North County Buick Cadillac GMC

Review: For well over a month I have called [redacted], GM, in excess of five times and left a voicemail to simply confirm that he received a letter from my organization. After not receiving any response, I sent a letter dated August 2, 2014 stating my dissatisfaction with the lack of response and respect for a customer who purchased two vehicles from his company in the last few months. Still no response. Additionally, I contacted Buick and General Motors Customer Service divisions to report this lack of concern only to learn that he outright lied about returning my calls.I strongly believe that the public should be aware of this company's total disregard for the common courtesy and lack of respect for anyone requesting a simply return phone call or response to a letter addressing that lack of care.Desired Settlement: I would like a meeting with Mr. [redacted] so he could explain, face to face, why he has completely ignored the simplest of requests for a return phone call to a point where a letter was sent (relating to the same matter) which was ignored as well.

Business

Response:

The General Manager has spoken with this customer and has sent him some free maintenance cooupons for the lack of communication regarding his request.

Review: When my car was in for an oil change service--I was charged for a "E-Oil Membership Program" that provides 3 oil changes for a special price. The dealer said that's what I had before--but actually, I was given when North County Buick GMC Cadillac wanted to get my business after my Cadillac dealer ([redacted]) was closed. The next day, I asked that I be charged only for the one oil-change received on March 25th---because I only get an oil change once a year, and may be leaving the area soon.

The rep agreed but said he did not know how to do a credit and would get back to me. He later said (via email) he would give me the credit the next time I was in at the dealership. I called and emailed saying that it was inconvenient for me to come in and couldn't he just credit my credit-card if I gave him the card number over the phone. I didn't hear back and have made numerous attempts to contact the dealership with emails and phone calls--but they have not been returned.

I recently (Oct 23, 2014) asked to speak to the Service Dept. Manager and was transferred to voicemail--but no indication that this was the Service Mgr or even in the service department. I left a message, but no return call has been received.

I calculate that the refund for what I was charged for the "E-Oil Membership Program" vs. a charge for a single oil change is: $77.18. I now request this be sent to me by check.Desired Settlement: A refund for what I was charged for the "E-Oil Membership Program" vs. a charge for a single oil change. I calculate this to be: $77.18. I now request this be sent to me by check.

Business

Response:

We issued a refund to this customer by credit card on 10/31/2014

Review: When we purchased our 2013 Yukon XL in August, we were told that the used vehicle had undergone a multi-point inspection to provide it as a used vehicle on the dealer's lot. We began noticing that the front end of the vehicle would vibrate, or shimmy, when the brakes were applied on a long road trip. We took it into the dealer for service, and were told that the rotors were warped and one of the brake pads was cracked. The dealership gave us a quote to complete the work, and stated that it was not covered under factory warranty. We were told by the service advisor that it probably happened during the time that we owned it, and not before. I pointed out that we have driven the vehicle for around 5,000 miles, and that I thought that the damage could have happened in the 30,000 miles prior to when we purchased the vehicle. I asked if the dealership would repair the brakes and rotors as it was more likely that the rotors were warped prior to our ownership. I asked [redacted] to take our request to management, and when he called me back, he stated that they would not repair the brakes free of charge.Desired Settlement: I would like the dealership to replace the brake pads and rotors free of charge.

Consumer

Response:

This complaint has been resolved.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: the dealership was quick to sell me an extended warranty of the 2nd vehicle that I purchased from them. At the time of sale, they never disclosed that the refund would take 6 weeks to one year to get it back after it was cancelled. After 5 weeks, I started to follow up with [redacted] in their finance department to verify that he did in face submit the forms that I had signed when I traded my vehicle in for another car at a different dealership. He promised that he would look into it and send an e-mail to the appropriate department, and then call me back with an update. He never returned my call. Between September 9th through Sept 17th, I made a total of eleven calls. Only 1 was returned by a gentleman by the name of [redacted], who was filling in at that dealerships finance department. He informed me that the original forms that I signed for the refund were never submitted. I went back to the dealership and resigned those form with [redacted] and he said he'd fax them over to the company. I asked [redacted] if the dealership could just issue me a check for the refund and he stated that it was not the dealerships policy to do that. After I returned home, I called the warranty company and asked if they could do that, and I was told that they would do that, but would need the dealer to call them first. I then attempted to make several calls back to either [redacted] or [redacted] After leaving several messages , I called the [redacted] and explained the situation and also informed him that I was going on vacation and playing in a Poker tournament on the 12th of September. He said he would look into it right away and get back to me. After not hearing from him, I called the dealership back looking for [redacted] and was informed that he left for the day. After I returned for vacation, I was finally able to get a hold of [redacted] I again asked for the status of my refund, and then told him that I would file a complaint with the Revdex.com and his VP along with [redacted] concerning their total lack ofDesired Settlement: (con't from above) concern and professionalism. He then said that I should not file any complaints as he promised to guarantee that me check would be available by the 17th of Sept. I waited until Friday and made one more attempt to call Alex, and he apparently told the receptionist not to put my calls through.

As you can see, I have made numerous attempts to resolve this issue on my own without success. So I am asking you for assistance. Besides my cash refund. I would like a letter of apology from each of the people involved. And, I want to see a written change in the way they sell their extended warranty's to include a signed disclosure informing consumers that any refund could take up to a year to receive. If they refuse to modify their sales practices, I will recontact my attn'y and push to create legislation in the State of California will will include any and all legal fee's.

Thank You

Business

Response:

The customer has received his refund. He picked it up from the dealership.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

It's amazing that after I was told that the dealer could not issue a check to me that they issued the check the same day that they received a copy of my complaint with the Revdex.com. Though I received the money, I still haven't received a call nor letters of apology and a change to their disclosure to clients following their promoting the extended warranty's

I would like to thank the Revdex.com for your assistance and I will seek other avenue's to pursue the change in disclosures at the time of sale.

Thank You again,

[redacted].

Review: I drive for living all across the US and having a reliable vehicle is a necessity for my safety & comfort. I have always taken my vehicle to dealerships for any routine maintenance (even simple things as changing engine oil) and repairs. I have followed their recommendations since I never wanted to jeopardize my safety or the safety of my passengers.About a year ago, the A/C in my vehicle became intermittent. I took it in and they said its electronic sensor board is not functioning properly. They changed it for about $200 but two hour into my trip, it stopped working. I brought the car back to them and this time they said the clutch in A/C compressor has gone bad. I paid about $1,200 for a new compressor to be installed per their recommendation. When I looked under its hood that day, I wasnt able to locate the new compressor but thinking that it might be somewhere inaccessible, I didnt read too much into it. The A/C worked for about 10 days but then it completely stopped working while I was at the beginning of 5,000+ miles road trip with my family in dead heat of summer. When I brought the vehicle back for the third time, service advisor gave me a very vague explanation over the phone that clutch has gone bad again but they will fix it. When I stopped to pick up the vehicle next day, I saw in their statement that cause of failure was noted as electrical loss due to possible rat chewing on the wires! Not buying that explanation, I asked to speak with their service manager who reluctantly showed up and came up with completely different story (claiming a piece of metal was clogged in a vent). When I looked under the hood of my car this time, sure enough a brand new shiny compressor had appeared miraculously in a plain sight which is making me believe that they had never replaced it in the first place although I was charged for it. Despite leaving multiple voice mails for their general manager to discuss my concerns, he hasnt bothered to call me yet.Desired Settlement: I see this as a fraudulent act. They charged me for replacing an expensive piece of equipment where they clearly had not until now. More than any financial compensation, I would like them to be investigated to ensure this wont happen to anyone else. They were neither apologetic nor offered any compensations (rental car, future discounts, partial refund and etc.) for the inconveniences and danger that they put me and my family in by getting us stuck in driving in heat of desert with no A/C.

Business

Response:

We have contacted the customer and we are refunding the cost of the compressor, for customer satisfaction.