Nissan Of Queens

Good day. Ms. S[redacted]'s warranty cancellation has been submitted and it takes approximately 6-8 weeks to have the money sent back to us. Once we receive the funds we will refund the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I would like a copy of the claim that was filed at your service department on my behalf without my knowledge. We would not be going through this if there was LOYALTY AND HONESTY AT YOUR DEALERSHIP. AS FAR AS I'M CONCERN I WILL ALSO CONTACT Security Plus TO FIND OUT IF THERE WAS A CLAIM FILED ON THE DAY I TOOK MY VEHICLE TO THE SERVICE SHOP. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Nissan Of Queens regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 When I went back November ** to speak to the finanace guy, [redacted], he didn't do anything for me, he said just make your payments and drive your car, I went back December *, 2014, the same guy told me he can't help me anymore, so did the used car lot [redacted] , no one wanted to help me anymore , they said there is nothing they can do for me.  As far as I am concerned Nissan of Queens is the worst dealership in [redacted] Because they got there sale and commission so anything after that they have no care or concern. If the [redacted] wanted he could have given back or renegotiated a lower price, but he would do that, they refuse to lose any money, what about the fact they never told me the vehicle had an accident or they never gave me a car fax or the bill of sale is just a little yellow receipt or my employee discount didn't even matter ,  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good day. I spoke to the customer personally a number of months after his purchase and explained to him that we may be able to remove it but that it may damage his car and he opted to leave it on. Unfortunately after the label sets for a period of time it's difficult to remove.

Review: I initially purchased a 2013 Nissan Versa 0n 8/**/13,on 9/*/13 I took the car to the Nissan Repair at [redacted], because the defogger wasn't working properly, while I was there they gave me a copy of the repairs that was done when the previous owner had the car.I noticed that the odometer on the repair sheet says 181, but when I purchased the car it said 55, so I asked the representative at the repair shop, why on the report says one thing and my copy of the sales says another thing, he notified the [redacted] and they did the research and they couldn't come up with a answer and also that car had several issues that wasn't accessible when I purchased the car, the previous owner had the car for 2 months according to [redacted] the 1st representative, he stated the 1st owner returned the car because she wanted a bigger car, which was false, so I asked to speak to the [redacted] at the dealer, I told him that I no longer wanted the car, I wasn't informed of the issues that the car had and also advertisement was incorrect, the mileage was totally incorrect, the carfax says something else also. He stated that it wasn't that easy, I told him that I was deceived I didn't have the car 3wks, so what's the problem? I went back later and he stated that he would work something out, so he did, I ended up with a 2014 Nissan Versa, so he stated that the old car had to be appraised and he will have to cut the finance company a check to pay off the loan, I initially made a $4000 down payment for the 2013 car, the total cost of the car was 18,000 which 14,000 was being finance by capitol one and the appraisal was the same, so the bank was getting a check for the 14,000. I started receiving letters from capitol one regarding the 1st payment when I called them they stated that they haven't received the payoff, to notified the dealer , so I look at the paper work for the 2014, I realized that the $4000 down payment wasn't on the car, [redacted] says I don't get itDesired Settlement: I want a refund for my down payment which is $4000 or a check made out to the new finance company for $4000, I was misinformed, deceived and misled regarding the car issues and the advertisement on the car was false. the advertisement on the internet was also false. he said that he was going to make me whole and he took advantage of me, not only did they take my money the interest rate on the 1st car was 1.9 and the new interest rate is 3.74, I took a hit 3 ways

Business

Response:

[redacted] traded in her 2013 Versa for a 2014 Versa. The $4000 she is disputing was applied to her initial loan. I attempted to explain the money only applied to the first loan as opposed to rolling over to the current loan. They were 2 separate transactions. Please feel free to contact via e-mail or at [redacted] if you have any further questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The [redacted] did not explain the transaction, when I initially found out that the 1st car had so many issues, I told him that I no longer wanted the 2013 car because the car had already been through some repairs and also the odometer was rolled back, he informed me to take it back to the Nissan repair shop to see if they can figure out why my paper work said one thing and on their copies from the repair says another thing, I was at the repair for 3hrs waiting for the result of their investigation. the [redacted] of the Nissan repair came back and said that he didn't understand what happen the papers that he had confirmed that something was actually wrong with the odometer and I asked him why do u have so many paperwork on this vehicle and he stated that the transmission was also replaced which wasn't on the repair sheet. My sister and my brother in law went back to the dealer and we spoke to [redacted] and told him about their findings and I no longer wanted the car. I purchased the car on 8/**/13 and was at the repair shop on 9/*/13 I only had the car less than 21 days. He said its not that easy to return the car, I kept saying that I didn't want the car I was deceived when I purchased that car the odometer was rolled back and the car appear to have a lot of issues, they stated that car was also pre owned , the 1st buyer had it only 2 months they claim that it was returned because the buyer wanted a bigger car, but it appears that they also had been going back and fourth to the repair shop, so with this being said I insisted that I no longer wanted the car. [redacted] kept saying that it wasn't that easy to return the car and I said why not, the car is a lemon and I was misled, your advertisement regarding the car was false, this whole deal was misrepresented. I wasn't happy with his response and my sister, brother in law and myself left. when I returned home I called Nissan Consumers Affairs and spoke to someone regarding this matter. That evening me and my boyfriend went back to the dealership and spoke to [redacted] again and my boyfriend explained to him that I no longer wanted that car and why are they giving me a hard time about returning the car, he also stated I only had the car less then 3 weeks and they needed to do something, he also asked him how would he feel if his wife or daughter came to purchased a car that was only 2months old and they was running back and fourth for repairs and he said that he understand. so during their conversation [redacted] stated that he was going to see WHAT HE CAN DO TO MAKE ME WHOLE, he told me to come back on wed at 9am and we agreed, I went back on 9/*/13 at 9am and [redacted] wasn't their they said he will be in at 12pm and we can see another [redacted] , we spoke to the other [redacted] and he called [redacted] and he told us that if we came back on 9/*/13 at 9am that [redacted] will take care of us. I returned back on 9/*/13 at 9:30am and he came out shook my hand and had one of his representatives assist him by getting the car appraised , so then he stated that it was worked out and they asked me about the 2014 Nissan versa, of course it cost more because it was new. On 9/**/13 I received a notice from the 1st finance company regarding my first payment being late so I called them and informed them that I returned the car on 9/*/13 for a trade in and the dealer was paying the bank off, she stated that they didn't have anything on it and for me to call the dealer so my credit will not be tampered. I started to look at my paper work and noticed that the payoff amount was only for 14,000 and not the whole amount which is 18,000 and that's when I went back to the dealership and I spoke to [redacted] and asked him about my deposit, he stated that it was 2 separate transaction and I said so you're telling me that I lose my deposit because I thought my deposit was going to be applied on the new car, his reply was no , I asked him again why and he said it was 2 separate transactions. I asked him then where's my refund for 4,000 if it was 2 separate transactions, he couldn't explain that. I explained to him that I would never have taken a deal like that if I knew that the money wasn't going to be applied to the new car or refunded back to me, I don't have money to throw around especially for something that wasn't my fault, the car was a lemon and your company deceived me. How is this making me whole I asked him. So then he brings out [redacted] who handles the financing and he said that all he did was handle the paper work that [redacted] gave to him. I told him that this is wrong I should not be penalized for their company mistake. He said that he didn't know the details all he was doing is processing the paper work and I said that I was deceived by [redacted], he is dishonest. The 1st finance company the rate was 1.9% and now they have me with Nissan finance co for 3.74% so I'm not only paying more interest, they have me with 0 amount down also, so they took advantage of me being naïve. My money should have been applied to the new car or refunded.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

The typo occurred between the repair order and bill of sale.

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The Nissan [redacted] at the repair shop stated that he didn't know what happen, but the paperwork he had on the odometer was correct after his 3hrs research, now [redacted] saying that it was a type o, when I initially brought it to his attention , he stated that, that wasn't his field and sent us back to the Nissan repair shop. How conveniently now it becomes a type O error. It wasn't a type O, this a big organization, which errors are not acceptable, so as I stated they are deceitful.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I gave back a car 2 days after driving it off the lot. Nissan of Queens did not want to take back the vehicle, and proceeded to say that the vehicle was mine. This is a lie. Being that the paperwork wasn't received by the bank, nor the dmv, I was told by the bank that Nissan of Queens still owns the vehicle. I was also told by the dmv that there is no vehicle registered under my name. My down payment must be refunded to me. My other complaint was the speed of the process, I felt rushed and the details (price of the car, taxes, and tags) were not show to me. They are responsible for informing their customers. It's proper customer service.Desired Settlement: Of course, my desired outcome is the refund of my down payment. But I would also like a written apology of being lied to. The vehicle at the time of return was not mine. The vehicle was still owned by Nissan of Queens. Thank You.

Business

Response:

The situation has been resolved. R[redacted] has decided to purchase another vehicle from us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a 2006 Jeep Grand Cherokee Laredo from named dealership. Since purchasing this vehicle, I have taken it back for repairs on numerous occasions. I have taken it back for check engine light on and was told it was a gas cap. I changed the gas cap however check engine light still came on. Took it back and was told it was a sensor on the transmission. I was told by nissan of Queens to take it to a shop that they referred me to so they could fix the problem. They changed the sensor however check engine light still comes on just not as frequent as before. The passenger side window does not go all the way up on first try, this has been happening since I purchased the vehicle. Took it back because the drivers side window would not go down, that issue was resolved. Dashboard lights flicker during daytime driving and at nights, the headlights also flicker. Lately I have been having starting issues with the vehicle.

When I purchased this vehicle last August, the vehicle only had a little over 10,000 miles.Desired Settlement: I need a vehicle that I can leave my family that is reliable just in case I get deployed. I am a Sgt with the US ARMY RESERVE

Business

Response:

I am sorry that [redacted] is having problems with his car. If he contacts us we will be more than happy to attempt to trade him out of the vehicle and put him in one which is better for him and his family.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The reason I told them I would wait for my settlement is because I was told my payments would be in the $500-$600 range as I would still be responsible for the payments of the Jeep plus whatever vehicle I choose. I was recommended to lease a vehicle as they could lower the payments if I leased a Nissan Versa which I do not like. I was in pain as I had knee surgery on December **, 2014 so I could not sit and wait for [redacted] or [redacted] to finish working with the clients they had

Sincerely,

Business

Response:

Please have the customer come in when he has enough time to allow us to properly present options to him.

Review: I purchased a Nissan Sentra on Oct **, 2018 with 15,254 miles on the car. I recently went into another Nissan dealership and was informed that the Odometer has been tampered with. Bay Ridge Nissan pulled up the car fax indicating that the Sentra was returned on June **, 2008 with 40,266 miles on the car. On the same date, the miles were posted /rolled back to 14,027.Desired Settlement: I would like a refund for the them lying and taking advantage of me. I'm even more upset because it came from a franchising company. This is something that is expected from a mom & pop shop. The last thing ANY one would expect to have any NISSAN!!!!

Business

Response:

I would like to verify what the complainant is stating. Could you please supply me the VIN of the vehicle?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have reviewed the response made by the business in reference to complaint ID [redacted]. I've provided [redacted] with the Vechicles VIN number as per his request. from my prsonal e-mail above. The VIN number is [redacted] for a 2007 Nissan Sentra that was purchased on October **, 2008

I'm waiting on a response from [redacted].

Sincerely,

Business

Response:

The mileage discrepancy has been corrected by Carfax. The current report is inserted. Please feel free to contact me if there are any further questions.

Review: I bought a brand new 2015 [redacted] altima on september [redacted] 2014 from [redacted] of [redacted] my sales representatives name was Jenny H[redacted].The day I went to pick up my car I noticed that they placed the company on my car with out asking me if I'm alright with it,so I asked why did they do that and I was told thats what they do.Now this is my first time purchasing a car so I wasn't familiar with car buying proceeders,but on further research I found out that it is not mandatory for a dealership to put there name one the car.Now I've called [redacted] of [redacted] dealership on many occasions and ask them to remove there company logo from my car I kept get bounced around one person would refer me to another and no one gave me straight answer so I went to the dealership myself to voice my complaint in person.When I got there I spoke to the sale manager who's name I can't remember he was a [redacted] man,he told me that he spoke to the guys who prepare the cars for sale the guys who put the dealership name on my car and they said that they could try to remove the logo but there was a big chance that my car would get damaged in the process in which case he informed me that if my car does get damaged that [redacted] of [redacted] would not be responsible because its my car.I asked him how does that make any sense when their the ones that put the logo there in the first place without my consenting to it he said its not his problem that they can try and remove it if I want them to but if the proceeder damage my car they take no responsibility for it.So I just need someone to help me with this because I'm a little frustrated I bought a [redacted] altima from [redacted] of [redacted] not a [redacted] of [redacted] altima,I owe no money to [redacted] of [redacted] I don't work for [redacted] of [redacted] nor do I have any affiliation with this dealership so why am I forced to drive my car with their company logo on it.There has to be something illegal about this because I'm sure I'm not allowed to go put my name on their building or any of there property cause I would be charged with vandalism or something of the soughs so why is it ok for [redacted] of [redacted] to put there company logo on my private property with out my consent with out any written and signed contract this isn't fear that I'm giving them free advertising without any retributions.I would just like [redacted] of [redacted] to remove their company logo from my car and seeing that their the ones that put it there without my consent if my car is damaged in the process they should be held responsible for the damage thats all I want is for someone to be held accountable for vandalizing my car thank youDesired Settlement: I would like [redacted] of [redacted] to be held accountable for placing there dealership name on my car without my consent meaning I would like the logo removed and if it can't be removed without damaging my car I would like [redacted] of [redacted] to be held responsible for fixing my car or replacing it.

Business

Response:

Good day. I spoke to the customer personally a number of months after his purchase and explained to him that we may be able to remove it but that it may damage his car and he opted to leave it on. Unfortunately after the label sets for a period of time it's difficult to remove.

Review: I came in to buy a car in this dealership, I spent over 4 hours making a deal with the salesperson Dorothy, we agreed on a price and that I was putting down nothing. I wanted everything to be enrolled into the monthly payments. she lied to me cause at the very end I was forced into paying over $3700 down payment for the same monthly payment. I was so unset and tired that I agreed and left very unhappy. I called back the following day to resolve and get the deal I initially agreed on and I and my daughter was treated with complete disrespect and disreguard. I was lied to and scammed into paying much more than the original deal that was made which is $289 for a 2015 nissan rogue with nothing down. Not only did they tricked me and unprofessionally handled themselves, they could not even honor a promotion that they were running at the time which was $199 a month with $3099 down. I have that promotion on hand.Desired Settlement: I would like to be refunded the down payment that I payed since I was lied to about the deal.

if I payed that much why wasn't my monthly payment $199?

they trick you and tire you out to force you to just leave unhappy and sign bad deals.

Business

Response:

Good day. The money down the customer saw in another ad was a cap cost reduction in which the first payment, taxes, bank fee and dmv have to be added. The $3700 the customer applied in the deal which they negotiated with us included all of that. The finance manager gave a full breakdown of all money at the time of delivery.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:i agreed to have all the fees rolled into the monthly payments. The salesperson hassled me back and forth for four hours and finally we came to the agreement that everything would be put into my monthly payments since they couldnt fullfil the promotion I brought in. The monthly is $289 and all the extra fees were aupposed to be included in that, thats what I was told! when I went to the final finance office to finalize, everything was different, he explained what it was for but I never agreed to made that deal to begin with! I was tricked into it because it was so tiring being there so long. When I called back and my daughter came in they treated us with disrespect and basically talked down to us as if we allowed ourselves to be fooled that it was our fault. The salesgirl was incredibly rude and noone offered any resolve or concern. I was tricked into paying this $3700. Not only that when my regustration card came they called and I asked for it to be mailed they said sure and it never came! When I called back dorothy yet again had the nastiest attitude towards my daughter as if we should accept some responsibility for it not being mailed properly since we didnt have our priorities in order to come and pick it up in the first place! This dealership is a scam and everyone that works in handles their customers with utmost disregard and smugness. I was lied to and got tricked into this deal. I want my money back and get the deal I agreed on.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I have visited Nossan of Queens service center three times now. Each time I have gone there has been problems with communication between their employees and the workers that caused me to waste many days waiting for resolution for things that take other places a couple hours to resolve. Because of this poor service I regret greatly purchasing a Nissan car. I advise no to purchase your car from this dealership or to get work repairs at this service center.

Review: I traded in my 2013 Nissan Pathfinder I was told by sale agent [redacted], I will be getting $23,000 for the 2013 pathfinder. I was given less than what she told me.I bought a 2014 Nissan Pathfinder for $33,000 and change. [redacted] and the [redacted] made an agreement that my monthly payment will be $699 per and interest rate 1.9 and the [redacted] told me that my interest rate will be 2.9 and the monthly payment will be $718. when I checked the signature Purchase sheet they charged me $43,856.66 for the 2014 Nissan pathfinder Also the vehicle cash purchase agreement and the signature purchase sheet have different vehicle ID numbers.Desired Settlement: I want the extra that they charge me for the trade in 2013 Pathfinder.The extra they charge me on the interest rate from 1.9 to 2.9 for the 2014 Pathfinder.

Business

Response:

Good morning. All of the numbers the customer received were discussed prior to consummation of the deal. The one variable was the interest rate. The 1.9% is available for tiers 1-3. Unfortunately the customer's credit history only enabled him to be qualified for tier 4 which is 2.9% for 60 months. The 1% is the difference between $699 and $718. Please feel free to contact me if you have any further questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

*When I trade in my 2013 pathfinder, I was told by [redacted] I will be getting $23,000 but I was given $16,220.09.Then I bought a 2014 pathfinder for $33,000 and change. [redacted] and the [redacted] made an agreement that my monthly payment will be $718 per month when I checked the signature purchase sheet. She charged me 43,856.66 for the 2014 pathfinder.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

When I traded in my 2013 Pathfinder, I was told by [redacted] I would be getting $23,000 but I was giving $16,220.09

*I will be out of the country 01/**/2015 and be back 01/**/2015

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

Good evening. Please have the customer check his paperwork to verify his trade allowance is $24,066. Once again please feel free to contact me if you have any further questions.

Review: Since April ** 2014 I bought a Nissan Pathfinder 2012, and I was told that it would have a 90 day guarantee and after 30 days the paint started to peel off. I have been trying to fix this problem for a while now trying to get in contact with you guys so you can provide me with what I was promised. Every time I call they tell me that they will call back and I never receive a call back and is either that or no one answers. I am very unsatisfied with the service, specially after I was told that I would have 90 days of guarantee. It seems like all you were trying to do is wait for the guarantee to expire so you no longer have to deal with this issue. As a customer I should be getting the satisfaction that I need for my vehicle which I purchased from you. It is very disappointing that one of your costumers has to go through this and that does not look good on your part nor for your business. I am tired of trying to reach you and still not being taken care of it is upsetting and absurd. I will like a solution to this problem as soon a possible.Desired Settlement: Repaired vehicle; Repaint the vehicle. I will also like to be provided with a temporary vehicle for the time that my vehicle is being repaired, is the least you can do for the lack of good costumer service.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding J&R IMPORTS LTD has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I am only looking to get the refund of the $3900 for the warranty #[redacted] that was not use and did not transfer over to my new vehicle. On September *, 2015 I went into the Nissan Dealership to sign the return warranty paperwork with the finance advisor Alex P[redacted]. I was told it would take 30 days for the refund. I called Mr. P[redacted] on the [redacted] of October and Mr. P[redacted] told me haven't heard anything as of yet. I went to Nissan Queens location on October **, 2015 to inquire about my refund check concerning the unused Extended Warranty Contract. Mr.. P[redacted] said he didn't have the check for on that day. Mr. P[redacted] made a call to a team member and left them a message. I gave Mr. P[redacted] my cellphone number a second time in which to contact me. I then spoke to Mr. P[redacted] Supervisor John, who would only give me his first name I learned that there were 2 Supervisor with the first name of John. When I spoke to John he told me he would get back to me on Monday which was October **,2015 and I have not hear anything from John. When I called Mr. P[redacted] back that Tuesday the [redacted] of October Mr. P[redacted] was very unprofessional on the phone using the verbiage I spoke to his Supervisor "so what " (John) is working on your case not me. I purchase the Gray 2014 Nissan Altima on May **, 2014 and then I purchase my Black 2015 Nissan Altima on June *, 2015.Desired Settlement: To get back the refund of the $3900 that was discussed at the time of meeting. I think this dealership is a dishonest dealer that does not adhere to their promise of customer satisfaction.

Business

Response:

Good day. The original amount of the warranty was $3393. The cancellation took approximately 6-8 weeks because the sale price was over $2500. The warranty has been cancelled and a check will be issued by my office to the customer. Please take into account that the amount will be prorated from the initial date of sale, so the refund will be less that the purchase price of $3393. Please feel free to contact me if you have any further questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Good evening, When I went to Nissan of Queens on August *, 2015 I signed a cancel warranty paperwork that stated it will take 30 days from the date you sign to receive your refund. Also instead of Mr. P[redacted] selling me a new warranty he should have transfer the old warranty over to my new vehicle or told me to cancel the old warranty when I signed a new contract for my 2015 Nissan Altima. As far pro-rated is concerned I don't accept that, because it's been over 60 days as of now and I have not received my warranty refund

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please understand that our representative extended a courtesy by not charging you the $100 deductible. There is zero back and forth going on. The process set forth by the warranty company is the one we are following.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I would like a copy of the claim that was filed at your service department on my behalf without my knowledge. We would not be going through this if there was LOYALTY AND HONESTY AT YOUR DEALERSHIP. AS FAR AS I'M CONCERN I WILL ALSO CONTACT Security Plus TO FIND OUT IF THERE WAS A CLAIM FILED ON THE DAY I TOOK MY VEHICLE TO THE SERVICE SHOP.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have been calling and getting the run around for several weeks. (###-###-####) [redacted] from [redacted]. Me and my daughter did a trade in for a [redacted] Sonata 2013 to a [redacted] Sentra 2014 and [redacted] has not been paid yet and It should not have taken this long. It is affecting my credit.Desired Settlement: A letter to the creditors to get it off my credit

Business

Response:

Good morning. We are in the process of paying off the customer's old vehicle, we are simply waiting for the duplicate title to be issued by [redacted] state. As soon as we receive the duplicate (which should be here shortly) the payment will be made. Please feel free to contact me if you have any further questions.

Review: I purchased a car in January 2015 & an extended warranty was purchased as well. However, I was involved in an accident which my car was reported totaled and the lean holder [redacted] is trying to contact the dealership so the extended warranty money can be paid to them and the dealership has yet to respond back. I myself called about 50 times and left voice mails and no one has had the courtesy to return my call. When I write a review on their website then Mr. Robert G[redacted] calls me asking about the issue and told me he will assist me with this issue. However this was a month ago and now I'm trying to call him and they always tell me that he is busy. This is just frustrating and very unprofessional of them.Desired Settlement: Contact [redacted] and mail them my extended warranty check along with any other money is owe to them which was already paid so this issue can be resolved ASAP.

Business

Response:

Good day. Ms. S[redacted]'s warranty cancellation has been submitted and it takes approximately 6-8 weeks to have the money sent back to us. Once we receive the funds we will refund the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like to know when was the warranty cancelation submitted? What date? And was the lean holder [redacted] contacted about this matter as well.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Sales call placed to my place of work.Desired Settlement: Desired Settlement: Stop Contacting Me

Business

Response:

Good afternoon [redacted]. The only numbers we have are the customer's job and home number. I have notated in our system to no longer contact the customer at work. If he requested this prior to , we could have done this. We apologize for any inconvenience this caused. Have a Happy Thanksgiving.

Review: I trade my 2013 nissan sentra for 2015 nissan altima at this dealer. They took my information down my ss and debit card number, so that they can start taking out money automatically to pay for the new car. So gentleman helping me said "I'm going to set everything up for you close your old account with the old vehicle and start a new auto-pay with the new car" the gentleman that helped me out did nothing he said he was going to do. The account wasn't closed and two payments went to the old vehicle that is already paid off by the dealer. So the new car has not received a payment which has messed up my credit. I called 10 times and they gave me the run around, they told me it wasn't their problem that I have to call Nissan Corp. I call and nothing was done, and they said they would call me back and never did. Now I'm stuck with having to wait 30 days for the payment to return to my account from the old vehicle and can't pay the new vehicle until that money returns to my account. The managers from [redacted] did not care about my situation I have been a loyal customers to Nissan this is my 3rd vehicle with Nissan I'm very disappointed in how I've been treated.Desired Settlement: I would like them to try and fix what they did by not allowing my credit to get messed up. Also would like them to pay the first month due to their incompetence.

Business

Response:

Good day. Unfortunately the customer has to contact NMAC. That is the company that has their money. The customer is requesting money from us which we never collected.

Review: On November ** 2015 I ([redacted]) entered Nissan of Queens to purchase a new vehicle. I was interested in a 2016 Nissan Rogue and spoke to a sale associate (Latoya B[redacted]). Latoya and I negotiate a price of $30000.00 for the above mentioned vehicle. I entered the finance office and spoke with Robert. I noticed the bill of sale had a purchase price of $35538.80 and I questioned Robert about it. Robert stated that I am getting the vehicle for the $30000 however this is just to submit into the bank. There are several errors on the paper which was given to me and is still in my position. One the key/remote replacement plan the cost of the vehicle is $30681.36 while other papers have $35538.80Desired Settlement: I would like for the finance department at Nissan Of Queens to look into this matter and adjust the price the sales person and Robert agreed upon which is $30000.00.

Business

Response:

Good day. Mr R[redacted] paperwork reflects the deal he negotiated with us. If he needs further explanation please have him come in to discuss it with Robert our finance manager.