Nexacell

To whom it may concern,Our company, Nexacell strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship...

program by marking the T&C check-boxes. Please see the following check-out page for more information: www.trynexacell.comThe complaint makes mention of a product under the name Novaderm which we hold no affiliation to. Any issues with their product must be handled by their company directly.According to our records, Ms. [redacted] selected to enroll into our trial program as of 2/11/2016. We issued a cancellation to the account when we received a call from her on 6/1/2016 and issued a partial refund in the amount of $47.73. The tracking information for each package that was sent, indicates that all of the product was received and the address information also matches what has been posted within the complaint. You may verify the tracking with the following information at www.usps.com02/11/2016 - [redacted]03/27/2016 - [redacted]04/26/2016 - [redacted]05/26/2016 - [redacted]Nevertheless, we understand that Ms. [redacted] is not satisfied and would like to resolve the issue. Our policies state that we would authorize the return of any product that is within 30 days of it's original order date.  However, we will make the exception and will be issuing a refund for the two latest shipments in the total refund amount of $143.21. Please allow 3 to 5 business days for the funds to reflect within the account.If you have any further questions or concerns, please feel free to contact usSincerely,Customer [email protected]

Dear [redacted],Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by...

marking the T&C check-boxes. Please see the following check-out page for more information: trynexacell.comOur records indicate that you contacted our customer service team and verbally agreed to two partial refunds of $44.98 on 04/21/2017. Though the purchase was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. However, we understand your concerns and have honored four of the remaining refund in the respective amounts of $44.97, $44.87, $89.95, and $89.85.Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at 877-252-0180 or [email protected].

Dear [redacted],
 
We truly appreciate your feedback and input towards the inappropriate actions taken by our representatives. We are beginning a thorough investigation into the matter including calls to other customers as well, but would reassure you that this representative will be put through disciplinary actions and retraining intermittently. 
 
Thank you,
Nexacell 
Customer Support
[email protected]

To whom it may concernOur company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship...

program by marking the T&C check-boxes. Please see the following check-out page for more information: www.trynexacell.comWe feel for Ms. [redacted]'s concerns and as such will provide a refund for the latest charge in the amount of $89.85. Please allow 3 to 5 business days for the funds to reflect within the account. If there any any further questions or concerns, please feel to contact us at [email protected] or 877-252-0180Sincerely,Customer Service

To whom it may concern,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program...

by marking the T&C check-boxes. Please see the following check-out page for more information: trynexacell.com.We would also like to clear up a misunderstanding listed within the customer’s complaint. Our company only sells Nexacell and any additional products that may have been purchased would be from a separate company. We would like to apologize to the customer if they felt intimidated while in contact with our customer support team. We take customer satisfaction very seriously. Our records indicate that a call was made by the customer’s bank representative to our support team on 3/7/2017. We were able to come to an agreement and the customer’s account was therefore canceled and a refund was then issued for the full price of $97.27 (including tax) on 3/7/2017. Please allow 3-5 business days for the refund to show up in the customer’s billing statement from the date of the refund. Please feel free to contact us if you should have any further questions at (877) 252-0180 or [email protected],NexacellCustomer [email protected]

Under the terms and conditions of the, 14 day trial offer the charge after the trial period is non refundable. However, according to the records on the account, Ms. [redacted] was issued a return Authorization on 6/19/2016 in which she would receive a full refund once the product is sent back to our...

facility. Please have Ms. [redacted] return the product at her convenience and she will receive her refund 3 to 5 business days once the product has been received. If you have any further questions or concerns, please feel free to contact us at  877-252-0180 or  [email protected]. Sincerely,Customer Service

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C...

check-boxes. Please see the following check-out page for more information: trynexacell.comIt appears that there is an additional charge in the amount of 89.95 that does not belong to us. Please Advise Ms. [redacted] that any charges regarding different product would be from a separate company and they would need to contact the company directly for assistance.According to our records, the earliest contact that we received from Ms. [redacted] regarding the trial offer was on 11/28/2016 which is the same day the  that the trial offer had expired. No other records indicate any contact prior to when the offer had is expired. However, in an effort to resolve the issue, we will be issuing the remainder of the refund in the amount of $58.41 as of today. Please allow 3 to 5 business days for the funds to process. If you have any questions or concerns, please contact us at [email protected] or 877-252-0180.

Under the terms and conditions of the, 14 day trial offer the charge after the trial period is non refundable. However, according to the records on the account, Ms. [redacted] was issued a return Authorization on 6/19/2016 in which she would receive a full refund once the product is sent back to our...

facility. Please have Ms. [redacted] return the product at her convenience and she will receive her refund 3 to 5 business days once the product has been received. If you have any further questions or concerns, please feel free to contact us at  877-252-0180 or  [email protected]. 
Sincerely,
Customer Service

Dear [redacted], We truly appreciate your feedback and input towards the inappropriate actions taken by our representatives. We are beginning a thorough investigation into the matter including calls to other customers as well, but would reassure you that this representative will be put through disciplinary actions and retraining intermittently.  Thank you,Nexacell Customer [email protected]

Dear [redacted], sans-serif; font-size: small;">Our company, Nexacell strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://brilliantskinserum.com/terms.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $89.85 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 866-231-2199 or [email protected],[email protected]

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge...

the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: trynexacell.comWe feel for Ms. [redacted]’s concerns, and have processed a refund in the amount of 89.85 which is the full amount of the end of trial cost. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at 877-252-0180  or [email protected], Customer Service

Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C...

check-boxes. Please see the following check-out page for more information: trynexacell.comWe feel for Ms. [redacted]’s concerns, and have processed a refund in the amount of 89.85 which is the full amount of the end of trial cost. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at 877-252-0180  or [email protected], Customer Service

I called Nexacell to cancel my free trial within the 14 day period, (ordered on 4/8) but was told my trial period could be extended for 2 weeks. Before I could call to prevent an $89.85 charge to my credit card, the account was charged on 4/22. When I called today on 5/2 to Nexacell again, they said there was no record of my call. The agent, [redacted], did give me a refund of $31.44 to my account. There was also another product in this online add...an HR cream, evidently from another company, which I did not know. I paid 2 different shipping costs of $4.95 and $2.95, but did not realize I had to cancel the HR cream with another company and that there would be another $88.78 charged to my account for this cream. The advertising was very deceiving. Plus, I have not seen any improvement in my skin.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The unpaid balance in the amount of $89.85 has been waived and will not be sent to collections.

To whom it may concern,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program...

by marking the T&C check-boxes. Please see the following check-out page for more information: trynexacell.comIt appears that the account was charged for a total of 3 times after the trial period had expired in the amount of 89.85 which equates to 288.42 after taxes. Our return policy specifies that any automatic shipment within 30 days of it's original processed date refundable through provided returns authorization (RMA). We will be able to issue 2 immediate refunds in the total amount of $192.28, however previous charge is none refundable. Please allow 3 to 5 business days for the funds to process. If you have any other questions or concerns, please feel free to contact us at [redacted] or [redacted]Sincerely,Customer Service.

Dear [redacted],We appreciate your feedback on our customer service team. Our company, Nexacell strives to ensure that our customers are entirely satisfied, therefore we take consumer complaints seriously. Before customers commit to our 14 day free trial, our customers must affirm to and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.trynexacell.comUpon reviewing the customer service representatives notes, there may have been a misunderstanding of intentions, as your subscription had been cancelled on April 19, 2016. An email confirmation should have been sent to the address provided at the time of purchase. Please check your [SPAM] folder just to be sure it was received. Since the product had already been shipped, we would like you to keep the product and to use it at your leisure, free of charge. If you would be so kind as to provide feedback on your experience from packaging to results via email, that would be greatly appreciated. Please feel free to contact us if you should have any further questions at 877-252-0180 or [email protected] regards,Nexacell Customer [email protected]