Nexacell

Dear [redacted] , We truly appreciate your feedback and input towards the inappropriate actions taken by our representativesWe are beginning a thorough investigation into the matter including calls to other customers as well, but would reassure you that this representative will be put through disciplinary actions and retraining intermittently Thank you,Nexacell Customer [email protected]

To whom it may concern,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: trynexacell.com.We would also like to clear up a misunderstanding listed within the customer’s complaintOur company only sells Nexacell and any additional products that may have been purchased would be from a separate companyWe would like to apologize to the customer if they felt intimidated while in contact with our customer support teamWe take customer satisfaction very seriouslyOur records indicate that a call was made by the customer’s bank representative to our support team on 3/7/We were able to come to an agreement and the customer’s account was therefore canceled and a refund was then issued for the full price of $(including tax) on 3/7/Please allow 3-business days for the refund to show up in the customer’s billing statement from the date of the refundPlease feel free to contact us if you should have any further questions at (877) 252-or [email protected],NexacellCustomer [email protected]

Horrible companyI signed up on Facebook for a "free" sampleThe small print--which I did not see, says they will charge you after days They will also continue to send you the product and charge you monthly However, when you receive the product--there are no invoices included that reiterate this--nor does the email confirmation say this very important informationProduct takes about days to get to you--by then, even if I did read the small print, I had forgotten it and there isn't a reminder Product does not workWhen I called to question the charges and cancel, they harass you when you and try to offer more discounts to keep the scam goingOutrageously priced..they say it takes days to see results...but you have to cancel within days...so in theory, you are out $before you know if it works or notWhen I called, they wouldn't cancel the order and wouldn't refund my money [redacted] from the company told me if I returned the product, they would give me a 50% refund....but I had to wait until I got the productWhen I received the product and called back, they told me no one works there by the name of [redacted] and that no one would tell me thatI said I actually have a recording and they said "no you don't" and refused to have me send it to anyoneThere are no email contacts on the website On the flip side, when you order this product they offer another "free" trial of an eye cream...when I called that company to cancel, they still harrass you...but in the end, gave me a 75% refund that dayTotal and complete scamUnethicalCrap Product

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The response is falseThey have continued to charge my credit card and I have contacted the company more than onceThey have also left a threatening message on my answering machine I will be cancelling my credit card because of them.***

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: trynexacell.comWe feel for Ms***’s concerns, and have processed a refund in the amount of which is the full amount of the end of trial costIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at 877-252- or [email protected], Customer Service

I called Nexacell to cancel my free trial within the day period, (ordered on 4/8) but was told my trial period could be extended for weeks Before I could call to prevent an $charge to my credit card, the account was charged on 4/ When I called today on 5/to Nexacell again, they said there was no record of my call The agent, ***, did give me a refund of $to my account There was also another product in this online add...an HR cream, evidently from another company, which I did not know I paid different shipping costs of $and $2.95, but did not realize I had to cancel the HR cream with another company and that there would be another $charged to my account for this cream The advertising was very deceiving Plus, I have not seen any improvement in my skin

To whom it may concernOur company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: www.trynexacell.comWe feel for Ms***'s concerns and as such will provide a refund for the latest charge in the amount of $Please allow to business days for the funds to reflect within the accountIf there any any further questions or concerns, please feel to contact us at [email protected] or 877-252-0180Sincerely,Customer Service

Dear Ms [redacted] ***,We appreciate your feedback on our customer service teamOur company, Nexacell strives to ensure that our customers are entirely satisfied, therefore we take consumer complaints seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.trynexacell.comWe understand your concerns, and have processed a refund in the amount of $as requestedIn addition, you had been taken off recurring billing and will no longer be billed as of April 19, Please allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at 877-252-or [email protected] regards,Nexacell Customer [email protected]

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: trynexacell.com Ms [redacted] Enrolled into our trial program on 1/16/The trial offer had expired on 1/31/and Ms [redacted] was charged for the end of trial costsTypically, the end of trial costs are non refundable, however, Ms [redacted] contacted our offices on 2/17/to discuss the charges and was issued a 50% refund on both charges that were issued after the trial periodWe understand that this is not satisfactory and thus will provide a refund for the remainder of the charges in the amount of $This amount will reflect within to business daysFurthermore, the account has been confirmed cancelled and no other charges or shipments will be sent thereafter If you have any further questions or concerns, please feel free to contact us at [email protected] or [redacted] .Sincerely,Customer Service

The unpaid balance in the amount of $has been waived and will not be sent to collections

Dear Ms [redacted] ***, We appreciate your feedback on our customer service teamOur company, Nexacell strives to ensure that our customers are entirely satisfied, therefore we take consumer complaints seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.trynexacell.comWe understand your concerns, and have processed a refund in the amount of $as requestedIn addition, you had been taken off recurring billing and will no longer be billed as of April 19, Please allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at 877-252-or [email protected] regards, Nexacell Customer Support [email protected]

To whom it may concern,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: trynexacell.comIt appears that the account was charged for a total of times after the trial period had expired in the amount of which equates to after taxesOur return policy specifies that any automatic shipment within days of it's original processed date refundable through provided returns authorization (RMA)We will be able to issue immediate refunds in the total amount of $192.28, however previous charge is none refundablePlease allow to business days for the funds to processIf you have any other questions or concerns, please feel free to contact us at [redacted] or [redacted] Sincerely,Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Under the terms and conditions of the, day trial offer the charge after the trial period is non refundableHowever, according to the records on the account, Ms [redacted] was issued a return Authorization on 6/19/in which she would receive a full refund once the product is sent back to our facilityPlease have Ms [redacted] return the product at her convenience and she will receive her refund to business days once the product has been receivedIf you have any further questions or concerns, please feel free to contact us at 877-252-or [email protected] Sincerely, Customer Service

To whom it may concern,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: www.trynexacell.comWe feel for Ms [redacted] concerns, and have processed a refund for the full amount charged after the trial period as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at 877-252-or [email protected],Customer Service

Our company, Nexacell strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: trynexacell.comOur return policy states that we will allow any product sent within days of it's original processed date to be returned for a full refundNormally, the product would required to be returned from the customer, however, we will be issuing a refund in the amount of $as of todayPlease allow to business days for the funds to reflect within the accountIf there is any other questions or concerns, please feel free to contact us at 877-252- [redacted] or [email protected],Customer Service

To whom it may concern,Our company, Nexacell strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: www.trynexacell.comThe complaint makes mention of a product under the name Novaderm which we hold no affiliation toAny issues with their product must be handled by their company directly.According to our records, Ms [redacted] selected to enroll into our trial program as of 2/11/We issued a cancellation to the account when we received a call from her on 6/1/and issued a partial refund in the amount of $The tracking information for each package that was sent, indicates that all of the product was received and the address information also matches what has been posted within the complaintYou may verify the tracking with the following information at www.usps.com02/11/- [redacted] 03/27/- [redacted] 04/26/- [redacted] 05/26/- [redacted] Nevertheless, we understand that Ms [redacted] is not satisfied and would like to resolve the issueOur policies state that we would authorize the return of any product that is within days of it's original order date However, we will make the exception and will be issuing a refund for the two latest shipments in the total refund amount of $Please allow to business days for the funds to reflect within the account.If you have any further questions or concerns, please feel free to contact usSincerely,Customer [email protected]

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C... check-boxes. Please see the following check-out page for more information: trynexacell.comWe feel as though there is some misrepresentation within this complaint. The complaint mentions that our information was not provided, however that is incorrect. Upon enrolling into our trial program, customers are provided with an email confirmation that has our customer service contact information. This information is also available on the customer's credit card statement with each charge, on our product labeling, and within the contents of every shipment. According to our records, Ms. [redacted] contacted our offices 4/11/2017 and we issued a cancellation on the account. Since then, there has been no further charges or shipments. If you have any further questions or concerns, please feel free to contact us at [email protected] or (888) 524-7715.

To whom it may concern,Our company, Nexacell strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship... program by marking the T&C check-boxes. Please see the following check-out page for more information: www.trynexacell.comWe feel for Mccully's concerns, and have processed a refund in the amount of $89.85 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions.Sincerely,Customer Service

To whom it may concern, Arial, sans-serif;">Our company, Nexacell strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: www.trynexacell.comWe feel for Mccully's concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions.Sincerely,Customer Service