Business Response /* (4000, 12, 2015/04/07) */
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX EXT ***
Contact Email:***
The general manager *** called and spoke directly with customer on March 13th and assured of everything being taken out of our database and restricted them and took them off of the calling list as well.The customer then stated she was satisfiedI kept in contact with customer to make sure she was satisfied and make sure there was nothing more I could do for her.Customer said no and and thank you the compliant as been satisfied for her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like them to not contact Mr***He does not deal with or is interested in the billingPlease contact me with any communicationsThank you
Sincerely,
*** ***

NWM has released the *** *** *** *** of its obligation for this advertisementThis was ordered by a *** *** who claimed to be a partner of the businessNWM is not a scam and we do not just send invoices to random businessesThis order was placed in November of and at which point NWM
went to work for the caféNWM has cancelled the order and would like to state that if this business does not have control of its employees then this should not be a valid complaint

Initial Business Response /* (1000, 6, 2015/08/03) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@newworldmkt.com
New World Marketing has contacted Mr*** and has refunded him the full amount of He did indicate to us that he would remove
this complaint from the Revdex.com and was also told this by a Revdex.com representativeNew World Marketing has complied to Mr*** request and considers this a closed complaint
Initial Consumer Rebuttal /* (2000, 8, 2015/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me, assuming that we no longer receive additional invoicesI would suggest that NWM also contacts *** Radio, the station for whom they supposedly were soliciting, and share with *** their response above, as the repeated invoices from NWM reflected as poorly on *** Radio, their alleged client, as much as on NWM itself.Sincerely,
*** ***