After canceling my subscription money was taken from my bank account the following month, and they refuse to refund the money After having identity IQ for credit monitoring services for around years, I called and cancelled my account on or around the 12th of October of this yearThey refunded my October payment and I thought that was the end of itOn November 14th Identity IQ took $from my account I called them on the 14th and they said they have no record that I cancelled and that they will put the cancellation through but refuse to refund the $they stole from my account
Two phone representatives hung up on me and lied about their system being down when I tried to cancel my subscription I called the first time to cancel my subscription since they don't provide this feature online for some reason After listening to spam promotions I was put through to an overseas representativeThis gentlemen proceeded to yell at me and hung upon me Called a second time More spam promotionsAnother overseas representative lied to me and said their system was down (I was on their live website!) and he hung up on me as well I was forced to cancel my debit card associated with that account so as not to be billed again
You cannot cancel ANYTIME; hours are 8:30-5pm CST Customer service doesn't work on weekends or holidays No other alternatives are provided I am on day three of my trial period with Identity IQ The company advertises that you can cancel anytime they do not go into any details on how to cancel Upon researching...you cannot cancel ANYTIME; hours are 8:30-5pm CST Monday thru Friday only! No evenings, no weekends, and you can forget holidays; you can only call during those times to have an agent cancel it for you There is no option on their site to allow you to cancel it yourself...like canceling via email, [redacted] ...that would be too easy and they wouldn't make their profit I even tried to cancel using the email address they used in responding to my signing up for the trial period...it came back as a "donotreply" email address...this REEKS of being a deceptive practice I have notified my credit card company and this complaint is my written documentation
Absolutely worthless can get far better use out of [redacted] for free than what they charge forOn a positive note they did refund me after I talked with a supervisor
I never signed up to IDenty IQCompany refuses to refund $a month they have been charging my debit card for SeptOctNov Review of my [redacted] account shows these charges beginning in Sept by NOV [redacted] -$$1, Details Description: [redacted] Date: 11/4/Type: Debit I phoned them and Ana their rep said they have no record of my having signed up with them but if I give them my debit card and info over the phone, they will look into it This is FRAUD And these charges are bogus I never signed up for anything with this company Their ad may have been in some website I was looking at, but that is it!
Billing for Services not rendered Sep and Sep Billed for Access to website for August when in fact access was denied Billed for Sep OK, but required to pay foe August in order to receive services for September
I called with over a months notice to cancel this service that they say you can cancel anytimeWas billed agin after told I wouldn't This company seems to have the reputation of telling customers they will not be billed again , then guess what ? The same story , I got billed again after the girl told me percent I would not get billed againRead the reviews which I should have , they have lied again and I will have to get my bank on them immediately Really bad company from what I have experienced and read DO NOT USE THEM AT ALL
Charged money for a free report guaranteed by [redacted] and asked me to order my own report, ignored request for refund and cancellation of service I did not get the report I ordered after waiting for weeksCalled customer support, spoke to supervisors, who told me I was supposed to order my free report on my ownI explained to them I ordered my paid report so I wouldn't need to use up my annual free report limitBoth supervisors did not understand the difference between a free report and a paid reportI have no faith entrusting my identity protection to a company with such unknowledgable supervisors and misleading advertisingI sent a formal request to the email address a supervisor provided me with requesting a refund and cancellation of service, they ignored my request
This company refuses to allow me or anyone else to cancel via writing I had signed up for the free trial without knowing the hassle this would get me intoI emailed the company's customer service to cancel and they told me I would not get a personal response back and can only cancel if I call by phoneI do not want to call, I want to cancel in writing so that I can verify proof that it was canceled and I will not be charged in the futureI no longer wish to use this service now or ever, it feels like a trap
I have no doubt that this company is a excellent company in what they doMy issue is I have never opened an account with this company and some how they got my personal banking info and started charging me $a month, I called them twice today to tell them they need to reimburse my account in fullthey only agreed to do months out of monthsThat isnt rightI would have understood if I had opened the account but I didn'tAnd I asked so yall think its ok to work for a company that steels peoples private info and starts charging them money for their services that were never asked forThat is just sad I will continue to bad mouth this company as long as im alive Daniele W [redacted]
Company continues to bill after cancellation requests Company does not respond to online cancellation requests, requires multiple calls and continues to bill credit card Had to request charge back through [redacted] Refused refund
unauthorized charges against debit card On June 18th I spoke to a representative involving repair of my creditThe representative offered a day trial period for $to run my credit reportThe only payment they accepted is debit or credit cardI reluctantly gave them it and asked the representative if it was only going to be for $and she said yesI later found charges by accident when reviewing my account and decided to look back and see how many times they charged meThey charged me on July 2016, for a balance of $and later on 8/1/for $and again on 8/31/for making that a total of $I called the company immediately on 8/31/and spoke to a representative named "Rose" and she informed me that they would e-mail me and send me a check in the mail which is yet to be receivedSpoke to the company twice, never received an e-mail verification and I'm still waiting on the checkThe only way to contact this company is on the telephone th
Cancelled service policy cannot be legal I cancelled my service on 6/8 with Marise at IdentityIQ....she said I would not be able to get a refund as I still had 12 days left in my billing cycle and I told her that was fine....I asked that she just cancel as of my renewal date and not charge me any longer. Marise explained that she could only cancel as of the day I called in on so I would have to call in on the 19th and cancel so it would not be billed on the 20th. the first issue with that is that I am a busy working woman and I set time aside to call today and cancel...who knows if I will even remember to call on the 19th....second I am very leary of a company that cannot set a cancellation into progress for my next billing cycle. so my service was unfairly cancelled today although I had 12 days left in my billing cycle that I firmly believe I should be refunded for. This is a red flag about this company's fraudulent policies that apparently they have continued to get away with fo
They scammed me and I would like a refund I had a free trial and I called before the trial was set to end in order to cancel my accountThe lady that I spoke with assured me that my account had been cancelledNext thing I know, I get an email from the company about my accountAnd so I check my bank account and see that my account has been charged $for a month of serviceI called Identity IQ and spoke with a supervisor named Laila and she told me that she would not be refunding meI explained to her that I previously called and spoke with a lady who told me my account would be cancelled and that obviously it had not beenI need them to give me my money back since I had already asked for it to be cancelled previously
Absolutely worthless can get far better use out of *** for free than what they charge forOn a positive note they did refund me after I talked with a supervisor
I never signed up to IDenty IQCompany refuses to refund $a month they have been charging my debit card for SeptOctNov
Review of my *** account shows these charges beginning in Sept
by NOV
*** -$$1,
Details Description: ***
Date: 11/4/Type: Debit
I phoned them and Ana their rep said they have no record of my having signed up with them but if I give them my debit card and info over the phone, they will look into it This is FRAUD And these charges are bogus I never signed up for anything with this company Their ad may have been in some website I was looking at, but that is it!
I have call individuals several times these individuals keep charging my debit card it debited twice for for November I see right now they got Shady business practices
They did not provide the advertised services and I would like a refund
I signed up for the service under the impression full identity theft insurance was providedHowever when I attempted to make a claim I learned it was not as comprehensive as they advertised
I signed up in December of I called the canceled before my trial period ended Its almost June and I'm still getting chargedI called to cancel again they conveniently have no record of me ever calling to cancelUse at your own risk
This company charged my credit card times a monthly fee weeks in a row The agreement is a MONTHLY FEE not WEEKLY FEE credit monitoring service
After canceling my subscription money was taken from my bank account the following month, and they refuse to refund the money After having identity IQ for credit monitoring services for around years, I called and cancelled my account on or around the 12th of October of this yearThey refunded my October payment and I thought that was the end of itOn November 14th Identity IQ took $from my account I called them on the 14th and they said they have no record that I cancelled and that they will put the cancellation through but refuse to refund the $they stole from my account
Two phone representatives hung up on me and lied about their system being down when I tried to cancel my subscription I called the first time to cancel my subscription since they don't provide this feature online for some reason After listening to spam promotions I was put through to an overseas representativeThis gentlemen proceeded to yell at me and hung upon me Called a second time More spam promotionsAnother overseas representative lied to me and said their system was down (I was on their live website!) and he hung up on me as well I was forced to cancel my debit card associated with that account so as not to be billed again
You cannot cancel ANYTIME; hours are 8:30-5pm CST Customer service doesn't work on weekends or holidays No other alternatives are provided I am on day three of my trial period with Identity IQ The company advertises that you can cancel anytime they do not go into any details on how to cancel Upon researching...you cannot cancel ANYTIME; hours are 8:30-5pm CST Monday thru Friday only! No evenings, no weekends, and you can forget holidays; you can only call during those times to have an agent cancel it for you There is no option on their site to allow you to cancel it yourself...like canceling via email, [redacted] ...that would be too easy and they wouldn't make their profit I even tried to cancel using the email address they used in responding to my signing up for the trial period...it came back as a "donotreply" email address...this REEKS of being a deceptive practice I have notified my credit card company and this complaint is my written documentation
Absolutely worthless can get far better use out of [redacted] for free than what they charge forOn a positive note they did refund me after I talked with a supervisor
I never signed up to IDenty IQCompany refuses to refund $a month they have been charging my debit card for SeptOctNov Review of my [redacted] account shows these charges beginning in Sept by NOV [redacted] -$$1, Details Description: [redacted] Date: 11/4/Type: Debit I phoned them and Ana their rep said they have no record of my having signed up with them but if I give them my debit card and info over the phone, they will look into it This is FRAUD And these charges are bogus I never signed up for anything with this company Their ad may have been in some website I was looking at, but that is it!
Billing for Services not rendered Sep and Sep Billed for Access to website for August when in fact access was denied Billed for Sep OK, but required to pay foe August in order to receive services for September
I called with over a months notice to cancel this service that they say you can cancel anytimeWas billed agin after told I wouldn't This company seems to have the reputation of telling customers they will not be billed again , then guess what ? The same story , I got billed again after the girl told me percent I would not get billed againRead the reviews which I should have , they have lied again and I will have to get my bank on them immediately Really bad company from what I have experienced and read DO NOT USE THEM AT ALL
Charged money for a free report guaranteed by [redacted] and asked me to order my own report, ignored request for refund and cancellation of service I did not get the report I ordered after waiting for weeksCalled customer support, spoke to supervisors, who told me I was supposed to order my free report on my ownI explained to them I ordered my paid report so I wouldn't need to use up my annual free report limitBoth supervisors did not understand the difference between a free report and a paid reportI have no faith entrusting my identity protection to a company with such unknowledgable supervisors and misleading advertisingI sent a formal request to the email address a supervisor provided me with requesting a refund and cancellation of service, they ignored my request
This company refuses to allow me or anyone else to cancel via writing I had signed up for the free trial without knowing the hassle this would get me intoI emailed the company's customer service to cancel and they told me I would not get a personal response back and can only cancel if I call by phoneI do not want to call, I want to cancel in writing so that I can verify proof that it was canceled and I will not be charged in the futureI no longer wish to use this service now or ever, it feels like a trap
I have no doubt that this company is a excellent company in what they doMy issue is I have never opened an account with this company and some how they got my personal banking info and started charging me $a month, I called them twice today to tell them they need to reimburse my account in fullthey only agreed to do months out of monthsThat isnt rightI would have understood if I had opened the account but I didn'tAnd I asked so yall think its ok to work for a company that steels peoples private info and starts charging them money for their services that were never asked forThat is just sad I will continue to bad mouth this company as long as im alive Daniele W [redacted]
Company continues to bill after cancellation requests Company does not respond to online cancellation requests, requires multiple calls and continues to bill credit card Had to request charge back through [redacted] Refused refund
unauthorized charges against debit card On June 18th I spoke to a representative involving repair of my creditThe representative offered a day trial period for $to run my credit reportThe only payment they accepted is debit or credit cardI reluctantly gave them it and asked the representative if it was only going to be for $and she said yesI later found charges by accident when reviewing my account and decided to look back and see how many times they charged meThey charged me on July 2016, for a balance of $and later on 8/1/for $and again on 8/31/for making that a total of $I called the company immediately on 8/31/and spoke to a representative named "Rose" and she informed me that they would e-mail me and send me a check in the mail which is yet to be receivedSpoke to the company twice, never received an e-mail verification and I'm still waiting on the checkThe only way to contact this company is on the telephone th
Cancelled service policy cannot be legal I cancelled my service on 6/8 with Marise at IdentityIQ....she said I would not be able to get a refund as I still had 12 days left in my billing cycle and I told her that was fine....I asked that she just cancel as of my renewal date and not charge me any longer. Marise explained that she could only cancel as of the day I called in on so I would have to call in on the 19th and cancel so it would not be billed on the 20th. the first issue with that is that I am a busy working woman and I set time aside to call today and cancel...who knows if I will even remember to call on the 19th....second I am very leary of a company that cannot set a cancellation into progress for my next billing cycle. so my service was unfairly cancelled today although I had 12 days left in my billing cycle that I firmly believe I should be refunded for. This is a red flag about this company's fraudulent policies that apparently they have continued to get away with fo
They scammed me and I would like a refund I had a free trial and I called before the trial was set to end in order to cancel my accountThe lady that I spoke with assured me that my account had been cancelledNext thing I know, I get an email from the company about my accountAnd so I check my bank account and see that my account has been charged $for a month of serviceI called Identity IQ and spoke with a supervisor named Laila and she told me that she would not be refunding meI explained to her that I previously called and spoke with a lady who told me my account would be cancelled and that obviously it had not beenI need them to give me my money back since I had already asked for it to be cancelled previously
Absolutely worthless can get far better use out of *** for free than what they charge forOn a positive note they did refund me after I talked with a supervisor
I never signed up to IDenty IQCompany refuses to refund $a month they have been charging my debit card for SeptOctNov
Review of my *** account shows these charges beginning in Sept
by NOV
*** -$$1,
Details Description: ***
Date: 11/4/Type: Debit
I phoned them and Ana their rep said they have no record of my having signed up with them but if I give them my debit card and info over the phone, they will look into it This is FRAUD And these charges are bogus I never signed up for anything with this company Their ad may have been in some website I was looking at, but that is it!
I have call individuals several times these individuals keep charging my debit card it debited twice for for November I see right now they got Shady business practices
They did not provide the advertised services and I would like a refund
I signed up for the service under the impression full identity theft insurance was providedHowever when I attempted to make a claim I learned it was not as comprehensive as they advertised
I signed up in December of I called the canceled before my trial period ended Its almost June and I'm still getting chargedI called to cancel again they conveniently have no record of me ever calling to cancelUse at your own risk