Revdex.com:
This letter is to inform you that Virventures Inchas Not carried out my complaint, filed on 1/12/and assigned ID ***
I was contacted by phone from *** from Vinventures and could not understand a word he was speaking and asked that he have someone who could
speak English call me and to call me with a better phone and connection! He did not want to refund my money and was Forced to call because *** * from *** has been in contact with him and after *** got through with him with no resolve *** did refund all my Money in full and I have returned the damaged tv Stand fireplace insert to *** and *** will be taking care of and handling Vinventures! Regards,*** ***
Revdex.com:
This letter is to inform you that Carkart.com has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/13/2:16:PM and assigned ID ***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me From: *** Sent: Thursday, February 11, 5:PM Subject: Re: Your complaint has been received This business has made,a full refund of my moneyThank you!*** ***
Dear Dispute Resolution Team,We received the request for return of the item ordered from the customerThe customer placed the order for the incorrect size and she called us saying that she no longer needed the merchandiseHence, we advised him on the restocking fee applicable for return of the
item as per policy and to confirm acceptance in order to process the return requestSince we didnt receive any confirmation email from the customer, the request was put on holdWe have now sent an email to the customer regarding the issue and await customer response to proceed further.Regards
From: *** *** *** Sent: Monday, July 25, 1:AM To: drteam Subject: Re: Revdex.com complaint #*** Dear Dispute Resolution Team *** Revdex.com complaint #*** We would like to take an opportunity to represent this case. We received two order from *** *** wherein they received one correct book and the other books they received was wrongThis books were shipped from our supplier who has shared inventory with usWe immediately provided return address on Jan and request buyer to return the wrong bookAs a responsible seller we did shipped the correct book from our warehouse but unfortunately the package got lost in postal transitHowever we contacted the buyer that the package was lost in postal transit and once we get the wrong book back we will process full refund on the order cost including return shipping cost (whatever would be the amount of return shipping)Buyer never returned the item and was asking for refund without returnsWe have returns window of days and as the returns window of days is exceeded we are still waiting for buyer to return the wrong item. We have already provided this information in first placeAs customer never returned our item back, hence we think we should not be held responsible for not resolving the caseAs a responsible seller we did immediately provide return address and were ready to cover return shipping costCustomer never returned our itemOur returns policy is of days and now it is way past the returns window. Please help us in this case. Regards, Richard N***
Dear *** ***,We are really sorry for the inconvenience caused to you.We would like to inform you that we have shipped your order "*** Alcohol-Free Rose Petal Witch Hazel with Aloe Vera, Fluid Ounce" via *** with tracking number *** which was delivered on June
16, 2017, 5:pm.I have also attached the screenshot of the tracking details and you can also check the same on *** site.Please let us know if you still want to return the itemWe would help you with the return instructions.Our customer service email id - [email protected] and phone number is 281-410-which is still active.Please let us know if you have any queries and we would be glad to assist you.Regards,Vincent
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,The terms are acceptable but until I see my refund I will leave the complaint openIt has been several days and I have not been contacted about a return authorization.***
From: *** *** *** Sent: Tuesday, August 16, 4:PM To: drteam Subject: Revdex.com Case # *** * Fast Media Dear Revdex.com, Please accept our apology for the late response on this matter Upon investigation we found
due to some technical glitch system had picked up their listing. However it was removed within couple of hours when we'd been notified by them We would appreciate if our explanation helps to get this query resolved / Close Regards, ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me I am not able to locate any other purchase from any other company for this same item at this time. Thank you
Dear Revdex.com / *** *** Firstly please accept our sincerest apology for an inconvenience being caused to you / CustomerWe do understand your frustration towards this matter as refund got delayed due to many gapsUpon investigation we found the return label provided to you had wrong warehouse address ( UPS tracking number *** delivered on Monday, 04/04/at 5:P.M.)Thus we had to send it back where it got shipped from ( Our Supplier's warehouse UPS tracking number ***)Item got delivered to right address on Thursday, 04/07/at 3:P.M. and the moment unit arrived we did processed Full refund back to your original mode of payment via *** system on 9th Of April You may approach *** customer service to check about your refund statusWe once again urge you to accept our sincerest apology as we never had intention to under serve you and we would sincerely appreciate if you please consider to close this requestDo call us back at and ask for meIn case am not around kindly leave a message with an adviser who answers the call I'll get back to youRegards, Edward ( Manager - Customer Service )
Dear *** ***We apologize for the inconvenience cause to you. As we have already informed you on 12/14/via email that we have processed the Full refund as the item was lost during transitWe have processed Full refund back to your original mode of payment via ***
system. Regards,Ami Ventures Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
AMI has refunded my money for item purchased
Dear *** *** *** Please accept my sincerest apology for an inconvenience being caused to you. I totally understand your frustration which lead you to take this stepKindly allow me next hrs till I hear back from our warehouse as due to weekendthey are closedWe will
provide you with return label to send the item back and process full refund per your preference. We sincerely appreciate your patience and cooperation towards this matter meantime. If you have any further questions do call me at and ask for me ( *** ) in case am not around i'll give you a call back. Sincerely,***( Manager - Customer Service )
Dear *** ***,We apologize for the inconvenience caused to you & delayAs you have purchased the *** from *** *** & as per your preference, we have processed the full refund.We have processed Full refund back to your original mode of payment via *** system which will reflect in
your card in next hours.I agree that there has been shortcomings from our end while dealing with youI once again assure you that we are small yet honest seller trying to achieve best possible Customer Satisfaction from our end.Please let us know if you need any query and we would be glad to assist.Regards,***Ami Ventures Inc
Hello.We understand that you are not happy with purchaseWe list items against existing listing and it clearly said "Slats" in titleHowever, we are going do everything possible to make it right including full refund including shippingI assure you that we are are professional company with great
record on customer service side Our customer service will revert back to you and resolve issue.Thanks,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The majority of what the business said is a fabrication First, it is no surprise they got a message on a different *** because who knows what their real *** is or what their business name is And second, I am sorry but it is hard to do business with a company that is unprofessional in all aspects, to include correspondence in horrible English To say I don't trust them is an understatement Also, I never received anything talking about a "lost in the mail" package On second thought, you can close this case as I do not trust them to one, refund any money, and two, with my credit card information (its been changed) I think their "business" is dubious at best and people should be aware of who they are dealing with - a group of people who have no idea how to run a professional, customer-service business It should not be so difficult to reach a company, much less get a responsible, knowledgeable, and courteous individual to deal with Lesson learned!
Regards,
Dear *** ***,Please accept our sincerest apology for an inconvenience being caused to you.We are afraid to inform the screenshot provided by you no where show's are listingIts just the activity logs which cannot prove it was our listing it could be of some other third party vendor too.We do
understand it disheartened and not a good experience since you'd been waiting for the resolution for so long.I have simply processed full refund $back to your original mode of payment.Request you to kindly have a check at your end.We appreciate your understanding towards this matter.Regards,Alex
Dear Dispute Resolution Team,Thanks for your prompt responseWe would like to inform you that customer did confirmed and accepted the deduction of 25% restocking feesWe have attached a screen shot of an email we sent to customer followed by response we received from customerWe have now provided returns address to customer via emailWe kindly request customer to return the item and provide us with the return shipping detailsOnce we get the item back we will issue refund on item price less 25% restocking fees. Regards,Richard N***
Dear *** ***,We have requested you several times that please help us with the return tracking number so that we can trace the item and process the refundWe are unable to process the refund as we don't able to trace the item.We have already informed you that we will process the full refund once we receive the item at our warehouse. Once again requesting you to please help us with the return tracking number.Regards,Ami Ventures
Dear Team,We apologise for any inconvenience caused to the customer for this orderHowever, we received the customer order on 17th Aug and we shipped the book through expedited shipping on the next day of receiving order confirmationThe expedite shipping usually takes between -business
daysSince the customer never received the book by 25th Aug, we assume that there has been a postal delay and have taken full loss for this orderAs per our commitment to customer service, we have already issued full refund to the customer on 25th Aug or this order. Regards,
Revdex.com:
This letter is to inform you that Virventures Inchas Not carried out my complaint, filed on 1/12/and assigned ID ***
I was contacted by phone from *** from Vinventures and could not understand a word he was speaking and asked that he have someone who could
speak English call me and to call me with a better phone and connection! He did not want to refund my money and was Forced to call because *** * from *** has been in contact with him and after *** got through with him with no resolve *** did refund all my Money in full and I have returned the damaged tv Stand fireplace insert to *** and *** will be taking care of and handling Vinventures! Regards,*** ***
Revdex.com:
This letter is to inform you that Carkart.com has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/13/2:16:PM and assigned ID ***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me From: *** Sent: Thursday, February 11, 5:PM Subject: Re: Your complaint has been received This business has made,a full refund of my moneyThank you!*** ***
Dear Dispute Resolution Team,We received the request for return of the item ordered from the customerThe customer placed the order for the incorrect size and she called us saying that she no longer needed the merchandiseHence, we advised him on the restocking fee applicable for return of the
item as per policy and to confirm acceptance in order to process the return requestSince we didnt receive any confirmation email from the customer, the request was put on holdWe have now sent an email to the customer regarding the issue and await customer response to proceed further.Regards
From: *** *** *** Sent: Monday, July 25, 1:AM To: drteam Subject: Re: Revdex.com complaint #*** Dear Dispute Resolution Team *** Revdex.com complaint #*** We would like to take an opportunity to represent this case. We received two order from *** *** wherein they received one correct book and the other books they received was wrongThis books were shipped from our supplier who has shared inventory with usWe immediately provided return address on Jan and request buyer to return the wrong bookAs a responsible seller we did shipped the correct book from our warehouse but unfortunately the package got lost in postal transitHowever we contacted the buyer that the package was lost in postal transit and once we get the wrong book back we will process full refund on the order cost including return shipping cost (whatever would be the amount of return shipping)Buyer never returned the item and was asking for refund without returnsWe have returns window of days and as the returns window of days is exceeded we are still waiting for buyer to return the wrong item. We have already provided this information in first placeAs customer never returned our item back, hence we think we should not be held responsible for not resolving the caseAs a responsible seller we did immediately provide return address and were ready to cover return shipping costCustomer never returned our itemOur returns policy is of days and now it is way past the returns window. Please help us in this case. Regards, Richard N***
Dear *** ***,We are really sorry for the inconvenience caused to you.We would like to inform you that we have shipped your order "*** Alcohol-Free Rose Petal Witch Hazel with Aloe Vera, Fluid Ounce" via *** with tracking number *** which was delivered on June
16, 2017, 5:pm.I have also attached the screenshot of the tracking details and you can also check the same on *** site.Please let us know if you still want to return the itemWe would help you with the return instructions.Our customer service email id - [email protected] and phone number is 281-410-which is still active.Please let us know if you have any queries and we would be glad to assist you.Regards,Vincent
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,The terms are acceptable but until I see my refund I will leave the complaint openIt has been several days and I have not been contacted about a return authorization.***
From: *** *** *** Sent: Tuesday, August 16, 4:PM To: drteam Subject: Revdex.com Case # *** * Fast Media Dear Revdex.com, Please accept our apology for the late response on this matter Upon investigation we found
due to some technical glitch system had picked up their listing. However it was removed within couple of hours when we'd been notified by them We would appreciate if our explanation helps to get this query resolved / Close Regards, ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me I am not able to locate any other purchase from any other company for this same item at this time. Thank you
Dear Revdex.com / *** *** Firstly please accept our sincerest apology for an inconvenience being caused to you / CustomerWe do understand your frustration towards this matter as refund got delayed due to many gapsUpon investigation we found the return label provided to you had wrong warehouse address ( UPS tracking number *** delivered on Monday, 04/04/at 5:P.M.)Thus we had to send it back where it got shipped from ( Our Supplier's warehouse UPS tracking number ***)Item got delivered to right address on Thursday, 04/07/at 3:P.M. and the moment unit arrived we did processed Full refund back to your original mode of payment via *** system on 9th Of April You may approach *** customer service to check about your refund statusWe once again urge you to accept our sincerest apology as we never had intention to under serve you and we would sincerely appreciate if you please consider to close this requestDo call us back at and ask for meIn case am not around kindly leave a message with an adviser who answers the call I'll get back to youRegards, Edward ( Manager - Customer Service )
Dear *** ***We apologize for the inconvenience cause to you. As we have already informed you on 12/14/via email that we have processed the Full refund as the item was lost during transitWe have processed Full refund back to your original mode of payment via ***
system. Regards,Ami Ventures Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
AMI has refunded my money for item purchased
Dear *** *** *** Please accept my sincerest apology for an inconvenience being caused to you. I totally understand your frustration which lead you to take this stepKindly allow me next hrs till I hear back from our warehouse as due to weekendthey are closedWe will
provide you with return label to send the item back and process full refund per your preference. We sincerely appreciate your patience and cooperation towards this matter meantime. If you have any further questions do call me at and ask for me ( *** ) in case am not around i'll give you a call back. Sincerely,***( Manager - Customer Service )
Dear *** ***,We apologize for the inconvenience caused to you & delayAs you have purchased the *** from *** *** & as per your preference, we have processed the full refund.We have processed Full refund back to your original mode of payment via *** system which will reflect in
your card in next hours.I agree that there has been shortcomings from our end while dealing with youI once again assure you that we are small yet honest seller trying to achieve best possible Customer Satisfaction from our end.Please let us know if you need any query and we would be glad to assist.Regards,***Ami Ventures Inc
Hello.We understand that you are not happy with purchaseWe list items against existing listing and it clearly said "Slats" in titleHowever, we are going do everything possible to make it right including full refund including shippingI assure you that we are are professional company with great
record on customer service side Our customer service will revert back to you and resolve issue.Thanks,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The majority of what the business said is a fabrication First, it is no surprise they got a message on a different *** because who knows what their real *** is or what their business name is And second, I am sorry but it is hard to do business with a company that is unprofessional in all aspects, to include correspondence in horrible English To say I don't trust them is an understatement Also, I never received anything talking about a "lost in the mail" package On second thought, you can close this case as I do not trust them to one, refund any money, and two, with my credit card information (its been changed) I think their "business" is dubious at best and people should be aware of who they are dealing with - a group of people who have no idea how to run a professional, customer-service business It should not be so difficult to reach a company, much less get a responsible, knowledgeable, and courteous individual to deal with Lesson learned!
Regards,
Dear *** ***,Please accept our sincerest apology for an inconvenience being caused to you.We are afraid to inform the screenshot provided by you no where show's are listingIts just the activity logs which cannot prove it was our listing it could be of some other third party vendor too.We do
understand it disheartened and not a good experience since you'd been waiting for the resolution for so long.I have simply processed full refund $back to your original mode of payment.Request you to kindly have a check at your end.We appreciate your understanding towards this matter.Regards,Alex
Dear Dispute Resolution Team,Thanks for your prompt responseWe would like to inform you that customer did confirmed and accepted the deduction of 25% restocking feesWe have attached a screen shot of an email we sent to customer followed by response we received from customerWe have now provided returns address to customer via emailWe kindly request customer to return the item and provide us with the return shipping detailsOnce we get the item back we will issue refund on item price less 25% restocking fees. Regards,Richard N***
Dear *** ***,We have requested you several times that please help us with the return tracking number so that we can trace the item and process the refundWe are unable to process the refund as we don't able to trace the item.We have already informed you that we will process the full refund once we receive the item at our warehouse. Once again requesting you to please help us with the return tracking number.Regards,Ami Ventures
Dear Team,We apologise for any inconvenience caused to the customer for this orderHowever, we received the customer order on 17th Aug and we shipped the book through expedited shipping on the next day of receiving order confirmationThe expedite shipping usually takes between -business
daysSince the customer never received the book by 25th Aug, we assume that there has been a postal delay and have taken full loss for this orderAs per our commitment to customer service, we have already issued full refund to the customer on 25th Aug or this order. Regards,