North County Buick Cadillac GMC

Warranty refund was mailed to cal coast cu Customer should see balance reduction of $within the next to business days [redacted] , Finance Director

We have called Mrs [redacted] and apologized for what happened on this service visitWe are refunding her $as requested on her credit card.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The total amount should be $The add'l $plus tax is for the security system that was never installed by the extended warranty contract I am willing to accept the amount $2595, if a check for the remaining amount is mailed to me immediately Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I PLANNED TO ACCEPT THE OFFER AS SOON AS THE CHECK WAS POSTED TO MY ACCOUNT AS [redacted] ***.UNFORTUNATELY THAT HAS NOT HAPPENED, THERE IS NO INDICATION THAT THE CHECK WAS DELIVEREDI HAVE NEVER KNOWN FEDEX TO NOT DELIVER A LETTER OR A PACKAGESO THERE MUST BE ANOTHER EXPLANATION.I KNOW THAT ANYTHING SENT BY FEDEX CAN BE TRACKEDI WOULD SUGGEST THAT MR [redacted] SHOULD LOOK INTO THATI WILL ACCEPT THIS RESOLUTION AS SOON AS THE CHECK IS POSTED

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The total amount should be $The add'l $plus tax is for the security system that was never installed by the extended warranty contract I am willing to accept the amount $2595, if a check for the remaining amount is mailed to me immediately Regards, [redacted]

We issued a refund to this customer by credit card on 10/31/

This customer was going to another store in our group closer to her home to have it checked if it had not been activated we were going to make any adjustments at that timeThe service manager told me that all was well with her I will leave her a message if I can’t get in touch with her I will let you know as soon as I have some feedback ***

The check will be going out tomorrow via FedEx to [redacted] in the amount of $3, [redacted] Finance Director

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I PLANNED TO ACCEPT THE OFFER AS SOON AS THE CHECK WAS POSTED TO MY ACCOUNT AS [redacted] ***UNFORTUNATELY THAT HAS NOT HAPPENED, THERE IS NO INDICATION THAT THE CHECK WAS DELIVEREDI HAVE NEVER KNOWN FEDEX TO NOT DELIVER A LETTER OR A PACKAGESO THERE MUST BE ANOTHER EXPLANATIONI KNOW THAT ANYTHING SENT BY FEDEX CAN BE TRACKEDI WOULD SUGGEST THAT MR [redacted] SHOULD LOOK INTO THATI WILL ACCEPT THIS RESOLUTION AS SOON AS THE CHECK IS POSTED

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Message Rejection I rspectfully wish to reject the business' aforementioned response due to the fact in the past seven days I promptly provided the company with the records and information that they requested, and I have not been offered an adequate settlement of my complaintI have been very patient with this complaint but yet again the lines of communication have broken down while waiting for them to offer a satisfactory solution to me as a consumer [redacted] ###-###-####

First of all we will refund the $to the customerThe customer brought this vehicle in after it had been seen at *** *** who recommended the repairs, We took the vehicle in and diagonsed the vehicle- we agreed that the work needed to be done and the advisor was waiting for
authorization from the customer to do the workThe customer sent her mechanic to pick up the car , the car was apart waitng for authorization to complete the work, we were not informed that her mechanic was picking it up and she was not authorizing the work to be doneWe apologize for the vehicle being returned "as is", and for the lack of comunication

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does,
will consider this complaint resolved
Regards,
*** ***

The General Manager has spoken with this customer and has sent him some free maintenance cooupons for the lack of communication regarding his request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate that they will refund my $However, I do not appreciate being called a liarI spoke with *** on Thursday of that week, he gave me their recommendations and I told him I would NOT have the work done at this time due to the costI gave him my credit card number for the $charge and told him that *** from *** *** would pick the car upI asked *** when the car would be ready and he told me it was ready now*** did not pick the car up until the next morning (Friday) so they had ample time to put the car back together since *** said it was ready to be picked up on Thursday
Even if I had picked up the car without advance notice, the mechanics or service personnel should have seen the parts laying on the front passenger seat when they got in to move the car and especially heard the very loud noise it was making and should have immediately said the car was not ready for pickup instead of laughing about it
All of this is in addition to the fact that I have left messages for different people and no one has responded until I sent this complaint to the Revdex.com
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.North County GMC had offered a few weeks ago to reimburse my payment and credit my credit card To date I have received nothingIn fact, as of today, *** *** has not received a credit from the dealer Please re-open the case and please follow up with the dealer regarding my payment.
Regards,
*** ***

Warranty refund was
mailed to cal coast cu. Customer should see balance reduction of $within the next to business days.
*** ***,
Finance Director