Dear Revdex.com,We received a cancellation request from the customer and we promptly issued full refund for this order on the same day 9th July , Here is *** refund *** ** ** *** We hope this case is closed and we are not further
liable
Dear Team,Thanks for your responseWe are a third party seller on *** and we have already issued full refund to the customer through *** on 25th Aug, for this order.The amount usually takes 3-business days to reflect in the customer's accountWe would request the customer to check their account again in the next few days to reconfirm the credit for this purchaseAlternatively, they cam also write to *** to confirm the refund for this purchase.Regards,
Dear *** ***,Firstly please accept my sincerest apology for an inconvenience being caused to you.Trust me even we are not happy if our query remains pending with unsatisfied customer.Kindly allow me - business days let me get back to you with return instructions to send the item back
for full refund there won't be any restocking fees for you.Hope this resolves your query.For further assistance you can approach me directly at *** In case I am not around leave a message for me i'll call you back.Appreciate your understanding towards this matter meantime/Regards,***( Manager- Customer Service )
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint .]
According to ** *** *** company I NEVER received any credit to my account.
Regards,
Dear *** ***,We apologize for the inconvenience caused to you.We have received emails from *** on 12/03/& 12/06/regarding the tracking number which we responded within hours to ***.We received 1st call from your-side on 12/28/regarding the return of the item and same
day we have acknowledged it and asked for the image of the product as it will help us to investigate this issue with our supplier and generate the Return label process.Please send us the image of the product so that we expedite the Return label process.We are customer centric company and no matter what we always try to exceed our limits in order to make them happy.We once again urge you to accept our sincerest apology as we never had intention to under serve you.Please share your concerns and queries and we would be glad to assist you.Regards,Vincent
Dear Dispute Resolution Team,We received the customer order on 1st Aug and we shipped the order to the customer the next day of receiving order confirmationThe estimated delivery date for the order was between 8th Aug to 14th AugHowever, we got an update from the shipping company that the order
seems to have been lost in transit since it wasn't delivered by the due dateThereafter, we have already issued full refund to the customer for the order on 16th Aug with refund transaction Id ***This is a rare incident and we sincerely apologise for the inconvenience caused to the customer for this order.Regards,***
Dear The Dispute Resolution Team,We would like to confirm that we received only one order from the customer on 14th July, however two payments came through from the customer due to a technical glitchAfter verifying the double payment we have promptly refunded the amount of $USD to the
customer on the same day .Here is the Refund Unique Transaction ID # ***Since it was a weekend, the amount got credited to the customer on 18th JulyAs far as the order status, we have already shipped the order by USPS, tracking # *** and the order is in postal transitThe customer will receive the order soon. Regards
Dear Dispute Resolution Team,We have investigated the case and apologise for the delay in the resolution provided to the customer. As a responsible seller, we have already processed full refund for the order even though a part of the order was fulfilled. We hope that we have resolved the issue to...
Dear Sir/Madam,With regards to this case we would like to bring to your notice that we have already contacted the customer regarding the return of the product "[redacted] - [redacted]". As per our seller return is not possible for this item. We have already requested the customer to send the...
item back to our warehouse and send us the invoice of the return shipping cost. We will refund the entire order amount as well as the shipping cost as soon as the order will be delivered to our seller warehouse.We have asked our customer to send the item back to the below mentioned address :[redacted]USPhone Number: [redacted]Regards,Andy
This issue is still NOT resolved, It took another week to finally get [redacted].com to finally send me a return label over a week ago and then I sent the product back and they received it today and tell me again to wait in each e mail another 3-5 days. I have waited almost 3 weeks to get my money back....
I am very angry with this company and will never use them again.I still have not gotten my money back.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Sir you signed for the return at 2:21 on JANUARY 20, 2017!!!! Stop playing games and refund my money now!! Dear Revdex.com, this what this and the multiple other companies this guy has going on out of his lake front home in Richmond, Tx. This guy has several scams going on and I have given Revdex.com those as well as all the complaints against those companies.
Sent: Friday, October 14, 2016 2:24 AM Subject: Re: [redacted] Houston Revdex.com Complaint Record Restoration Ami Ventures, Inc.Resolution: Full refund was already processed on this transaction.
Dear Kimberly **Firstly please accept our sincerest apology for an inconvenience being caused to you.I can totally understand your frustration. However I would sincerely appreciate if you allow me to explain my part so that we could get this query resolved for you.We are available almost all over...
the US, we have our tie ups with many Vendors, Suppliers, Warehouses and Big market players all over. At times we all use each other service in order to make sure item gets deliver on or before time frame. I understand what made you feel after looking at price mentioned on that box. If I would had been on your place I might have reacted same manner. Upon investigation I found that this order was fulfilled by one of our supplier who might have use other service.I would sincerely appreciate if you help me with your preference.1, Whether you allow me to process refund for the difference in price.2, Would you like to send the item back for full refund and we will provide you with pre-paid return labelHope to listen soon from you.Regards,Edward( Manager - Customer Service ) Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I received my full credit to my account. However I do believe this company is trying to scam their customers. Please note all the reviews online and with my personal experience.
From: Customer Support [redacted] Sent: Monday, January 25, 2016 12:37 AM [redacted] Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Dear Revdex.com, We have already resolved the case by giving the customer the...
difference amount. Kindly confirm with the customer and close the case. Regards, Bruce
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Dear ToniaCook,As per your preference, we have generated [redacted] [redacted] for your return.We request you to please return the product within 7 days.As a customer centric company, we have also sent you the pre-paid return label attachment. Print it off, attach it to the item to be returned and drop it a[redacted]In this case we will waive off the restocking fees. Once we receive the product back in our warehouse we will investigate the item and process your refund as per policy.Please let us know if you require any further assistance and we would be glad to assist you.Regards,[redacted]
Dear Revdex.com / [redacted], Firstly please accept our sincerest apology for an inconvenience being caused to you / Customer. We do understand your frustration towards this matter as refund got delayed due to many gaps and the way item arrived got damage during transit. Also you being...
unaware that item would be fulfilled by third-party. In case you still have that lamp, we request you to please dispose if off. We have processed Full refund back to your original mode of payment via Sears system as being third party vendor all we receives it your Name, Number & Shipping Address rest all confidential information remains with sears. You may approach Sears customer service to check about your refund status. We once urge you to accept our sincerest apology as we never had intention to under serve you. Do call us back at 2814108820 and ask for me. In case am not around kindly leave a message with an adviser who answers the call I'll get back to you. Regards,Edward( Manager - Customer Service )
Dear [redacted] Weed,Hope you are doing good.We learned about your dissatisfaction via Revdex.com and we apologies for all the inconvenience caused to you.We are afraid to inform you, the last unit listed by us was unfortunately found damage while packaging. That's why we processed your full refund.It is in back...
order currently, it was showing on our store because we were trying to update different item with the same model number. Thanks, for updating us. We have fixed the issue and taken down the listing.We appreciate your cooperation and understanding in this matter.Regards,Ami Ventures Inc
Dear Revdex.com,We received a cancellation request from the customer and we promptly issued full refund for this order on the same day 9th July , Here is *** refund *** ** ** *** We hope this case is closed and we are not further
liable
Dear Team,Thanks for your responseWe are a third party seller on *** and we have already issued full refund to the customer through *** on 25th Aug, for this order.The amount usually takes 3-business days to reflect in the customer's accountWe would request the customer to check their account again in the next few days to reconfirm the credit for this purchaseAlternatively, they cam also write to *** to confirm the refund for this purchase.Regards,
Dear *** ***,Firstly please accept my sincerest apology for an inconvenience being caused to you.Trust me even we are not happy if our query remains pending with unsatisfied customer.Kindly allow me - business days let me get back to you with return instructions to send the item back
for full refund there won't be any restocking fees for you.Hope this resolves your query.For further assistance you can approach me directly at *** In case I am not around leave a message for me i'll call you back.Appreciate your understanding towards this matter meantime/Regards,***( Manager- Customer Service )
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint .]
According to ** *** *** company I NEVER received any credit to my account.
Regards,
Dear *** ***,We apologize for the inconvenience caused to you.We have received emails from *** on 12/03/& 12/06/regarding the tracking number which we responded within hours to ***.We received 1st call from your-side on 12/28/regarding the return of the item and same
day we have acknowledged it and asked for the image of the product as it will help us to investigate this issue with our supplier and generate the Return label process.Please send us the image of the product so that we expedite the Return label process.We are customer centric company and no matter what we always try to exceed our limits in order to make them happy.We once again urge you to accept our sincerest apology as we never had intention to under serve you.Please share your concerns and queries and we would be glad to assist you.Regards,Vincent
Dear Dispute Resolution Team,We received the customer order on 1st Aug and we shipped the order to the customer the next day of receiving order confirmationThe estimated delivery date for the order was between 8th Aug to 14th AugHowever, we got an update from the shipping company that the order
seems to have been lost in transit since it wasn't delivered by the due dateThereafter, we have already issued full refund to the customer for the order on 16th Aug with refund transaction Id ***This is a rare incident and we sincerely apologise for the inconvenience caused to the customer for this order.Regards,***
Dear The Dispute Resolution Team,We would like to confirm that we received only one order from the customer on 14th July, however two payments came through from the customer due to a technical glitchAfter verifying the double payment we have promptly refunded the amount of $USD to the
customer on the same day .Here is the Refund Unique Transaction ID # ***Since it was a weekend, the amount got credited to the customer on 18th JulyAs far as the order status, we have already shipped the order by USPS, tracking # *** and the order is in postal transitThe customer will receive the order soon. Regards
Dear Dispute Resolution Team,We have investigated the case and apologise for the delay in the resolution provided to the customer. As a responsible seller, we have already processed full refund for the order even though a part of the order was fulfilled. We hope that we have resolved the issue to...
the full satisfaction of the customer.Regards
Dear Sir/Madam,With regards to this case we would like to bring to your notice that we have already contacted the customer regarding the return of the product "[redacted] - [redacted]". As per our seller return is not possible for this item. We have already requested the customer to send the...
item back to our warehouse and send us the invoice of the return shipping cost. We will refund the entire order amount as well as the shipping cost as soon as the order will be delivered to our seller warehouse.We have asked our customer to send the item back to the below mentioned address :[redacted]USPhone Number: [redacted]Regards,Andy
This issue is still NOT resolved, It took another week to finally get [redacted].com to finally send me a return label over a week ago and then I sent the product back and they received it today and tell me again to wait in each e mail another 3-5 days. I have waited almost 3 weeks to get my money back....
I am very angry with this company and will never use them again.I still have not gotten my money back.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Sir you signed for the return at 2:21 on JANUARY 20, 2017!!!! Stop playing games and refund my money now!! Dear Revdex.com, this what this and the multiple other companies this guy has going on out of his lake front home in Richmond, Tx. This guy has several scams going on and I have given Revdex.com those as well as all the complaints against those companies.
Sent: Friday, October 14, 2016 2:24 AM Subject: Re: [redacted] Houston Revdex.com Complaint Record Restoration Ami Ventures, Inc.Resolution: Full refund was already processed on this transaction.
Dear Kimberly **Firstly please accept our sincerest apology for an inconvenience being caused to you.I can totally understand your frustration. However I would sincerely appreciate if you allow me to explain my part so that we could get this query resolved for you.We are available almost all over...
the US, we have our tie ups with many Vendors, Suppliers, Warehouses and Big market players all over. At times we all use each other service in order to make sure item gets deliver on or before time frame. I understand what made you feel after looking at price mentioned on that box. If I would had been on your place I might have reacted same manner. Upon investigation I found that this order was fulfilled by one of our supplier who might have use other service.I would sincerely appreciate if you help me with your preference.1, Whether you allow me to process refund for the difference in price.2, Would you like to send the item back for full refund and we will provide you with pre-paid return labelHope to listen soon from you.Regards,Edward( Manager - Customer Service ) Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I received my full credit to my account. However I do believe this company is trying to scam their customers. Please note all the reviews online and with my personal experience.
From: Customer Support [redacted] Sent: Monday, January 25, 2016 12:37 AM [redacted] Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Dear Revdex.com, We have already resolved the case by giving the customer the...
difference amount. Kindly confirm with the customer and close the case. Regards, Bruce
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Dear ToniaCook,As per your preference, we have generated [redacted] [redacted] for your return.We request you to please return the product within 7 days.As a customer centric company, we have also sent you the pre-paid return label attachment. Print it off, attach it to the item to be returned and drop it a[redacted]In this case we will waive off the restocking fees. Once we receive the product back in our warehouse we will investigate the item and process your refund as per policy.Please let us know if you require any further assistance and we would be glad to assist you.Regards,[redacted]
Dear Revdex.com / [redacted], Firstly please accept our sincerest apology for an inconvenience being caused to you / Customer. We do understand your frustration towards this matter as refund got delayed due to many gaps and the way item arrived got damage during transit. Also you being...
unaware that item would be fulfilled by third-party. In case you still have that lamp, we request you to please dispose if off. We have processed Full refund back to your original mode of payment via Sears system as being third party vendor all we receives it your Name, Number & Shipping Address rest all confidential information remains with sears. You may approach Sears customer service to check about your refund status. We once urge you to accept our sincerest apology as we never had intention to under serve you. Do call us back at 2814108820 and ask for me. In case am not around kindly leave a message with an adviser who answers the call I'll get back to you. Regards,Edward( Manager - Customer Service )
Dear [redacted] Weed,Hope you are doing good.We learned about your dissatisfaction via Revdex.com and we apologies for all the inconvenience caused to you.We are afraid to inform you, the last unit listed by us was unfortunately found damage while packaging. That's why we processed your full refund.It is in back...
order currently, it was showing on our store because we were trying to update different item with the same model number. Thanks, for updating us. We have fixed the issue and taken down the listing.We appreciate your cooperation and understanding in this matter.Regards,Ami Ventures Inc