Nintendo of America Inc

To whom it may concern regarding Case Number ***, for Ms***We spoke with *** on Thursday, September 24th and we were able to assist with retrieving her son's digital contentShould *** have further questions or concerns, we hope she will call our Consumer Service
Department at ***We are open every day from am to 7pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance.Sincerely,Neil W***Nintendo of America Inc

Complaint: ***
I am rejecting this response because: Before I filed this complaint, Nintendo told me to send it into the repair departmentI was told AFTER this Revdex.com complaint That I should of NOT of sent itSo Nintendo did not know what they were doing, And sent me back my SD Card from the repair centerThat's itI sent my broken system AND SD Card, Got back just the SD CardI don't know why Nintendo cannot confront GameStop, Because then I would not be expected to pay postageI was also told I would get a shipping label, NOT a address.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Regarding Revdex.com complaint # ***.We have been attempting to contact Mr*** this past week but have only been able to leave a voicemail messagePlease have Mr*** contact us at *** Our representatives are available seven days a week from 6:00am to 7:00pm, Pacific timeWhen
calling, please provide reference number ***We would be more than happy to resolve this issue for Mr***We hope to hear from him soon!*** ***Nintendo of America Inc

Complaint: ***I am rejecting this response because:
It's sad that Nintendo is allowing retailers to charge people different prices than what was advertisedAlso, it's sad that I have called GameStop, Best Buy, Target and Walmart and was given the same responseThey all told me that the manufacture has not given a date as to when game consoles will be arrivingNintendo states they will be shipping them out till JanuaryIt's sad that Nintendo ships out a few at a time to these different stores so they won't have a backlog of game consoles sitting on the shelvesIf I get one, greatIf I don't, greatNintendo will not lose any money just from losing one dissatisfied customer.Sincerely,*** ***

Revdex.com:hi Nintendo contacted me today and told me they will send me a physical of the game they have put in an order for one and I should be getting it within the next 1-weeksso u can probly close thisif any issue pops up like I don't get it or something I will contact to
reopen. Sincerely, *** ***

To whom it may concern regarding Case Number ***, for MrMackWe spoke to Mr*** again on 5/6/and were able to reach a resolution. Should Mr*** have further questions or concerns, we hope that he will call our Consumer Service Department at ***We are open every day from am to 7pm, PSTWe welcome your business and appreciate the additional opportunity to be of assistance.Sincerely,Nintendo of America Inc.*** ***Consumer Support Advisor***

Complaint: ***I am rejecting this response because:As I stated, their website claimed the product would be available in the near future, hence the reason I purchased the deviceThe Nintendo rep did not state that they were responding to my Revdex.com complaint, leaving me to believe they were trying to work on my issue on their own good faith I was contacted by a nintendo rep during my work hours and was told I could get the download by having a device to issue the download to and to call back when I got home to read off the serial number I called and the new person on the phone asked me what club account it was linked too As I had explained several time now, there is no account The rep asked me what he could do to make it rightWhat does that mean? Also, I was upset that I though we were going to get the download and had told my daughter we was getting it Who asked what they can do to make it right? Ok Nintendo, what can you do to make it right I don't understand how you can not just issue the download but since you can not how about sending her a WII U Since you asked, I am answering Sincerely,*** ***

To whom it may concern regarding Case Number ***, for Mr***. We spoke to *** on 2/22 and came to a resolution
Should *** have further questions or concerns, we hope he will call our Consumer Service Department at 1-800-255-We are open every day from am
to 7pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance
Sincerely,Nintendo of America Inc.Rebecca J***Consumer Support Advisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Apparently a few of the Nintendo representatives that I talked to were unaware of what was going on in my case specificallyI did finally talk to someone and the solution we came up with was that they took just the main unit and replaced it with a new unit and copied over my son's saved games so he didn't lose any informationI am pleased with the way they responded, and I hope that where ever something went wrong someone figured out where and how it went wrong so that another customer doesn't end up in the same situation.
Sincerely,
*** ***

My account was resolved and the items that I now have access to the items that I purchased

Hello,
I am writing in regard to Revdex.com complaint # ***, for MR***
We were able to ship *** a replacement copy of Animal Crossing: City Folk on December 7th, The item has shipped with UPS tracking number ***
If *** has any further questions or concerns, we would
be happy to help
Sincerely,
Neil W***
Nintendo of America Inc

Regarding ID ***
We were able to speak with *** *** on November 12, 2016, and we have resolved the situationPlease let us know if there are any further issues
Sincerely,
*** *
Nintendo of America Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

To whom it may concern regarding case #[redacted],We attempted to reach out to Mr. [redacted] on 10/16, with instructions to contact us so that we could discuss the matter. We have yet to receive a response. We ask that [redacted] call us at 877-803-3676 any day of the week between 6 am and 7 pm...

Pacific Time. We look forward to speaking with him.Sincerely,Nintendo of America Inc.Rebecca J[redacted]Consumer Support Team Leader

We have reviewed the details of our interactions with Mr. [redacted].  On 9/7/16, one of our supervisors contacted Mr. [redacted] to clarify which purchases were authorized and which ones were unauthorized.  During that call, Mr. [redacted] stated that only one purchase was authorized and the rest...

were not.  The supervisor he spoke with clarified that statement multiple times and then forwarded the request to have the remaining purchases refunded and the corresponding games removed from his account.  The two games in question (along with several others) were removed from Mr. [redacted]'s account as he requested, and he has received a full refund for their purchase price.  If he wishes to have those two games (Pokemon Y and Minecraft Wii U Edition), he can purchase them again through the Nintendo eShop using the funds that have already been refunded to him.

To whom it may concern regarding Case Number [redacted], for [redacted]. We appreciate you taking the time to reach out to us regarding your thoughts on localization.
We want to assure you that your comments will be added to our records for consumer feedback and will be made available for...

other departments at the company to review and thoughtfully consider. We are unable to provide any details on how this feedback will be used in the future, but rest assured that all feedback is recorded. 
We welcome your business and appreciate the opportunity to be of assistance.
Sincerely,Nintendo of America Inc.Rebecca J[redacted]
Consumer Support Advisor

Regarding ID [redacted], We were able to speak to Mr. [redacted] on 02/28/2017, and agreed that if he can ship the system back to us we will provide him with a replacement. This is not a standard process for us, as typically with a situation where a retail store has sold a used item as "new," we...

would refer back to the retail store; however, we would like for Mr. [redacted] to be able to enjoy his Nintendo system. We sent an email to Mr. [redacted] on 03/01/2017 with our return address. Once we received the system at our location, we will proceed with sending a replacement unit. Thank you for your time. Neil W.Nintendo of America Inc.

We spoke with Mr[redacted] and walked him through linking his Nintendo Network ID to his console and accessing his purchased content.  This situation should be resolved.