Nielsen

Review: I am on the do not call list... Television Measurement | TV Ratings | Nielsen keeps on calling me even after I told them not to call me. What can be done to have them stop calling me.Desired Settlement: I do not want the Television Measurement | TV Ratings | Nielsen to call me.

Business

Response:

In response to complaint # [redacted], we have placed phone number ###-###-#### on Do Not Contact.

Thank you,

###-###-####

Review: I receive calls from this company, sometimes upwards of 4 to 5 times a day. I have expressed my concern that I ABSOLUTELY IN NO WAY WANT TO PARTICIPATE IN THESE SURVEYS. How many times am I going to have to say this before this company will LEAVE ME ALONE? I want my number completely out of their systems. I've had it. I've even contacted them thru an e-mail and requested that they leave my family and I alone.Desired Settlement: 1) STOP calling us and permanently remove our phone number from your rolls. 2) Change your policies and practices to stop persistent calling when someone does not answer your incessant calls and if they do answer and then solely express to simply be left alone, YOU DO JUST THAT

Business

Response:

[redacted], We are sorry to hear you do not wish to participate in our survey, and we will gladly honor your request to not be contacted for any further studies. We are sorry for any inconvenience we may have caused and appreciate this opportunity to serve you. Thank You.

Review: This company keeps telephoning us and phoning us again and again, at various times morning, daytime and evening. They are annoying us with this frequent calling, and we do not want to be called by them.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Permanent removal from their call list and no more calls at all from them or any company they are connected with.

Business

Response:

I show that this was responded to, and the complainant’s number placed on our “Do Not Call” list, on 4/*. Please advise if there is something I am unaware of that needs to be completed. Thank you. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: There is not the slightest hint of apology in their response. They were calling two or three times a day, early in the morning and into the evening, including Sundays. Surely they can manage to say "we are sorry, and will look into our marketing/calling procedures and see that other people are not called more than once a day, and only during normal business hours. Is that too much to ask?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], We have received notification from the Revdex.com in New York of yourfollow-up response. Upon a complete review of this case and the situationthat lead to it, we have found we did indeed have a dialer issue that promptedthe multiple calls on this day to your home. We assure you this has beenresolved. Please accept our sincerest apologies, to you personally and allthe members of your home, for the inconvenience this caused. It wascertainly not our desire as we were very interested in having your homeparticipate in the TV ratings in your area. However, we understand yourconcern and placed you on our Do Not Call list. Sincerely,Responded to on behalf of [redacted]

Review: They started calling few days after we canceled our 7 years Dish Network service.

We received a card that we are "lucky to be a part of a survey..." We did not ask for this, nor gave our address or phone number to anybody but banks or credit cards over the phone or internet. No other companies have our information, we have non-published phone number for over 20 years and we are on a "Do not call" list as well.

The phone calls were on a daily basis at different times and lasted for over two weeks. The name on the caller ID was Nielsen Ratings, the phone number is ###-###-####.

We did complaint to the FCC April **, 2014; the calls stopped for about a week.

We received a "Nielsen: letter size envelope about two weeks ago. While we are not interested, it went to the trash as the first above mentioned card (without our address).

The phone calls started again.

We received another card stating "Thank you for being a Nielsen TV rating household! Please start keeping your TV survey on Thursday. Your starting date is on the survey cover...”

We receive these calls almost on a daily basis now, at a different times again.

While we didn’t pick up a single phone call from them, they called today at 9:16AM as “Out of Area” with no phone number listed in the caller ID. The introduced themselves as “Nielsen Ratings”. I told the lady: “If someone doesn’t pick up your calls for around 4 weeks, doesn’t that give you a clue we don’t want to be a part of it?” and I hung up.

How did they obtain our name, an address and a phone number in the first place? Our privacy was invaded by this company. I work in the state of Indiana maximum security Correctional Facility and it is very important for us to keep our private information non-public.Desired Settlement: PLEASE stop calling us!

You are the first company knowing our name, address and our non-published phone number that we didn't give out to. PLEASE DO NOT give this information out to anybody and PLEASE delete our information from your records!

Thank you!

Business

Response:

In response to complaint # [redacted] we have placed phone number ###-###-#### on Do Not Contact.

Thank you,

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for putting our phone number on DO NOT contact.

I would like to see a statement that your company deleting our information and a promise not to give my name, address, and phone number to any other company.

As I mentioned before, I am very curious where did you get my private information in a first place?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In follow up response to complaint # [redacted], the phone # ###-###-#### has been put on our DNC spreadsheet and is not in any of our other databases. Nielsen does not sell or reveal any information. Everything is strictly confidential. We had this number in our sample since 2008. Normally we get the numbers from public records.

Thank you,

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was very briefly a panelist member. After about a week of me submitting my information to the National Consumers Panel via their scanner equipment, I received a voicemail and an email requesting that I call the customer service number to see if my scanner needed to be returned so it could be replaced. When I called customer service, they had no idea why I was calling. I received another phone call and was asked to check the numbers on the outside and inside of my scanner to see if they matched. They did not. I was told I needed to return the scanner so they could replace it because my scans were not applying properly to my account. She also said she would credit my account with inconvenience points since I could not submit shopping info while I was without my scanner. I followed the given instructions for returning the scanner exactly.

A week or two later, I tried to log into my account to take a survey, where I learned that my membership had ended. I never received a replacement scanner. I called customer service. They told me they cancelled my membership because they had no idea why I returned my scanner and that I didn't return everything. I did, in fact, return everything. She apologized and said she would add inconvenience points to my account and have her supervisor call me that day regarding reinstating my account. No supervisor every called.

Today I received an email asking me to return their equipment because my account had been cancelled because of non-participation. I just want to scream. I have never experienced a more poorly run company. I wanted very much to participate. Their right hand has not a clue what their left hand is doing. I doubt very seriously if their right hand knows what their right hand is doing. I do not understand how any company can survive with this level of incompetence.Desired Settlement: I would like for them to replace my scanner, reinstate my account with them (including all the promised inconvenience points, plus some for this added inconvenience), and run their business like professionals.

Business

Response:

I am writing in reference to complaint # [redacted].

We are very sorry that [redacted] experienced issues with the equipment, as well as with trying to get the equipment replaced.

Our representatives have since spoken with [redacted]. We have reactivated her account, and will be sending her new equipment within the next few days.

In addition, as promised, we will be giving her extra points to compensate for all the inconvenience she has experienced.

Again, we are sorry about this situation, and we hope that [redacted] will have an enjoyable experience as a member of the National Consumer Panel.

Thank you,

Review: They asked me if I wanted to take a survey and I told yes. I answered all of their questions. Later on, they told that they would send me $5.00 cash in the mail for having participated in the survey. It's been almost about three weeks and still haven't received anything from them. I want my money back which is why I filing this complaint against the company.Desired Settlement: To give each customer their money that they earned for participating in a survey.

Business

Response:

[redacted],We are attempting to contact you via phone and email to confirm your correct mailing address. Once you reply to our communication with your mailing address we will resend your $5. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The number is was contacted on is registered with the FTC Do Not Call list. The nature of the call was a survey. The call came in just before 10pm EST even though the FTC limits all sales calls to be placed before 9PM. The lack of respect for government regulations and personal limits is unacceptable.Desired Settlement: Use the Do Not Call list.

Business

Response:

Dear [redacted],Nielsen

is a nationally recognized research company, and because of this, we do not

fall under the National Do Not Call List. We are sorry to hear you do not wish

to participate. However, we are happy to honor your request and place your home

and telephone number on our Do Not Call list. This will prevent you from being

selected for any of our projects in the future. We

apologize for any inconvenience our calls may have caused and thank you for the

opportunity to assist you with your request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They keep calling me sometimes five times a day using several different numbers including no, no number ID.Desired Settlement: See above.

Business

Response:

In response to complaint # [redacted] we have placed phone number ###-###-#### on Do Not

Contact.

Thank you,

Review: It started bout 2 weeks ago, when the Neilson Ratings started to call over and over, last week I told the lady that called I wa not interested and she cont her speil and I hung up, today as July [redacted],2013 they called me 3 times to which I said pls dont call my number again and didnt listen to my request.Desired Settlement: All I ask is they take my number off my list I do not desire to partcipate in the neilson ratings

Business

Response:

In response to complaint # [redacted], we have placed both phone numbers [redacted] and [redacted] on Do Not Contact.

Thank you,

###-###-####

Review: On or about Jan. *, 2013 removed from my account 10,000,000 points it took over 1/2 year to earn by [redacted], of whom Nielsen is the parent company. I have contacted [redacted] repeatedly(Jan *, **, [redacted]- Apr **, **-May *, *-June **, **and July *) over the last 6 months for the restoration of my points. I have been given a number of answers(of which I have saved) to my request, each one different until recently where: Dear [redacted] Member, We apologized for any inconvenience this may have caused you. I know this can be frustrating, but unfortunately we need management approval in order to add points into an account. Let me assure you they're looking into this and we'll get back to you as soon as we hear back from them. We appreciate your patience. Let me know if you have any other questions. Thanks! [redacted] has been the canned answer to my request for restoration. This is going into the 7th month without restoration. I was required to used 10,000,000 points by the end of 2012 or they would expire. On Dec. **, 2012 I bid on and won an auction for some ski goggles :Status: CLOSED Closes: 12/**/2012 My Bid: 10,001,000 PTS Highest Bid: 10,001,000 PTS On Jan **, 23013 this e-mail was sent to me: Dear [redacted] Member, We apologize for any inconvenience you may have experienced. This has been escalated to management again and they're currently investigating it. Thank you for your patience. Let me know if you have any other questions. Thanks! [redacted] Member Services Team after this canned response have been given.Desired Settlement: I want my 10,000,000 points returned

Business

Response:

We will be adding [redacted] 10,000,000 points back to his account. These should appear on his account within the next few weeks.

Thank you,

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They continue to call numerous times a day even though we have requested them to stop calling. Our phone number is also on the Do Not Call list.Desired Settlement: Stop calling our house!!!

Business

Response:

Dear [redacted],We are sorry to hear you do not wish

to participate. We are happy to honor your request and place your home

and telephone number on our Do Not Call list. This will prevent you from being

selected for any of our projects in the future. We

apologize for any inconvenience our calls may have caused and thank you for the

opportunity to assist you with your request.

Review: [redacted] is repeatedly calling my phone number. When I requested that the caller remove my number from his companies Database/Call list, he would not.

Caller (researcher) has the authority to dial my number and invade my privacy but will tell you that he does not have the authority to remove my phone number from the database call list due to Corporate privacy concerns! He wanted me to call his company number to have someone remove my number. Ridiculous. Being a legitimate marketing business for many years is not an excuse for intrusive and horrible business practices.

There are plenty of Citizens that will happily participate in surveys. There is no valid reason to harass, be rude, and obstinate to citizens that ask for their number to be removed from the call list or database.

I have read the complaints and responses from "employees." [redacted] (The Nielsons Co) is a business and their product is getting completed surveys via *Unsolicited* phone calls. The Do Not Call List should apply to research companies but I understand that it does not.

Thank you for your assistance.Desired Settlement: Two Resolution desired:

1) Change your corporate policy on removing numbers from the database/call list. Your form letter response that the corporate policy is to "protect the privacy and the accuracy of the data that we gather" and the company policy "adhere to strict guidelines and procedure.". Developing and Implementing poor business practices and then using the Controls and Audit process as justification is reprehensible. New policy should be that Researcher can only remove the phone number that the researcher is currently calling. The new strict audit policy should examine those removals. Citizens should not have to contact anyone (let alone the Revdex.com) to get their phone number removed from your legitimate business operations.

2) Remove my phone number from your database, Call List,, re-sellable contact list, everything.

Business

Response:

[redacted], Please accept our sincerestapologies for the way in which your calls were handled. Once you advisedthe agent that you did not wish to participate or receive further phone calls,action should have been take to place you on our Do Not Call list. Rest assured that we have takencare of this for you and your telephone number will not be contacted again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you for your assistance. Sincerely,

Review: Nielsen TV Rating personnel calls us multiple times each day - for over a year. We repeatedly tell the phone person to stop calling us, put us on a no call list, to speak to a [redacted]...everything possible to get them to stop calling us. They constantly and repeatedly ignore our requests and hang up.Desired Settlement: I want a written letter from the company apologizing for their highly unprofessional behavior of their personnel & a clear statement that our phone # is on a no call list. I also wish a phone number with a [redacted]'s name - so we may speak to someone in authority, as we believe this company will continue to call.

We expect Nielsen to take immediate action to correct this ridiculous problem.

Business

Response:

In follow up response to complaint # [redacted], the phone # ###-###-#### has been put on Do Not Call in our database. [redacted] will be receiving an email letter from [redacted] ###-###-#### from our Call Center along her name and number.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They discovered we were 'unfortunately in a rare phone loop' - which resulted in continued calls. They have given us a name and phone number of a specific person to address any further problems.

Sincerely,

Review: Contacted ###-###-#### Panel Support regarding a gift received that I purchased with my points that was not working properly in mid July. Was told I would be contacted with a return label within 10 days. After not hearing anything I contacted them again and received the following email on August * - I checked your account and noticed the gift supervisor was contacted about your gift on 7/**/13. Typically it takes 7-10 business days from when the memo was sent to be contacted with a pick up date. The gift supervisor will contact you to set up a date that we will have the gift picked up. Please feel free to write in or contact us at ###-###-#### if you have any further questions or problems. [redacted] - National Director 8/** - I emailed again that I had not heard anything in the time period I was given and received this new reply - 8/** We will re-forward this information onto the appropriate department and look into this situation. Please allow 3 - 5 business days to be contacted with more information regarding your gift return. [redacted] 8/** - Contacted them again - 8/** received this - I do apologize for the delay in response and we will contact you as soon as we have the appropriate information from the vendor regarding this issue. 9/* - Contacted them again via email and another time directly from the web site and have not received any response and let them know that I would file a complaint if I did not hear anything by Friday.Desired Settlement: I want them to pick up the merchandise that I have now had for over a month and refund the points I have collected over the past 2 years. This is in regard to an ILive Under Cabinet Radio valued at approx $50 - I am tired of getting the runaround after being a long time member.

Business

Response:

We contacted [redacted] and told her to discard the item that was not working properly, and that we would reinstate her gift points so that she could place an order for another gift. (According to our records, she has since ordered another gift.)

As to what happened in this instance, unfortunately, we had some internal miscommunications, which led to the information not being passed along to the correct party. We are very sorry for the inconvenience this situation caused [redacted]. We will make sure that this does not occur again.

Thank you,

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your help!

Sincerely,

Review: We continue to receive solicitation calls from [redacted] on our home phone number. We have never done business with Nielsen

and we're currently on the "do Not Call" list. The calls continue even after request to stop calling.

The most recent call came 01/**/2014. After I hung up on the [redacted] rep. , he called back.Desired Settlement: Stop calling my house!!

Business

Response:

In response to complaint # [redacted] we have placed phone number [redacted] on Do Not Contact.

Thank you,

Review: I am a part of the National Consumer Panel [NCP] (A Nielsen-IRI Joint Venture). I have been a panelist since July **, 2013. In the last 3 to 4 weeks I have dealt with complete chaos regarding a scanner swap because the USB scanner caused my computer to slow down, so I put in a swap request.. NCP told me to put the scanner in the original box and send it to the manufacturer for a swap. I was called about two weeks later (6-**-2015) and was told that the manufacturer made an error and treated it as a drop panelist. To try to solve this issue someone at NCP mistakenly ordered the USB modem instead of the broadband modem. This is what I had been told when I received the call... I also mentioned dropping from the panel when I had called in to set up the scanner swap. NCP offered me 10, 000 points upon my next transmittal and 10, 000 additional points 3 months from that date if I made satisfactory transmissions in a timely manner. NCP has locked me out of their website as a dropped panelist. I find this odd as NCP told me that I am still a panelist. I am very disappointed in the continuous errors that the National Consumer Panel has made. My panelist ID is [redacted].Desired Settlement: I would like a credit to my points balance in the amount of 20, 000 to 50,000 points for my inconvenience because I am a loyal panelist of two years.

Business

Response:

[redacted] In regard to [redacted]’s situation with the scanner and his membership, we believe we have resolved any issues. We are sending [redacted] a new scanner that will be appropriate for his situation, and have also credited his account with 50,000 gift points. In addition, he will be awarded 10,000 additional points as soon as he transmits with the new scanner, and if he continues on the panel for three more months, he will receive another 10,000 points. We are very sorry for the confusion regarding the scanner. Initially we had a miscommunication with our equipment depot, and it took some time to straighten things out. We have resolved these issues, and we are sending [redacted] the correct scanner. Again, we apologize for any inconvenience that [redacted] experienced. Sincerely, Dave G[redacted] Senior Communications Analyst National Consumer Panel

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have already sent in a transmission and have not received my 10,000 points.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

RE:[redacted] Inregard to [redacted]’s question about not receiving the 10,000 additional pointsfor transmitting, his account was credited with the points on July **, 2015. Witha regular data transmission the points are credited to a panelist’s accountsoon after we receive their information. However, in [redacted]’s situation,since we were dealing with such a large number of points, it had to be workedon by a manual process, which caused a slight delay in the points beingcredited to his account. Wehope that everything is now in order, and again we apologize for anymisunderstanding with [redacted]. Sincerely,Dave G[redacted] Senior Communications AnalystNational Consumer Panel

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your assistance in this matter.

Sincerely,

A telemarketer from this company called my house on a Wednesday morning at 7:30am saying she had been trying to get a hold of me to take their survey. No business should be calling a home at 7:30am. When I asked why she would be calling before 8:00am, which is against the law she laughed and said it wasn't and she just needed me to take the survey. I couldn't believe this company would have staff calling people so early.

Review: I receive 3 phone calls per day from this number ###-###-####, which shows up as The Nielson Com on my caller id. I have asked to be removed from their calling list at least 5 times. They have cut me off and still tried to ask me questions and tell me how valuable and special their offer is and they keep calling day after day. I do not want anymore calls from he Nielson Com to my phone number ever again. Please put me on your do not call list.Desired Settlement: I do not want anymore calls from he Nielson Com to my phone number ever again. Please put me on your do not call list.

Business

Response:

The complainant's phone number has been placed on our Do Not Call List.?

Review: I was robbed in early February and reported that the scanner issues by ncponline was stolen. I was told that I would be contacted by a them or a new scanner would be sent. I also informed [redacted], representative for the company, that my phone does not have a working voicemail and instructed and then made sure he documented this in the message to management. After having heard nothing for the last two weeks, I called today and found out that I have been deactivated without my permission or consent. I have been a panel member for over ten years and feel that I have been taken advantage of. I was told that they do not have equipment at this time, which for anyone would be extremely hard to believe. I was never given a choice of any other type of participation, simply deactivated without consent or permission. I am handicapped and have used this participatoin for medication and treatment. I feel I am being selected and discontinued as punishment for being handicapped and I have never been allowed any say or comments about my treatment. I am being punished for being robbed, isn't that enough for this company?Desired Settlement: I request a replacement scanner, and reinstatement with full points reinstated.

Business

Response:

[redacted] I am writing in regard to [redacted]’ recent issue with the National Consumer Panel. One of our customer support representatives recently contacted [redacted]; her account has been re-activated and her points reinstated, as requested. We are deeply sorry that [redacted] was never given an opportunity to choose a different type of scanning equipment and was inadvertently deactivated from the panel. In addition, we had no knowledge of [redacted]’ physical condition. So we would never discontinue or otherwise interfere with her membership because of it. Again, we apologize for any inconvenience that [redacted] has experienced, but we’re glad that she is satisfied with the outcome. Thank you, [redacted]

Review: I work full time and on top of that I'm [redacted] and due to stress and all the harassing phone calls from this company I have been suffering from [redacted] and now my doctor has me on bed rest!!!Desired Settlement: DesiredSettlementID: Other (requires explanation)

I do NOT want this company contacting me they need to stop 3 of the employees who have called me on a daily basis have yelled at me and used foul language and continued harassing me even after kindly telling them that I do NOT WISH TO PARTICIPATE IN ANY SURVEY!!!! It is my right if someone is calling me for me to refuse and say no !!! Not only that I have a permanent restraining order and I'm on witness protection I do not wish to share any info

Business

Response:

Dear [redacted], Please accept our sincerestapologies for having disturbed you with our calls. We were very excitedabout offering you the opportunity to participate in our survey. Rest assured your telephonenumber has been placed on our Do Not Call list and you will receive no furthercalls.On Behalf Of, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,