Mr [redacted] ,Let me say thank you for being a loyal subscriber and apologize for the service issues you have experienced The carrier that delivers your paper just started at the end of May This is not an excuse, as you pay us to provide a service I have reached out to our field staff to look into the delivery issue If you do not see sustained improvement, please let me know I can be reached at [redacted] or [redacted] @express-news.net Our customer service is available from 7:to 11:on Sunday should you need assistance As a subscriber to the San Antonio Express-News, your subscription includes All Digital AccessTo view ExpressNews.com and the e-edition, you will need to create a login and password.For each subscription, you may create a second loginSimply revisit this page and repeat the activation steps belowNot a current subscriber?First, we will need to locate your current subscriptionAccount Number - your subscription number (if known) ZIP Code and Phone Number ZIP Code and House Number - your street address number only (no street name) I appreciate your patience and your patronage
Dear Ms ***,Thank you for subscribing to the San Antonio Express-News I'm apologize that your subscription was not started immediately as was promised by our sales representative At this time your account has been stopped as requested on 04/27/and a refund for the full $was processed on 04/22/ Should you decide to give us another opportunity please email me at [redacted] @express-news.net [redacted]
Let me say thank you for being a loyal subscriber and apologize for the billing issues you have experienced In reviewing your account as of today your expiration date is 12/02/ Please note that the San Antonio Express-News has multiple premium days and premium magazines that are distributed to subscribers at an additional rate At this time I will adjust your account for the days plus the recent days expiration date variance which changes the expiration date to 01/20/ Keep in mind that going forward we have at least premium magazine days and premium days.Thank you, [redacted]
Complaint: [redacted] I am rejecting this response because: I had automatic draft but instead of charging me once a month, I was charged three or four times a month I would call to resolve, promised to be reimbursed, never happened Cancel my subscription, just not worth the hassle Refuse to pay for extras I don't want with newspaper Regards, [redacted]
Ms [redacted] ,Thank you for subscribing to the San Antonio Express-News I'm sorry that you have having delivery problems In reviewing your account I do show several notes in the system due to lack of delivery I've sent this complaint to the field staff to include our Distribution Director [redacted] Mr [redacted] or a field staff will get back with you on correcting the service Thank you for your patience and hope to have this corrected soonThank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for bringing a prompt and acceptable resolution to my complaint Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because the adjustment was not made to reflect 11/29/as the expiration dateThe business response state that they will adjust the expiration date to 11/29/However, my subscription still says it is only paid through 10/11/I emailed Dianna [redacted] regarding the issue but have not received any responseAttached is a screenshot of the email sent to Ms [redacted] Please make the adjustment to reflect 11/29/15.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: This is a perfect example of a business that keeps sending you items that you have not ordered and charges you for them No one at E/N can show you a billing statement that itemizes the charges There is no real pattern to their billings and no agreements are ever put into writing Customer relations is a concept they don't put any value on If the dollar amounts were larger I would continue to pursue this, but it is a waste of time It is no wonder that the newspaper business is failing if this is the way they do business Regards, [redacted] ***
Mr [redacted] ,Let me say thank you for being a loyal subscriber and apologize for the service issues you have experienced The carrier that delivers your paper just started at the end of May This is not an excuse, as you pay us to provide a service I have reached out to our field staff to look into the delivery issue If you do not see sustained improvement, please let me know I can be reached at [redacted] or [redacted] @express-news.net Our customer service is available from 7:to 11:on Sunday should you need assistance As a subscriber to the San Antonio Express-News, your subscription includes All Digital AccessTo view ExpressNews.com and the e-edition, you will need to create a login and password.For each subscription, you may create a second loginSimply revisit this page and repeat the activation steps belowNot a current subscriber?First, we will need to locate your current subscriptionAccount Number - your subscription number (if known) ZIP Code and Phone Number ZIP Code and House Number - your street address number only (no street name) I appreciate your patience and your patronage
Dear Ms ***,Thank you for subscribing to the San Antonio Express-News I'm apologize that your subscription was not started immediately as was promised by our sales representative At this time your account has been stopped as requested on 04/27/and a refund for the full $was processed on 04/22/ Should you decide to give us another opportunity please email me at [redacted] @express-news.net [redacted]
Complaint: [redacted] I am rejecting this response because:they ignored my issues and talked about other things Regards, [redacted]
Let me say thank you for being a loyal subscriber and apologize for the billing issues you have experienced In reviewing your account as of today your expiration date is 12/02/ Please note that the San Antonio Express-News has multiple premium days and premium magazines that are distributed to subscribers at an additional rate At this time I will adjust your account for the days plus the recent days expiration date variance which changes the expiration date to 01/20/ Keep in mind that going forward we have at least premium magazine days and premium days.Thank you, [redacted]
Complaint: [redacted] I am rejecting this response because: I had automatic draft but instead of charging me once a month, I was charged three or four times a month I would call to resolve, promised to be reimbursed, never happened Cancel my subscription, just not worth the hassle Refuse to pay for extras I don't want with newspaper Regards, [redacted]
Ms [redacted] ,Thank you for subscribing to the San Antonio Express-News I'm sorry that you have having delivery problems In reviewing your account I do show several notes in the system due to lack of delivery I've sent this complaint to the field staff to include our Distribution Director [redacted] Mr [redacted] or a field staff will get back with you on correcting the service Thank you for your patience and hope to have this corrected soonThank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for bringing a prompt and acceptable resolution to my complaint Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because the adjustment was not made to reflect 11/29/as the expiration dateThe business response state that they will adjust the expiration date to 11/29/However, my subscription still says it is only paid through 10/11/I emailed Dianna [redacted] regarding the issue but have not received any responseAttached is a screenshot of the email sent to Ms [redacted] Please make the adjustment to reflect 11/29/15.Regards, [redacted]
Our field manager should be contacting customer regarding complaint
Complaint: [redacted] I am rejecting this response because: This is a perfect example of a business that keeps sending you items that you have not ordered and charges you for them No one at E/N can show you a billing statement that itemizes the charges There is no real pattern to their billings and no agreements are ever put into writing Customer relations is a concept they don't put any value on If the dollar amounts were larger I would continue to pursue this, but it is a waste of time It is no wonder that the newspaper business is failing if this is the way they do business Regards, [redacted] ***