Nintendo of America Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have reviewed the details of Mr. [redacted]'s situation and would like to reach a mutually agreeable resolution.  As he has reported that his system is not functioning properly and it is within the warranty period, we have set up a new repair order to have the system exchanged as originally offered.  He should receive (or has already received) an email with instructions to send in the Wii U system and GamePad for this purpose.
Additionally, when we spoke to Mr. [redacted] in early February, we made an offer of compensation and emailed him a list of available options.  We are still prepared to honor that offer, but will need him to email us his selections before we can proceed.

Regarding complaint ID # [redacted], for Mr. [redacted].
We spoke with [redacted] on May 10, 2016 and we were able to send him a replacement SD card that we believe will work with his system. If the Nintendo 3DS system is still unable to read the SD card, please contact us at 1-800-255-3700 and we would be...

more than happy to discuss repair options. Our representatives are available from 6:00am to 07:00pm Pacific Time.
Thank you,
Neil W
Nintendo of America Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However it should have never came down to multiple phone calls and opening a Revdex.com complaint.  Thanks for finally providing me with the product. Sincerely, [redacted]

Regarding Complaint [redacted]  Please have the consumer call us 1-800-255-3700, as we do have procedures in place to assist with these situations.  Thanks,  Alida S. Nintendo of America, Inc.

We've reviewed the contacts for Mr. [redacted] and can confirm that, through our standard process, we have a resolution ready for him.  We were simply waiting to hear back from the repair center, and we received an answer this morning.  One of our agents just left a message for him, so when he...

calls back, we'll be able to resolve Mr. [redacted]s issue to his satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.
 I just called the business.I talked with 2 women about this matter.I am taking them at their word that my money will be refunded.if they do not refund my money then I will call the Revdex.com.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I was about to close the complaint due to a recent teaser that New Nintendo 3DS may possibility be released in the future by Reggie himself, but a comment regarding it by Scott M[redacted] made me change my mind. According to him, he says that "America Won’t Be Getting The Standard New 3DS Anytime In Near Future." If this is true, then the response is void and I can't accept it. This type of treatment to the North American region has completely betrayed my trust towards Nintendo. Nintendo of Europe released New Nintendo 3DS bundles for Xenoblade Chronicles 3D, Monster Hunter 4 Ultimate, and Pokemon Alpha Sapphire and I can't import them because of region lock. I should not be forced to use custom firmware on it to play games on my "own" region. Oh, and regarding about the 32 GB Micro SD card and Amiibos, I wouldn't bought any of them in the first place if I knew North America was getting the XL only two months before. Have you ever thought of those people that planned ahead of time before making that decision? All I want to know is whether the comment regarding the New Nintendo 3DS made by Scott M[redacted] isn't true.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the company's quick and kind response.Sincerely, [redacted]

Regarding ID [redacted].We left a voicemail for Mr Morales on June 1st, 2017 asking him to call in directly to our supervisor line. An email was also sent with this phone number and reference number. We ask that he please call us at 1-877-803-3676 so we can resolve this issue. Please provide reference...

number [redacted]. Thank you,Neil WNintendo of America Inc.

Complaint: [redacted]I am rejecting this response because:
Anything that the company has stated is incorrect. I was never refunded for the 2 products that they impossibly lied about and removed the games from my possession. They did NOT refund for these games and they never did show up as a refund in my bank account. This is stealing which is illegal and $70 would be a felony against the company. I was never refunded for the items and I made it clear in the conversation that I actually bought those 2 items and the removed them with no refund. They told me if I go back and buy them again that there would be no loss which is not true because I am losing precious money and it is not actually refunded nor allowed to use. This should be illegal and if Nintendo wants to lie more than we can keep this as a registered complaint that the public will see.
Sincerely,[redacted]

Hello,This response is being sent form Nintendo of America regarding case ID number [redacted].We spoke with Mr. [redacted] on Tuesday, April 14th 2015 regarding the situation involving Flipnote Studio 3D. We explained that as Flipnote Studio 3D was exclusive to Club Nintendo members, we do not have spare...

codes that can be sent out. Though we were not able to send Mr. [redacted] a download code for Flipnote Studio 3D, we did offer to see if there was anything else we could do to compensate him for this. Mr. [redacted] let us know that there was nothing else we could do to make this right and ended the call. We apologize that we were unable to offer Mr. [redacted] a download code for Flipnote Studio 3D; however, we would still like to discuss other options with him if he wishes to do so. Mr. [redacted] is welcome to contact us back any time to discuss this further.Sincerely,[redacted]Nintendo of America Inc.

We cannot guarantee any particular outcome or any changes to future distribution plans, but we have documented Mrs. [redacted] feedback and passed it along to the relevant parties within the company.

To whom it may concern regarding Case Number [redacted], for MRS. [redacted]. We spoke to [redacted] and have processed a refund for the purchase in question.  Should [redacted] have further questions or concerns, we hope she will call our Consumer Service Department at [redacted] We are...

open every day from 6 am to 7pm, PST. Our goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolution. We welcome your business and appreciate the opportunity to be of assistance.
Sincerely,Nintendo of America Inc.Derek C[redacted]Consumer Support Advisor

To whom it may concern regarding Case Number [redacted], for [redacted]. 
We spoke to [redacted] on 5/7 and came to an agreeable resolution. Should [redacted] have further questions or concerns, we hope she will call our Consumer Service Department at 1-800-255-3700. We are open every day...

from 6 am to 7pm, PST. Our goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolution. We welcome your business and appreciate the opportunity to be of assistance.
Sincerely,Nintendo of America Inc.[redacted]Consumer Support Advisor

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I do find that Nintendo has resolved the issues within the complaint.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I still am saddened by my treatment at the Nintendo Store in NYC. My experience was completely ruined to the point where I no longer have any desire to support the Nintendo Store or Nintendo themselves. Even today when I went for my refund the regular employee was being helpful while the manager who came to process the refund didn't talk to me or acknowledge me at all. I really was surprised but I guess I should have expected that considering the fact that they made me wait in line for 4 hours in 20 degree weather only to tell me at 4:30 the line is closed. They really need retraining at that store.Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: 1. I have never spoken with Nintendo.  That's a lie.  2.  Nintendo needs to either fix our machine or process an exchange.
Sincerely,
[redacted]

To whom it may concern regarding Case Number [redacted], for Mr. [redacted]. We spoke to [redacted] on 2/9 and subsequently on 2/16 to make sure that this situation was fully resolved.Should [redacted] have further questions or concerns, we hope he will call our Consumer Service Department at...

1-800-255-3700. We are open every day from 6 am to 7pm, PST. Our goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolution. We welcome your business and appreciate the opportunity to be of assistance.Sincerely, Nintendo of America Inc. Rebecca J[redacted] Title

We spoke to [redacted] on 8/26 regarding case #[redacted] and documented his feedback. Should [redacted] have further questions or concerns, we hope he will call our Consumer Service Department at 1-800-255-3700. We are open every day from 6 am to 7pm, PST. Our goal is to provide outstanding...

service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolution. We welcome your business and appreciate the opportunity to be of assistance.Sincerely,Nintendo of America Inc.Rebecca J[redacted]Consumer Support Team Leader