I called to cancel services and continued to be charged after cancellationI was told I needed to call again before the cancellation period after they had already charged me, and failed to tell me this when I called to cancel the first timeAbsolute scam and refused to refund my moneyThe note said that I called last month to cancel but decided to keep the service, which was a lie
Cancelled subscription back in August and I was still being charged every month up until last month in May
Back in August on 08/28/I cancelled my subscription with this company I had just started a credit repair with a company that works with this company and it was to cost $my credit repair company informed me to cancel and that this process goes through themThe credit company I was working with was *** creditI cancelled and received a confirmation email stating that my account had been cancelled I then was continued to be charged a month up until this past month May when I called themI spoke with a gentleman in the credit refund department and he asked me to email him the email I received from them that shows the cancellation from August and that he would be in contact with me by the end of the week I have since not heard anything from themI have documentation from my credit repair company and also the email showing the cancellation in August, the
Charged money for a free report guaranteed by *** and asked me to order my own report, ignored request for refund and cancellation of service
I did not get the report I ordered after waiting for weeksCalled customer support, spoke to supervisors, who told me I was supposed to order my free report on my ownI explained to them I ordered my paid report so I wouldn't need to use up my annual free report limitBoth supervisors did not understand the difference between a free report and a paid reportI have no faith entrusting my identity protection to a company with such unknowledgable supervisors and misleading advertisingI sent a formal request to the email address a supervisor provided me with requesting a refund and cancellation of service, they ignored my request
My experience with IDIQ was upsetting because the way they chose to do business with meIt was not about the money however they convinced me to pay for a plan that cost a lot less and did not tell me that I wouldn't have access to my reportI would've canceled much sooner had I had known thatAgain not about the money they really just tricked me into another plan that was completely useless
Identity IQ keeps billing me after I cancelled their service
On January 18th I called to cancel my account and my husbands because we did not need to pay a monthWe were forced to use them as part of our credit repair program, and since the program was done, we needed to cancelImmediately a customer rep tried to convince me of the perils of removing the service and after several times of asking, they cancelled my service and my husbands and said we WOULD NOT be billedToday I see a bill for for identity IQ, so they are charging one of us again, even after promising there would be no more chargesAt this time, I am worried they are also going to charge another for the other account
IdentityIQ continued to charge me after account was canceled, and refused a refund,
I signed up for IdentityIQ's services in April of this year, and then called and canceled my account in May
I never used the services after I canceled it they claim I didn't cancel no further charges should have come out of my account they have continued taking money for May June July August and September
Today I noticed that they have continued to bill me for services and when I called to cancel a second time (Today), was told that they don't issue refunds, regardless if I called and canceled before
They scammed me and I would like a refund
I had a free trial and I called before the trial was set to end in order to cancel my accountThe lady that I spoke with assured me that my account had been cancelledNext thing I know, I get an email from the company about my accountAnd so I check my bank account and see that my account has been charged $for a month of serviceI called Identity IQ and spoke with a supervisor named Laila and she told me that she would not be refunding meI explained to her that I previously called and spoke with a lady who told me my account would be cancelled and that obviously it had not beenI need them to give me my money back since I had already asked for it to be cancelled previously
Misrepresentation of Services / Company Denies
This company misrepresents their services from their website and welcome e-mails to their Customer Service department
Signed up for this company's *** service in February They claim they have 24/notification and monitoring alerts With each update you receive an alert via e-mail requesting that you login to view the results The alerts are ambiguous and are not "real time" as they claim The information ONLY provides WHO updated the information, not WHAT information is updated - making the alerts and monitoring useless
I called Customer Service on March 16, to inquire about why I was paying for a service that gave useless information They responded that this was the only information that they receive As I get information from Experian directly, I knew this was false They also informed me that they do not get information from all credit bureaus in real time and could take up to days (making
unauthorized charges against debit card
On June 18th I spoke to a representative involving repair of my creditThe representative offered a day trial period for $to run my credit reportThe only payment they accepted is debit or credit cardI reluctantly gave them it and asked the representative if it was only going to be for $and she said yesI later found charges by accident when reviewing my account and decided to look back and see how many times they charged meThey charged me on July 2016, for a balance of $and later on 8/1/for $and again on 8/31/for making that a total of $I called the company immediately on 8/31/and spoke to a representative named "Rose" and she informed me that they would e-mail me and send me a check in the mail which is yet to be receivedSpoke to the company twice, never received an e-mail verification and I'm still waiting on the checkThe only way to contact this company is on the telephone th
I have no doubt that this company is a excellent company in what they doMy issue is I have never opened an account with this company and some how they got my personal banking info and started charging me $a month, I called them twice today to tell them they need to reimburse my account in fullthey only agreed to do months out of monthsThat isnt rightI would have understood if I had opened the account but I didn'tAnd I asked so yall think its ok to work for a company that steels peoples private info and starts charging them money for their services that were never asked forThat is just sad
I will continue to bad mouth this company as long as im alive
Daniele W***
This company refuses to allow me or anyone else to cancel via writing
I had signed up for the free trial without knowing the hassle this would get me intoI emailed the company's customer service to cancel and they told me I would not get a personal response back and can only cancel if I call by phoneI do not want to call, I want to cancel in writing so that I can verify proof that it was canceled and I will not be charged in the futureI no longer wish to use this service now or ever, it feels like a trap
Cancelled service policy cannot be legal
I cancelled my service on 6/with Marise at IdentityIQ....she said I would not be able to get a refund as I still had days left in my billing cycle and I told her that was fine....I asked that she just cancel as of my renewal date and not charge me any longer Marise explained that she could only cancel as of the day I called in on so I would have to call in on the 19th and cancel so it would not be billed on the 20ththe first issue with that is that I am a busy working woman and I set time aside to call today and cancel...who knows if I will even remember to call on the 19th....second I am very leary of a company that cannot set a cancellation into progress for my next billing cycle so my service was unfairly cancelled today although I had days left in my billing cycle that I firmly believe I should be refunded for This is a red flag about this company's fraudulent policies that apparently they have continued to get away with fo
I called to review a pricing dispute and the canceled my account without my consentAfter this I called to cancel my wife's accountThe manager kept talking over me every time I tried to talkA very UNPROFESSIONAL Company! I would not trust them to monitor my credit
Billing for Services not rendered
Sep and Sep Billed for Access to website for August when in fact access was denied
Billed for Sep OK, but required to pay foe August in order to receive services for September
When I first started with this company my spouse and I joined over the telephone When I decided to cancel the account I checked my bank statement and found that they were still withdrawing the monthly fee I called today and was told by Jessey that my spouses account was not cancelled only mine It was never discussed with me that only one name would be cancelled and not both even though the account number is the same Once again they withdrew the monthly fee yesterday from my bank Jessey seemed uninterested in helping me get this straightened out and did not offer any possible solution other than "oh well"
I tried to cancel my trial membership within their time limit, was put on hold every time I called for over minutes and was never able to cancel
I called days after my initial signing up, I had a seven day trial, was put on hold every time and no one answered after minutes, they keep trying to charge my card, but I already told my CC company not to allow it
Only way to reach them is through their customer service number in which we called times today and could not get the automated message to recognize the option choices example 1, 2, The system did not recognize the number prompts and we attempted to call from two different cell phones and a landline voip phoneMake it easier for customers to cancel accounts like emailing customer support when you all are having problems with your phone systems like it seems you all were on Friday 03-23-Plus your prices are outrageous to not offer what other companies at the same price but provide more than you give like access to credit reports without charging additional to get access to an updated more current credit reportWe will make sure our credit repair people steer clear from this company for credit monitoring and when we were getting a consult for a guaranteed credit repair company they logged in with our info and the login area kept glitching and constantly logging them out!
Signed up for a day free trial Identity IQ refused to honor the contract when I wanted to cancel
I called Identity IQ to ask about their free trial I was able to confirm that the first month was a day free trial, and decided to give it a try I signed up with Identity IQ to get my credit report and to see if their services could benefit me I checked my credit report once I signed up, and although the credit scored did not accurately reflect my current scores, I though maybe they were just a couple days behind So, I chose not to cancel right that moment I also wanted to see how the service worked regarding monitoring So, I printed out the detailed report
About a week later, I checked back to see if anything had changed No alterations of any kind to my report could be found I printed out that detailed report, as well Another week went by and another report with no changes Finally, after just over three weeks, I logged in to see my profile Once again, no
I called to cancel services and continued to be charged after cancellationI was told I needed to call again before the cancellation period after they had already charged me, and failed to tell me this when I called to cancel the first timeAbsolute scam and refused to refund my moneyThe note said that I called last month to cancel but decided to keep the service, which was a lie
Cancelled subscription back in August and I was still being charged every month up until last month in May
Back in August on 08/28/I cancelled my subscription with this company I had just started a credit repair with a company that works with this company and it was to cost $my credit repair company informed me to cancel and that this process goes through themThe credit company I was working with was *** creditI cancelled and received a confirmation email stating that my account had been cancelled I then was continued to be charged a month up until this past month May when I called themI spoke with a gentleman in the credit refund department and he asked me to email him the email I received from them that shows the cancellation from August and that he would be in contact with me by the end of the week I have since not heard anything from themI have documentation from my credit repair company and also the email showing the cancellation in August, the
Charged money for a free report guaranteed by *** and asked me to order my own report, ignored request for refund and cancellation of service
I did not get the report I ordered after waiting for weeksCalled customer support, spoke to supervisors, who told me I was supposed to order my free report on my ownI explained to them I ordered my paid report so I wouldn't need to use up my annual free report limitBoth supervisors did not understand the difference between a free report and a paid reportI have no faith entrusting my identity protection to a company with such unknowledgable supervisors and misleading advertisingI sent a formal request to the email address a supervisor provided me with requesting a refund and cancellation of service, they ignored my request
My experience with IDIQ was upsetting because the way they chose to do business with meIt was not about the money however they convinced me to pay for a plan that cost a lot less and did not tell me that I wouldn't have access to my reportI would've canceled much sooner had I had known thatAgain not about the money they really just tricked me into another plan that was completely useless
I called in April to cancelThey have continued to charge my account at $dollar overdraft fees every time!! I am calling an attorney!!
***
Identity IQ keeps billing me after I cancelled their service
On January 18th I called to cancel my account and my husbands because we did not need to pay a monthWe were forced to use them as part of our credit repair program, and since the program was done, we needed to cancelImmediately a customer rep tried to convince me of the perils of removing the service and after several times of asking, they cancelled my service and my husbands and said we WOULD NOT be billedToday I see a bill for for identity IQ, so they are charging one of us again, even after promising there would be no more chargesAt this time, I am worried they are also going to charge another for the other account
IdentityIQ continued to charge me after account was canceled, and refused a refund,
I signed up for IdentityIQ's services in April of this year, and then called and canceled my account in May
I never used the services after I canceled it they claim I didn't cancel no further charges should have come out of my account they have continued taking money for May June July August and September
Today I noticed that they have continued to bill me for services and when I called to cancel a second time (Today), was told that they don't issue refunds, regardless if I called and canceled before
They scammed me and I would like a refund
I had a free trial and I called before the trial was set to end in order to cancel my accountThe lady that I spoke with assured me that my account had been cancelledNext thing I know, I get an email from the company about my accountAnd so I check my bank account and see that my account has been charged $for a month of serviceI called Identity IQ and spoke with a supervisor named Laila and she told me that she would not be refunding meI explained to her that I previously called and spoke with a lady who told me my account would be cancelled and that obviously it had not beenI need them to give me my money back since I had already asked for it to be cancelled previously
Misrepresentation of Services / Company Denies
This company misrepresents their services from their website and welcome e-mails to their Customer Service department
Signed up for this company's *** service in February They claim they have 24/notification and monitoring alerts With each update you receive an alert via e-mail requesting that you login to view the results The alerts are ambiguous and are not "real time" as they claim The information ONLY provides WHO updated the information, not WHAT information is updated - making the alerts and monitoring useless
I called Customer Service on March 16, to inquire about why I was paying for a service that gave useless information They responded that this was the only information that they receive As I get information from Experian directly, I knew this was false They also informed me that they do not get information from all credit bureaus in real time and could take up to days (making
unauthorized charges against debit card
On June 18th I spoke to a representative involving repair of my creditThe representative offered a day trial period for $to run my credit reportThe only payment they accepted is debit or credit cardI reluctantly gave them it and asked the representative if it was only going to be for $and she said yesI later found charges by accident when reviewing my account and decided to look back and see how many times they charged meThey charged me on July 2016, for a balance of $and later on 8/1/for $and again on 8/31/for making that a total of $I called the company immediately on 8/31/and spoke to a representative named "Rose" and she informed me that they would e-mail me and send me a check in the mail which is yet to be receivedSpoke to the company twice, never received an e-mail verification and I'm still waiting on the checkThe only way to contact this company is on the telephone th
I have no doubt that this company is a excellent company in what they doMy issue is I have never opened an account with this company and some how they got my personal banking info and started charging me $a month, I called them twice today to tell them they need to reimburse my account in fullthey only agreed to do months out of monthsThat isnt rightI would have understood if I had opened the account but I didn'tAnd I asked so yall think its ok to work for a company that steels peoples private info and starts charging them money for their services that were never asked forThat is just sad
I will continue to bad mouth this company as long as im alive
Daniele W***
This company refuses to allow me or anyone else to cancel via writing
I had signed up for the free trial without knowing the hassle this would get me intoI emailed the company's customer service to cancel and they told me I would not get a personal response back and can only cancel if I call by phoneI do not want to call, I want to cancel in writing so that I can verify proof that it was canceled and I will not be charged in the futureI no longer wish to use this service now or ever, it feels like a trap
Cancelled service policy cannot be legal
I cancelled my service on 6/with Marise at IdentityIQ....she said I would not be able to get a refund as I still had days left in my billing cycle and I told her that was fine....I asked that she just cancel as of my renewal date and not charge me any longer Marise explained that she could only cancel as of the day I called in on so I would have to call in on the 19th and cancel so it would not be billed on the 20ththe first issue with that is that I am a busy working woman and I set time aside to call today and cancel...who knows if I will even remember to call on the 19th....second I am very leary of a company that cannot set a cancellation into progress for my next billing cycle so my service was unfairly cancelled today although I had days left in my billing cycle that I firmly believe I should be refunded for This is a red flag about this company's fraudulent policies that apparently they have continued to get away with fo
I called to review a pricing dispute and the canceled my account without my consentAfter this I called to cancel my wife's accountThe manager kept talking over me every time I tried to talkA very UNPROFESSIONAL Company! I would not trust them to monitor my credit
great customer service, they provide the help I need! I'm satisfied that I can view my credit scores and report
Billing for Services not rendered
Sep and Sep Billed for Access to website for August when in fact access was denied
Billed for Sep OK, but required to pay foe August in order to receive services for September
When I first started with this company my spouse and I joined over the telephone When I decided to cancel the account I checked my bank statement and found that they were still withdrawing the monthly fee I called today and was told by Jessey that my spouses account was not cancelled only mine It was never discussed with me that only one name would be cancelled and not both even though the account number is the same Once again they withdrew the monthly fee yesterday from my bank Jessey seemed uninterested in helping me get this straightened out and did not offer any possible solution other than "oh well"
I tried to cancel my trial membership within their time limit, was put on hold every time I called for over minutes and was never able to cancel
I called days after my initial signing up, I had a seven day trial, was put on hold every time and no one answered after minutes, they keep trying to charge my card, but I already told my CC company not to allow it
Only way to reach them is through their customer service number in which we called times today and could not get the automated message to recognize the option choices example 1, 2, The system did not recognize the number prompts and we attempted to call from two different cell phones and a landline voip phoneMake it easier for customers to cancel accounts like emailing customer support when you all are having problems with your phone systems like it seems you all were on Friday 03-23-Plus your prices are outrageous to not offer what other companies at the same price but provide more than you give like access to credit reports without charging additional to get access to an updated more current credit reportWe will make sure our credit repair people steer clear from this company for credit monitoring and when we were getting a consult for a guaranteed credit repair company they logged in with our info and the login area kept glitching and constantly logging them out!
Signed up for a day free trial Identity IQ refused to honor the contract when I wanted to cancel
I called Identity IQ to ask about their free trial I was able to confirm that the first month was a day free trial, and decided to give it a try I signed up with Identity IQ to get my credit report and to see if their services could benefit me I checked my credit report once I signed up, and although the credit scored did not accurately reflect my current scores, I though maybe they were just a couple days behind So, I chose not to cancel right that moment I also wanted to see how the service worked regarding monitoring So, I printed out the detailed report
About a week later, I checked back to see if anything had changed No alterations of any kind to my report could be found I printed out that detailed report, as well Another week went by and another report with no changes Finally, after just over three weeks, I logged in to see my profile Once again, no