North Coast Auto Mall

Final Consumer Response /* (2000, 6, 2016/05/26) */
The client has agreed to provide me a second key the vehicle free of charge so the issue has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meEverything has been taken care of finally as of 08/04/

Initial Business Response /* (1000, 5, 2015/09/12) */
Contact Name and Title: Oleg K***
Contact Phone: ***
Contact Email: ***
***,
My name is Oleg K***, and I am the owner of North Coast Auto Mall
We will be happy to make these repairs free of
charge to you, but we can not make any adjustments towards the purchase price of the vehicleFor the inconvenience I would like to offer you three free oil changes on the vehicle
I have contacted Jim B***, our service manager and notified him of this agreement
Please feel free to contact him at the ***Thank you for your business and patience

Good afternoon, My name is *** and I am the Customer Service ManagerThis complaint is for our Akron location and not our Bedford location but I have gone ahead and made sure that your refund was processed for you for the correct amount as well as having been backdated to 9/as
requestedPlease allow for 6-weeks to receive your check as that is processing timeThank you for your understanding and patience and I apologize profusely for the inconvenienceAttached is the submitted cancellation form*** ***Customer Service Manager

I am rejecting this response because:
Canceling now is not going to refund the months I will not be refunded for due to the company's negligencethe company has admitted fault and should be responsible for refunding the remaining balance of the warranty that is now no longer refundable due to the extreme delay in time

Good afternoon, My name is *** and I am the Customer Service Manager here at North Coast Auto MallI apologize that you feel like your experience with us has been negativeUnfortunately after you've owned the vehicle for weeks and another shop has worked on it (and didn't fix
the problem that they worked on) we cannot be held liable for your vehicleWhen you purchase a car here, or at any other dealership in the state for that matter, you are afforded the opportunity to have the vehicle inspected or have it taken to a mechanicWhen you purchase a used vehicle from us you sign an As Is statement claiming that you are buying that specific vehicle As Is, that you accept any and all current and future issues with the vehicle and that you had ample opportunity to have the vehicle inspected to your satisfactionI would be more than happy to speak with you about helping in one way or another and if you would like you can give me a call and we can figure out how togetherHowever I cannot do as you ask and reimburse you all of your moniesThank you and I hope you have a wonderful day. *** ***Customer Service Manager

Thanks to Rod for finding my new ride. Very informative and patient staff. Fair price and reliable vehicles

I purchased a car from North coast Auto on Broadway when I took the 30 day temporary tag off behind the tag the license plates bracket was broken I talked to the sales agent about it and he didn't want to replace the license plate bracket he told me to put the license plate onto the bumper of the car without the bracket the problem with that is I purchased the car with that bracket on it so he should replace it since it was hiding behind the 30-day tag and buying the car that way the broken license plates bracket is a trick to purchase it

Bought a 2015 Nissan Rouge from here, car seemed fine when we test drove and they ensured us that the car went through a expansive check and everything worked fantastically. A few days later after purchase when it was very hot we noticed the AC wasn’t working right. Since it was a recent purchase they fixed the AC and we were happy. Now a few months later it is cold and now the heater is barely warm and my wife is driving in the cold freezing. It seems that the car was never properly inspected and was falsely advertised to us.

I purchased a vehicle from north coast auto in may 2017. I went here because I was rebuilding my credit. They were very unprofessional and other salesman were using a lot of profanity in the establishment. I was shown a vehicle and when I asked to test drive another then the salesman got angry and made the comment " I already got this one lowered in price for you". Made me uneasy. Well not following my first instincts, I purchased a 2012 mazda 6. There was damage to the hood in which I was told that I could bring back and they would repair, but when I did bring it back they said they could not and I shouldn't have been promised that. Clearly I lost that battle because it was never fixed. So when I purchased the vehicle I also purchased a GAP warranty. Well unfortunately I was in an not at fault accident and the insurance company deemed the vehicle as totaled. I called the number at the bottom of the gap warranty contract and it sent me right to north coast auto. They then sent me to a representative named ***. Who never returned my many calls. When I finally got a hold of her (because I spoke to a manager) she spoke to me and gave me the number to the gap company. I called them, filed the claim only for them in return to say that they are not the company that the gap was issued with and they can't help me. So I called north coast again. And they replied with once again giving me the number to carco ( the gap company they claim that the warranty is with) I let them know that this company says it is not the company that the *** group used. So I called *** group. They claim they dont handle gap claims and that I need to contact north coast auto. Which I have many many many times over. Basically no one seems to have an answer. I am getting the complete run around. No one wants to help. They respond as if they are bothered by my calling to which is a very serious matter because gap insurance is purchased to help a person, not what is being done here. It seems like they dont care what happens and dont care about this serious situation at all. Everyone is basically passing blame from one department to another. It is frustrating and I am told by multiple individuals that I should contact a lawyer because this is a matter that should be very easily taken care of.

I purchased a 2017 Subaru Outback after reviewing a car fax report that stated the car had been in a minor accident resulting in cosmetic damage only and that there was NOT an airbag deployed. I was told that the cosmetic work had been done by a Subaru dealer and the hood of the car, which is what was damaged based on this report, was indeed a manufacturer replacement. I was told, and have documentation, that the vehicle is still under manufacturer’s warranty as it was just over 3,000 miles at purchase time in November of 2017. Upon drivig the vehicle over a few months some issues arose and I took the vehicle to a Subaru dealership to have inspected. It was determined that the vehicle had been in a “major” collision resulting in driver airbag deployment and damage to the mounting shaft and engine mount. I was also informed that the airbag had been replaced with a non-manufacturer airbag and that it was bad and had rusted, and therefore was defective. None of this additional collision history was disclosed during purchasing this vehicle. Since it was in a collision, none of the repairs are covered under warranty. I attempted multiple times to speak to a supervisor at this dealer and no one will connect me to a supervisor, I have only been sent to voicemail, with no return calls.

Complaint Details
On June 1st I had correspondence with Pam (Phone number ***. Pam assured me that the 3 vehicles I was interested in were available and immediately put me in touch with Corey. I live in Michigan, this business is in Ohio, but I happened to be in Ohio this particular weekend for a volleyball tournament. So I clarified with Pam that the vehicles were still available before I planned to come up on June 2nd. She assured me they were. On June 2nd I was unable to come up, so I explained that I would try to drive down from Michigan the next weekend. On June 9th, I called Pam to let her know that I would be driving down and she did not inform me that any of the vehicles were no longer available. My husband, myself and my daughter drove 3.5 - 4 hours down to Bedford only to find out that 1 of the 3 cars were available for purchase. Amer Smith was the sales person assigned to us. He claimed that one of the cars was in service and that the other had been sold that morning. However, the one he claimed was sold was the one I had been most interested in and I had found it sitting in their back lot. He then retracted his story and said that it needed to be serviced and I would not be able to test drive it. I spent over 7 hours driving to purchase a car in good faith and this company took advantage of my time and cost me money in the process just to get me in the door. I DO NOT recommend buying a car from a business that treats people this way.

Hello,
My name is [redacted], and I am one of the owners of North Coast Auto Mall. We will be glad to process any refund regarding a down payment, but all proper paper work associated with a mutual rescission must be signed. This is part of our company policy and process. If the paperwork is...

not signed and we can not attain financing for you, the down payment money can not be refunded.
If you have any further questions regarding the matter please feel free to e-mail me at [redacted] or call me at [redacted].
[redacted]

Good afternoon,   My name is [redacted] and I am the Customer Service Manager here at North Coast. It is my understanding that this situation has been thoroughly dealt with with the customer already and the customer is satisfied. Thank you and I hope you have a wonderful...

day.  [redacted]Customer Service Manager

Sir no one would have "given" you a warranty. A warranty was offered and you were either not able to finance it due to the loan being overextended and the bank not offering you enough money for a warranty OR you declined it for whatever the reason. We are under no legal obligation to offer a warranty  however we do because as a business we make money when a warranty gets sold, therefore it is policy to always offer.

Purchased 2011 Chevy Equinox from dealership with their stating car was recently serviced, all functions were working and there was no damage. After having car for one month I took in for an oil change only to discover car had practically no oil whatsoever and the little oil it did have was filthy and black. Car was on empty gasoline as well and a large dent was discovered on the passenger rear side that was not present when I initially test drove it. Most importantly, the air conditioner does not work whatsoever, despite them saying all functions were in working order.

I spoke to the customer personally and both cancellations have been processed and back dated to February. We have apologized for any confusion and are glad that this was able to  be resolved.

Brian, I am sorry for any miscommunication or inconvenience that happened during this transaction. I reached out to our management staff and was told that it was shipped to you on August 4th and that you have received it. Please let me know if this is accurate? If so, I am assuming hat this matter...

is resolved. I have also reached out to the sales manager and sales representative that helped you out during the purchase to make sure that we address our communication practices and prevent this from happening in the future.Thank you for your patience, I hope that everything is going well with the vehicle. Feel free to contact me directly with any concerns.Best Regards,Oleg K[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.8px Helvetica; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.8px Helvetica; -webkit-text-stroke: #000000; min-height: 16.0px} span.s1 {font-kerning: none} Good afternoon Miss [redacted],      My name is...

Oleg K[redacted] and I am the owner of North Coast Auto Mall. First I would like to apologize to you for your experience with us. I have reviewed your case and would like to help in anyway possible. I have spoken to Matthew, our Customer Service Manager and he has informed me that he has been in constant communication with you. I have instructed Matthew to stay in contact with you with any updates that we might have while we help in resolving this issue. We recommend that you file an online dispute with TransUnion as is their process and that once contacted by them, we will recommend that they remove said mark from your credit report. This is their dispute process as stated on the TransUnion website and we have no problem in helping you with it. Thank you for your patience and understanding and I hope you have a wonderful day.

Good afternoon,  My name is [redacted] and I am the Customer Service Manager for NCAM. I apologize for your experience with us but it sounds like you A: Purchased a vehicle knowing that it had not been inspected and still chose not to inspect it on your own. B: knowingly and happily signed...

the loan documents via your bank for the vehicle. We do not control interest rate or how much the bank will loan you or not loan you. C: The vehicle is 5 years old, it stands to reason based on driving conditions, previous owners etc that the vehicle might need a new transmission. You’ve also been the owner of the vehicle for quite awhile.  All of these are things that North Coast cannot be held liable for unfortunately. I apologize for your experience and if you would like I can help trade you out of your vehicle and get into a new one dependent upon your credit etc. Thank you and I hope you have a nice day.