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North Coast Auto Mall

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Reviews Car Dealers, Used Car Dealers North Coast Auto Mall

North Coast Auto Mall Reviews (84)

My daughter and I started the process to purchase a used 2017 Toyota Rav4. We paid for an inspection, completed the loan application, were qualified for the loan and were trying to close the deal, having spoken with *** our salesman about one issue we wanted to remedy. We spoke with him on a Tuesday and he said he would return the call. Then on Thursday we called to follow up and learned the car was sold to another buyer. I then called and spoke to a manager ***, who expressed surprise that such a circumstance transpired. I asked *** to look into it and get back to me AND to reimburse the $169 USD we paid for the inspection. *** has not returned my calls and when I call back I only get voicemail.

North Coast Auto Mall Response • Jun 30, 2020

Hello, North Coast Auto
Mall appreciates the Revdex.com’s communication in helping us to
resolve any customer service issues. We regard customer service as the focal
point of our business and are committed to maintaining exemplary support and
service for our customers. The customer
service department has been in active communication with the customer regarding
this issue and has since issued a refund to the customer in the amount of
$169.00. The refund was processed 6/29/20 and the customer will receive it in
the mail within 3-5 business days. Our mission is to
make sure that every customer is satisfied with their purchase; we apologize
for any inconvenience the customer has experienced. If any questions remain,
please contact our customer service department at ***. Regards,North Coast Auto MallCustomer Service Dept.

This was the worst dealership experience I have ever had, and the most unfortunate part is that it didn't have to be that way. Came in to look into a Mazda 3 listed around 12,300. A salesman had called me the night prior asking when I could come in for a test drive, so I was confident the car would be there. I was told that salesman was one individual but another person took care of me after getting the okay. The vehicle was not there, and I was told it had sold 1 HOUR AGO. I looked at their other options and wasn't interested in another vehicle even after the manager gave a small discount, so I left. Suddenly, I get a phone call and a voicemail as I'm getting in the car. It was the salesman who called me last night. As a courtesy, I decided to go back inside and just let him know I wasn't interested so that he was aware and didn't waste his time. As a past salesman I know that it can be frustrating to play phone tag with clients. In doing so I discovered that this person was a THIRD salesman. He seemed to understand my position, and apologized that the vehicle had sold LAST NIGHT. I let him know that I wasn't happy about the clear deception, told him not to call me, and once again left. As I did so, the manager I had spoken with was outside and I told him politely that due to the bait and switch I wouldn't be coming back again. I started to get in my car, but the manager insisted that I come back to see the record of sale so that I would know it was not a bait and switch. As I waited by his computer he was unable to or did not decide to pull any form of confirmation that either story was true. Instead he pointed to an individual and said he was the buyer and named the car he was trading in. I confirmed that the gentleman he was indicating was wearing a hat to make sure I saw the right person, he said yes. I then asked the gentleman if he was buying a Mazda 3 and he emphatically said no. I was then told I was mistaken, and that someone else was signing the paperwork. This individual had no hat on, on his person, or at his table that I could see. Thankfully for this company that individual was buying a Mazda 3. However, I was shown their actual inventory of Mazda 3's, and the manager had told me one became unavailable as I was there. Guess who was buying that car? On top of that, the car that buyer was trading in was a different vehicle than I had been told.
After having been pulled back into this mess several times, I finally decided I was too angry to respectfully handle the situation anymore and walked away. Lie after lie was told to me, there was a legitimate bait and switch, and several salesman were pursuing leads with my name (possibly to avoid harassment charges for number of calls in one day, but I have absolutely no evidence for this at all, just a possibility due to the other tactics they have employed). As I left, the manager told me that speaking to their customers was very rude and unacceptable. Normally that would make perfect sense, but I'm actually curious about why, in this scenario where you can provide no evidence for your story, you would not want me talking to the one person who could prove it as the truth. I was also polite to both of the buyers I spoke with, they did absolutely nothing wrong. I would like to stress that outside of the manager all of the salesmen appeared to be genuinely friendly and positive-minded individuals, but a company and management that approves of these shady and ILLEGAL sales tactics is not one that will ever get money from me. I suggest you avoid this place like the plague.

Complaint taken over phone by Revdex.com representative ()
Consumer purchased a 2016 Nissan Rouge on 9/11/1919. Consumer was financed the same day through ***. The dealership general manager, ***, told the consumer that she could return later to pick up the second key since her husband *** would be the other driver. On 5/4/2020 , the consumer returned to get the second key and was told that they never told the consumer that they would provide a second key and that she would have to purchase a second key. The company claims they never had a second key. The consumer purchased the key at the Nissan dealer across the street in the amount of $373.73.

North Coast Auto Mall Response • Jun 24, 2020

Hello, North Coast Auto
Mall appreciates the Revdex.com’s communication in helping us to
resolve any customer service issues. We regard customer service as the focal
point of our business and are committed to maintaining exemplary support and
service for our customers. The service
department has been in active communication with the customer regarding this
issue and are in the process of issuing a refund to the customer for the amount
of $374.73. We are currently waiting to receive completed authorization forms
from the customer in order to process this refund. Our mission is to make sure that every
customer is satisfied with their purchase; we apologize for any inconvenience
the customer has experienced. If any questions remain, please contact our
customer service department at ***. North Coast Auto MallCustomer Service Dept.

This is not something I normally do, and I've dealt with some dealerships, but this one was the absolute winner.. First off there is no way they even inspected that car before it was put on the lot. It had so many issues that I did tell them about immediately after test driving it that they contracted to fix. I bought the car February 29th and I am still waiting on the navigation and brake light to be replaced, granted I know there is a lot going on with COVID-19, but there is absolutely no excuse for it to be taking over 3 months now. Not only the navigation and brake light but the car had major transmission issues. Keep in mind I live over an hour away, I had to take this car out to them a few times and it even went to a *** dealership out there, I was also without it for over a week and, they gave it back and said there was nothing wrong with it and that it just needed driven around, also keep in mind that I was driving it to PA for work 5 days a week. I had to wait for ever for them to even get it in to begin with for them to tell me nothing was wrong, when there DEFINATELY was. They had also replaced the radio with a used one that has a large ding in it and isn't even for that vehicle, and still did not work. After I picked it up and it was still doing the same thing they had told us we could take it to another dealership near us of our choice to get the transmission fixed under warranty, and that they would pick up the bill for the navigation and brake light to be repaired. After they got the fax they said that they wanted us to bring it back again and that they would replace both for free. Well I am still waiting on that and it is now June. On top of all of that, they never paid off the trade in that we did, and it went into collections, I am STILL waiting on the memorandum title for the vehicle I bought, and the whole service department is EXTREMELY rude, I hated dealing with them, and I still have to go back out there to get the other things fixed if I ever get to, and the general manager *** there gave me his number to contact him for anything, I told him about the memorandum title and he didn't even try to get it for me. Also the finance manager is really rude too. The customer service here is absolutely ridiculous. They also were really trying to rip me off buying this car, I'm not stupid, the first payment they told me was going to be almost 650 for a 2017 *** Explore XLT with 30000 miles! I ended up getting it down to 409. I am really not asking for much, but I just want the car to be fixed, and I feel like after all we have been through we deserve some type of money back or some type of reimbursement because what we have been through with this dealership since February 29th is beyond ridiculous, I didn't ask for this, just wanted the car..

North Coast Auto Mall Response • Jun 12, 2020

Hello, *** appreciates the Revdex.com’s
communication in helping us to resolve any customer service issues. We regard
customer service as the focal point of our business and are committed to
maintaining exemplary support and service for our customers.The service department has been in active communication with the
customer regarding these issues and have since placed an order for the radio
unit is currently on backorder from the manufacturer. The customer has decided
to wait until the radio unit arrives at our service department, whereby all
requested repairs will be performed during a scheduled service appointment.In regard to the memorandum title, our corporate office sent the
memorandum title via mail to the address provided by the customer at the point
of sale. The customer should contact their local title bureau to request a copy
of the title.Our mission is to make sure that every customer is satisfied with
their purchase; we apologize for any inconvenience the customer has
experienced. If any questions remain, please contact our customer service
department at ***.*** Customer Service Dept.

I purchased a used 2015 Kia Soul and Extended Warranty on 05/20/2018 from Kia of Streetsboro, formerly owned by ***, and purchased by *** in September 2019. The salesman from Kia of Streetsboro was ***, and the Finance Manager was ***.

I sold the car to *** on 06/08/2019.

On Saturday, 6/29/2019, I went to Kia of Streetsboro to cancel the extended warranty. *** was very unwilling to help. He said he could not do anything that day because the offices were closed, and that I should come back Monday-Friday (after I had called earlier that week and was told by another Finance manager that I could come in ANY DAY to fill out the paperwork). After going back and forth, he agreed to make copies of my papers and call Performance First on Monday and submit the cancellation. After not hearing from *** for 10 days, I emailed him on July 10, 2019 asking the status of the refund. He then sent me additional paperwork to fill out via email and return to him. (Again, apparently we couldn’t have done this on 6/29/19.)

I filed a complaint on July 3 with Kia (Corporate) and never received a response.

I emailed and called *** for MONTHS with no response.

On 10/29/19, I reached out to *** at Performance First/Allegiance Administrators, LLC. She contacted *** of Allegiance who added *** from *** Kia onto the email, since Kia of Streetsboro had been sold and *** was handling the Warranty Refunds.

I emailed *** on 11/4/19 and she was working with ***, the finance Director from ***. On November 14, she informed me that she was told the contact “expired by miles”, which she knew “there was no way that could be possible”. I emailed *** on 12/2. No response. I emailed again on 12/9 and received a nasty and matter-of-fact email that she had turned this issue over to ***, and I needed to go through him, even though she never gave me his contact information. An email was finally received from *** on 12/9/19. Then on 12/11/19, *** washed his hands of my issue and said he could not help. *** also stated in his 12/11/19 email that the 5 year/50,000 mile wasn’t even offered on used cars: “I do know there is no 60 mth / 60,000 additional mileage warranty from Performance First on a used vehicle plan. The most that they would offer is 48/48,000 miles.”

I filed a complaint with Kia (Corporate) on 12/12/19 and never heard back from Kia.

The vehicle was purchased with 58,332 miles. An extended warranty (“EXTENDED” being the key word) was purchased for 60,000 taking the warranty to 118,332… not 60,000. I did not purchase a warranty of 1,668 miles for $2,500.

Customer Response • Mar 27, 2020

filed this complaint earlier today, and need to rescind it. I have resolved the issue with North Coast Auto Mall.

Please contact me if you have any questions.

worse place I've ever done business ! drove a hour and half to get there for a HRV I found online, after talking to sales rep decided I wanted it, when I got there the interior was filthy with dog hair, dander and it stunk, was assured if I waited it would be cleaned up in approximately 45 mins., 4 hours later we agreed it wasn't going to get done and that they would send me a 200 dollar check to get it cleaned (3 weeks haven't received that yet!) drove home with seats wet, window and sunroof open cause of the smell in 35 degree weather! The next day going over my paper work I noticed I was charged twice for what I think is my warranty, 2,295.00 , cant get any response on that, to top it off my intrest rate is 5.73% with excellent credit was told it was 4.3, if I hadn't been there ALL DAY and been starving and tired I would probably of caught these things when I was signing papers, but then you are suppose to be able to trust a business! I will be getting hold of consumer reports and a lawyer! most shady people I have EVER done business with!

Car buying process took over 5 hours to complete. After test driving vehicle withIn the first hour and being approved shortly after. We still found ourselves waiting countlessly in their compact sales area. Were told numerous times that the paper work was being printed out. It took my entire family walking out and getting in our vehicle for them to come out and say they were experiencing an issue with getting the anti theft sent through. Was not communicated with us until 5 hours later. When we expressed that we never waited this long to purchase a vehicle, we were told by the general manager Nick *** that “we are not buying a pair of shoes” as if we are supposed to be ok with having our Sunday wasted. As I type this, I was told 20 minutes ago that we were all set to go but yet we are still waiting to finalize the deal. We will never ever ever bring ourselves here again to shop or recommend any other friends family etc to visit. If you can not service your customers effectively when you are open, CLOSE!

Good afternoon, My name is [redacted] and I am the Customer Service Manager hereThe delay in the vehicle being ready was that the damages suffered were far greater than was expected once my mechanics got a hold of the carI apologize for your wait however it is my understanding that the car is fixed and the you, Brandon, have picked up the vehicle alreadyThank you for your patience and I hope you have a great day [redacted]

I spoke to the customer personally and both cancellations have been processed and back dated to FebruaryWe have apologized for any confusion and are glad that this was able to be resolved

Asked twice to remove us from call list. Still call repeatedly. Will NEVER buy from this place.

North Coast Auto Mall Response • Jan 08, 2020

Hello,

North Coast Auto Mall appreciates the Revdex.com communicating with us to quickly resolve any Customer Service Concerns.

Our customer service department has successfully removed the customers information from our data base and will no longer contact the customer.

At this time we believe our customer service team was able to successfully resolve this matter. North Coast Auto Mall apologizes profusely for the oversight and inconvenience.

Customer Service Dept
North Coast Auto Mall

My name is Oleg K [redacted] and I am one of the owner's on North Coast Auto Mall.Thank you for bringing this to our attention! Since receiving this complaint we have initiated the process to cancel all of these productsI'm very sorry that you were unable to reach anyone at the store, but the best point of contact is Leo B***, the store managerAll of this has been processed already, and if you have any questions, feel free to call him at the store directly, or e-mail him at [redacted] .We're sorry to hear that the vehicle was involved in an accident and want to thank your for your business and your patienceOleg K [redacted] Managing Partner [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ Contact Name and Title: [redacted] , Owner Contact Phone: [redacted] Contact Email: [redacted] Miss [redacted] , My name is [redacted] , and I am one of the owners of North Coast Auto Mall We will be glad to repair this vehicle, free of chargeI spoke with our service director [redacted] , our service manager [redacted] , and our customer service manager [redacted] regarding this issue [redacted] informed me that you and him originally spoke on May 13th, and that you planned on dropping the vehicle off on May 14thFrom what I understand you were unable to keep that appointment, and the next available time we had already open was Tuesday I am sorry that we weren't able to see you on Friday like we hopedDue to that inconvenience, we will be happy to complete your next oil change free of chargeHe also let me know that we replaced a crash sensor free of charge I spoke with [redacted] this morning, he let me know that we replaced a fuel pump on the vehicle and completed a free detail [redacted] also mentioned that you called after picking the vehicle up letting him know that there was some shaking while the vehicle was in parkHe told me that you were supposed to return that day so they could take a look at it, but it seems that you were unavailable to come back If the shaking is still an issue, please reach out to [redacted] directly so that he can diagnose and repair the issue I hope that our service and repairs were satisfactory Thank you for being one of our customers, we appreciate your business, and we are always striving to better serve you I apologize sincerely for any inconveniences that being without the vehicle may have caused, but know that we will always do our best to keep your vehicle on the road Thank you, have a wonderful day Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Brian, I am sorry for any miscommunication or inconvenience that happened during this transactionI reached out to our management staff and was told that it was shipped to you on August 4th and that you have received itPlease let me know if this is accurate? If so, I am assuming hat this matter is resolvedI have also reached out to the sales manager and sales representative that helped you out during the purchase to make sure that we address our communication practices and prevent this from happening in the future.Thank you for your patience, I hope that everything is going well with the vehicleFeel free to contact me directly with any concerns.Best Regards,Oleg K [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/05/05) */ Miss ***, My name is [redacted] , and I am one of the owners of North Coast Auto MallUpon receipt of this complaint I instructed [redacted] and [redacted] to get in touch with youFrom the recent discussions I have had with them I understand the service related issue was handled You also mentioned some issues you had with the finance companyAlthough the two organization are separate, we did reach out to the operations manager [redacted] , and he has made attempts to contact you but hasn't been succesful Please get in touch with him as soon as possible so we can work out any of your concernsI appreciate you bringing up these issues, and we will strive to get them resolvedThank you for your patience! I can be reached via e-mail at [redacted] Thank you, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/05/06) */ The operations manager, [redacted] , called me and I was offered a 5% reduction in my interest rate and I can skip my next bi weekly payment (skipping payment doesn't necessarily mean I don't owe them that money, that was never specified)They also offered to lower my payments, but extend my loan term which makes no sense!!! How does that help me recover my repair costs? Since March I've spent almost $on repairs because the car is rusted out underneathTook the car in for service and was promised a loanerI repeatedly explained how it's important for me to have a loaner because I need to travel around campus for work and get my children aroundThe loaner car died while I was at the hospital getting treatment of a major health conditionI was late getting to an important engagement that I was hosting for my job and I was stuck, again, with NO CAR!!! That caused me so many problems professionally, my boss was upset!!! I called North Coast to say the loaner car broke down and was asked did it have gas? So on top of being asked insulting stupid questions I was given an unreliable carWas that unreliable loaner car retaliation for me filing this complaint? Not to mention it was FILTHY!!!I had to clean the dirt and cigarette ashes off of everythingI had my radiator fixed while my car was there and I was told that they open at 8amWhen I went to pick up my car, I was told that they would not release my car to me until the cashier got in the officeNot my fault the cashier wasn't in yetSo arguing with the service guy made me even later for work AGAIN!!!!! I asked for a manager, the guy in service said there was no manager and he wasn't sure who the manager's name isThe service person was a heavier set male, with glassesWhen I asked about the loaner car, the service guy said it a with way over 200k miles, it happens, with such a cavalier attitudeThis car is a money pitThe rust spots weren't addressed as I was told and I still hear the same clicking noise when I make a sharp right turn that I did beforeNorth coast said it was my hubcapIt's not [redacted] the service manager was very pleasant thru this process and returned my calls and was good with follow upHowever, nice isn't enough anymore with this companyI told [redacted] that I needed to consult with my father regarding this because this company has been shady liars since the day I bought this carI trust no one there! They did fix the radio and turn signalsThey put new hub caps on it, but they owed me those anyway because they switched them out with old chipped ones the first time I took it in for serviceI'm authorizing my father, [redacted] , to help me with this situation because I need a mediatorI specifically asked for the warranty removed from my contract, and to put into a reliable car that won't be in the shop all the timeIn the last year I've paid almost 6k towards this car plus the repairs it's ridiculous!!! I still think the salesman knew he was selling me a bad car when I said I wasn't going to go out with himNorth Coast needs to respond to me via emailI'm spending way to much of my work time talking to these people especially after them making me late for work twice last week [redacted] @ [redacted] Final Business Response / [redacted] (4000, 12, 2015/05/07) */ Miss ***, Thank you for further corresponding your issuesI referenced your original complaint, where you mentioned that we needed to fix a radioI know that we have done that and more since you originally filed this case I have personally followed up with [redacted] ***, [redacted] , [redacted] and [redacted] regularly to make sure this got resolved I know we had a hold up in getting a resolution to your finance company matters, but that is because the operations manager (***) was travelling for business in ***, and there was a substantial time difference [redacted] did stay up late, and rose early, to help us maintain his day to to day duties, and to help get your issues resolved Based on your original complaint, we repaired the radio that you requestedWe have also gone further to adjust the interest that you are paying with the finance company We have no issues removing the warranty from your account, but you will not be able to get anything repaired without charge at our dealershipPlease understand that any vehicle, new or used, requires regular maintenance and repairYou have had this vehicle since April 2014, and I truly appreciate you making on time payments, and I hope that I can further assist you in getting this vehicle to the condition that you require In regards to the loaner vehicle - I apologize for the condition of the vehicle, and I would like to express to you the reason for thatAs you mentioned, you are a very busy person, and came to our dealership in a rushMany of our customers, if not all, are in the same positionEveryone is always rushingWe have a limited amount of vehicles that we offer as loanersOfficially, we have a non-loaner policy, but we do have a small fleet of about ten vehicles to accommodate issues that we warrant as "emergencies" like your ownSince the previous customer was in just as much of hurry as you, we didn't have time to clean and service the vehicleWe could have done that, but of course it would have cost you several hours of timeI hope that you can understand that we do our best to provide as many resources as possible to our customers, but we also have limitations In regards to the way our service director spoke with you, he will be reprimanded Please let me know if you would like to pursue the cancellation of your warranty, or if you would like to keep it to cover major repairs that this vehicle may require in the futureAlso, since you had to deal with a dirty loaner car, I would like to offer you a full detail (shampoo, wax, the whole nine yards) free of charge Please let me know how you would like to proceed, thank you

Sir no one would have "given" you a warrantyA warranty was offered and you were either not able to finance it due to the loan being overextended and the bank not offering you enough money for a warranty OR you declined it for whatever the reasonWe are under no legal obligation to offer a warranty however we do because as a business we make money when a warranty gets sold, therefore it is policy to always offer

Good afternoon, My name is [redacted] and I am the Customer Service Manager at North Coast Auto MallPlease inform the customer to reach out to myself or [redacted] in regards to the repairsI have already spoken to [redacted] and we would like to inspect the vehicle in order to gauge an estimate and potentially pay to have the vehicle fixed for youWe cannot put the customer in another vehicle as the customer has a legal binding contract signed with the bank for financingHer vehicle no longer belongs to us but to the bank with which she is financing withWe will however be more than happy to look into the vehicle problems and fix them depending on what they areIf the issues are something that is not new but instead issues pertaining to the original problem that was fixed by us then we will cover it at no costThe customer purchased a vehicle As Is, signing an As Is document acknowledging legal receipt of the vehicle and that she had every opportunity to have it inspected by a 3rd party mechanic prior to purchasePlease have the customer call me at the information below so that we may start the process of aiding in this situationThank you [redacted] Customer Service Manager [redacted]

Good afternoon, It is my understanding that the dealership has already reached out to the customer, sold her another vehicle and flat canceled her loan to help her outThank you

On 09/14/19, Consumer purchased a 2014 Jeep Cherokee with 85,000 miles for his son, ***. The car has already been in for repairs to the driver's side window (didn't auto open/close) and auto-lock (didn't work). New issues include: tire psi keeps getting low; engine temp always reads "high"; loud noises when turning vehicle; loud crunching noise when hard braking. When contacted today, Company said the earliest they could look at the vehicle is 11/27/19.

(Consumer also said the vehicle came with a 120,000 mile bumper-to-bumper warranty from the manufacturer.

North Coast Auto Mall Response • Nov 20, 2019

Hello,

North Coast Auto appreciates the Revdex.com communicating with us to quickly resolve any Customer Service Concerns. NCAM's mission is to Guarantee Customer Satisfaction.

North Coast Auto Mall apologizes profusely for the oversight and inconvenience. The customer was able to speak with the general manager of this location and was told to set up a time to bring in the vehicle. NCAM was able to access his paperwork and found that he purchased a service contract through NVP Warranty. We would like him to call our customer service department at *** to set up a time to bring the vehicle in to get a diagnoses of what repairs are needed. At that time we will be able to determine what will be covered under his specific service contract.

NCAM's mission is to make sure every customer is satisfied with their purchase. We apologize for any inconvenience this may have brought. Please give our customer service department a call with the information listed below.

North Coast Auto Mall

Customer Service Dept.

Initial Business Response / [redacted] (1000, 5, 2016/06/30) */ 6/30/ Dear Sir or Madam: Please know that we sold a very nice Dodge Ram to this purchaser and we believe the consumer is fully satisfied with the value and the vehicleThe motor vehicle title has been sent to the customer at the address provided on the Retail Purchase Agreement that the purchaser and the dealership executed on 6/2/All official documents signed by the purchaser include the following information: [redacted] , [redacted] , [redacted] , AZ ***This is the address provided by the purchaserThe motor vehicle title was processed accordingly and sent to that addressThere is no proper way for our dealership to title a motor vehicle at an address that is different than the official address on the purchase documents In good faith, we processed the title and paid the Arizona state tax on behalf of the purchaser (but did not collect the tax from the purchaser in advance)While the tax liability is the responsibility of the purchaser, we expected the purchaser to act "in-kind" and to reimburse us for their tax In reviewing the purchaser's complaint, it appears that the purchaser intended to use a Montana address for the titling of the purchased vehicle and intended for the title to be mailed to the Arizona addressThis may have been a communication break-down; however, the purchaser, while are our dealership and in our presence, signed all of the purchase documents with the Arizona addressThe title was processed as the documents permit and within 30-days of the original purchaseOur records indicate that the title was mailed to the customer on Monday, June 27,

Initial Business Response / [redacted] (1000, 8, 2015/08/05) */ In the case of [redacted] ***, I have investigated this matter with the assistance and full cooperation of the sales, finance, and service staff at the North Coast Auto MallMr [redacted] alleges that his vehicle has had mechanical issues, and that he has paid $towards repairsAs a result, he would like for the dealership to issue him a refund Mr [redacted] purchased a Mazda on September 17, from North Coast Auto Mall in AkronThe vehicle is covered by a month or 30,mile service contract, which mainly covers the major components of the power trainWhile the dealership understands that dealing with any mechanical issue can be frustrating: a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued useService records indicate that the dealership has serviced Mr [redacted] vehicle only one time since he purchased it, and that Mr [redacted] was not charged for the service visit Upon receipt of his complaint, our service department immediately began making attempts to contact Mr***The Service Manager spoke with Mr [redacted] on July 23rd, and suggested that Mr [redacted] have the vehicle towed in as soon as possible, and Mr [redacted] agreed to do soThe Service Manager contacted Mr [redacted] again on July 27th, because the car had not yet arrivedMr [redacted] indicated that the vehicle was being diagnosed at a repair shop owned by a friendThe Service Manager suggested not to have any repairs done at his friend's shop before contacting him so he could have the opportunity to get authorization for Service Contract coverage in the event that covered repairs were neededThe Service Manager has made several subsequent attempts to contact Mr***, but Mr [redacted] has stopped answering his calls and returning his messages North Coast Auto Mall strives to achieve the complete satisfaction of each and every customerThe dealership was sorry to learn of Mr [redacted] dissatisfaction as expressed in his complaint to your officeThe dealership will continue to try to contact Mr [redacted] and endeavor to address his concerns, and hope to move forward amicably in our relationship with him Thank You, Oleg K [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've been trying to get in contact with themLast time I talked to them, the shop already took in the engine to have repairedMy friend was trying to call Jim at north coast before doing any other repairs but he had to ok the repairs and its costing around $1,I just want to return the car and be done with them Final Business Response / [redacted] (4000, 15, 2015/08/27) */ Mr***, we have tried to reach out to you on several occasionsWe would be happy to repair this vehicle for youPlease contact Jim B [redacted] in the service department, and we will get the issues handledAlso, if you would like to reach me directly, please e-mail at [redacted] and I can assist you in facilitating the repair if you are having any issues contacting MrB***Thank you

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Address: 333 Broadway Ave, Bedford, Ohio, United States, 44146-2602

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