Ms***,Due to premium issues throughout the year it caused your account to renew sooner than expected I have honored your year subscription with a renewal date of 11/30/ Also opted you out for all upcoming premiums.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I am sorry to have confused you facts: your invoice to me account #: [redacted] dated: 9/purpose: renewalYour invoice shows that I am paid through 10/29/with $balance dueIf I was to renew my subscription, it would cost me $for service through 1/28/i contacted customer service my intent was to inform E-News that I would not renew my subscriptionthe customer service rep cancelled my current subscription immediatelyAlthough, my invoice showed my account paid in full (no delinquency whatsoever) and that my current subscription was valid through 10/29/so, if I had no balance due AND my subscription ran through 10/29, why was it cancelled immediately? Regards, [redacted]
Thank you for subscribing to the San Antonio Express-News Our district manager should have made contact with you on Friday regarding the delivery issue He was going to follow up with his contractor and make sure the problem gets resolved [redacted] provided his phone number should the problem persist.Thank you [redacted]
Ms [redacted] We attempted to reach you this morning to speak with you regarding the account issues you have experienced We do apologize a call was not made to you, we can see that there is a pending refund of $that will process on Friday, 05/11/and will post within 3-days from then on to your credit card on filePlease let us know if there is anything else that we can assist you withRegards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much for your help in getting my problem solved I have been contacted by the manager and am receiving the papers [redacted] ***
Dear [redacted] ,Thank You for being a subscriber to the San Antonio Express-News At this time I'm showing your subscription was stopped on 03/13/ The balance on the account has been cleared as of today All subscriptions continue and auto renewal unless the subscribers calls to cancel subscription I apologize this was not explained clearly at the time you started a new subscription Should you have any additional questions please contact me at [redacted] @express-news.netThank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Provided they actually follow through with their response, Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I emailed them the yellow receipt and for some reason they deleted my accountAfter many emails back and forth they finally refunded me the $It turns out they entered the wrong address for my account therefore I never received the news paper Regards, [redacted]
Dear Mr [redacted] ,Let me say thank you for being a loyal subscriber and apologize for the service issues you have experienced I have reached out to our field staff to look into the delivery issue and to make contact with you today If you do not see sustained improvement, please let me know I can be reached at [redacted] or [redacted] Thank you, [redacted]
A payment to Ms [redacted] was released from our system on 11/05/ This will take to business days for her to receive How can we confirm if she received [redacted] Mananger, Circulation Administration p: [redacted]
First, let me say thank you for being a loyal subscriber and apologize that our customer service did not process your request properly I have refunded your credit card a total of $based on the initial stop date of 07/10/ Hope you have a safe travel and should you need to contact us regarding the refund you can reach me at [email protected] you, [redacted]
Mr [redacted] Let me say thank you for being a subscriber and apologize for the service issues and billing problems you have experienced.news.net At this time your account has been stopped as of 11/28/and a refund of $was processed on 11/27/ Since you did not receive any of the papers I have refunded an additional $for a total of $(24.99+19.99+19.99) that was drafted from your card Should you have any issues I can be contacted at [redacted] Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Mr. [redacted] ,I have refunded your credit card $18.00 due to the premium issue charges. Unfortunately at this time there is not an option to "opt out" for the premium issues. You will have to call the Express-News and ask for credit. When our new system is up and running effective July... subscribers will have the option to opt out. Sincerely, [redacted]
Mr***,My apologies delivery still continues at your residence I spoke to the distributor for your area to ensure it has stopped and flagged as I stated previously Any issues going forward please contact me by email at [redacted] Sincerely, [redacted]
Mr [redacted] ,Let me say thank you for being a loyal subscriber and apologize for the service issues you have experienced The carrier that delivers your paper just started at the end of May This is not an excuse, as you pay us to provide a service I have reached out to our field staff to look into the delivery issue If you do not see sustained improvement, please let me know I can be reached at [redacted] or [redacted] @express-news.net Our customer service is available from 7:to 11:on Sunday should you need assistance As a subscriber to the San Antonio Express-News, your subscription includes All Digital AccessTo view ExpressNews.com and the e-edition, you will need to create a login and password.For each subscription, you may create a second loginSimply revisit this page and repeat the activation steps belowNot a current subscriber?First, we will need to locate your current subscriptionAccount Number - your subscription number (if known) ZIP Code and Phone Number ZIP Code and House Number - your street address number only (no street name) I appreciate your patience and your patronage
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was contacted by customer service yesterday by phone and by a manager by phone this morning and was told of the changes being made which should resolve the delivery issues Prior to the contact by the manager this morning, the paper was delivered at 0618, which prompted us to cancel our subscription Since a new delivery person will be on our route starting tomorrow, we will consider restarting our subscription in to weeks Regards, [redacted]
Ms [redacted] ,I am reviewing your account (s) to clean up and make sure you get exactly what you wantI will compensate you for all your troubles Let's talk at your earliest convenience.Sincerely, [redacted]
Ms***,Due to premium issues throughout the year it caused your account to renew sooner than expected I have honored your year subscription with a renewal date of 11/30/ Also opted you out for all upcoming premiums.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I am sorry to have confused you facts: your invoice to me account #: [redacted] dated: 9/purpose: renewalYour invoice shows that I am paid through 10/29/with $balance dueIf I was to renew my subscription, it would cost me $for service through 1/28/i contacted customer service my intent was to inform E-News that I would not renew my subscriptionthe customer service rep cancelled my current subscription immediatelyAlthough, my invoice showed my account paid in full (no delinquency whatsoever) and that my current subscription was valid through 10/29/so, if I had no balance due AND my subscription ran through 10/29, why was it cancelled immediately? Regards, [redacted]
Thank you for subscribing to the San Antonio Express-News Our district manager should have made contact with you on Friday regarding the delivery issue He was going to follow up with his contractor and make sure the problem gets resolved [redacted] provided his phone number should the problem persist.Thank you [redacted]
Ms [redacted] We attempted to reach you this morning to speak with you regarding the account issues you have experienced We do apologize a call was not made to you, we can see that there is a pending refund of $that will process on Friday, 05/11/and will post within 3-days from then on to your credit card on filePlease let us know if there is anything else that we can assist you withRegards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much for your help in getting my problem solved I have been contacted by the manager and am receiving the papers [redacted] ***
Dear [redacted] ,Thank You for being a subscriber to the San Antonio Express-News At this time I'm showing your subscription was stopped on 03/13/ The balance on the account has been cleared as of today All subscriptions continue and auto renewal unless the subscribers calls to cancel subscription I apologize this was not explained clearly at the time you started a new subscription Should you have any additional questions please contact me at [redacted] @express-news.netThank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Provided they actually follow through with their response, Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I emailed them the yellow receipt and for some reason they deleted my accountAfter many emails back and forth they finally refunded me the $It turns out they entered the wrong address for my account therefore I never received the news paper Regards, [redacted]
Dear Mr [redacted] ,Let me say thank you for being a loyal subscriber and apologize for the service issues you have experienced I have reached out to our field staff to look into the delivery issue and to make contact with you today If you do not see sustained improvement, please let me know I can be reached at [redacted] or [redacted] Thank you, [redacted]
Complaint: [redacted] I am rejecting this response because:it is after Thursday and I still don't have my refund Regards, [redacted] ***
A payment to Ms [redacted] was released from our system on 11/05/ This will take to business days for her to receive How can we confirm if she received [redacted] Mananger, Circulation Administration p: [redacted]
First, let me say thank you for being a loyal subscriber and apologize that our customer service did not process your request properly I have refunded your credit card a total of $based on the initial stop date of 07/10/ Hope you have a safe travel and should you need to contact us regarding the refund you can reach me at [email protected] you, [redacted]
Mr [redacted] Let me say thank you for being a subscriber and apologize for the service issues and billing problems you have experienced.news.net At this time your account has been stopped as of 11/28/and a refund of $was processed on 11/27/ Since you did not receive any of the papers I have refunded an additional $for a total of $(24.99+19.99+19.99) that was drafted from your card Should you have any issues I can be contacted at [redacted] Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Mr. [redacted] ,I have refunded your credit card $18.00 due to the premium issue charges. Unfortunately at this time there is not an option to "opt out" for the premium issues. You will have to call the Express-News and ask for credit. When our new system is up and running effective July... subscribers will have the option to opt out. Sincerely, [redacted]
I have flagged your address to stop all deliveries The manager for your area was also contacted.Sincerely, [redacted]
Mr***,My apologies delivery still continues at your residence I spoke to the distributor for your area to ensure it has stopped and flagged as I stated previously Any issues going forward please contact me by email at [redacted] Sincerely, [redacted]
Mr [redacted] ,Let me say thank you for being a loyal subscriber and apologize for the service issues you have experienced The carrier that delivers your paper just started at the end of May This is not an excuse, as you pay us to provide a service I have reached out to our field staff to look into the delivery issue If you do not see sustained improvement, please let me know I can be reached at [redacted] or [redacted] @express-news.net Our customer service is available from 7:to 11:on Sunday should you need assistance As a subscriber to the San Antonio Express-News, your subscription includes All Digital AccessTo view ExpressNews.com and the e-edition, you will need to create a login and password.For each subscription, you may create a second loginSimply revisit this page and repeat the activation steps belowNot a current subscriber?First, we will need to locate your current subscriptionAccount Number - your subscription number (if known) ZIP Code and Phone Number ZIP Code and House Number - your street address number only (no street name) I appreciate your patience and your patronage
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was contacted by customer service yesterday by phone and by a manager by phone this morning and was told of the changes being made which should resolve the delivery issues Prior to the contact by the manager this morning, the paper was delivered at 0618, which prompted us to cancel our subscription Since a new delivery person will be on our route starting tomorrow, we will consider restarting our subscription in to weeks Regards, [redacted]
Ms [redacted] ,I am reviewing your account (s) to clean up and make sure you get exactly what you wantI will compensate you for all your troubles Let's talk at your earliest convenience.Sincerely, [redacted]