Nintendo of America Inc

Regarding complaint ID # ***. We were able to speak to Mr*** on January 6, regarding his concerns over the multiplayer options in Splatoon for Nintendo SwitchWe have documented his feedback and forwarded it to the relevant departments. If there are any other questions
or concerns, please let us know Thank you,Neil W.Nintendo of America Inc

We paid for shipping both ways for Mr***We now have the system and it is going to recycledWe have spoken to Mr*** about this issueWe have discussed the refund with him and Nintendo has concluded the issue with him is resolved and we unable to discuss the outcome furtherWe have
also given him digital games free of charge

We spoke with Mr*** this afternoon prior to receiving this complaint. A repair order to address the issues with his Nintendo Switch has already been set up with expedited shipping. He should have already received the shipping label and instructions via email

Complaint: ***I am rejecting this response because: Since the package arrived lateI am also requesting a shipping refundSincerely,*** ***

Regarding complaint ID ***, We spoke to Mr*** on July 22, regarding this situationWhile we could only encourage working with the retailer regarding the incident that occurred, we were able to discuss the issue of locating a Nintendo Switch at retail Please let us know if
there's anything else we can do Thank you,Neil W.Nintendo of America Inc

Regarding complaint ID ***
The Nintendo Entertainment System: NES Classic Edition system is a hot item, and we are working hard to keep up with consumer demandThere will be a steady flow of additional systems through the holiday shopping season and into the new yearWe recommend that Ms
*** keep checking with local retailers regarding product availabilityA selection of participating retailers can be found at www.nintendo.com/nes-classic
Regarding the request to secure a purchase of the Nintendo Entertainment System: NES Classic Edition from Nintendo or Best Buy, unfortunately that isn't something that we can assist withNintendo is not selling this item direct to consumers, and any purchase arrangements with a specific store will need to go through the retailer
We understand that this is not the answer Ms*** was hoping for, and we appreciate her patience as we continue to provide retail stores with additional units
Sincerely,
Neil W
Nintendo of America Inc

To whom it may concern regarding Case Number ***, for Mrs*** ***We spoke to *** on 8/21/and provided a resolution and additional instructions
Should *** have further questions or concerns, we hope she will call our Consumer Service Department at 1-800-255-We are open
every day from am to 7pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance
Sincerely,Nintendo of America Inc.Rebecca J***Consumer Support Team Leader

To whom it may concern regarding case #*** for Mr*** ***.Nintendo of America Incdoes not agree with Mr***’s claim. Nintendo has verified that the Wii U system we shipped to Mr*** had a Nintendo Network Account created on July 2, 2015. The information provided in the
creation of the account leads us to believe it belongs to Mr***.In addition, Mr*** has pursued a chargeback with his bank. The funds have been returned to Mr*** and, as it appears he has the Wii U system in his possession, we feel he owes Nintendo the amount of the product.As stated above, we strongly feel that Mr*** received the Wii U we sent himAs such, we will continue to pursue payment for the system.Sincerely,Rebecca J***Consumer Support AdvisorNintendo of America Inc

To whomever this may concern,
I recently submitted a complaint regarding the pokemon bank asking for a refund for advertisingI was not using the application correctly however and thought the transfer app was for sun and moonI was mistakenI learned how to transfer my pokemon and so the
issue has been cleared and advertising was NOT the issue, but simply lack of instructionsI apologize for my misunderstanding and do not need any further assistanceIf there are any further questions you can reach me at my
email
***
Or by phone
***
This was a misunderstanding of how the application works and therefore, I have no further complaints against NintendoI sincerely apologise for my mistake and I thank you for your timely response.
Sincerely,
*** ***

We reached out to Mr*** to discuss his issue and believe we've reached a satisfactory resolution If he has any further concerns, he can contact us again and we'll be happy to help

To whom it may concern regarding Case Number ***, for Ms***We spoke to *** and documented her feedback regarding the discontinuation of Club NintendoWe were also able to agree on a solution to her specific situationShould *** have further questions or
concerns, we hope she will call our Consumer Service Department at *** We are open every day from am to 7pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance.Sincerely,Nintendo of America Inc.*** ***Consumer Support Advisor

Regarding complaint ID ***.We spoke to Mr*** on June 1st, regarding this situationThe supervisor that spoke to Mr*** misunderstood the situation and offered a resolution that was not appropriate for the circumstancesWe would like to apologize for this
miscommunication on our end We do have a couple of solutions to Mr***'s situation, but we would need to speak with him over the phone to set something upThis is because we would be going outside of our standard procedures to resolve his issueWe ask that he please call us at 1-877-803-3676, and provide reference number ***We hope to hear from Mr*** soon Regards, Nintendo of America IncNeil W

We've already spoken with Mr*** regarding his feedback and suggestions for Splatoon on three occasions His feedback has been documented, which is all we can offer in this situation We have no information about further updates or downloadable content for the game at this time, but
would encourage Mr*** to keep an eye on www.nintendo.com for any news related to Splatoon or any of our other products

To whom it may concern regarding Case Number *** , for Ms***
We attempted to call *** but were unable to reach herWe would be more than happy to resolve this situation; however, we would need to speak to *** via phone in order to do soWe ask that she please call and
speak to one of our supervisors at *** We are available seven days a week from 6:00am to 7:00pm, Pacific timePlease provide reference number ***Our goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance.Sincerely,
Neil W*** *** ***
Nintendo of America Inc

Regarding complaint ID # ***.We’re sorry to hear of the confusion regarding the purchase of Super Mario Run on the App StoreThe following text can be found in the Description of the App: “Super Mario Run can be downloaded for free and after you purchase the game, you will be able to
play all the modes with no additional payment requiredYou can try out all three modes before purchase: World Tour, Toad Rally, and Kingdom Builder.”While Super Mario Run does require a purchase of $to play the full game, we wanted to give players the opportunity to try all modes before they make the purchasePlease note that the following Nintendo games on the App Store do not require a purchase to play the full game:MiitomoFire Emblem Heroes If you have any further questions, please contact us at 1-800-255-Our representatives are available seven days a week from 6:00am to 7:00pm, Pacific Time. Thank you,Neil W.Nintendo of America

To whom it may concern regarding Case Number ***, for Mr***We spoke to *** and apologized for the misinformation provided in a previous callWe have sent Mr*** a replacement Wii LAN Adapter.Should *** have further questions or concerns, we hope he will call our
Consumer Service Department at 1-800-255-We are open every day from am to 7pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance.Sincerely,Nintendo of America Inc.*** ***Consumer Support Advisor

Complaint: ***I am rejecting this response because:
Due to the fact that Nintendo for one reason or another did not correctly repair the unit as agreed, we are not willing to ship our unit out againWe feel that the risk of losing data or having another mistake which would erase our user data is too great , because between two CSR and one supervisor you were still not able to get the situation properly correctedFurthermore the repair facility added a user to our system and did not even have the courtesy to delete the user prior to returning our consoleThis was very upsetting to our son as for some reason that added user will not delete from the systemWe do not feel comfortable using the same repair facility for such a delicate operations as having our data transferred to a new console Here are the options I am open to
1) send me a new console and game pad, I will transfer the data and return the defective system in the same box
2) set up either through a local retailer or local repair facility, for us to have our system exchanged and have our data transferred while we wait.
Or,
3) refund me the complete cost of the system and I will purchase a new system and make the data transfer myself.
I do not have confidence that your chosen repair facility will properly complete the repair and am not willing to chance losing our data or having another mistake that will cost me even more time
So far as the aforementioned compensation, the games offered are useless to usThe two games pre installed on the console exhaust the storage , there is no room to download games
However since the aforementioned repair has not been completed it would be premature to discuss the issue of compensation because I am still spending time on this issue which is costing me & also being taken away from other more pressing issues.
Sincerely,
*** *** ***Sincerely,*** ***

Regarding complaint ID ***
Our supervisor group has made multiple attempts to reach Ms*** via phone and email, but we have been unsuccessful in contacting her
We would like to invite Ms*** to call our supervisor line at 1-877-803-Our supervisors are available seven days a
week from 6:00am to 7:00pm, Pacific timeWhen calling, please provide reference number ***
We are confident we can resolve this situation for Ms***, and we look forward to hearing from her
Regards,
Neil W
Nintendo of America Inc

To whom it may concern regarding Case Number ***, for Mr***We spoke to *** on 2/8, and arranged a mutually agreeable solution
Should *** have further questions or concerns, we hope he will call our Consumer Service Department at 1-800-255-We are open every day from
am to 7pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance
Sincerely,Nintendo of America Inc.Rebecca J***Consumer Support Advisor

We understand that *** ** is frustrated that Nintendo of America has elected to not release the New Nintendo 3DS in our region. This is a business decision and at this time, the New Nintendo 3DS is not planned for release in the Americas. Should Nintendo of America decide to release the New Nintendo 3DS at a later time, information will be available at Nintendo.com. *** **’s feedback has been forwarded. Should he wish to pursue a return of the SD card and amiibo he purchased two months prior to the announcement of the New Nintendo 3DS XL, he may call our Consumer Service Department at 1***Nintendo considers this complaint closed. Sincerely,Nintendo of America Inc.Dorothy C