RevDex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted]. My issue with their original request to ship back was that they were asking me to
send the package to a different address/person then who I ordered it from and
who I received it from. Their response to me was "Kindly send the wrong item back
on the given address so that we will arrange a refund once it reach our
warehouse and do send us the return tracking number for [redacted] ." This
response says "our warehouse".... However, they asked me to send the package to "[redacted]". I sent the package this morning
through [redacted] to the [redacted], Ohio address per their request. Tracking
([redacted]) and insured the package per their request (receipt attached). I
am emailing them a copy of the tracking and charges.
I will close this complaint once I have received a refund for the package and charges for postal charges.P.S. For your information in the original complaint that I filed with you I stated the charges for the item were $33.03. That was not the correct amount. The amount I paid for this game was $40.77. I can forward the information from [redacted] if needed.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Alex,As I have stated previously, you have not; and I will not accept this resolution.I will explore what next steps I must take since my offers to satisfy me - which are reasonable - have been met consistently met with no regard to resolving this fairly. I repeat - just refunding money just keeps me from saying your company stole my money. You did not fulfill your end of the 'contract' - even when you DID have the product in your inventory.Regards,[redacted]
From: [redacted] Sent: Friday, July 08, 2016 3:05 AM To: drteam Subject: Revdex.com complaint #[redacted] Revdex.com complaint #[redacted] We really thank you for giving us oppurtunity to represent this case. We have received this...
complaints on [redacted] where this [redacted] never sell books. We received two order from [redacted] wherein they received one correct book and the other books they received was wrong. This books were shipped from our supplier who has shared inventory with us. We immediately provided return address on Jan 23 and request buyer to return the wrong book. As a responsible seller we did shipped the correct book from our warehouse but unfortunately the package got lost in postal transit. However we contacted the buyer that the package was lost in postal transit and once we get the wrong book back we will process full refund on the order cost including return shipping cost (whatever would be the amount of return shipping). Buyer never returned the item and was asking for refund without returns. We have returns window of 30 days and as the returns window of 30 days is exceeded we are still waiting for buyer to return the wrong item. [redacted] We never received the wrong book back after doing multiple followup with buyer. Return adrress was provided on June 23 and till Feb 1st we were trying to reach buyer we they never replied to our emails. Regards.
Dear [redacted]Hope you are doing good. Through Revdex.com we came to know about that your facing problem with the item.We would like to inform you that you placed an ordered with us for "[redacted] 5 Pounds - 100% Pure [redacted] Facial & Body Detox Cleanser".On the [redacted] about the product...
section, its clearly mentioned that its - "Often used as a facial mask to help remove excess oil, and impurities to promote healthy skin."As per your preference, we will send you the return instructions on your email - [redacted]We have checked our system, we haven't received any email from you emailPlease let us know if you require any further assistance and we would be glad to assist you.Regards,[redacted]
Dear Revdex.com / [redacted] Please accept our sincerest apology for an inconvenience being caused to you. Kindly help us understand, who placed this order? Did you placed this order [redacted] or it was placed over the phone through an adviser. Request you to kindly...
go through the copy of Description below which is still listed on [redacted] without any changes since we uploaded our last inventory. We no where mentioned that its wireless or a [redacted] headset. Wish if you could have requested to conference call with us for more clarification, am sure this issue would have got resolved immediately. --------------------------------------------------------------------------------...⇄ Description - Powerful sound *Rotating earc[redacted] to hear the sound around you *Share what you're hearing through dual audio ports with [redacted]Take calls and control music with [redacted](*Compatible with [redacted] devices. Functionality may vary by device.).Industrial strength sound. Designed to be heard over parties. [redacted] headphones deliver extremely deep bass at extraordinarily high volume. Made for pros warming up the party. Made for DJs. Rotating ear c[redacted] swivel back behind the ears, and then rotate back for total isolation. With dual input and [redacted] connectors, it's easy to share what you're listening to. Incredibly durable. [redacted] headphones are built to withstand the rigors of DJ life, which means creating a housing flexible and tough enough to take a beating. The ultra-flexible headband was also crafted to be super lightweight and easily fold-able for jetting off to your next destination.--------------------------------------------------------------------...⇄ We understand its disheartening when one receives item not per our expectation, But we shipped the correct item what we had listed and received an order for through [redacted]. Since we'd sent you the right item thus we informed you under buyer remorse. Still as one time exception we will not deduct restocking & return shipping. We have already sent you pre-paid return label at your inbox as an attachment. Kindly take a print out of that label put on the box and drop the package at your nearest [redacted] store. Once we receives item back at our warehouse we will process full refund back to your original mode of payment. We appreciate your understanding towards matter. Do let us know if you may require any further assistance from our end. Simply call us at [redacted]
Hope to listen soon from you. Regards,[redacted]
Sent: Tuesday, August 16, 2016 5:52 PM Subject: Revdex.com Case # [redacted] - Fast Media We do feel bad if our customers are not satisfied. We would appreciate if customer allow us to refund her with out return and consider our request to resolve this query. We have also sent an email to customer and...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11849026, and find that this resolution would be satisfactory to me.
Dear [redacted]Please accept my sincerest apology for an inconvenience being caused to you.I totally understand your frustration, but trust me we never had any intention to under serve you.We will take it as a feedback at our learning curve since we being new on [redacted] and trying hard to...
understand this business day in and day out.I have processed full refund back to your original mode of payment. Request you to please have a check at your end.Once again please accept my apology, request you to first check your account. The moment you receives full refund back kindly withdraw this complain.Appreciate your understanding and cooperation towards this matter.Do let me know if you may require any further assistance from our end do call me at 2 8 1 4 1 0 8 8 2 0.Sincerely,[redacted]( Manager - Customer Service )
Dear [redacted] Pettit,Firstly please accept our sincere apology. We do not intend to under serve you. Being a customer centric company we try our best to provide the best service and experience to our customers.I agree that there has been shortcomings from our end while dealing with you. Due to season,...
the response got delayed from our side.We would like to inform you that we have processed the full refund. We once again urge you to accept our sincerest apology as we never had intention to under serve you.
Regards,
Vincent
Ami Ventures Inc.
We received the customer order on the 6th Aug and we shipped the book the next day of receiving order confirmation. Since the customer did not receive the book by the expected delivery date of 20th Aug, we had already shipped the replacement copy to the buyer. Since the replacement is in transit, we...
are unable to issue the refund to the customer now. We are sure the customer will receive the replacement copy soon and apologise for the inconvenience caused to the customer for this order. This is a rare incident and we assure that customer satisfaction is our topmost priority.
Sent: Tuesday, August 16, 2016 2:54 PM To: drteam <[email protected]> Subject: Complaint id - [redacted], submitted on 4/6/2016 Dear Revdex.com, Please accept our apology for the late response on this matter. Upon investigation we found due to some technical glitch system had...
picked up their listing. However it was removed within couple of hours we'd been notified by them. We would appreciate if our explanation helps to get this query resolved. Regards, Alex
Dear [redacted],We have already informed you that we don't have that item in our inventory and that's why we are unable to fulfill it. Otherwise we would love to fulfill it. We had processed the full refund and also gifted you the item which you received. I am afraid to inform you we have done everything possible from our end. Regards,Jason(Manager - Customer Service)
Dear [redacted]Firstly please accept our sincerest apology for an inconvenience caused to you.We have received your emails and were working on your case. Yesterday, only we received the confirmation from our warehouse that item lost in the transit.We would like to inform you that we have...
processed your full refund back to your original mode of payment via [redacted]. We request you to kindly allow next 3 business days to reflect it in your account.Do let us know if you may require any further assistance from our end.Regards,AMI Ventures Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am happy that [redacted] has stepped up and took responsibility for the problem with AMI Ventures. I do think that AMI Ventures should of rienbursed me instead of [redacted].Thank you with your assistance.
Dear [redacted] Pettit,We would like to inform you that we have processed the Full refund on 11/30/2016. We have processed Full refund back to your original mode of payment via Walmart system which will reflect in your card in next 72 hours.We request you to contact with Walmart If it won't reflect within 72 hours.Regards,VincentAmi Ventures Inc
Dear [redacted]Firstly please accept our sincere apology. We do not intend to under serve you. Being a customer centric company we try our best to provide the best service and experience to our customers.We have received your email and we offered you 50% refund but you refused it.So, now as per...
your preference, we are processing the full refund and you can keep that item.We hope that now you must be satisfied with our response. we would once again like to apologize for the inconvenience caused to you. Regards,[redacted]
RevDex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted]. My issue with their original request to ship back was that they were asking me to
send the package to a different address/person then who I ordered it from and
who I received it from. Their response to me was "Kindly send the wrong item back
on the given address so that we will arrange a refund once it reach our
warehouse and do send us the return tracking number for [redacted] ." This
response says "our warehouse".... However, they asked me to send the package to "[redacted]". I sent the package this morning
through [redacted] to the [redacted], Ohio address per their request. Tracking
([redacted]) and insured the package per their request (receipt attached). I
am emailing them a copy of the tracking and charges.
I will close this complaint once I have received a refund for the package and charges for postal charges.P.S. For your information in the original complaint that I filed with you I stated the charges for the item were $33.03. That was not the correct amount. The amount I paid for this game was $40.77. I can forward the information from [redacted] if needed.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Alex,As I have stated previously, you have not; and I will not accept this resolution.I will explore what next steps I must take since my offers to satisfy me - which are reasonable - have been met consistently met with no regard to resolving this fairly. I repeat - just refunding money just keeps me from saying your company stole my money. You did not fulfill your end of the 'contract' - even when you DID have the product in your inventory.Regards,[redacted]
From: [redacted] Sent: Friday, July 08, 2016 3:05 AM To: drteam Subject: Revdex.com complaint #[redacted] Revdex.com complaint #[redacted] We really thank you for giving us oppurtunity to represent this case. We have received this...
complaints on [redacted] where this [redacted] never sell books. We received two order from [redacted] wherein they received one correct book and the other books they received was wrong. This books were shipped from our supplier who has shared inventory with us. We immediately provided return address on Jan 23 and request buyer to return the wrong book. As a responsible seller we did shipped the correct book from our warehouse but unfortunately the package got lost in postal transit. However we contacted the buyer that the package was lost in postal transit and once we get the wrong book back we will process full refund on the order cost including return shipping cost (whatever would be the amount of return shipping). Buyer never returned the item and was asking for refund without returns. We have returns window of 30 days and as the returns window of 30 days is exceeded we are still waiting for buyer to return the wrong item. [redacted] We never received the wrong book back after doing multiple followup with buyer. Return adrress was provided on June 23 and till Feb 1st we were trying to reach buyer we they never replied to our emails. Regards.
Dear [redacted]Hope you are doing good. Through Revdex.com we came to know about that your facing problem with the item.We would like to inform you that you placed an ordered with us for "[redacted] 5 Pounds - 100% Pure [redacted] Facial & Body Detox Cleanser".On the [redacted] about the product...
section, its clearly mentioned that its - "Often used as a facial mask to help remove excess oil, and impurities to promote healthy skin."As per your preference, we will send you the return instructions on your email - [redacted]We have checked our system, we haven't received any email from you emailPlease let us know if you require any further assistance and we would be glad to assist you.Regards,[redacted]
Dear Revdex.com / [redacted] Please accept our sincerest apology for an inconvenience being caused to you. Kindly help us understand, who placed this order? Did you placed this order [redacted] or it was placed over the phone through an adviser. Request you to kindly...
go through the copy of Description below which is still listed on [redacted] without any changes since we uploaded our last inventory. We no where mentioned that its wireless or a [redacted] headset. Wish if you could have requested to conference call with us for more clarification, am sure this issue would have got resolved immediately. --------------------------------------------------------------------------------...⇄ Description - Powerful sound *Rotating earc[redacted] to hear the sound around you *Share what you're hearing through dual audio ports with [redacted]Take calls and control music with [redacted](*Compatible with [redacted] devices. Functionality may vary by device.).Industrial strength sound. Designed to be heard over parties. [redacted] headphones deliver extremely deep bass at extraordinarily high volume. Made for pros warming up the party. Made for DJs. Rotating ear c[redacted] swivel back behind the ears, and then rotate back for total isolation. With dual input and [redacted] connectors, it's easy to share what you're listening to. Incredibly durable. [redacted] headphones are built to withstand the rigors of DJ life, which means creating a housing flexible and tough enough to take a beating. The ultra-flexible headband was also crafted to be super lightweight and easily fold-able for jetting off to your next destination.--------------------------------------------------------------------...⇄ We understand its disheartening when one receives item not per our expectation, But we shipped the correct item what we had listed and received an order for through [redacted]. Since we'd sent you the right item thus we informed you under buyer remorse. Still as one time exception we will not deduct restocking & return shipping. We have already sent you pre-paid return label at your inbox as an attachment. Kindly take a print out of that label put on the box and drop the package at your nearest [redacted] store. Once we receives item back at our warehouse we will process full refund back to your original mode of payment. We appreciate your understanding towards matter. Do let us know if you may require any further assistance from our end. Simply call us at [redacted]
Hope to listen soon from you. Regards,[redacted]
Sent: Tuesday, August 16, 2016 5:52 PM Subject: Revdex.com Case # [redacted] - Fast Media We do feel bad if our customers are not satisfied. We would appreciate if customer allow us to refund her with out return and consider our request to resolve this query. We have also sent an email to customer and...
awaiting response. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11849026, and find that this resolution would be satisfactory to me.
Dear [redacted]Please accept my sincerest apology for an inconvenience being caused to you.I totally understand your frustration, but trust me we never had any intention to under serve you.We will take it as a feedback at our learning curve since we being new on [redacted] and trying hard to...
understand this business day in and day out.I have processed full refund back to your original mode of payment. Request you to please have a check at your end.Once again please accept my apology, request you to first check your account. The moment you receives full refund back kindly withdraw this complain.Appreciate your understanding and cooperation towards this matter.Do let me know if you may require any further assistance from our end do call me at 2 8 1 4 1 0 8 8 2 0.Sincerely,[redacted]( Manager - Customer Service )
Dear [redacted] Pettit,Firstly please accept our sincere apology. We do not intend to under serve you. Being a customer centric company we try our best to provide the best service and experience to our customers.I agree that there has been shortcomings from our end while dealing with you. Due to season,...
the response got delayed from our side.We would like to inform you that we have processed the full refund. We once again urge you to accept our sincerest apology as we never had intention to under serve you.
Regards,
Vincent
Ami Ventures Inc.
We received the customer order on the 6th Aug and we shipped the book the next day of receiving order confirmation. Since the customer did not receive the book by the expected delivery date of 20th Aug, we had already shipped the replacement copy to the buyer. Since the replacement is in transit, we...
are unable to issue the refund to the customer now. We are sure the customer will receive the replacement copy soon and apologise for the inconvenience caused to the customer for this order. This is a rare incident and we assure that customer satisfaction is our topmost priority.
Sent: Tuesday, August 16, 2016 2:54 PM To: drteam <[email protected]> Subject: Complaint id - [redacted], submitted on 4/6/2016 Dear Revdex.com, Please accept our apology for the late response on this matter. Upon investigation we found due to some technical glitch system had...
picked up their listing. However it was removed within couple of hours we'd been notified by them. We would appreciate if our explanation helps to get this query resolved. Regards, Alex
Dear [redacted],We have already informed you that we don't have that item in our inventory and that's why we are unable to fulfill it. Otherwise we would love to fulfill it. We had processed the full refund and also gifted you the item which you received. I am afraid to inform you we have done everything possible from our end. Regards,Jason(Manager - Customer Service)
Dear [redacted]Firstly please accept our sincerest apology for an inconvenience caused to you.We have received your emails and were working on your case. Yesterday, only we received the confirmation from our warehouse that item lost in the transit.We would like to inform you that we have...
processed your full refund back to your original mode of payment via [redacted]. We request you to kindly allow next 3 business days to reflect it in your account.Do let us know if you may require any further assistance from our end.Regards,AMI Ventures Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am happy that [redacted] has stepped up and took responsibility for the problem with AMI Ventures. I do think that AMI Ventures should of rienbursed me instead of [redacted].Thank you with your assistance.
Dear [redacted] Pettit,We would like to inform you that we have processed the Full refund on 11/30/2016. We have processed Full refund back to your original mode of payment via Walmart system which will reflect in your card in next 72 hours.We request you to contact with Walmart If it won't reflect within 72 hours.Regards,VincentAmi Ventures Inc
Dear [redacted]Firstly please accept our sincere apology. We do not intend to under serve you. Being a customer centric company we try our best to provide the best service and experience to our customers.We have received your email and we offered you 50% refund but you refused it.So, now as per...
your preference, we are processing the full refund and you can keep that item.We hope that now you must be satisfied with our response. we would once again like to apologize for the inconvenience caused to you. Regards,[redacted]