Dear Mr [redacted] ,Thank you for being a subscriber to the San Antonio Express-News I'm sorry to hear that we have not been able to provide you a bill in the amount of $for weeks Our records indicate that you should have received your first paper on 08/21/therefore we will have a bill sent to your yahoo address starting from 08/21/for weeks If you did not receive your first edition on 08/21/please advise so we can adjust the account accordingly Thank you, [redacted]
Dear Mr***I'm sorry that this issue has not been resolved Our district manager will be contacting you regarding the issue Should you not hear from him please email me at [redacted] I will wait for the manager so I can adjust your account to your satisfaction.Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Mr***,I see you were credited for the premium issues totaling $that was part of your $refund I went ahead and processed another refund for $with a total refund of $36.00.Sincerely, [redacted]
Ms***,My apologies for the billing errorI have processed your $refundI will personally follon Thursday when I return to the office.Sincerely, [redacted]
Thank you for being a subscriber to the San Antonio Express-News Your complaint has been forwarded to our district manager [redacted] and our director of distribution [redacted] They will be able to get this corrected for youRespectfully, [redacted]
First, let me say thank you for being a loyal subscriber and apologize for the billing issues you have experienced The promotion offered in October did not have a disclosure regarding active subscribers, therefore we have honored the promotion that you paid for and your account expires 12/04/ Should you experience any billing problems I can be reached at [redacted] .Thank you, [redacted]
Mr [redacted] ,My apologies for the poor delivery issuesI have contacted the district manager to assure this is corrected immediately.Sincerely, [redacted]
Dear Ms [redacted] ,Thank you for being a subscriber to the San Antonio Express-News I apologize that both of you subscriptions were not stopped at the same time as requested The account # [redacted] was stopped back on 11/08/has a small credit balance of $which I've refunded to your credit card on file The account #was recently stopped on 01/03/and I've adjusted based on a 11/08/stop date The credit balance of $has also been refunded to the credit card on file Let me know if I can be of any assistanceThank you, [redacted]
Complaint: [redacted] I am rejecting this response because: The premium increase from $per week to $per week in Aug/Sept was the secondary issue The primary issue is the billing is occurring every weeks or less, rather than every weeks This billing practice is causing the customer to overpay When this happens over a period of months, the overpayment becomes substantial I expect a refund for the overbilling that occurred from Dec to present, not just the increase from $to $per week in Aug/Sept Regards, [redacted]
Thank you for subscribing to the San Antonio Express-News I'm sorry that you have experienced billing problems with your account In reviewing your account we started you on a week group on special that should have expired in January I can reinstate your account or provide the refund as requested Let me know your decisionThank you, [redacted]
Ms [redacted] , My apologies your paper never started after multiple calls were madeAfter reviewing your account I have refunded you for all the charges and removed your credit card from EZ-PayI would like an opportunity to escalate to the field and get your delivery started and offer you a week credit in addition to your refund Thanks, [redacted] Customer Service Escalation & [redacted] Houston Chronicle Media Group & San Antonio Express-News [redacted] Houston, TX o | [redacted]
Mr. [redacted] ,Thank you for being a subscriber to the San Antonio Express-News. In reviewing your account I do show that a representative cancelled your account effective 10/16/16 and it did leave a small balance. Your balance has been cleared and you should no longer receive a... bill. Thank you, [redacted]
Dear Mr [redacted] ,First, let me say thank you for being a loyal subscriber and apologize for the billing issues you have experienced You are correct our billing is processed sooner than days as some companies We use to send out subscriber bills days prior to expiration date and recently change to days prior to expiration date Our automatic system calls subscribers to days after expiration date as a reminder Attached is a summary your bills along with detail of the bills and payments processed.We can set up recurring drafts from a credit card or bank account Please let us know if you would like additional information.Thank you, [redacted]
Ms***,My apologies for the poor delivery service you have been receivingI have escalated this to the field to ensure your paper is delivered as scheduled I've also contacted our call center to ensure when a subscriber like yourself requests to speak with a supervisor they are available to speak with I've also credited your account for the missed papersIf I can be of any assistance I can be reached at [redacted] Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Express News DID NOT stop subscription until our SECOND request For the subscription to stop! We did not know they didn't cancel the subscription until we got the RevDex.com response Regards, [redacted]
First, let me say thank you for being a loyal subscriber and apologize for the service issues you have experiencedWe have a new carrier on your route as of 07/27/although this is not an excuse it may be the reason for the delivery problems you have experienced You pay us to provide a service, I just want you to know the back story I've informed [redacted] , and the district manager [redacted] and one of them will be contacting you I've reviewed your account and applied a credit of $which brings your account paid through 11/08/ [redacted] is our distribution directorIt is ***’s job to make sure issues like this are addressed promptly and resolvedI would like you to report any additional delivery problems directly to ***You can reach [redacted] at [redacted] If you do not see sustained improvement, please let me know.? Thank you, [redacted]
Dear Mr [redacted] ,Thank you for being a subscriber to the San Antonio Express-News I'm sorry to hear that we have not been able to provide you a bill in the amount of $for weeks Our records indicate that you should have received your first paper on 08/21/therefore we will have a bill sent to your yahoo address starting from 08/21/for weeks If you did not receive your first edition on 08/21/please advise so we can adjust the account accordingly Thank you, [redacted]
Dear Mr***I'm sorry that this issue has not been resolved Our district manager will be contacting you regarding the issue Should you not hear from him please email me at [redacted] I will wait for the manager so I can adjust your account to your satisfaction.Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Mr***,I see you were credited for the premium issues totaling $that was part of your $refund I went ahead and processed another refund for $with a total refund of $36.00.Sincerely, [redacted]
Ms***,My apologies for the billing errorI have processed your $refundI will personally follon Thursday when I return to the office.Sincerely, [redacted]
Thank you for being a subscriber to the San Antonio Express-News Your complaint has been forwarded to our district manager [redacted] and our director of distribution [redacted] They will be able to get this corrected for youRespectfully, [redacted]
First, let me say thank you for being a loyal subscriber and apologize for the billing issues you have experienced The promotion offered in October did not have a disclosure regarding active subscribers, therefore we have honored the promotion that you paid for and your account expires 12/04/ Should you experience any billing problems I can be reached at [redacted] .Thank you, [redacted]
Mr [redacted] ,My apologies for the poor delivery issuesI have contacted the district manager to assure this is corrected immediately.Sincerely, [redacted]
Dear Ms [redacted] ,Thank you for being a subscriber to the San Antonio Express-News I apologize that both of you subscriptions were not stopped at the same time as requested The account # [redacted] was stopped back on 11/08/has a small credit balance of $which I've refunded to your credit card on file The account #was recently stopped on 01/03/and I've adjusted based on a 11/08/stop date The credit balance of $has also been refunded to the credit card on file Let me know if I can be of any assistanceThank you, [redacted]
Complaint: [redacted] I am rejecting this response because: The premium increase from $per week to $per week in Aug/Sept was the secondary issue The primary issue is the billing is occurring every weeks or less, rather than every weeks This billing practice is causing the customer to overpay When this happens over a period of months, the overpayment becomes substantial I expect a refund for the overbilling that occurred from Dec to present, not just the increase from $to $per week in Aug/Sept Regards, [redacted]
Thank you for subscribing to the San Antonio Express-News I'm sorry that you have experienced billing problems with your account In reviewing your account we started you on a week group on special that should have expired in January I can reinstate your account or provide the refund as requested Let me know your decisionThank you, [redacted]
Mr***,Your address has been flagged to stop all deliveries.Sincerely, [redacted]
Ms [redacted] , My apologies your paper never started after multiple calls were madeAfter reviewing your account I have refunded you for all the charges and removed your credit card from EZ-PayI would like an opportunity to escalate to the field and get your delivery started and offer you a week credit in addition to your refund Thanks, [redacted] Customer Service Escalation & [redacted] Houston Chronicle Media Group & San Antonio Express-News [redacted] Houston, TX o | [redacted]
Mr. [redacted] ,Thank you for being a subscriber to the San Antonio Express-News. In reviewing your account I do show that a representative cancelled your account effective 10/16/16 and it did leave a small balance. Your balance has been cleared and you should no longer receive a... bill. Thank you, [redacted]
Dear Mr [redacted] ,First, let me say thank you for being a loyal subscriber and apologize for the billing issues you have experienced You are correct our billing is processed sooner than days as some companies We use to send out subscriber bills days prior to expiration date and recently change to days prior to expiration date Our automatic system calls subscribers to days after expiration date as a reminder Attached is a summary your bills along with detail of the bills and payments processed.We can set up recurring drafts from a credit card or bank account Please let us know if you would like additional information.Thank you, [redacted]
Ms***,My apologies for the poor delivery service you have been receivingI have escalated this to the field to ensure your paper is delivered as scheduled I've also contacted our call center to ensure when a subscriber like yourself requests to speak with a supervisor they are available to speak with I've also credited your account for the missed papersIf I can be of any assistance I can be reached at [redacted] Sincerely, [redacted]
Mr***,I have removed your address from our distribution list.Sincerely, [redacted]
Our field manager should be contacting customer regarding complaintThank you [redacted]
Complaint: [redacted] I am rejecting this response because: Express News DID NOT stop subscription until our SECOND request For the subscription to stop! We did not know they didn't cancel the subscription until we got the RevDex.com response Regards, [redacted]
First, let me say thank you for being a loyal subscriber and apologize for the service issues you have experiencedWe have a new carrier on your route as of 07/27/although this is not an excuse it may be the reason for the delivery problems you have experienced You pay us to provide a service, I just want you to know the back story I've informed [redacted] , and the district manager [redacted] and one of them will be contacting you I've reviewed your account and applied a credit of $which brings your account paid through 11/08/ [redacted] is our distribution directorIt is ***’s job to make sure issues like this are addressed promptly and resolvedI would like you to report any additional delivery problems directly to ***You can reach [redacted] at [redacted] If you do not see sustained improvement, please let me know.? Thank you, [redacted]