North Coast Auto Mall

I am rejecting this response because: Every time I was scheduled to pick my car up, the date changed The date was changed times for reasons such as, "someone lost the parts, can't find it", someone is out of town, we are waiting for a response from owner, just excuse after excuse that was not legitimate at all Not understanding that every time a date was changed, I had to spend money on Uber rides, rental cars, and took time off work thinking it was the day I was going to get my car If the damages were that severe, why wasn't the car totaled out? Which even your own service center didn't understand why it wasn't being totaled out I was given the response that because the company didn't have enough "equity" from the car, the owner decided to make the repairs.Managers were deciding rather to total it out or repair while the car sat for a week with no repairs being made.I received my car back however, cruise control doesn't work anymore, the repairs where not satisfying to the point I have to bring it in again which I have already spoke to service about.The customer service agent at LGM Financial was rude and no help and told it was my fault why it was taking so long The situation is not just about the car, it was the negligence, miscommunication, not keeping me up to date, and showing no sense of care or concern that I was without my car for over days which has costs me over $1000I have contacted an attorney who is currently investigating the situation as wellThe Service Center had my car for over days

I am rejecting this response because: Since, I don't have [redacted] as my responder, ***,it sounds as if your angry for being put on the spot and exsposed, with the Revdex.comLike I said, " The car I did test drive on May 11, I was told I couldn't get." There was no transperency from your team for inspection, the Focus was waiting for me when the other customer came in to trade it at the end of the nightFord has done every oil change and all work including one of the bad parts that is an issue up to the model,It just gets the same symptoms months laterAgain I needed a car and NCAM did supply one but not without the highest cost they could think ofIve been other places and these oer places agrees that Santander is gouging with NCAM's full help to do soI see yiu asked me why I signed, if I knew of your shady practices then I would not have been a customer at allIt was the end of the day and I was last in the building, overwhelmed with no ride Homei needed a carYour team made sure I paid almos triple its worth for,Yes I signed but your team also eanted to reep great benefits,swapping me out a car your existing customer came in withThat's all Im saying so NCAM cant be MAD ..I should be Please if you don't mind Supply me with my original bill for this SALEThats all Im asking for

I bought this car last October and I had problems ever since. This car was sold to me as a lemon. I was giving this car with no door key so I had to keep my car unlock for this first month. Then my transmission bad and due to the warranty they replaced it with a used one. I purchased a battery and a alternator out of pocket. The next month my engine stopped working on me while driving on the highway and I almost crashed. I was told that my engine has a hole under it. my warranty covers transmission the and engine . North coast auto mall has had my car in the service chop for almost 4 week now. Due to this I had to withdraw my child from daycare because I have no transportation. I am a rasing two toddlers not having a loaner car and its goin on 4 week is outrageous and extremely unfair to costumes. I financed through lmg auto finance and I will have to pay a car note that I'm not driving . I lm paying for my transportation to and back from work plus a 198 care note I pay every two weeks.I spoken to the manager *** and he was no help. this car dealership sales lemon cars

I went to Northcoast Auto Mall Bedford and/or 1st Gear to trade in a car (Audi A4) and purchased another one on May 30, 2019. I was asked to call my current lender at the time and get a 10 day payoff. I was successful at finding a vehicle. To date... my old vehicle has not been paid off. I initially called around the 17th of June, because the payoff was only good for 10 days to question regarding the payoff. They informed me that they must receive the money for the car that I had purchase before they can pay the other one off. I have since called 4 times. Finally today, they informed me to just make the payment on the old car.. well, I informed them that my new car has a payment coming up for the month of July, so how can you ask me to pay for firstly, a car that I am no longer in possession of then, what if I don't have the funds to pay 2 car notes and if either one is not paid it will potentially effect my credit late and/or 1X30 on my credit report. They informed me that it was nothing that they can do. Apparently, this is the norm for this organization.

My Sales Specialist was Moe B. Wow what an amazing human. Worked fast and broke down every piece of information to me. From APR to the technology in my new 2018 Chevy Cruze. Thank you Big Moe and the North Coast Auto Mall team!

This place is a scam don't come here stay away. The people here don't care they will say anything to get you there. they say no credit or bad credit or no money down they can get you something this is a lie they tell people.To get you there to add more damage to your credit score by running through all of these banks & then come to you & say we need a cosigner or money down in order to help you & your like this is not what you told me to get me here. I make $3400 a month & already had a loan through a bank they use called lgm & I'm in very good standing with them. they told me to come down & I can trade it in & use the same auto loan place that I have been using for the past year. the guy sits there a tries to go through all of these other banks when I told him not to only use lgm & of course he does it anyways & comes back & says I need a $1000 down. & I told him when we started I don't have money to put down & he said that's no problem I'm not worried about that. so I ask him what I can get if I were to put 1000 down & he's like well I have you approved for a 2016 vw passat & I'm like that's not what I wanted who told you to do that & in my mind I'm like I thought the whole Idea of me being in this starter program was to show that I can consistently make my payments on time & build my credit. & they get me there by saying yeah come in & trade that car in & get a car that you want. & I said on the phone before I went down there well I don't have money or a cosigner or good credit yet because it's still being built. & they say yeah no problem we can just use that car as your down payment. so now all I'm left with is 5 inquiries on my credit report & wasted time & gas.

My experience with this car dealership was amazing! Best place to buy a great car for a great price. Nick B and his sales team delivered excellent customer service and found me the perfect car. He got me out of a beat up old ford focus and into a brand new beautiful buick verano with every feature you could want and beautiful leather interior, with low monthly payments. I was in and out with my new car in less than two hours. Everyone at North Coast Auto Mall helped make my experience wonderful. I will be recommending all of my family and friends who need a new car to come see you guys! Thank you for everything!

Great experience!!! Bought myself and my girlfriend a vehicle over past 3 years and both vehicles were at great prices and still running strong. Good place to find what you like, lots of inventory.

I purchased a 2014 Lexus in October of 2017. I just recently went to trade it in and found out that the car was in a significant accident which resulted in “structural damage”. This was never disclosed to me when I purchased the vehicle. Had it been, my husband and I would have never purchased it. To get out of this vehicle and into a safe vehicle we traded it in and took a very large financial loss

(Complaint taken over the phone by Revdex.com staff, *** on 04/03/19.)

In August 2018, Consumer purchased a 2015 *** Trax for $15,635 and only recently experienced mechanical issues - clicking noises. The vehicle was dropped off this past Wednesday for repairs and picked up on a later date when Company said the repairs had been completed. After paying $311 for the repairs the same problem was noticed as she drove away. Returning to Company she was asked to leave the vehicle but was told no loaner was available.

I was looking at a vehicle at North Coast Auto. I got in touch with a sales representative in order to get pre-approved for a loan. This sales representative did a hard pull on my credit score FIVE times in a row. After this the representative proceeded to tell me that the car I wanted suddenly had title issues but miraculously a similar and more expensive car was available for me to purchase. I reiterated that he had no approval to run my credit more than once and that I was not interested in any other vehicle and he hung up on me. I contacted customer service who informed me the car I was looking at in fact had no issues and that it was still available. The customer service put me in touch with another sales rep. Once on the phone with this person the only clarification I told him I needed was that the car I wanted was still available and that it has no title issues as I live two and a half hours from this business. He informed me that everything checked out and that I could head there anytime. Come Monday (Mar 18) I contacted this same sales representative stating that I was on my way and would be there in two and a half hours. I also requested that the car be available to test drive right when I got there as I wouldn't be filling out any additional paperwork until I was sure the vehicle was actually there and in sound condition. He told me it was ready and waiting and that he would see me when I got there. Within the first five minutes of meeting this representative I was informed the car was in the garage bc it had a scratch on it they were going to repair. I expressed that the scratch can be discussed later and that I would like to just drive the car first. He said he would check on it. When he came back from the garage he said "it's going to be about a two hour wait. I'm having them put new brakes and tires on it for your trouble" I said that would be fine but I would rather drive the vehicle before it's taken apart. He said he would check again. Disappeared and his assistant returned to tell me that now they were putting new struts on the vehicle and I'd have to wait an additional two hours (after having been there for an hour and a half already). I asked how a vehicle with only 50k miles could possibly need this much work and asked him to clarify that we were all talking about the same vehicle. He disappeared and they both came back to tell me the vehicle in the garage was a completely different vehicle. In frustration I requested that the vehicle I was speaking of be pulled around for me to test drive or that I would walk away. They proceeded to tell me again after they had already told me it was cleared that it was having title issues and that is is not available for purchase. I had run a Carfax on this vehicle and no such issues were reported. I asked them why they were advertising a vehicle for purchase that is unavailable to which they had no answer. In a last attempt at figuring out the situation I asked "once this title clears is there a way you can hold it or contact me right away so I can purchase it?" At which point they lost my business by replying "Oh we don't reserve vehicles for people" after I had been given the run-around over the course of three days and wasted an entire day being on the road 5 hours and sitting there for nearly two. I'm honestly just appalled at the lack of professionalism and maturity in this business and find it hard to believe anything other than one of the employees wanting to purchase this vehicle for themselves. Also telling people the title is having issues and then immediately offering a more expensive vehicle without any compromise or remorse is extremely bad taste and frankly terrible business when the customer has made more than enough concessions to make a purchase happen with the company.

Initial Business Response /* (1000, 5, 2016/04/07) */
My name is Oleg K***, one of the owners of North Coast Auto MallI have reviewed your complaint and have attached the service contract agreement for your review
Please review page four of the attachment, which outlines the terms of
cancellationThe company to whom the vehicle was traded in advised you that the agreement was cancelable due to the trade-in, and that information is falseThat company was not in a position to advise you on whether or not the service contract was cancellable
Regarding the GAP contract, we do owe a refund of $359.62, which will be issued promptly
I am sorry for any inconvenience and I hope that this information is helpful
Initial Consumer Rebuttal /* (3000, 7, 2016/04/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I called north coast auto mall the first time I spoked with Derick D*** in the financial departmentHe confirmed that I would be getting a refund for both gap and service contractsThe services were never cancelledWhen I traded in the chevy aveo which had a remaining balance of 9015.75, which included the service and gap feesI even sent in my proof of paid off and proof of odometer reading which read 106,xxx, when I got the car it was 101,xxxThank you
Final Business Response /* (4000, 12, 2016/04/28) */
As mentioned before, per the agreement on the service contract, there is no refund that will be issued
You will be reimbursed for the prorated amount of the GAP contract
This is not something that our finance company or dealership can controlYou were mislead by the dealership to whom you traded the vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

MrHardy,My name is Oleg K*** and I am one of the owners of North Coast Auto MallI am very sorry to hear about any inconvenience that we may have caused youI did go over this matter with Ameer and all other parties involved and it appears that there may have been some communication
issuesUnfortunately, we weren't able to procure financing for you and we have a "first come first serve" policySince you weren't able to complete the transaction when you originally visited our location, we had to sell it to the next customer. Again, I am sorry for an inconvenience that this may have caused youIf you are able to get approved for financing on your own, please let us know, and we will be glad to help facilitate your next purchaseOur inventory update dailysCheck out site for similar vehiclesThank you for your patience and understanding. Oleg K***

My name is Oleg K*** and I am one of the owners of North Coast Auto Mall. We are extremely sorry for this inconvenienceThis was a mistake on our endThe cancellation was processed todayPlease e-mail me or call me if you have any issues.Leo is the new General Manager of the store and
he can assist you there on site if you have any questions regarding this matterHis e-mail is ***. My e-mail is *** and my cell is ***.We did not mean for this to happen and we apologize! Thank you for your business

Please stop by the dealership and meet with Gary or Leo so that we can work out an amicable resolutionWe will complete the proper refund that you are entitled toThank you for your patience

Revdex.com:Received at Revdex.com from consumer via email:
Hey I would like to remove a complaint that I made

Sir, if you're making the claim that Fords are known for having failed transmissions why did you purchase the vehicle in the first place? Why did you purchase the vehicle knowing that it hadn't been inspected (because we were very transparent in informing you so)? Why did you not have the vehicle inspected by a third party mechanic? Sir if you were unhappy with whatever fees were charged to you by the dealership why did you sign on the dotted line and purchase the vehicle after the Finance Manager went through a breakdown with you of what was being charged? Sir if you were unhappy with the finance charges and interest that the bank was charging you, why did you decide to purchase the vehicle and accept all loan conditions that the bank set forward to you prior to you signing on the dotted line? Sir you purchased a vehicle, you knowingly understood any and all fees charged because you signed the contracts stating that you very much clearly understoodYou purchased a vehicle with no prior inspection and admit that we informed you as muchYou also signed an AS IS waiver stating that you understand that the vehicle you were purchasing was AS IS and that you were responsible for any future mishaps. I do not see how when facing the facts, the dealership can be held accountable for your actions years after the factOnce again, I apologize for your experience and if you would like I can help trade you out of your vehicle and get into a new one dependent upon your credit etcThank you and I hope you have a nice day

Good afternoon, My name is Matthew and I am the Customer Service Manager here at North Coast AutoUnfortunately for the client we have a clear carfax as well as a PA form stating that the customer has signed and acknowledged that the vehicle was previously in an accidentThe
carfax was signed at the bottom and the PA form initialed in different places and signed at the bottomWe always ensure that our customers know all vehicle history and have whatever info on the vehicle that we have ourselvesAttached are both the carfax and PA formAfter speaking with various service managers it has been concluded that the fact that the customer did not change his oil in 9,miles was more than enough to cause sludge which would have nothing to do with the previous accidentsRecommended oil changes should happen around 3,to 5,miles for this customers carWe are unable to fix a problem that we did not causeThank you and I hope you have a nice day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12292518, and find that this resolution is satisfactory to me.My chief concern has been addressed; the vehicle I sold to NCAM was paid offHowever, NCAM's condescending reply demonstrates why filing a complaint was necessaryBanks don't understand anything but receiving payment! To suggest that it's customary to remit payment after or days is laughableNCAM'S poor business practices are the exception, not the ruleHad I not complained, I'd have a negative remark on my credit reportThis is unacceptable and NCAM should inact policies that preserve the creditworthiness of their clients. Thank you