Nielsen

Review: I signed up to do survey's for Nielson over a year ago but never earned money but filled out a great many survey's. I told them I wanted to opt out several months ago and deleted them from my computer dozens of times but they keep reinstalling in my computer they won't go away . Can you ask them to get out and stay out of my computer.Desired Settlement: Get out of my computer and never come back.

Business

Response:

We have contacted [redacted] via phone to help clarify the issue and offer a personal apology on Monday 10/**. That same day we sent him instructions on how to remove the Nielsen software from his computer and we hope this has resolved the issue. We have also attached the instructions to this message, and anticipate a reply as to whether his computer problems persist.

Review: Some time ago I provided the needed information to this company to receive one of their scanners. I received communication back from them clearly stating that I would indeed be receiving a scanner. It's been several months, possibly even more than a year, and I've yet to receive my scanner. Now they claim they don't have nor ever had my information for a scanner. They're now insisting I have to register again which I refuse to do.Desired Settlement: They will obtain the information they claim they need from my active account. If they need anything else then they can email me what they need.

Business

Response:

Regarding [redacted]’s complaint

(#[redacted]), we’ve tried for the past few weeks to resolve this issue with him (along with communicating via e-mail, we’ve asked to speak to [redacted] on

the phone, but he has declined to do so).

[redacted] insists that he signed up for

the National Consumer Panel; however, we have no record of him doing so. We

checked our internal database, as well as that of our recruitment vendors. We

simply do not have any record of him registering for our panel.

[redacted] has suggested that we have been sending him occasional

emails, in which he has to sign in to apply credit to his account. (See [redacted]’s e-mail below from November **. Note: The e-mail is directed to [redacted], our [redacted].)

However, we have told him that

the National Consumer Panel does not operate like that; we have never asked

panel members, or potential panel members, to apply credit to their account,

because there is nothing to credit. (Over the years, we have had several

hundred thousand panel members, but have never heard of anyone being asked to

credit their account.)

We asked [redacted] to provide some documentation regarding his

membership with the National Consumer Panel, in the form of e-mails or even the

URL for the webpage that he uses to credit his account. Unfortunately, he has

been unable to provide us with this information, because he said he has deleted

these e-mails, as shown in his email to us on November **.

Since we have never asked panelists to logon

to a website to receive credit, we wonder if [redacted] may be confusing us

with another panel. It’s also possible that some other company is using our

name for fraudulent purposes, as perhaps part of a phishing scheme. We had

hoped to examine the e-mails [redacted] had been receiving, so that we could

possibly discern if another company was illegally using our name. But again,

unfortunately [redacted] has not been able to produce those e-mails.

We really wish we could help [redacted],

but at this point, there is nothing we can do. Because as we have already mentioned,

we just don’t have any record of him having signed up with us. The National

Consumer Panel is always looking for good panel members, so we again invite [redacted] to register for our panel, using our recruitment website.

Here are the e-mails that were referenced above:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The company continues to lie. They've not "tried for the past few weeks to resolve this issue." If they have then it'd be resolved. It's true, I do require communication via email... for confidential reason(s). I NEVER communicate with ANY company over teh phone unless *I* believe there's valid reason(s) to do so. Communicating with this company via phone wouldn't change anything.

[Side note: The company must refrain from calling me "[redacted]" as I do not appreciate it. My name is quite obviously [redacted] and that is how they are to address me.]

I factually know I did indeed join National Consumer Panel. I was factually emailed informing I'd be receiving a scanner from the company. This was several months ago and I've yet to receive it. I've also informed the company to figure out (how to obtain) the information they claim is needed to get me in their system for a scanner. I've also clearly informed them that once they get me manually added to their system (AGAIN) that they are to include a note to not send me my scanner until I tell them I've moved. As per my current living situation it's simply best that I wait until after I move.

No, I have NOT "suggested" that they've been sending me occasional emails which include a link to click to apply credit to my account. I clearly informed them of such FACT. I've also emailed them a copy of a recent one I received. They replied telling me it's from National Consumer VOICE and that they are National Consumer PANEL. Some time ago I'd contacted the company about changing my email address and was told that it'd be changed for ALL parts of the company I'm involved with. Thus, there's NO reason for me to not be in the PANEL records.

This company had absolutely NO right nor reason to copy and paste ANY of my previous email communication to them. That is, despite the fact that they've not proved anything other than what they've already claimed (whether I confirmed it or not). They are not permitted to share any of my communication with them with the only exception being to paraphrase (as they already have).

I've clearly informed this company that there's absolutely no 'confusion' on my end. The problem is on their end and they best figure it out quick.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My problem is with the [redacted]. The problem is I found one of there scanner at a yard sale and on the back of the scanner it reads "Reward if found ACNielsen Company Equipment Center ###-###-####. Aug. 2014. I call them and told them about finding the scanner and they said they would send a return tag and I would get a 20.00 reward after 4 to 6 weeks after return it. I also got a paper I sign say I would get $20.00. I got the return tag and sent the scanner back on Aug **, 2014. I call about 2 weeks later to see if they got the scanner and they said they did. So I waited the 6 weeks and no $20.00. So I call to find out where my $20.00 and they look into and said it might of got lost so, they send another one and it will take two weeks to get there. So I wait 3 weeks and no $20.00. So I call and they said it will take another 4 to 6 weeks. So I wait a another 6 weeks and no $20.00. I call and they told me they would look to see where it is and they would call me back. So I wait a week no call back. So I call they would send another because they never send out the second one so I wait another 6 weeks. No $20.00 after another 6 weeks. Ever time I call. I get the run around. I try calling Nielsen direct, twice and left a message and they never call me back.Desired Settlement: I want my 20.00 thief your company enter into a contract as soon a I sent that scanner back on the Aug. **, 2014.

Business

Response:

RE:ID # [redacted] I’dlike to address the issue of [redacted]’ not receiving a $20 gift card forreturning the [redacted]’s equipment. We have spoken with [redacted], and we informed him that he should be receiving the gift card withinthe next few weeks. Accordingto our records, we sent him a gift card in November 2014, and then another onein December 2014 when he said he never received the first one. When we checkedwith Visa, we discovered these cards have not yet been redeemed, so we assumethey were lost in the mail. Asstated, we will be sending [redacted] another gift card, but this time wewill be sending it via [redacted]. (When our office spoke with [redacted] on Tuesday, April *, we verified his address.) In addition, thepackage will be sent signature guaranteed, so that we can confirm that [redacted] received the card. Please note that it may take 4 to 6 weeks for [redacted] to receive the card. Weare sorry for any confusion or inconvenience that [redacted] has experienced.We also want to thank him for finding and returning our equipment. Thank you, [redacted]Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] thanks!!!!!!!!!!!!!!!

Review: NCP has been very unreasonable with the way they went about wanting their equipment back. They have placed there equipment and they name on my credit, I this for fact because they sent a email stating if I did not return their equipment, they would take further actions. The problem is they are not willing to return my emails nor resend me another mailing label nor a box. They have gone too far they have ruined my credit. They continue to send me emails in demand for the return of they non functioning equipment.Desired Settlement: I want NCP to send me 200 dollars for credit damages, another box and mailing label for the equipment's returned. I also want them to stop emailing and expand the date the equipment should be sent back. I also want my credit cleared of any wrong doing. I also want them to not call, text or email me ever again.

Business

Response:

RE: ID# [redacted]Iam writing in regard to [redacted]’ recent issue with the National ConsumerPanel. [redacted] believes the National Consumer Panel somehow impacted hercredit rating. We believe this is a mistaken assumption, since our organizationdoes not do anything to impact an individual’s credit rating. Whenwe send a scanner to a panelist we inform them that it is the property of NCPand that they will need to return it if the equipment is not working or if thepanelist is no longer participating. The scanner is valued at approximately$250, so we make every effort to retrieve the equipment once the panelist hasdecided not to participate. To that end, we will send the panelist emailsasking that he or she return the equipment. In extreme cases we will use acollections agency to help us get the equipment. (This is the “further action”that [redacted] refers to in her complaint.) However, neither NCP nor thecollections agency will ever do anything to impact a panelists’ credit status.So, there are no credit damages to clear. Incidentally, wereceived the equipment from [redacted] on September **. Despite this beingbeyond the deadline we had indicated, we will make sure that she gets thecompensation we had offered. (Note: [redacted] should be receiving thiswithin the next few weeks.) We are sorry about thisapparent confusion regarding [redacted]’ credit. The National Consumer Panelwill remove her information from our records, and will not be contacting heragain about the equipment. We hope this resolvesthis situation. Sincerely, [redacted] Senior Communications AnalystNational Consumer Panel

Review: I was a member of their "[redacted]" for approximately three years, participating actively and earning "points" redeemable for rewards. When we were planning to move, and unable to participate further, I placed an order for my rewards gifts, then cancelled my membership. I returned the equipment, and the account was closed on good terms. The reward shipment, however, was never received. We moved, and there was no place to re-send to, so there was a delay. Finally I was able to provide a friend's mailing address when we knew we would be stationed in [redacted]. More months later, [redacted] informed me that they had never shipped the order there; instead they were (just then) going to credit the rewards points back to my account. This was poor timing, since they were in the final weeks of selling off one season's catalog, and the selection was almost non-existent. I said I would like to wait until the new catalog, and asked that they ensure my points didn't get lost, or expire, or whatever. Sure enough, my account was finally fully closed, the point expired, and I was unable to log on to the website. Many, many phone calls and email exchanges ensued. I was assured that they would email me a copy of the current gift catalog, and that they were reinstating my points (about 76,000). I never received the catalog, and now my emails are not even being answered. I worked hard for you for a long time to earn these "gifts," and I really resent that you would treat your panelists this way.Desired Settlement: I need to see the current gift catalog, place an order, and receive the items.

Business

Response:

In regard to [redacted]’s concerns about her gift points, we will be sending her a gift card forthe value of the points that she had accumulated during her tenure on the[redacted]. We are sorry aboutthis situation; when [redacted] concluded her panel membership it coincidedwith our changing to a new gift vendor, and unfortunately we weren’t able tofollow up and send her a new gift catalog. We have recentlyspoken with [redacted] and offered to provide her with a Visa gift card. The giftcard should be sent to her next week. Weare very sorry for any inconvenience that [redacted] experienced due to thissituation, and we appreciate her panel participation. Thankyou, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

These people have been calling my business everyday, multiple times a day for the last couple weeks. I've told them I'm not interested multiple times and have started just picking up the phone and hanging up. They're not getting the hint and either don't care about the DO NOT CALL Registry or they're exempt.

Review: Calls daily, sometimes twice daily. We have asked repeatedly that they stop calling. We are on the national do not call list. I honestly don't care whether they are required to comply with that list--they should have the common business courtesy to respect our expressed preference to be left alone in our private home. There is no excuse for this harassment.Desired Settlement: 1) STOP calling us and permanently remove our phone number from your rolls.

2) Change your policies and practices to respect the do not call list and to respect requests not to be called.

3) Change your policies and practices to stop persistent calling when someone does not answer your incessant calls.

Business

Response:

Dear Sir or Madam,Nielsen

is a nationally recognized research company, and because of this, we do not

fall under the National Do Not Call List. We are sorry to hear you do not wish

to participate. However, we are happy to honor your request and place your home

and telephone number on our Do Not Call list. This will prevent you from being

selected for any of our projects in the future. We

apologize for any inconvenience our calls may have caused and thank you for the

opportunity to assist you with your request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. The matter has been resolved.

Sincerely,

Review: I've been receiving multiple calls at all hours of the day in reference to completing their television survey. I have refused to take the survey and told them not to call again, however, they refuse to abide by my wishes and continue to call.Desired Settlement: I do not want to receive any further calls from this company.

Business

Response:

Dear [redacted], Thank you for bringing this toour attention. We have not been successful in locating your name or thetelephone number you provided in any of our lines of business. Canyou please respond and advise us of the telephone number you are being calledat asking for your participation in the TV ratings? Once we have the correcttelephone number, we will be able to locate you in our database and can thenplace you on our Do Not Call list. It is also possible, that if thenumber you provided here is the correct telephone number and your has alreadybeen placed on our Do Not Call list. We look forward to hearing backfrom you so that we may settle this to your satisfaction.On Behalf of,[redacted]

Review: we get paid fridays,check get sent out in wednesdays though,I still have yet to recieve my check its already tuesday,they do not help me,give me anything for the wait/inconvenience,im sitting at home with no electricity or phone because I have no money to pay it,it is not fair to me I feel like im workin for free,its not right and they dont do anything or know anything to fix this problem besides quote "we have no control over that" ! this happens every paycheck and im honestly tired of it because I get behind on my bills and that affect my personal life at home,its not fair at all I need ny money please help me fix this proble because im not the only oneDesired Settlement: I would really like some sort of cash,day off or something thats going to pay me back or make thing even for the money ive jad to borrow from family members,arrangements ive had to make and just the big inconvenience with is the companys fault for not getting their employees check to them when they're supposed too

Business

Response:

I have reached out via email and also by phone to [redacted] with no response.Kind regards,[redacted]

Review: To whom it may concern,

Within the past year I signed up to participate in the National Consumer Panel as the benefits seemed to be well worth the work. After using the program for a short time it became apparent that the incentives were not worth the time. I stopped scanning and I was instructed to return the equipment. I had misplaced the box and they sent a new one. I packed up the equipment, placed the return shipping label and dropped off the package to the local [redacted] location. Some time passed and I received a few letters and phone calls to return the equipment. With the first letter I received I sent the letter and the piece of the return label I kept to the return address indicated on the letter to confirm the tracking number. Yesterday I received a letter from [redacted] stating that I must respond within ten days of the date on the letter. The letter is dated 12/*/15, postmarked 12/*/15, and was received 12/**/15. It is ridiculous to demand a timeframe if you cannot mail a letter in a timely manner. I attempted to contact someone at this agency but I experienced long hold times and gave up. I have reiterated to National Consumer Panel numerous times that the equipment is no longer in my possession, I would consent to a search of my home to prove it. Confirmation of the shipment was mailed back to National Consumer Panel.Desired Settlement: Immediate stop of the collection process for equipment that has been properly returned to the National Consumer Panel. Addition of me, the individual, to their do not contact list. I wish never to be contacted by any means for any reason except to resolve this issue.

Business

Response:

Dear [redacted], We are so very sorry for the mix up and we will certainly honor your request by ceasing any collections for the equipment and placing you on our DNC list. Thank you so much for participating in our panel and again we apologize for the inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I must have gotten onto Nielsen's list to monitor TV usage. They had tried once or twice to contact, but I ignored. Then they tried to call my house at 9:15 AM on a Sunday morning. Apparently they are exempt from the do not call list, and don't mind bothering people on a Sunday morning. That lets me know they are a company not to be trusted if they think it is O.K. to call on a Sunday and that time of day. Major lack of common sense. Never gave them a chance to give me their sales pitch. Told them to take me off of their call list. We'll see what happens.

I'm not a "Customer" in the sense of using this company, rather a customer of their websites. I'm just noting some odd things in regard to NPC/Nielsen. To start there are two websites, npconline.com and npcpanel.com. Why do you need two? or is one fake? The npconline gives a link to a weird Revdex.com page (https://www.Revdex.com.org/online/consumer/cks.aspx?id=**SSN**540). This has another link to the Nielsen Revdex.com rating... Yet nowhere on ncponline does it say anything to do with Nielsen. Now on ncppanel.com it says Nielsen/IRi Joint Venture, but is has no link to the Revdex.com rating. Now the Facebook for NCP links to ncponline, and Nieslen's webpage. When you hit "Contact Us" on ncponline.com it gives you an email regarding ncppanel.com (@ncppanel.com). I'm just confused why their is so much disconnect between Nielsen and the two interconnecting NCP webpages. **Their is no Revdex.com on the ncponline.com either.**

Just a question...the paperwork I received from this company said it requires my phone, email, and address/name. They also say that they will not use this info to sell me anything but...will they sell that info to people who would?

Review: I have been a panelist member of National Consumer Panel for over 10 years. On 11/**/2015 I used a portion of my membership points to order a $25 Regal Cinemas gift card for holiday gift giving. I received a shipment November **, 2015 but the wrong gift card was shipped. I received an AMC Theatres gift card instead of the Regal Cinemas gift card I selected. I contacted National Consumer Panel via email that same day to report the error on their part. I received a reply stating it would take 7-10 days to resolve the problem. I contacted them again to say I thought that was excessive since I needed the card for a gift. I was encouraged to call Customer Service. I called Customer Service 12/*/15 and was told I would have to return the wrong gift card before they would issue a new one. They said they would send information about returning the card. I said this was unacceptable and asked to talk to a manager. Arturo told me he would get this resolved and would call within 48 hours. It has been over 48 hours and I have heard nothing. Please help me to resolve this problem.I hope others will be cautious and stay away from Nation Consumer Panel. The support is horrible.Desired Settlement: I would like to have the $25 Regal Cinemas card shipped immediately. I need to receive it by December **, 2015. I would also like National Consumer Panel to communicate that they are sending what I ordered. I will be happy to return the wrong merchandise that was sent once I receive what I actually ordered.

Business

Response:

[redacted], We apologize for the mistake and thank you for your loyalty to our National Consumer Panel Survey. We have sent the proper gift card incentives and confirmed their receipt. We sincerely appreciate the opportunity to assist with this issue and thank you again for your participation in our surveys.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for helping to resolve this problem.

Sincerely,