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Nielsen Reviews (74)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have not receive the item yet, and won't for several weeks I was toldI would not consider this matter closed until I have the correct item in my possession though Sincerely, [redacted] ***

In regards to Revdex.com Complaint # [redacted].
 
We have spoken with [redacted] and apologized for any confusion that may have been caused by the change in the gift selections. Also, we have offered her additional gift choices.
 
In our recent communications with [redacted] regarding her...

dissatisfaction with the gift selections, we mentioned that it was not our intention to be misleading. But, when making the actual selection of gifts, we choose gifts that were in the same price range as what we had stated in our initial communications. Over time, our selection of items changed, but we wanted to make the gifts comparable in terms of price. 
 
We felt this was covered in the following disclaimer in our e-mail communications: “Note: All gifts are subject to change based on availability. The [redacted] reserves the right to substitute a gift of equal or greater value at [redacted]'s sole discretion.”
 
Again, as already mentioned, we have communicated with [redacted], and offered her several additional alternatives. She has since made her choice, and it will be sent to her within the next few weeks.
 
We hope this information helps conclude the resolution of this matter.
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have not receive the item yet, and won't for several weeks I was told. I would not consider this matter closed until I have the correct item in my possession though.
Sincerely,
[redacted]

I am writing in reference to complaint # [redacted].
 
We are very sorry that [redacted] experienced issues with the equipment, as well as with trying to get the equipment replaced.
 
Our representatives have since spoken with [redacted]. We have reactivated her account, and will be...

sending her new equipment within the next few days.
 
In addition, as promised,  we will be giving her extra points to compensate for all the inconvenience she has experienced.
 
Again, we are sorry about this situation, and we hope that [redacted] will have an enjoyable experience as a member of the National Consumer Panel.
 
Thank you,
[redacted]

We were never "ASKED" if we wanted to do their survey. It just comes in the mail, as well as reminder post cards, phone calls, even on Sunday morning. The last caller asked if I received the packet. I told him yes, did you receive it back? I refused it, not interested at all in this.

Review: To Whom It May Concern,

I am writing this complaint to your company because I am irate on how this issue is being handled. This was turned over to a collection agency for equipment that I no longer have, and now you are saying that I am responsible for this. I am not paying for something that I no longer have, and it was sent back the same day it was shipped. Please credit me the amount that was owed.

Thank You

[redacted]Desired Settlement: Yes please credit my account because I no longer have the equipment.

Business

Response:

After speaking directly to [redacted] over the phone we have determined that the equipment was lost in the mail and we have cancelled any collections for the equipment. You should not receive any more emails or letters regarding the issue, and we hope you would consider participating in Nielsen surveys in the future. We apologize for the mixup and appreciate this opportunity to serve you.

Review: I was called on May *, 2015 at 9:30PM (EST) this is UNACCEPTABLE BY LAW..

I was called on May *, 2015 at 9:30PM (EST) this is UNACCEPTABLE BY LAW.. I am entitled to compensation for this - I will also be filing w/the Revdex.com as well as the State Attorney Generals office.

The Telephone Consumer Protection Act (TCPA) was created to protect you from the onslaught and annoyance of unsolicited telemarketing calls. The TCPA law states that if a telemarketer calls you using an autodialer on your cell phone without your consent, then they are liable to pay you $500-$1500 per phone call, depending upon how intentionally they called you. If a telemarketer calls you using a pre-recorded message at the beginning of the call, whether calling your on your landline or your cell phone, this telemarketer is again liable to pay you $500-$1500 per call. If the telemarketer calls you and itââ?¬â?¢s not an auto-dialed call or a pre-recorded call, they are still liable to pay you $500 ââ?¬â?? $1500 per call if youââ?¬â?¢re phone number is registered on the do-not-call registry.Desired Settlement: See above!!!! Again COMPLETELY unacceptable to be called at 9:30 PM!

Consumer

Response:

NOTE: The actual call was at 9:22PM (ES) See the attached document..This complaint is BOTH to inform you as well as request compensation of the max allowed by law. They are in the same time zone as me, and they were very aware of the time they were calling. I am also listed on the "do not call list" and this call should never have been made to begin with. I am requesting $500-$1000 in compensation.. Thank you for your help in assisting me with this situation,[redacted]

Business

Response:

Dear [redacted],Nielsen

is a nationally recognized research company, and because of this, we do not

fall under the National Do Not Call List. We are sorry to hear you do not wish

to participate. However, we are happy to honor your request and place your home

and telephone number on our Do Not Call list. This will prevent you from being

selected for any of our projects in the future. We

apologize for any inconvenience our calls may have caused and thank you for the

opportunity to assist you with your request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Just because you are NOT on a call list does NOT entitle you to contact people at their home after 9PM EST - I work and you woke me from my sleep. This is unacceptable for any business practice.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: DO NOT CALL ME

Do NOT call me.

Scarborough Research is constantly calling me. I said I have no interest of taking the survey.

By the way, I read some complaints and you guys mentions that only [redacted] can remove my number(###-###-####) from database, so interviewer or caller cannot remove my number from database for accuracy.

That is such an unacceptable excuse. The policy of 'interviewer cannot remove number from database' is Your problem. I do not care about accuracy of your survey. And if caller cannot remove the phone number, then why do you guys call to same number again and again? At least you guys can fix the policy of calling same phone number multiple times even after receiving phone calls. I am receiving so many calls that I start to sick of it.

So I have to file complain like THIS to not disturbed by you guys? It is such a rude way to perform service.

Remove my phone number from your database, and I hope you guys stop making ridiculous excuses of 'interviewers cannot remove phone number from our database.' for calling MULTIPLE times after receiving phone call and say NO.Desired Settlement: DO NOT CALL ME.

Business

Response:

Hello,Please accept our apologies

for disturbing you. We have removed your number from our calling database so you should not receive any further telephone calls from [redacted].

As you have noted, the only way a phone number

can be deleted from our database is by a [redacted] in our headquarters;

interviewers do not have access to that database. This method is used to

protect the privacy and the accuracy of the data that we gather. [redacted] is an [redacted] accredited research company and because of that, we adhere to strict guidelines and procedures that are audited both internally and by the [redacted].

We try so hard to reach a

household because their answers represent thousands of others in their area who

will not have a chance to voice their opinions. Once a household is selected

for inclusion in our survey, it cannot be substituted by another household. The research process is the

most direct and efficient way for companies to find out what consumers are

looking for, so they can provide the content requested. Your answers would let

radio, television and newspaper companies know what consumers prefer to receive

in their radio and television shows, and in newspaper articles.

Scarborough is a nationwide

media research company that conducts surveys throughout the country. We do over 200,000 surveys per year gathering

information on radio listening, newspaper reading, shopping behavior and TV viewing

habits of consumers. We have been in

business for over 30 years. If you would

like more information regarding our company the website is: www.Scarboroughsurveys.com. If you

have any further questions please feel free to contact us at ###-###-####. Thank You.

Review: These people call some times 2 or 3 times a day harassing us to take surveys. I had taken one on or around July [redacted] of 2015 when the representative stated they would stop calling us (which they did not). All of the time their people have called us, they are demanding and rude and when I ask them to stop calling me, they respond saying they'll call back later or just hang up on me. I have received calls well after 9:00 pm and the one I received tonight was at 9:18 pm. I might mention here that our phone number is unlisted, and I have twice entered our phone number into the Do Not Call Registry. Apparently these folks have found ways around the DNCR thing.Desired Settlement: I want no further contact from Scarborough Research and any subsidiary companies, parent companies, independently employed personnel, and/or business partners. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have repeatedly e-mailed this company and asked them to stop calling me. I have copies of all e-mail correspondence. They refuse to do so, though claim they have. The number that is repeatedly calling me is a San Antonio Texas number ###-###-####. At this point, I consider it nuisance/harassment. I have stressed to them I will not answer their questions, nor will I ever answer their questions. I want them to permanently remove my telephone number from their database and call lists.Desired Settlement: STOP CALLING ME!!!!!!!!!

Business

Response:

[redacted] was contacted byNielsen’s Scarborough Research Team. We have removed his number from not onlythe Scarborough Research line of business but also our Video, Audio and Harrislines of business. We apologize for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We have no relationship with this company. In early June we received an unsolicited postcard stating we had been "selected" to fill out surveys for them. We had neither the time nor inclination to do so and declined. However, since then they have called us daily: 7/*, 6/**, 6/**, 6/**, 6/**, 6/** x 2, 6/**, 6/**, 6/**,6/**, 6/**, 6/**.. This includes Sundays and on occasion more than once a day., sometimes at a late hour This is nothing short of harassment, which we have already reported to the [redacted], but the calls continue.Desired Settlement: Honor our request to be left alone and stop the phone calls.

Business

Response:

Complainant's phone number has been placed on our Do Not Call List.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: NON RECEIPT OF PRODUCT SELECTION: I selected to receive a $200.00 [redacted] card from this company on September **, 2014, for earning a special gift for scanning each week for a year (I have proof of this e-mail from this company). I immediately selected the [redacted] gift card and transmitted my selection via e-mail either on the [redacted] or the [redacted] of Sept 2014. On or about October *, 2014, I called the Panel Support Center to check on the status of my gift. I was told it could take six to eight weeks. On October **, 2014, I sent an e-mail (so I would have something in writing- I have the e-mail) about the status of my gift, (Again, I was told it would take six to eight weeks.) On December **, 2014, I once again sent an e-mail inquiring on the status of my gift card (I have the e-mail) and was told by [redacted] (e-mail format) that my e-mail would be forwarded to the gift department and that I should get a response within 1-3 days. To date (January **, 2014, NO ONE HAS GOTTEN BACK TO ME, NOR HAS A GIFT CARD BEEN DELIVERED TO ME.) On January **, 2015, I sent a certified (with return receipt) letter to the [redacted] advising her of no receipt of product as it had now been 5 months. I also told her that "I think your organization has lied to me about me receiving anything for my time and efforts. This is not the way to run an organization and I do expect some resolution to this situation." NO RESPONSE RECEIVED FROM HER OFFICE. ON 2-**-2015 at 4:45 p.m. I received a phone call from their Call Center ([redacted]), who asked if I had gotten my [redacted] card. I advised her I had not. TO THIS DATE: 4-**-15- NO $200.00 [redacted] CARD HAS BEEN SENT TO ME from this organization. They are liars in my eyes and seem to have no intent to provide the gift card to me, despite telling me I had earned a reward of my choice. Time since award was awarded: ALMOST 8 MONTHS AGO. Any assistance the Revdex.com could provide is be appreciated. I would like my $200.00 [redacted] cardsent to me NOW.Desired Settlement: The resolution is a $200.00 [redacted] card sent to me IMMEDIATELY VIA SOME TYPE OF CERTIFIED WITH RETURN RECEIPT (I.E. I HAVE TO SIGN FOR IT) and a formal apology would be nice for treating very badly, a customer (who provides a service for them) by transmitting data each week). Both seem the least they could do in this situation.

Consumer

Response:

I have reviewed the response (gift card received) made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. It took the business a total of 245 days (time awarded to time received) to get my [redacted] card sent to me, and I appreciate your intervention in making this happen. The company SHOULD send me some type of apology letter for my efforts in resolving this matter, but, the [redacted] card did arrive on 5[redacted]-2015 and is for the amount I was to be awarded, so I consider this matter resolved. Thank you again for your time and assistance.

Sincerely,

Review: I have been solicited by emails by this business to complete paid surveys

I have completed 2 surveys on July **, 2015 (and have copies of the confirmation):

[redacted] case#[redacted] for $55 [redacted] card and

[redacted] case#[redacted] for $50 [redacted] card.

The confirmations promised full payment within 4 to 6 weeks.

I have left many phone messages and messages with the operator Pam and sent emails to "survey help desk" with no response, regarding unreceived [redacted].Desired Settlement: Make overdue payments for promised [redacted]

Business

Response:

Dear [redacted],We do apologize for the inconvenience, we had an incorrect email address on file. We have since contacted you via your correct email to provide you with appropriate honorarium as you have requested. We appreciate your participation in our survey and thank you for this opportunity to serve you.

Review: I made a purchase with my points in October. I seen a 5.1 surround speaker set and wanted it for my family for Christmas. It was 117,000 points. I saved up A LONG time and this was the first item I planned on purchasing from them. no where did the description say I needed to have or purchase additional hardware. I don't know how these audio things work. it was thanksgiving and we were rearranging the room for the tree and I let them open the gift. Excitement filled the air. after an hour and calling [redacted] did I discover that I was TOTALLY dissatisfied with this item as I needed receiver which the [redacted] rep told me was roughly 250$. I called the support desk for help on 11/** right after [redacted] couldn't help me. I was told I would receive a call from "[redacted]' in 3 business days, 4 days past I called again. of course a different lady told me oh I was told wrong and its 7 days and I needed to wait longer. on the 7th day I get a call from someone reading an email she wasn't even the [redacted] and couldn't answer any of my questions she was just a hourly wage earner doing the [redacted]s job, I asked her to tell the [redacted] I wanted a call. I have this big box in my living room that I am unsatisfied with and now its way past the return time. I want to return it, I want my points returned, I am VERY dissatisfied with this company and this transaction . this company can fix it..they just wont do it or contact me. 12/** was the last time they contacted me. I have sent 3 more emails asking then to call me. last one was on 12/**/14.Desired Settlement: send me prepaid shipping label to return this item to you, like first sales rep told me would happen, and return the 117,000 points to my account.

Business

Response:

Dear [redacted], The complaint from [redacted] was forwarded to me, since [redacted] is a member of the National Consumer Panel. Our office spoke with [redacted], and told her that we would reinstate the 117,000 points to her account. In addition, we asked that if she wanted to, she could donate the speaker set to the charity of her choice. [redacted] seemed satisfied with this resolution. If you need anything else, please let me know. Thank you, [redacted]

I joined Nielson thinking it would be a fun way to earn rewards. It turned out to be far more work then it's worth. While I was in the hospital after giving birth to my twins I kept receiving emails that I wasn't scanning. I was hospitalized and had no way of doing so. Once I got home I tried to keep up scanning but it was impossible with two sick newborns. I sent the scanner back to the address on the box in came in. Now I am being threatened with a collections claim because they are demanding their scanner back and I already returned it months ago! They keep calling and emailing me and I'm starting to feel harassed. I have emailed them numerous times and none gets back to me, yet they keep harassing me.

Review: I have been a member of [redacted] for over three years approximately, sending consumer reports of items bought on a register basis in this household.

In March 2013 I had emergency surgery where I had surgery that resulted with an [redacted] that was serious enough to be inhospital treatment because of [redacted] of extremely strong [redacted] and overseen by I[redacted] and My Family physician. I was confined from March to July 2013 with a [redacted], and confined to a hospital bed during those months. I had been receiving at home phone calls to my wife about the stoppage of online shopping reports. My wife told me of the calls and at first I was told it was ok. To transmit information when I could. However, the calls continued and Then started to get cards that turned into letters that stated NCO [redacted] wanted their equipment back. I called [redacted] to customer service and to [redacted] and told them I was still in the hospital and did not have access to the equipment at all. I was told that the letters and cards were computer generated and not to worry about my membership.

When discharged on July **, 2013, I tried to send new new purchases the same day, as well as purchases that were still in the equipment memory.When trying to transmit the information, online message said my membership was cancelled and to return the equipment. I contacted [redacted] again and was told to return the equipment as the letters explained. I returned the equipment and three weeks later received confirmation of received same equipment. However, currently my membership is completely cancelled and I am refused further membership with National Consumer Panel.Desired Settlement: Reinstatement of membership and new equipment replacing previous equipment I have been in good standing with Neilsen and [redacted]) for several years. I REALLY LIKE NIELSEN /[redacted]s and am otherwise a very satisfied consumer.

Business

Response:

In regards to complaint # [redacted];

[redacted] account with the National Consumer Panel has been reinstated. He should be receiving his equipment within the next week or so, at which time he will be able to continue to participate on the panel.

Review: I am asking for assistance with the Nielsen Company in order to stop them from sending promo materials to my POB. Up to date I had received 3 different size letters that I have no interest in dealing with. When I called ###-###-#### on 11/**/15 I was barraged by rude and rather emotional replies, and customer service rep refused to remove my address from the company mailing list unless my personal cell phone number provided.

The mail came from [redacted]Desired Settlement: No further contact by the business

Business

Response:

Dear [redacted],We are sorry to hear you do not wish

to participate, and we are happy to honor your request and place your address and telephone number on our Do Not Contact list. This will prevent you from being

selected for any of our projects in the future. We

apologize for any inconvenience our mail may have caused and thank you for the

opportunity to assist you with your request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Harassed by this company by them calling my house over 15 times in the last 5 days, the lastest call at 8pm. I called them and asked to be put on the do not call list. They ignored this request and continue to call my house.Desired Settlement: Please respect my wishes and stop calling my house at all hours.

Business

Response:

[redacted]-We are sorry to hear you do not wish to participate and we will gladly honor your request to be placed on our do not call list.We are sorry for any inconvenience we may have caused and thank you for the opportunity to serve you.

Review: They keep calling. When I said to take off call list, person said I had to call their supervisor to do it. Said no way. Delete me and correct proce

cess they have. Totaly **Desired Settlement: Delete my call info

Business

Response:

Dear [redacted],Please accept our apologies

for disturbing you. We have removed your number from our calling database.

As the interviewer mentioned, the only way a phone number

can be deleted from our database is by a Supervisor in our headquarters;

interviewers do not have access to that database. This method is used to

protect the privacy and the accuracy of the data that we gather. Scarborough Nielsen is an [redacted] accredited research company and because of that, we adhere to strict guidelines and procedures, which includes our deletion methods, that are audited both internally and by the [redacted].

We try so hard to reach a

household because their answers represent thousands of others in their area who

will not have a chance to voice their opinions. Once a household is selected

for inclusion in our survey, it cannot be substituted by another household. The research process is the

most direct and efficient way for companies to find out what consumers are

looking for, so they can provide the content requested. Your answers would let

radio, television and newspaper companies know what consumers prefer to receive

in their radio and television shows, and in newspaper articles.

Scarborough is a nationwide

media research company that conducts surveys throughout the country. We do over 200,000 surveys per year gathering

information on radio listening, newspaper reading, shopping behavior and TV viewing

habits of consumers. We have been in

business for over 30 years. If you would

like more information regarding our company the website is: [redacted]. If you

have any further questions please feel free to contact us at ###-###-####. Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Was mailed a invitation to become a Nielsen family ( which would record or tv and radio habits ) for a small monthly payment for our time by way of wearing a device the size of a pager that can pick up 2nd audio signals and would transmit the shows info so they could gauge the viewership levelsDesired Settlement: to be a Nielsen family as promised

Business

Response:

This is a new Household on ourpanel and their equipment is scheduled to arrive today. I’m not sure ifthey misunderstood. I’m forwarding to Brian, the manager over theMid-Atlantic Region, to have someone follow up.Group Leader

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: MARKET RESEARCH & ANALYSIS, MEDIA CONSULTANT, PUBLISHERS-PERIODICAL

Address: 85 Broad Street, New York, New York, United States, 10004

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