Nexacell

We are not liable for fee's incurred by the consumers credit card company as the responsibility belongs to the credit card holderYou would need to speak with your credit card company to resolve the issue

Here are the current charges that our company has issued on the accountThe latest charge that we issued was on 4/9/and the cancellation was processed on 4/11/No other charges have been issued since then. 2/23/$5.382/23/$1.95 3/10/$97.704/9/$

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi ***, Thank you for following up on my complaint. The companies dishonesty continues. According to their response I agreed to partial refunds of $My response to their offer was that it was not acceptable. Also, they say go to their web site “trynexacell.com” to see their free trail offer. If you google “trynexacell.com” there is no site which comes up however, there are two or three sites with complaints about Nexacell where people were scammed the same way and there was no agreement of being charged $after the trial. Thanks to your effort, their response is that they will refund me the $and $for the second shipment (which I returned to them unopened).Hopefully I will see it on my next credit card bill. I don’t quite trust them. Again, Thank you. $is a lot of money to be scammed. I thank the Lord there are people like you willing to help.
Regards,
*** ***

To whom it may concern, Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day-free trial, customers must affirm to and acknowledge the terms & conditions for our auto-ship
program by marking the T&C checkboxesPlease visit our website for more information including our terms at: trynexacell.com. We would like apologize to Ms*** *** for her poor experience with our customer service representativeOur investigation revealed that the address that was originally submitted when Ms*** purchased our product is incorrectOur records show that the shipping zipcode for Ms***’s account is *** instead of ***This caused our customer service representative to not be able to locate Ms***’s account the dispute over the phone We understand your concerns, and have processed a full refund in the amount of $+ taxesIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 3-business days for this refund to be processedYou should receive an email notification at ***[email protected] feel free to contact us if you should have any further questions or comments at 877-252-or [email protected]. Sincerely,Nexacell Customer [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

To whom it may concern,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program
by marking the T&C check-boxesPlease see the following check-out page for more information: www.trynexacell.comWe feel for Ms*** concerns, and have processed a refund for the full amount charged after the trial period as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at 877-252-or [email protected],Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be partially satisfactory to me. I will wait for the business to perform this action and will consider this complaint resolved when they accept that the other charge is theirs as well I do not accept the idea that the other item I ordered through Nexacell on the same checkout page was from another company I contend that both charges are related and come form the same business, whatever name they may be operating under
Regards,
*** ***

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C
check-boxesPlease see the following check-out page for more information: trynexacell.com*** *** enrolled into our trial program as of 1/30/and the trial period had expired on 2/14/As per terms of the agreement, a charge in the amount of $would be processed since a cancellation was not received prior to the end of the trialHowever, we attempted to charge the account and the debit was declinedNormally we would request that a payment be submitted in order to clear the the remaining balance, but will waive the fee to resolve the complaintIf you have any questions or concerns, please feel free to contact us at [email protected] or 877-252-0180.Sincerely,NexacellCustomer Service

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by
marking the T&C check-boxesPlease see the following check-out page for more information: trynexacell.com.We feel for Ms*** concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at 877-252-or [email protected],Customer Service

Dear *** ***,
id="docs-internal-guid-98dbd2a6-63a8-b20e-be8d-451c6076f2be">We appreciate your feedback on our customer service teamOur company, Nexacell strives to ensure that our customers are entirely satisfied, therefore we take consumer complaints seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.trynexacell.com
Upon reviewing the customer service representatives notes, there may have been a misunderstanding of intentions, as your subscription had been cancelled on April 19, An email confirmation should have been sent to the address provided at the time of purchasePlease check your [SPAM] folder just to be sure it was received
Since the product had already been shipped, we would like you to keep the product and to use it at your leisure, free of chargeIf you would be so kind as to provide feedback on your experience from packaging to results via email, that would be greatly appreciatedPlease feel free to contact us if you should have any further questions at 877-252-or [email protected] regards,
Nexacell
Customer Support
[email protected]

Our company, Nexacell strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore
customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: trynexacell.comOur return policy states that we will allow any product sent within days of it's original processed date to be returned for a full refundNormally, the product would required to be returned from the customer, however, we will be issuing a refund in the amount of $as of todayPlease allow to business days for the funds to reflect within the accountIf there is any other questions or concerns, please feel free to contact us at 877-252-*** or [email protected],Customer Service

To" class="cuttext">Roman'background-text-decoration:none;vertical-align:baseline;white-space:pre-wr...⇄ whom it may concern,
Our company, Nexacell strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: trynexacell.com
Be advised that the only charges that incurred to Ms***’s account were for the original amounts of $for the initial shipment costs and $since a cancellation request was not received within the day trial periodAny further separate charges placed, will be from a different company and should be address with them directlyWe make all of our information readily available to all of our customers to ensure that they receive the appropriate customer service Our packages come with customer service information within the contents of each shipment and our phone number is also listed on the product itselfThe bank statement charges also includes a number, which has been recently tested, and indicates no previous issues with our telecommunicationsIt’s unfortunate that Ms*** was unable to contact our officesIn an effort to resolve the issue, we will be issuing a refund in the amount of $as of todayPlease allow to business days for the funds to reflect within the accountIf you have any further concerns, please feel free to contact us at [email protected] or 877-252-Sincerely,
Nexacell
Customer Service

To whom it may concern,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our 14-day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program
by marking the T&C check-boxesPlease see the following checkout page for more information including our terms & conditions: trynexacell.comWe feel for Mrs*** *** concerns and have processed a full refund for the amount of $In addition, Mrs*** has been taken off recurring billing and will no longer be billedPlease allow for 3-business days for this refund to be processedThere is no need to return the product to us, please feel free to keep the product and continue to use itPlease feel free to contact us if you should have any further questions at 877-252-or [email protected],Nexacell Customer [email protected]

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C
check-boxesPlease see the following check-out page for more information: trynexacell.comIt appears that the original order was placed on 8/31/and the trial had expired on 9/15/Unfortunately, there aren't any records indicating a cancellation or an extension was made on the account However, we do understand that although uncommon, notations can be neglectedTherefore, we will be issuing a refund for the charge that incurred after the trial period in the amount of $This amount should reflect within MsMusgroves within to business days.If you have any further questions or concerns, please feel free to contact us at [email protected] or 877-252-0180Sincerely,Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told that they would wave the fee over the phoneSo, the message that they responded to the complaint with states the same thing they told me over the phoneI would like for them to state that they will ALSO (in addition to waiving my balance) not send this "unpaid" bill to collectionsBy sending it to collections it would become a part of my credit recordthis was not mentioned in their response back and with that addition I would be satisfied
Regards,
*** ***

There was a FaceBook ad for Nexacell for $ No terms or conditions Just requested shipping address and credit card As it turns out, it is a trial offer and then automatic shipments and charges for $monthly Definitely not listed that way on FaceBook I cancelled first order as charges appeared I haven't received product yet Will see how return goesI believe it is against the IL statutes to charge for a product before it is received

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the
T&C check-boxesPlease see the following check-out page for more information: trynexacell.com.We feel for Ms*** concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at 877-252-or [email protected],Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the
T&C check-boxesPlease see the following check-out page for more information: trynexacell.com We feel as though there is quite a bit of misrepresentation within this complaintPlease be advised that our company has never been associated with the tv show “Shark Tank”, nor has our company ever been endorsed by any of the actors Furthermore, the complaint specifies that our information was not provided, however this is not the caseOnce a customer enrolls into our trial program, the customer is then provided a confirmation which includes our customer service email and phone numberThis information is also included on the consumer’s credit card statement, within our products labeling, and within a packing list which is included with every shipment. We understand that MsHenry is unsatisfied with the trial program, therefore we will be issuing a refund for the end of trial cost in the total amount of $in order to settle the complaintThe refund will take to business days to reflect within Ms*** accountIf there is anything else we might be able to assist you with, please feel to contact us at [email protected] or 877-252-