Nielsen

Review: They have called 2 and 3 times a day. Leave no message. When I answered the woman was rude and tried to shout over my telling her to stop calling. I repeated several times, Do not call again. She continued to raise her voice and talk over me. She didn't give a name but she had an [redacted] accent. These calls need to stop!

Business

Response:

In response to complaint # [redacted] we have placed phone number ###-###-#### on Do Not Contact.

Thank you,

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Company has called my home multiple times. even after being asked not to call. They always call while I am doing my homework and it is taking a toll.

They will not stop calling. This is harassment. I have told them multiple times to stop and they do not.Desired Settlement: I would like them to remove me from their call list. I don't require compensation for my suffering and time, but if they see fit I would like an edible arrangements basket of delicious chocolate covered fruit. The food is only to comfort myself from repeated harassment.

Business

Response:

Dear [redacted],

Please accept our apologies

for disturbing you. We have removed your number from our calling database as you requested on 2/**/2015.

The only way a phone number

can be deleted from our database is by a [redacted] in our headquarters;

interviewers do not have access to that database. This method is used to

protect the privacy and the accuracy of the data that we gather. We try so hard to reach a

household because their answers represent thousands of others in their area who

will not have a chance to voice their opinions. Once a household is selected

for inclusion in our survey, it cannot be substituted by another household. The research process is the

most direct and efficient way for companies to find out what consumers are

looking for, so they can provide the content requested. Your answers would let

radio, television and newspaper companies know what consumers prefer to receive

in their radio and television shows, and in newspaper articles.

Scarborough is a nationwide

media research company that conducts surveys throughout the country. We do over 200,000 surveys per year gathering

information on radio listening, newspaper reading, shopping behavior and TV viewing

habits of consumers. We have been in

business for over 30 years. If you would

like more information regarding our company the website is: [redacted]. If you

have any further questions please feel free to contact us at ###-###-####. Thank You.

Review: I was terminated from a site owned by Nielsen ([redacted]) without proper explanation or how I violated the terms given. No contact to inform me I was in violated any part of the agreement. I was sent notice that a change was made to the agreement, but was not informed as to how the agreement was changed or what effect the change would have on my continued use. No opportunity was given to me to correct my actions to avoid termaniton. This is bad business practice.Desired Settlement: I want an apology for the wrong I suffered and re-reinstatement to [redacted]. I want to be informed as to how I violated any [redacted] policy that lead to my termination so I can avoid further action.

Business

Response:

Dear Revdex.com in regards to complaint # [redacted],

Thank you for giving us the opportunity to respond to the inquiry from a terminated member of our RewardTV website.

The RewardTV website is used by The Nielsen Company (US) to gather commercial survey information including information about people’s unaided recall of advertisements displayed on television and for other research purposes. In order for the information to be usable, members’ answers must meet Nielsen’s research criteria. Nielsen uses algorithms to identify survey answers which are not usable, such as, among other things, answers generated by pure guessing or by looking up answers.

Because a certain number of members produce survey results which are not usable at all but for which these individuals are provided points and cash prizes, RewardTV has updated its terms of use to provide that it may terminate memberships of individuals who RewardTV determines do not meet RewardTV’s research criteria. Those individuals are given a period of time to be able to use points that they have accumulated but those individuals are no longer able to participate on the site or accumulate new points.

The updated terms were posted on the site, and a pop up notice of the change in terms was prominently displayed on the login page. We also put in place a mechanism to keep track of individual sign in dates after the change in terms.

This terminated member accepted the terms by continuing to use of the site and we have records of those site visits. We are not asserting that the individual has violated the terms of use of the site. However, this individual is part of a larger group of members whose responses to our surveys are not usable for Nielsen’s research purposes. Continuing to include these individuals as members and accumulate points and prizes reduces incentives available to other members and significantly interferes with the collection of usable survey information which funds the site.

We have sent out termination notices to a larger group of members, including this member, in accordance with our terms including the following provision:

RewardTV uses the Site for certain research purposes for which it needs membership with certain criteria, including demographics and statistical validity. The particular criteria change from time to time, and are determined by RewardTV in its sole judgment. To insure that the membership will meet its business needs, RewardTV reserves the right to terminate any membership by e-mail notice to the e-mail address supplied by the member. Such determinations are final. Upon such notification, terminated members will no longer have access to TV Trivia or custom surveys. Members who have been sent a notice of termination will be given a period of no less than 30 days to redeem any outstanding points such Members may have accumulated. No points may be accumulated by the Member after the notice of termination has been sent. The accounts of terminated members will be deactivated no less than 60 days after such notification of termination. Terminated members cannot re-register.

We hope that this will provide the information that you need to satisfy this matter. If you have any questions, please do not hesitate to contact me.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was terminated from a site owned by Nielsen ([redacted]) without proper explanation or how I violated the terms given. No contact to inform me I was in violated any part of the agreement. I was sent notice that a change was made to the agreement, but was not informed as to how the agreement was changed or what effect the change would have on my continued use. No opportunity was given to me to correct my actions to avoid termination. This is bad business practice.

I want to know what "must meet Nielsen’s research criteria." is and how I failed to fulfill this requirement.

"...such as,among other things, answers generated by pure guessing or by looking up answers." If a person doesn't know the answer, guessing is the only other option. Also, what is meant by "among other things", either you know the answer or not. Nowhere is the "agreement" was said "no guessing".

"updated its terms" I was not informed on how these terms were updated. In New York, if the Mayor said the law has been updated and did not inform you of the updated, then how are you to know what the changes were.

I also want to know how the "agreement" was changed, not just that there is change, but what was changed.

It is poor business practice not to let people change to a new standard by informing them first what is wrong in what they are doing and second, what needs to be changed so the people can fix to conform.

Sincerely,

Business

Response:

We have reviewed the Complainant response and want to provide the following additional information and clarifications.

We have reviewed the Complainant response and want to provide the following additional information and clarifications.

First we want to clarify to the member that, in terminating the member, RewardTV did not assert that the member violated any terms of the website. There is nothing we are stating that the member could correct to maintain membership. Rather, RewardTV is terminating members which do not meet its proprietary research criteria. We are not asserting a breach and we are not looking for members to cure. Rather, this is a matter of having an appropriate group of members meeting our research criteria.

The complainant was terminated pursuant to the following provision on the RewardTV website.

“RewardTV uses the Site for certain research purposes for which it needs membership with certain criteria, including demographics and statistical validity. The particular criteria change from time to time, and are determined by RewardTV in its sole judgment. To insure that the membership will meet its business needs, RewardTV reserves the right to terminate any membership by e-mail notice to the e-mail address supplied by the member. Such determinations are final.”

As a research company, RewardTV does not disclose its proprietary research criteria.

The member was provided notice of a change in the terms of use. Notice of changes in terms of use which may affect members is given by prominently posting a notice on the website that the terms have been updated. Continued use of the website constitutes acceptance of those terms.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If I " did not assert that the member violated any terms of the website." and I "do not meet its proprietary research criteria.", then Reward TV has discriminated against me because of, either by age, location, sex or health, as these were all questions asked of me.

"

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My Father had been deceased for over 4 years and he is getting advertising postcards asking for him to take surveys. Also calls keep coming in to his old phone number, three calls within a week. How do companies like this have deceased people on their marketing research lists many years after those persons are long gone?Desired Settlement: Do not ever send another postcard to his old address on file. Also make sure any and all calls stop to his old phone number, his old number is now used for emergency purposes only. Thank you

Business

Response:

Dear [redacted], We are very sorry for the mix up and for any inconvenience it may have caused. We have updated our records and will not contact you any further. Please be advised that it is possible you may receive one additional piece of mail in the form of a TV Diary that you can disregard, and after that you should receive no further calls/mail. Thank you for this opportunity to assist you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This organization continues to call us to participate in their media research, despite our insistence that we are not interested in participating and would like to be removed from their list. They use aggressive, hostile call tactics and refuse to consider the request of the homeowner. It is an invasive, harassing practice that is unwarranted, and extremely unprofessional. It is an invasion of privacy and an utter disregard for the will of the person within their own home. Shame on Nielsen for using this high pressure tactics!Desired Settlement: I would like the company to stop contacting me. To issue an apology and to consider changing their business practice.

Business

Response:

In response to complaint # [redacted] we have placed phone number ###-###-#### on Do Not Contact. We apologize for any inconvenience to your family.

Thank you,

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is minimally acceptable--at least they put us on the no call list, but their apology was VERY lacking.

This is a copy of the email response they sent to me directly "We apologize for any inconvenience and regret that you did not take the opportunity to represent your community in the Nielsen Ratings."

Their apology is insulting and implies I am derelict in supporting my community.

Poorly done, Nielsen's!

Sincerely,

Review: Harassing constant phone calls throughout the day and night. As early as 8:29 A.M. and as late as 9:41 P.M. They have been calling for over a week now. I never gave my phone number to them. I never authorized this company to call me and I never contacted them for anything. They are upsetting, almost to the point of terrorizing, to the entire household and causing me and my family to loose sleep and added stress to our lives.Desired Settlement: For the Harassing phone calls to stop. I am not sure but I heard once that these harassing companies are not allowed to call after 9:00 P.M. and I believe legal actions should be taken against this company, or fines if applicable.

Business

Response:

Dear [redacted], We would be happy to place yourhome on our Do Not Call list, however, none of the information you provided iscoming up in our records. If you could respond with the telephone numberwe are calling, we would be happy to take care of this for you. If wehave called several times, it’s because we really want your home to participatein either our radio or TV ratings. Thank you.On behalf of,[redacted]

Review: I keep receiving calls from an ###-###-#### number. They don't leave a message.

I finally answered today 3/*/2015 and they claim to be Nielsen Ratings.. I explain to them to quit calling but they insist they are responding to something I submitted. I do not

recall submitting anything to this company.. I have searched the internet and my search

found other people with the same issue. The Telemarketing company keeps calling

and will not stop. I have searched and (813) belongs to no such Nielsen Ratings

company. The business website says they have an (800) number..Desired Settlement: If the company can be contacted (813) 366-9800 I just want them to stop contacting me

and lose my mobile number from their system. As I mentioned I am not the only

person with this issue. Apparently this company has done this to other people

since 2012...

Business

Response:

We are the Nielsen TV Ratings and have been in business for over 90 years. We measure what the TV viewing public watches in order to create the TV Ratings. We certainly understand if your household does not wish to participate and would be happy to place you on our Do Not Call list.

We thank you for the opportunity to assist you with your request.

On behalf of [redacted]

Review: This complaint is for the [redacted] about doing their at home scanning (Neilson). I requested to join several years ago and was recently selected as a panelist. I received the scanner last month and after hooking it up and trying it out I decided it was not for me. I promptly contacted them and they gave me a prepaid [redacted] label to ship it back to them (Tracking number [redacted]). I mailed it back on 5/**/15 and they received it on 5/**/15. Today (5/**/15) they called me with an automated phone call requesting the scanner and THREATENED to send me to COLLECTIONS (which is absolutely ridiculous anyway!). I called them and they sing-song downplayed it making it sound like MY fault that they have not processed the return. She said "oh we did not threaten you - it's ONLY internal collections".

[redacted] threatens when THEY have their own merchandise. And to threaten collections on something that I never agreed that to was ridiculous in it's own account. This is not a financial company - this is a stupid $10 scanner. They THREATENED me on an AUTOMATED call. I told them to NEVER contact me again.Desired Settlement: I want an apology from the company for their auto-calls and threats. I also want to be COMPLETELY removed from their system. I will NEVER do business with Neilson/[redacted] again and recommend people look else where. There are legit companies that will not use auto-dialers to THREATEN people.

Business

Response:

I am writing in regard to [redacted]’s recent issue with the [redacted]. We have removed her contact information from our files, as per herrequest. We are very sorry that [redacted] received this automated call since we hadalready received the equipment back. The scanner that panelists use is valuedat approximately $250, so we make every effort to retrieve the equipment oncethe panelist has decided not to participate. In [redacted]’s situation, unfortunately the file used for the call hadn’t beenupdated to reflect that we had received the equipment. We will take steps toensure this does not happen to anyone else in the future. Again, we apologize for any inconvenience that [redacted] experienced. Thank you, [redacted]Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up to scan household products for one year with this company. In return I would receive a special gift in addition to and points or prizes I earned during the 1 year time. I have numerous emails each stating the exact same thing. I would receive either a TV, a digital Camera, a tablet, a GPS, gift cards, and a lot more. I have 7 emails which state this over the course of the year the last being June [redacted] with the date to earn them being August [redacted], 2014. When the time came to receive my prize I was only offered a wireless mobile speaker, a vacuum, an ipod, headphones, a suitcase, a kitchen mixer, or a gift card. Besides the gift card not one item I was originally promised and strung a long for a year believing I would receive is actually available. I have a hard time believing all the other items suddenly became unavailable at the same time and also do not feel I was offered comparable gifts in their place. I do not feel I was offered an equal or greater value gift as mentioned in their fine print.Desired Settlement: I want the tv, digital camera, tablet or GPS originally promised.

Business

Response:

In regards to Revdex.com Complaint # [redacted].

We have spoken with [redacted] and apologized for any confusion that may have been caused by the change in the gift selections. Also, we have offered her additional gift choices.

In our recent communications with [redacted] regarding her dissatisfaction with the gift selections, we mentioned that it was not our intention to be misleading. But, when making the actual selection of gifts, we choose gifts that were in the same price range as what we had stated in our initial communications. Over time, our selection of items changed, but we wanted to make the gifts comparable in terms of price.

We felt this was covered in the following disclaimer in our e-mail communications: “Note: All gifts are subject to change based on availability. The [redacted] reserves the right to substitute a gift of equal or greater value at [redacted]'s sole discretion.”

Again, as already mentioned, we have communicated with [redacted], and offered her several additional alternatives. She has since made her choice, and it will be sent to her within the next few weeks.

We hope this information helps conclude the resolution of this matter.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have not receive the item yet, and won't for several weeks I was told. I would not consider this matter closed until I have the correct item in my possession though.

Sincerely,

Review: They wont stop calling!

I completed a mail survey-simple questions, no stamp required, why not. Now, they have been constantly blowing up my phone for over a week now--clearly I should have provided on the survey a fake number! They have only recently started to leave voicemail messages. I also got notification via mail about the reason they are calling. I mean enough is enough. If I wanted to take further part of their survey and such, I would have returned a call or response to the letter. This is absolutely ridiculous. And if this is any indication to the level of "service" they offer as part of their survey taking, I'd be a fool to believe I'd want to take part and have anything to do with Neilsen. This is outrageous. Just stop calling me already! Clearly I'm not interested. And yes, I have placed a block on them on my phone, but sometime their voicemail message comes in as "unknown" and still get the message. My next step is to call [redacted] and have them put a permanent block for this number because I'm absolutely annoyed!Desired Settlement: JUST STOP CALLING AND CONTACTING ME ANY FURTHER

Business

Response:

[redacted]- We are sorry you do not wish to participate in our survey and we will gladly honor your request to be placed on our Do Not Call list. We apologize for any inconvenience and we appreciate this opportunity to serve you. Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up and was accepted for the national consumer panel and received my scanner. We don’t purchase a lot and the company started sending me mail basically saying that it didn’t seem right that I wasn’t scanning a lot. So I decided this program was not for me and did not like the constant e-mails and mail. I read the instructions on how to send the equipment back, it stated to use the ONLY prepaid shipping label that was in the box with the equipment. I packed up the equipment, put on the prepaid label that said it was a USPS label. I took it to the post office and they accepted it. It has been 2 months now and I have been receiving constant e-mails and letters in the mail threatening me saying that I will be turned over to a “Collection Agency” if I do not return the equipment. I called and talked to a representative that told me there was nothing they could do until I returned the equipment. I told her I did. She told me I used the wrong label. I explained that I used the only label in the box. Why would they put a random prepaid label in the box if it wasn’t the right one? I told her they needed to stop contacting me immediately. She said that they just needed their equipment back. I again explained I had already sent it back 2 months ago. She said it would take up to 6 months???? I was turned over to a supervisor who basically said the same thing. She then explains that the “Collection Agency” has nothing to do with my credit score, it’s an in house “Collection Agency” and not really a “Collection Agency”. This tactic is not only misleading, it is threatening and wrong. I have explained that I used their label to send back the equipment. I don’t have it. If their label had the wrong address or didn’t get the equipment to them than that is their fault and they need to stop harassing me.Desired Settlement: I would like an e-mail or letter stating that there is no further action needed from me and then I want them to stop contacting me all together. I have sent their equipment back using their prepaid label. There is nothing more I can do. They should also be required to remove the threat of turning people over to a “Collection Agency” from their communications.

Business

Response:

In regards to the complaint filed by [redacted], we are sorry for the confusion surrounding the return of the equipment. We have indeed received her equipment, and she will not be hearing from us again.

Review: I have been receiving numerous phone calls from Scarborough (they come from different phone #'s) wanting survey info and the calls keep coming, even past 9 PM. I have asked for them to take me off their calling list but that hasn't happened. They, at this point in time, have no credibility left with me. I want my phone #'s removed from their calling lists.

Simply put, DO NOT CONTACT.,Desired Settlement: No more phone calls from them or their subsidiaries, now or in the future.

Business

Response:

[redacted],We are

sorry to hear you do not wish to participate and we are happy to honor

your request and place your home and telephone number on our Do Not Call list.

This will prevent you from being selected for any of our projects in the

future. We

apologize for any inconvenience our calls may have caused and thank you for the

opportunity to assist you with your request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I applied to NCP a while ago and agreed to use their product scanner to tally my purchases and in exchange I would get incentives and products for using their scanner but the item would not work correctly and was not registering my purchases that I scanned I called three time about this issues and still it would not so I contact them to send me a return label so that I could send it back and I told them I wasn't going to rush to send it back because I got none of the incentives promised for using there defective product. They continuously harass me about send the item back, well I had an issues with my teen daughter where we had to admit her to an Adolescent Treatment Center because she was cutting herself and purging and I wrote them an email explaining that that's why I hadn't sent their scanner back and still I continue to be harassed by email receiving several emails a week. I want the emails to stop I sent their scanner back on Saturday Jan. **by Fed Ex I want them to leave me alone they are very inconsiderate and heartless and do not care about their panelist at all!Desired Settlement: I want the incentive I feel I earned because I did scan my purchases and I want the contact to stop until they get their scanner, it's very stressful

Business

Response:

I am writing in reference to complaint # [redacted].

Review: on July [redacted] 2013 I did a survey for them. the reward for that survey was supposed to be that I would receive a check for $ 5.00 in the mail from them. now it is September [redacted] 2013 and still no check from them. I feel like I have been deceived by this company Add the e-mail address [redacted] to your personal address book. Doing so would ensure that you always receive the latest updates about your participation in the Nielsen Digital Voice Panel. Dear Nielsen Digital Voice Panel Member, You have been selected to participate in a Nielsen Digital Voice incentivized survey and will receive $5.00 for completing the survey. We hope to receive your feedback as your opinions represent thousands of households throughout the U.S. Please note that this survey takes most people 20 to 30 minutes to complete. We think you will find it interesting. [redacted]Upon completion of the survey, as our way of saying thanks, you will receive 1 additional entry into our $10,000 Monthly Sweepstakes program.[redacted] To start the survey, please click on the link below. If a new page does not launch, please copy and paste this link into the address bar of your Internet browser. Also, because you have been specifically selected to participate in this study, please do not send this survey link to anyone else. Click here to take the survey As always, your privacy is of the utmost importance to us. All information about your Internet usage is kept confidential and is reported only in combination with other panel members. To read more about how we protect your privacy, please click here: http[redacted] We appreciate your valuable contribution to our research. Sincerely, The Nielsen Digital Voice Survey Team Dear Nielsen Digital Voice Panel Member, You completed a survey for us a few weeks ago but we had trouble collecting your mailing address. The survey offered a $5.00 incentive and we would like to mail your check. The survey was about your attitudes toward different political and social issues. We apologize for any inconvenience. You will receive an additional sweepstakes entry after providing your address. Please click the link below which will lead you to a form where you can enter your complete mailing address. http[redacted] If you have trouble clicking on the link above please see the following link: http[redacted] As always, your privacy is of the utmost importance to us. All information about your Internet usage is kept confidential and is reported only in combination with other panel members. To read more about how we protect your privacy, please click here: http[redacted] We appreciate your valuable contribution to our research. Sincerely, The Nielsen Digital Voice Survey TeamDesired Settlement: send me the check for the $5.00 for doing that survey for you

Business

Response:

In response to complaint # [redacted], we have sent a $5 check to [redacted].

Thank you,

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I received a check from them today.

Sincerely,

How do I get this company to stop HARRASSING me? Phone calls, people showing up at the door and packages from [redacted]. I have mailed their packages back. What do they not get about not interested? I feel I'm being targeted, no one else in our neighborhood is being attacked like this.

NO and Stay Away. DO NOT WISH TO RECEIVE ANYTHING FROM NIELSON RATINGS.

Review: I have been a participant of nielson company for about a year and a half..for the last three months the payment that I should receive from them I have not. I have call almost everyday for the last two weeks no one could give me an answer of why...they have said to me that they have resent it...but I do not believe it because I received an advertisement twice for the same thing in one week.....I am owed the last three checks. I am trying to be patient but when talking to customer service no one has any answers. I have exceed expectation in wearing my meter and I have also brought on other participants that are doing the same. I have also signed on to a separate program that I am also due an additional payment. when I am told that someone will call they never do.I would like to continue being a part of the nielson company if they can honor their policy's and do better on their customer service.....I have spoke with melanie cohen who is said to be the supervisor she also has no answers on why thi have this issueDesired Settlement: I would like all of my monies for my participation and in addition compensation for the lengthy wait and confusion while continuing being an exemplary participant

Business

Response:

We are attempting to contact [redacted] directly to resolve this situation; currently the address we have on file that we have been sending the incentives to has returned our mail as 'undeliverable'. Once we confirm the correct address we will send the incentives again. We do apologize for the inconvenience.

Review: Incessant phone calls, with survey phone caller who becomes argumentative when I ask to be put on their do not call list. This demonstrates that Nielson/Scarborough Research continues this behavior despite the multitude of similar complaints against this company on Better Business and other complaint forums on the internet.Desired Settlement: Stop calling my home.

Change your policy to enable households to opt out of your calls, and get your staff to comply with the policy.

Business

Response:

We have placed [redacted]’snumber on the DNC lists for each line of business and apologize for anyinconvenience this created. KarenCall Center Leader

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

PLEASE STOP THE DAILY CALLS ! I ASK MORE THEN ONCE TO STOP WHEN THEY CALLED. NO MORE........ I DIDN'T JOIN ANYTHING, DIDN'T SURVEY! ANYTHING SPAM SPAM SCAM SCAM

Review: I was part of a consumer survey group. NCP sent me a device to track purchases. They requested I return the device. It was returned by FedEx on 8/**/13 and it was delivered on 8/**/13. On 8/**/13, they sent me a threatening e-mail that the matter will be turned over to a collection agency. I've e-mailed them twice and have not received an answer.Desired Settlement: I want an acknowledgement they received the package despite their e-mail telling me they didn't receive it, which I will use in court should they decide to send this to collection agency like they threatened. If they do send it to a collection agency, I will be filing suit against NCP and the collection agency. I don't want a phony apology. After they acknowledge they received it before their threatening e-mail, I don't want to hear from them again. Any further contact from them will be treated as harrassment. If they have reported anything to the credit bureaus, I want it removed NOW!!!

Business

Response:

In regards to the complaint filed by [redacted], we are very sorry that she received the e-mail on August **, 2013. We have indeed received her equipment, and she will not be hearing from us again.

Review: This company keeps calling my home and refuses to take me off of there list. They also call my house after 9pm repeatedly.

It is unacceptable for any business or even a so called research company to call after 9pm (call was at 9:50pm)...AND HAVE NO WAY TO TAKE YOUR NUMBER OFF OF THEIR CALL LIST!!! I did not ask for your company to call me! The person on the phone only cared about getting his information and nothing else! He was not even sorry for calling so late. He just said when can I call you back.Desired Settlement: To take me off of your call list!

Business

Response:

Hello. My apologies

as I thought this had been responded to. In order for us to

comply with the complainants desired resolution, we must be provided with the

phone number at which the phone calls are being received. The phone

number provided in the below complaint,[redacted] is not a viable number.

Once we have received a viable phone number, we will place the number on our Do

Not Call List.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Here is the phone number they were calling ###-###-####. I would like them to put me on their do not call list. Thanks!

Sincerely,