North County Buick Cadillac GMC

We will refund the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I PLANNED TO ACCEPT THE OFFER AS SOON AS THE CHECK WAS POSTED TO MY ACCOUNT AS ** [redacted].
UNFORTUNATELY THAT HAS NOT HAPPENED, THERE IS NO INDICATION THAT THE CHECK WAS DELIVERED. I HAVE NEVER KNOWN FEDEX TO NOT DELIVER A LETTER OR A PACKAGE. SO THERE MUST BE ANOTHER EXPLANATION.
I KNOW THAT ANYTHING SENT BY FEDEX CAN BE TRACKED. I WOULD SUGGEST THAT MR. [redacted] SHOULD LOOK INTO THAT. I WILL ACCEPT THIS RESOLUTION AS SOON AS THE CHECK IS POSTED.

We have sent a check request to our business office  to refund 642.60 for the alarm directly to the customer. They should receive it in a few days.

The check will be going out tomorrow via FedEx to [redacted] in the amount of $3,595.00.
 
[redacted]
 
 
Finance Director

This customer was going to another store in our group closer to her home to have it checked if it had not been activated we were going to make any adjustments at that time. The service manager told me that all was well with her.
I will leave her a message if I can’t get in touch with her.
I...

will let you know as soon as I have some feedback.
[redacted]

Warranty refund was mailed to cal coast cu.  Customer should see balance reduction of $2595 within the next 7 to 10 business days. 
[redacted],
Finance Director

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have contacted the customer and we are refunding the cost of the compressor, for customer satisfaction.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Message Rejection
I rspectfully wish to reject the business' aforementioned response due to the fact in the past seven days I promptly provided the company with the records and information that they requested, and I have not been offered an adequate settlement of my complaint. I have been very patient with this complaint but yet again the lines of communication have broken down while waiting for them to offer a satisfactory solution to me as a consumer.
[redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The total amount should be $3238. The add'l $595 plus tax is for the security system that was never installed by the extended warranty contract.  I am willing to accept the amount $2595, if a check for the remaining amount is mailed to me immediately
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
It's amazing that after I was told that the dealer could not issue a check to me that they issued the check the same day that they received a copy of my complaint with the Revdex.com.  Though I received the money, I still haven't received a call nor letters of apology and a change to their disclosure to clients following their promoting the extended warranty's
I would like to thank the Revdex.com for your assistance and I will seek other avenue's to pursue the change in disclosures at the time of sale.
Thank You again,
[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: Purchased an extended warranty plan with the vehicle purchased...contacted dealership finance dept. in accordance with the cancellation clause of the extended warranty plan in writing on August 24...along with the extended warranty plan a security system was pre-purchased. Never contacted by this dealer, according to contract, I was to be contacted within 5 to 10 days to have the security system installed...the vehicle was purchased on 8/4/15...I still have not heard from them...the finance dept. indicated that the refund would take 4 to 6 weeks to process...I paid $9000 down on the vehicle and financed the balance of approximately $17K...[redacted] in the finance dept. has indicated that the extended warranty plan purchase price would be removed from the principal of the loan amount...I have repeatedly requested the amount of the amount to be applied to the principal and that this matter be resolved immediately...to date these requests have not been responded to or resolved...in fact the dealer is currently ignoring communication attempts.Desired Settlement: Refund in Cash immediately or Apply immediately the amount of the Extended Warranty Plan and the pre-purchased security system to the principal of the loan

Business

Response:

Warranty refund was mailed to cal coast cu. Customer should see balance reduction of $2595 within the next 7 to 10 business days.

[redacted],

Finance Director

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The total amount should be $3238. The add'l $595 plus tax is for the security system that was never installed by the extended warranty contract. I am willing to accept the amount $2595, if a check for the remaining amount is mailed to me immediately

Regards,

Business

Response:

We have sent a check request to our business office to refund 642.60 for the alarm directly to the customer. They should receive it in a few days.

Review: I paid for an extra alarm system for my car about a year ago when I bought my car. Instead of paying the enitire security system up front it was added to the total price of lease adding about $25 a month. The total amount for the system is $600-700 I believe. I have paid for it for a year now. I

was told [redacted] , the salesman, would turn on the alarm system when we went to my car after the initial purachse of the car. 2 WEEKS ago Out of curiosity I called the dealership to ask where the alarm was and the service department said it was a flashing green light underneath the steering wheel. It is not flashing and they said that means it's not turned on. I was furious because [redacted] never turned it on like he said he would. I PAID FOR THIS SERVICE. I called the dealership & they said If I came down theey would turn it on but will not refund me for the months I paid that I did not have the alarm.

This is horrible, its completely ridiculous to charge customers for services that they do not complete and refuse to refund. I paid for a service that was not provided.

Sure the dealership said they would turn it on but in our contract I was agreed to have the extra security for X amount of months and would pay X amount each month for it. They failed to keep up their part of the contract and still expect me to pay for the seri\vice. This is UNETHICAL. A business should not charge for a service that was not exchanged.Desired Settlement: I would like a refund for the months that I payed for the alarm service as well as an apology from [redacted] for the emotional distress this has put me through.

Business

Response:

This customer was going to another store in our group closer to her home to have it checked if it had not been activated we were going to make any adjustments at that time. The service manager told me that all was well with her.

I will leave her a message if I can’t get in touch with her.

I will let you know as soon as I have some feedback.

Review: The card dealership has an advertisement for a car [redacted] for [redacted] I made all the arrangements to purchase the car on line thru email and txt had all the paperwork drawn up drove 2hours to pick it up and they took us to the car and it was an [redacted] lo which is a lesser model. I have pictures and emails detailing what model and all the features. The dealership admitted they made a description mistake that it was an ex that they advertise but they don't have one, the vin numbers match the stock codes match but they didn't have the car I had ser up to purchase, then they told me I could purchase the car I had chosen for almost 8thousand moreDesired Settlement: would like the dealership ship to honor the advertised price and honor the deal they drew up for me

Business

Response:

This was a clerical error on our website. Our General Manager has spoken to the customer and apologized for the inconvienence. We have filled her car with gas and are currently looking for a vehicle to suit her needs.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

please reopen this complaint the owner of the dealership called me said he would find the car they had advertised and call me back, he never did. I emailed him and messaged him on social media and has not responded please let me know what my next step is.

Regards,

Business

Response:

The dealership and the customer were never able to decide on another vehicle. The dealership has apologized for the mistake. That is all we are willing to do.

Review: Have owned our '09 Cadillac CTS since Aug of 2015 .

After the 1st of the "El Nino' rains in Dec we heard water sloshing somewhere under the floor of the passenger side of the car. Also the carpet was damp and when it sat in the sun the side windows would fog up.

I took the car to North County GMC service department and spoke with [redacted].

I mentioned to him I thought the culprit was clogged sunroof drain tubes running down the roof pillar.

This was based upon a little research I did on the Cadillac owners forum.Seems that this is a very common problem with these cars.

A day later, [redacted] called me and said the problem was a broken heater core and a bad water pump.The total cost would be $3030.86 to repair.He was adamant that this was the cause of the leakage. based on that I approved the work. Sometime after Christmas I picked up the car from [redacted] as [redacted] was on vacation.The initial estimate was reduced by $535.96 due to my extended warranty coverage

The next day, my wife told me there was still water sloshing around under the floor board, the floor was still wet and the windows fogged up upon sitting in the sun.

I called [redacted] and he said bring it back as they would look again and get to the bottom of the leak.

I asked to see the the old heater core and he said it had been disposed of. About a week to 10 days later [redacted] called and said the car was complete. He said it was, in fact clogged drain tubes from the sun roof. When I picked up the car, I said to [redacted] "looks like I was right on the real cause of the leak and have paid about $2500 for $250 worth of work."That $250 was a price that [redacted] said it would cost to clean out the drain tubes.When I said that, [redacted] really took issue with my statement and wanted to get into a shouting match with me in the service dept lobby in front of 6-8 customers .

I left and since then I have left multiple messages for [redacted] [service mgr] and [redacted] [ general manager]

I have heard nothing from them.Desired Settlement: I would like the difference between what they charged me $2495 and the true cost to fix this issue $250.

That amounts to $2245 as a refund.

Business

Response:

We have refunded the customer $1506.32 for the heater core and labor. The remainder of his bill was preventive maintenance and warranty which was covered by his extended warranty coverage.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I should not have to pay for services not performed. I signed a work order authorizing the dealership to inspect and repair a defect with my airbag. I signed the credit card receipt approving the payment of $482.20 because I was told that the repairs had been performed and the issue with the airbag had been fixed. A few days later, when it became clear that the proper repair had not been performed and the issue resurfaced, I tried in good faith to work with the dealership. However, the dealership made its position clear when would not return my calls and, when I went to visit them in person, I got “kicked out” of the dealership by a manager who screamed at me in front of all the customers and employees and ordered me to immediately leave the dealership and to never return. I am disputing the charge with the credit card company.Desired Settlement: 1. I want a full refund;

2. I want an apology for kicking me out of the dealership and humiliating me in front of customer and employees.

Business

Response:

We will refund the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

North County GMC had offered a few weeks ago to reimburse my payment and credit my credit card. To date I have received nothing. In fact, as of today, [redacted] has not received a credit from the dealer. Please re-open the case and please follow up with the dealer regarding my payment.

Regards,

Business

Response:

Review: On January 31, 2014 the sales department at North County GMC Cadillac of San Diego, provided me with the car fax report that showed no accidents reported however after the vehicle was purchased an unreported repair order of the vehicles damages that had taken place in October of 2013 was placed unknowingly inside the sales documents. I noticed these document a few days later and immediately contacted the sales team member that assisted me that evening. All knowledge of these document were denied. By this time we were noticing some issues with the vehicle, which I also brought to members attention. To which the response was "why didn't you purchase a extended warranty" I replied that I also have a document that states all equipment in the vehicle was in working order, and if I was privy to the knowledge that this vehicle was involved in an expensive side impact accident totaling over $1100.00 in repairs I would have most likely passed on buying the vehicle foremost, but definitely had the sales team adjust the price, and definitely provide me with an extended warranty do to the vehicle scattered history. I feel this purchase was a guideline BAIT AND SWITCH, and should nullify the sales contract however, due to the fact that my family can not go with out a vehicle for any amount of time. I offered to have the management evaluate my situation make an adjustment to the sales contract of $1000.00 credit or provide the vehicle with an extended warranty free of charge, and have the aforementioned current issues with the vehicle repaired free of charge. After I proposed these terms I was no longer contacted by any member of their staff. These terms are not ideal for a family that needed to purchase a sound vehicle with reliability.Desired Settlement: I would like an adjustment made to the sales contract of $1000.00 credit or provide the vehicle with an extended warranty free of charge, and have the aforementioned current issues with the vehicle repaired free of charge. These terms are not ideal for a family that needed to purchase a sound vehicle with reliability, but I feel is a fair and easier compromise than a refund of the vehicle purchase.

Business

Response:

I spoke to Mr. [redacted] this morning and he is going to email me hte paperwork regarding the repairs. As soon as we recieve the paperwork we will make a decision on further action.

Sincerely,

North County Buick GMC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Message Rejection

I rspectfully wish to reject the business' aforementioned response due to the fact in the past seven days I promptly provided the company with the records and information that they requested, and I have not been offered an adequate settlement of my complaint. I have been very patient with this complaint but yet again the lines of communication have broken down while waiting for them to offer a satisfactory solution to me as a consumer.

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Review: I had my 2010 Saturn Outlook mechanical engine replaced at this dealership with a 100,000 mile warranty. I trusted them to go over all the engine components and make sure the vehicle was in top working order to go 100,000 more miles at least on the new engine. Apparently, when the engine was being installed, they did not check the Fuel Injectors or recommend that they be cleaned considering the reason the old engine failed was from an Oil Burn out. Thus causing the injectors to have dirty oil on them. When I took the vehicle back in because my engine failed after 10,000 miles, I was told that I had to pay for it because the injectors were not broken at the time. I had taken the vehicle in two times for oil changes after the engine had been replaced and at no time did the dealership recommend Fuel Injector cleaning service. The service person told me that they found one Fuel Injector broken and it would cost me $1,200. I had the vehicle towed to a service person I trusted and he found 3 Injectors plus a Sensor that were faulty or not broken.Desired Settlement: I would like a refund of $950 for the cost to have the other repair shop replace the Injectors.

Business

Response:

Per Service Manager: At the time the engine was replaced the fuel injectors showed no indication of failing. There was no check engine light on, and the customer drove another 10,000 miles before failure. We would not replace them when they were not malfunctioning. We have already declined reimbursing the customer for an additional repair at another facility.

Review: On September 15, 2014, I took my 2006 Cadillac DTS in for a diagnostic on a misfire because it would not pass smog. They had my car for 10 days trying to figure out the problem. After I left several messages, the service department advisor, [redacted], returned my call on Sept 25th and quoted $2095.00 for recommended repairs. Since many of these repairs had already been done recently by another mechanic, I declined. They charged me $180.00 for the diagnostic service and said "the car is ready to go anytime." I sent my trusted mechanic in to pick up the car. When the Cadillac staff brought the car up, it was making a horrible racket and my mechanic had [redacted] open the hood. One side of the engine was completely void of spark plugs and wires. Looking inside the vehicle, my mechanic saw and photographed four spark plugs and wires laying on the passenger front seat. My mechanic also took video of the car being driven back into the bay to put the wires and plugs back in properly. The service advisor did note on the bill that the plugs & wires were not in the engine but did not offer any remedy for potential damage to an 8 cylinder vehicle being driven on only 4 cylinders. I have left 2 messages for [redacted], 3 messages for the service department manager, and 1 message for the general manager of the dealership in the past 2 weeks and no one has returned my calls.Desired Settlement: I expect a refund of the $180.00 since they didn't bother putting the car back together once I told them I would not pay $2,095 for repairs that they would not guarantee would solve the misfiring issues.

Business

Response:

First of all we will refund the $180.00 to the customer. The customer brought this vehicle in after it had been seen at [redacted] who recommended the repairs, We took the vehicle in and diagonsed the vehicle- we agreed that the work needed to be done and the advisor was waiting for authorization from the customer to do the work. The customer sent her mechanic to pick up the car , the car was apart waitng for authorization to complete the work, we were not informed that her mechanic was picking it up and she was not authorizing the work to be done. We apologize for the vehicle being returned "as is", and for the lack of comunication.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I appreciate that they will refund my $180.00. However, I do not appreciate being called a liar. I spoke with [redacted] on Thursday of that week, he gave me their recommendations and I told him I would NOT have the work done at this time due to the cost. I gave him my credit card number for the $180.00 charge and told him that [redacted] from [redacted] would pick the car up. I asked [redacted] when the car would be ready and he told me it was ready now. [redacted] did not pick the car up until the next morning (Friday) so they had ample time to put the car back together since [redacted] said it was ready to be picked up on Thursday.

Even if I had picked up the car without advance notice, the mechanics or service personnel should have seen the parts laying on the front passenger seat when they got in to move the car and especially heard the very loud noise it was making and should have immediately said the car was not ready for pickup instead of laughing about it.

All of this is in addition to the fact that I have left 6 messages for 3 different people and no one has responded until I sent this complaint to the Revdex.com.

Regards,